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ITIL 4: High Velocity IT

Book · February 2020

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James Cusick
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ITIL 4: High Velocity IT

Mark Smalley, Editor

Smalley, Mark, Editor, ITIL ®4 High-velocity IT, (Cusick, James, et. al., Contributors), Axelos,
2020, ISBN: 9780113316403.

Abstract

High Velocity IT forms one publication in the essential supporting guidance

for the Managing Professional certification pathway within ITIL4. This guide
explores the ways in which digital organizations and digital operating
models function in high velocity environments.

Introduction
ITIL 4 High Velocity IT will:

• Help practitioners to operate in a similar way to successfully realize digitally native

organizations.

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 • Cover the use of working practices such as Agile and Lean, and technical practices
and technologies such as Cloud, Automation, and Automatic testing focusing on
rapid delivery of products and services for maximum value.
• Act as a reference guide that practitioners can use in their work, further studies
and professional development.

ITIL 4 Managing Professional High Velocity IT will benefit IT practitioners who have
undertaken ITIL 4 Foundation and wish to continue their journey to ITIL Managing
professional, and those who are working in digital transformation projects working within,
or towards high velocity environments.

Objectives:
Essentially, High-Velocity IT is defined [2] as the application of digital technology for
significant business enablement, where time to market, time to customer, time to change,
and speed in general are crucial.

• Make the right digital investments.

• Develop digital products and services quickly.
• Ensure that products and services are resilient.
• Help the service consumer to realize value from the products and services.
• Assure conformance of activities with governance, risk, and compliance
requirements.

Techniques:

• Valuable Investments: Prioritization, Minimum Viable Products and Services.

• Fast Development: Infrastructure as Code, Loosely-coupled IS architecture,
reviews.
• Resilient Operations: Technical Debt, Chaos Engineering, Definition of Done,
Version Control, AIOps, Site Reliability Engineering.
• Co-created Value: Service Experience.
• Assured Conformance: DevOps Audit Defense Toolkit, DevSecOps, peer review.

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 Availability

Available through Axelos at:

https://www.axelos.com/store/book/itil-4-managing-professional-high-velocity-it

References

[1] Smalley, Mark, Editor, ITIL ®4 High-velocity IT, (Cusick, James, et. al.,
Contributors), Axelos, 2020, ISBN: 9780113316403.
[2] IITL 4 Specialist: High-Velocity IT (HVIT) In 1,000 Words. The Future of I.T. and Digital
Services, AXELOS, Axelos.com, 2020.

About the Author

James Cusick is an IT leader with over 30 years of experience in Software Engineering,

Process Engineering, IT Operations, Cybersecurity, and Project Management. He is
currently Director of IT Process Management with a global information services firm
where he was also CISO & Director IT Operations. Previously James held leadership
roles with Dell Services, Lucent Bell Laboratories, and AT&T Laboratories. James was
Adjunct Assistant Professor of Computer Science at Columbia University and has
published two recent books on IT and Software Engineering and over 75 related articles
and talks. James is also a researcher in Political Economy and Innovation at the Henry
George School of Social Science. Contact James at j.cusick@computer.org.

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