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When trying to start any product in the AutoCAD family of products (i.e., AutoCAD, AutoCAD
LT, AutoCAD MEP, etc.), releases 2017, 2018, or 2019, the following license error is
displayed:
License Error
The License manager is not functioning or is improperly installed. AutoCAD will shut down
now.
Causes:
Product license validation process is hindered.
Closing LGS dialog window with out selecting a license type.
Closing expired trial dialog window.
Closing Flexnet license finder dialog window.
Solution:
If this error occurs on the system that has LogMeIn installed, refer to "The License manager is
not functioning or is improperly installed" on systems with LogMeIn installed. Otherwise, refer
to the following solutions:
Option 1: Check whether the FlexNet Licensing Service is running for versions 2017 to
2019.
1. Click Start (or right-click Start on Windows 10) and choose Run.
2. In the Run box, type services.msc.
3. In the Name column of the Services console window, find FlexNet Licensing 64 and check
whether its status is 'Running'.
· If the above mentioned service is running, close the Services console window and go to
Solution 2.
· If the above mentioned service is not running, go to step 4.
4. In the Startup Type column, right-click 'Manual' and select 'Properties'. (Note: if the service
cannot be started, make sure the Windows profile being used has enough permissions.
Consult with an IT administrator if necessary.)
5. In the Properties dialog, use the drop-down menu to change Startup Type to 'Automatic'
and click OK.
6. To change the status of the service to 'Running', right-click its empty Status cell and select
Start from the context menu.
Note: If AutoCAD version is 2018 is being used, install the Autodesk License Service (x64) -
5.1.5 Hotfix installation.
Option 2: Make sure Autodesk software is not restricted from accessing the domains listed in
the article: Which URLs/Protocols need to be white listed for Autodesk Subscription
Licenses
When a proxy is used:
· Check Internet Option (in Internet Explorer) for Automatically detect settings is turned off
· or turn on Automatically detect settings and Use a proxy server ... Then enter the Proxy IP-
Address + Port.
· If Proxy requires authentication: Enter Proxy and Credentials in Autodesk Desktop App.
Note: If a network license is being used, create LICPATH.lic file in the same folder.
LICPATH.lic file content is as following format. Replace ServerName with the license server
name or its IP address.
Note: Verify that the text editor did not save LGS.data with a hidden “.txt” extension. How to
turn on hidden files and folders on Windows to be sure that extensions are not hidden.
Attempt this solution only if a licensing error occurs after trying Solutions 1–4.
1. If a previous installation of AutoCAD product exists, uninstall it now using the Windows
Uninstall control panel.
2. Follow Creating a Deployment - Network Admin to create a deployment.
3. Locate Setup.exe in the deployment path.
4. Right-click Setup.exe and select Run As Administrator.
5. Follow the instructions for installing the AutoCAD product deployment.
6. Restart the computer and start the AutoCAD product.,
If problems persists with the Autodesk Desktop App please refer to the article Autodesk
Desktop App freezes and shows a blank white screen.
7. In the Internet Options window on the Advanced tab, under Settings, scroll down to
the Security section. Make sure SSL 3.0 is enabled.
8. Uninstall\reinstall all C++ libraries. How to remove and reinstall Microsoft Visual C++
Runtime Libraries.
9. Run the AutoCAD product and try to activate it.
10. Uninstall the AutoCAD product and reinstall it as follows:
a. Use the Windows Uninstall control panel to remove the product.
Note: If licensing errors occur from all Autodesk products, perform a clean
uninstall. Be sure to back up the system before performing a clean uninstall.