Student Name /ID Number Nguyen Khanh Huyen – F12-072

Unitkk
Number and Title Unit 4: Management and Operations

Academic Year Semester 2, Academic year 2019 - 2020

Unit Assessor Dr. Le Tien Trung, Ms. Pham Thu Trang

Assignment Number and Title

MO2: Leaders and operation management (2 of 2)

Issue Date 3rd February 2020

Presentation Date 4th May to 22nd May (14th – 16th week)

IV Name Ms. Pham Thu Trang

Date 2nd January 2020

Submission Format:

Submission is in the form of a 10-minute individual presentation using relevant software, with five minutes
allocated for questions. The presentation slides and speaker notes should be submitted as one copy. You are
required to make effective use of PowerPoint headings, bullet points and subsections as appropriate. Your research
should be referenced using the Harvard referencing system. Please also provide a bibliography using the Harvard
referencing system. The recommended word limit is 1,000 to 1,500 words, including speaker notes, although you
will not be penalised for exceeding the total word limit.

Unit Learning Outcomes:

LO3 Demonstrate an appreciation of the role leaders and managers play in the operations function of an organisation
LO4 Demonstrate an understanding of the relationship between leadership and management in a contemporary
business environment

Assignment Brief and Guidance:

Scenario
Since reporting on the role of management and leadership within Vinfast, the CEO have now asked you to
feedback on best approaches and practices with regards to operations management.
This will take the form of a 10-minute presentation to the leadership team that will address how the leadership and
management team can improve overall operations within the company.

To assist with this you will need to investigate external business factors that influence operational management
and the decisions the management team makes.

Activity
The presentation slides should cover the following areas:
1. An introduction to the key operations of the organisation.
2. Details of each of the key operational functions, identifying the roles and responsibilities of managers in the
key operational functions.
3. Explanation of the key operational approaches to operations management and their value.
4. An evaluation of the impact of external business environment factors that affect decision-making by leaders
and managers.
5. How operational efficiencies can be improved to successfully meet business objectives using appropriate
management and leadership approaches.
6. Conclusions and supported recommendations for future improvements to be taken by the organisation.

Learning Outcomes and Assessment Criteria

Pass Merit Distinction
LO3 Demonstrate an appreciation of the role leaders and managers play in
the operations function of an organisation
P4 Explain the key approaches to M3 Evaluate how leaders and LO3 & 4
operations management and the role managers can improve efficiencies D2 Critically evaluate application of
that leaders and managers play. of operational management to operations management and factors
P5 Explain the importance and value successfully meet business that impact on the wider business
of operations management in objectives. environment.
achieving business objectives.
LO4 Demonstrate an understanding of the relationship between leadership
and management in a contemporary business environment
P6 Assess the factors within the M4 Analyse how these different
business environment that impact factors affect the business
upon operational management and environment and wider community.
decision-making by leaders and
managers.