Viva Questions 2016

Q1. Explain the different functions of the different levels of management in a

organization ? ( Marks 5 )

Ans. There are three levels namely top level , mid level , lower/ operational/supervisory level.
Now there functions as per levels as follows :-

a. Top Level – It includes CEO, CFO, COO, VP , GM. There function is to formulate plans ,
strategy making and report preparation.
b. Mid Level – It includes senior and junior managers. There functions are organizing,
delegation of authority and responsibility . That mens the implementation part.
c. Lower Level – It includes associates , executives and supervisors. There function is
directing and controlling the lower level employees and getting the things done from
them.

Q2. Enumerate the steps of stratagy formulation ( planning ) to achieve the suitable
competitive advantage ? { Steps of planning in short }

Ans. (i) Getting the objectives done.

(ii) Analyze the environment.
(iii) Formulate the standard of objectives.
(iv) Finalize the path of objective with backup plans.
(v) Set up checkpoints.

Q3. Discuss the basis of departmentalization ? ( Marks 3/5)

Ans. Basis are as follows :-

(i) Location
(ii) Function and Operation
(iii) Market Penetration
(iv) Project

Q4. What do you mean by MBO?

Ans. MBO-( Management By Objective ). It is a method of management and appraisal

both , where the objective of the employees are collected and associated with the management
and objectives of board of directors. So, as to formulate the common objectives. While the
employees attend the organizational objective they simultaneously get benefited by achieving
their own objective and also get appraisal through this method.
Q5. Mention the causes of line and staff conflict ?

Ans. While operating each member has both line function and staff function, and even are
reporting to their line bosses and staff bosses. So they face role , goal and reporting conflicts.

Q6. What is organizational and resistance to change ?

Ans.
(i) Concilling
(ii) Discussion
(iii) Training
(iv) Involvement
(v) New reward system

The restoration system in minds of the people and their function.

( Refreezing)

People mindset in the current system from where they doesn’t want to
change. ( Freezing ).