Scribd Logo
Upload

Welcome to Scribd!

  • Rekap Jurnal Nasional-Internasional

    Uploaded by

    Bhella SangDara Amazoniia
    16 views3 pages
    This document summarizes 14 journal articles on customer loyalty in national and international contexts. It lists the variables studied, researchers, years of publication, and whether relationships between variables like physical environment, service quality, and satisfaction were found to be significant or not significant. Many studies found significant relationships between service quality, satisfaction, and loyalty. Some examined additional factors like atmosphere, lifestyle, price perception and their influence on satisfaction and loyalty.

    Original Description:

    ggj

    Original Title

    REKAP JURNAL NASIONAL-INTERNASIONAL

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document summarizes 14 journal articles on customer loyalty in national and international contexts. It lists the variables studied, researchers, years of publication, and whether relationships between variables like physical environment, service quality, and satisfaction were found to be significant or not significant. Many studies found significant relationships between service quality, satisfaction, and loyalty. Some examined additional factors like atmosphere, lifestyle, price perception and their influence on satisfaction and loyalty.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    16 views3 pages

    Rekap Jurnal Nasional-Internasional

    Uploaded by

    Bhella SangDara Amazoniia
    This document summarizes 14 journal articles on customer loyalty in national and international contexts. It lists the variables studied, researchers, years of publication, and whether relationships between variables like physical environment, service quality, and satisfaction were found to be significant or not significant. Many studies found significant relationships between service quality, satisfaction, and loyalty. Some examined additional factors like atmosphere, lifestyle, price perception and their influence on satisfaction and loyalty.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    REKAP JURNAL NASIONAL+INTERNASIONAL

    DENGAN TOPIK LOYALITAS PELANGGAN

    N VARIABEL + PENELITI + TAHUN SIGNIFIKAN TIDAK


    O SIGNIFIKAN
    1. REYHAN ARSLAN AYAZLAR (2018)
    FIX AMBICIENCE - CUSTOMER SATISFACTION
    LIGHTING - CUSTOMER SATISFACTION
    LAYOUT - CUSTOMER SATISFACTION
    TABLE SETTING - CUSTOMER SATISFACTION
    2. Ceren İŞÇİa, Ilgaz Feray TÜVERb, Berrin GÜZEL (2018)
    FIX AMBICIENCE - CUSTOMER SATISFACTION
    LIGHTING - CUSTOMER SATISFACTION
    LAYOUT - CUSTOMER SATISFACTION
    TABLE SETTING - CUSTOMER SATISFACTION
    3. BURCIN CEVDET CETINZOS (2018)
    ? PHYSICAL ENVIRONMENT – CUSTOMER SATISFACTION
    PHYSICAL ENVIRONMENT – CUSTOMER LOYALTY
    4. E.D.S TARIGAN, PATAR MARBUN (2020)
    ? LIFESTYLE – CUSTOMER SATISFACTION
    PHYSICAL ENVIRONMENT – CUSTOMER SATISFACTION
    MENU VARIETY - CUSTOMER SATISFACTION
    LIFESTYLE – CUSTOMER LOYALTY
    PHYSICAL ENVIRONMENT – CUSTOMER LOYALTY
    MENU VARIETY - CUSTOMER LOYALTY
    LIFESTYLE - CUSTOMER LOYALTY – SATISFACTION
    PHYSICAL ENVIRONMENT – LOYALTY - SATISFACTION
    MENU VARIETY - LOYALTY - SATISFACTION
    SATISFACTION – LOYALTY
    5. BATARA HOTMA PERDANA S., WIWIK R. (2017)
    FIX SERVICE QUALITY – PERCEIVED VALUE
    SERVICE QUALITY – CUSTOMER SATISFACTION
    PRICE PERCEPTION – PERCEIVED VALUE
    PRICE PERCEPTION – CUSTOMER SATISFACTION
    PERCEIVED VALUE - CUSTOMER SATISFACTION
    6. DARA ADELINA, M. RIDHA SIREGAR (2019)
    FIX KUALITAS PELAYANAN – LOYALITAS
    KUALITAS PELAYANAN - KEPUASAN
    KEPUASAN – LOYALITAS
    KUALITAS PELAYANAN – KEPUASAN - LOYALITAS
    7. ILHAM AKBAR, SRI KANTUN, BAMBANG (2017)
    ? KUALITAS PELAYANAN – LOYALITAS
    8. AMANDA RIZKILLAH, SURYANI, RAHMAWATI (2020)
    FIX KUALITAS PELAYANAN – LOYALITAS
    9. M. RIZAL AFANDI, T. SETYOWATI, N. SAIDAH (2019)
    FIX KUALITAS LAYANAN – LOYALITAS
    KUALITAS PELAYANAN - KEPUASAN
    KUALITAS PELAYANAN - KEPUASAN - LOYALITAS
    10. ADITYA DWI Y., SUNARYO, SITI AISYAH (2017)
    FIX KUALITAS PELAYANAN – KEPUASAN
    KUALITAS LAYANAN – LOYALITAS
    PERCEIVED VALUE – KEPUASAN
    PERCEIVED VALUE – LOYALITAS
    KUALITAS PELAYANAN - KEPUASAN - LOYALITAS
    PERCEIVED VALUE - KEPUASAN - LOYALITAS
    11. NURUL HAMIDAH, N. RACHMA, M.HUFRON (2019)
    FIX KUALITAS PELAYANAN – KEPUASAN
    BRAND IMAGE – KEPUASAN
    ATMOSPER – KEPUASAN
    KUALITAS LAYANAN – LOYALITAS
    BRAND IMAGE – LOYALITAS
    ATMOSPER – LOYALITAS
    KEPUASAN – LOYALITAS
    KUALITAS PELAYANAN - KEPUASAN - LOYALITAS
    BRAND IMAGE - KEPUASAN - LOYALITAS
    ATMOSPHERE - KEPUASAN – LOYALITAS
    12. ANNISA, ROSITA (2018)
    ? LINGKUNGAN FISIK – KEPUASAN
    KUALITAS LAYANAN – KEPUASAN
    PERSEPSI HARGA – KEPUASAN
    KEPUASAN – LOYALITAS
    LINGKUNGAN FISIK – LOYALITAS
    KUALITAS PELAYANAN – LOYALITAS
    PERSEPSI HARGA – LOYALITAS
    LINGKUNGAN FISIK – KEPUASAN - LOYALITAS
    KUALITAS PELAYANAN - KEPUASAN - LOYALITAS
    13. ANTHONY HARTANTO, FRANSISCA ANDREANI (2019)
    FIX KUALITAS PRODUK – KEPUASAN
    KUALITAS PELAYANAN – KEPUASAN
    LINGKUNGAN FISIK – KEPUASAN
    KEPUASAN – LOYALITAS
    14. E.D.S TARIGAN, PATAR MARBUN (2020)
    LIFESTYLE – CUSTOMER SATISFACTION
    PHYSICAL ENVIRONMENT – CUSTOMER SATISFACTION
    MENU VARIETY - CUSTOMER SATISFACTION
    LIFESTYLE – CUSTOMER LOYALTY
    PHYSICAL ENVIRONMENT – CUSTOMER LOYALTY
    MENU VARIETY - CUSTOMER LOYALTY
    LIFESTYLE – SATISFACTION - CUSTOMER LOYALTY
    PHYSICAL ENVIRONMENT – SATISFACTION -LOYALTY
    MENU VARIETY - SATISFACTION - CUSTOMER LOYALTY
    SATISFACTION – LOYALTY

    You might also like