BRENT FLANAGAN

158 GLEN RD. KITCHENER, ON

519-573-8718  Flan772@hotmail.com

OBJECTIVE

To obtain full time employment in a fast paced environment where I can continue to leverage my business
acumen; strong customer service, good ethics, leadership and dedication.
WORK EXPERIENCE

Flanagan’s Restaurant and Pub, Kitchener, Ontario 2005-2010

 Provided quick, efficient and effective food service as a server and prep chef. 2005-2006
 Promoted a clean and healthy restaurant environment applying Smart Serve ™ as governed by the
A.G.C.O., as well as the food service standards of the Public Health Board of Waterloo Region.
 Promoted to Shift Supervisor/Head Chef. (2006-2007)
 Responsible for resource planning including staffing, scheduling and delegating tasks.
 Responsible for inventory and cost management with monthly spending ranging from $25-35,000.
 Promoted to General Manager after excelling in all previous positions. (2007)
 Certified as the sole liquor license holder and 1st person responsible for all liabilities within the
Liquor License Act under the L.L.B.O.
 Hired, trained and managed a team of 20+ employees, with a payroll of $20-25,000 monthly.
 Managed the transition and re-naming of Koppers to Flanagan’s Restaurant and Pub, maintaining
our customer base while appealing to first time customers.(Mar. 2008)
 Managed all of the day to day operations including sales, customer service, record keeping and
accounting, marketing, ad campaigns, resource planning, ordering, inventory control and
purchasing of >$350,000 annually.
 Administered Advertising and Entertainment budget of $40,000 annually 
 Achieved record breaking sales volumes in a one day period and consecutively for several months
of the year, resulting in the highest sales on record in 2008 & 2009.
 Achieved and maintained annual sales volumes of >$1million
 Developed new guidelines and job descriptions for employees, resulting in an increase in employee
retention due to clearer expectations upon hire.
 Designed and Implemented Excel Spreadsheets to analyze month over month sales for particular
menu items, in order to track and improve on our costs of doing business.
 Designed, created and implemented new menus of all types including Breakfast, Lunch, and
Entrée, Dessert, Special and Banquet menus.
 Developed a Catering Division with a new menu which resulted in a 10% food sales increase for
2009.

He and I Cleaning 2005-2007

Owner/Operator
 Started company in 2005 as a sole proprietor, and merged with a partner shortly thereafter.
 Responsible for all major accounting and book keeping, invoicing and collections.
 Organized and maintained several daily, weekly, and monthly contracts with annual sales >$50000.
 Designed and minimized an operating budget of <$10000 annually.

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WORK EXPERIENCE …continued

Eastforest, Deerfield, and Decora Homes, Kitchener, Ontario 2004-2005

Lead Hand
 Responsible for ensuring houses were in excellent condition and orientation for design and
assembly of model homes.
 Maintained and/or repaired model homes as needed in preparation for staging.
 Staged model homes for sale.
 Exceeded expectations in build and design under Rolande’s Designs Inc.

Horizon Furniture Distributors Inc. Kitchener, Ontario 2001-2006

Production Floater
 Responsible for maintaining warehouse organization, shipping, woodwork and fabric preparation,
upholstery and assembly.
 Excelled using machinery such as pneumatic drills, pump trucks, custom presses and cutters, as
well as in construction and implementation of large industrial racking.

Shell Co., Kitchener, Ontario 2000-2003

Apprentice Mechanic
 Provided excellent customer service.
 Became knowledgeable with respect to automotive repair and learned all basic maintenance
procedures while maintaining and closing the automotive department.

EDUCATION

Fred Pryor Seminars, Kitchener, Ontario 2009

Essential Skills - Managers and Supervisors

Conestoga College, Kitchener, Ontario 2006-2007

Business Administration- Materials and Operations Management
 Purchasing, accounting, marketing, sales and inventory control.
 Also included business math and computer software intelligence.

Resurrection C.S.S, Kitchener, Ontario 2000-2005

 Received diploma June 2004.
 Took 4 upgrade courses in 2005 maintaining a 90%+ average.

AWARDS AND CERTIFICATES

Act of Bravery Recognition- July 1999 - Presented by Governor General Romeo LeBlanc

VOLUNTEER EXPERIENCE

Operation Christmas Child- 2010

Meals on Wheels- 2005
Winston Park Nursing Home- 2002-2004

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 *References available upon request.*

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