ORGANIZATIONAL BEHAVIOR

Salido, Maurren F. July 14, 2020

Section 1

Case Study: Ombudsman to the Rescue

1. Conflict in an organization can cause massive destruction for the entity. It is like a candle
that can burn the whole house. It is dangerous leaving the conflict unattended because it
will only get worse. As well as if it is not fully solved and treated. That is why Alan Siggia
and Richard Passarelli hired an ombudsman for Sigmet to help them in solving conflicts in
the internal organization. The role of the ombudsman in the organization is meddling with
the conflict. She is responsible for hearing all of the problems of both parties and has a deep
understanding of it. Then she will come up with a solution to the conflict. It can also help
the company with its policies to avoid conflicts.

2. In my own opinion, being meddled by the ombudsman I would feel humiliated because that
means that I am involved in a huge conflict. That is why I would be uncomfortable if the
ombudsman will meddle with us. The feeling is like being sent to the principal's office or
the guidance office because the teacher cannot handle the conflict anymore. It will have a
negative impact on my image in the workplace, just like in school it will impact my good
moral. Though ombudsman would be a great help to resolve conflict in the organization.
But as much as possible I want to resolve it before on our own first before calling out the
big guns.

3. In an organizational setting, managers hire an ombudsman to solve conflicts between two

parties. Ombudsman will talk to them privately and keep the information confidential. This
is a big help to the managers of the company because conflicts would be solved and the
company's environment would also have a positive vibe. To maximize the ombudsman of
the organization, they should be a part when the higher-level of the organization is creating
an internal strategy. This is because ombudsman can help out since he or she talked to them
in person. They should have a voice because they know more about your employees in
terms of conflict. He or she could suggest policies, rules and regulations, what kind of set
up, etc