Organizational Behavior

Salido, Maurren F. June 15,

2020
Section 1

Emotional Intelligence at FedEx

1. Emotional intelligence is monitoring and managing emotions not just yourself but the
people around you as well. It is broken down into self-awareness in your feelings, self-
motivation on how you conquer the ups and downs, self-management in your emotions
and impulses, empathy which is putting yourself on other people's shoes, and social skills
used to interact with other people.

Therefore it is important because not only do they need to interact and understand their
members, they also have customers to attend to. As a manager, you must have self-
awareness because there are times that we cannot control how we feel and tend to get in
our way. Self-motivation is important as well there are everyday obstacles that vary in
different sizes, so one must know how to prevail. Self-management is to manage yourself
before managing your subordinates. Empathy is important in knowing how other people
think and feel. And lastly, the manager must have good social skills as he or she interacts
with the subordinates and customers.

2. Strong emotional intelligence is not obtained by one seminar or by simple instruction,

just like they said success does not happen overnight. Efforts must be exerted to improve
and be better in emotional intelligence. In the case of FedEx under the leadership
development training, they already included emotional intelligence to create a sturdy
foundation when it comes to it. This is was taken for five days and will be followed up
after six months. In their training, they will able to see how to manage and take care of
themselves by looking after their emotions and behaviors. In that way, they can be
powerful and influential leaders.

3. Besides having formal seminars and training, the company could also arrange social
gatherings or team buildings to strengthen emotional intelligence. A lot can happen in
going out for the weekend. Play some games that will boost the camaraderie, strengthen
trust, and also a moment to hear those who are willing to share their stories. They will
know each other deeper hence will help in empathy because they already know more
about their co-workers. They will be more aware of their feelings by being with them this
will help self-management because emotions and impulsiveness will be put into the test.
With that managers' can increase their self-motivation because they will able to develop
trust with their members. And of course, social skills because it is the main purpose of
the activity. Hence enhancement of emotional intelligence.