Professional Documents
Culture Documents
Redding, CA 96001
ifish266.dw@gmail.com
5074208894
• Dedicated, caring, hardworking individual offering a superior work ethic and 10+ years of
management experience.
• Excellent communication abilities; listening to customers and staff concerns and resolving issues.
• Adept with MS Word and Excel.
Work Experience
Claims Analyst
Toyota Financial Services - Cedar Rapids, IA
June 2018 to June 2020
Assisted dealers with coverage for warranty repair claims and set up claims to pay dealer's, looked up
parts in Microcat and used Alldata, Mitchell, and TIS programs to build labor times. Provided plan codes
to Dealers for New warranty’s by using iBook. Assisted with activating certified wraps for dealers.Provide
excellent customer service for dealers and customers. Provided explanation of Warranty's, Pre Paid
Maintenance And GAP insurance to customers.
Assisted with lease deferrals due to COVID 19.
Production Supervisor
Leading Edge Products - Reno, NV
October 2012 to April 2016
As a production manager for a team of 16 individuals I oversaw scheduling and key production numbers
for over 200,000 glasses per year. There was no performance tracking. I tracked some information to
show the owner we needed to have a production cost. From there we Increased to 25 production workers
under my supervision. Helped improve production numbers by entering results into a tablet on Excel and
capturing the cost of production per glass. This was then built in to our data program to monitor key
production indicators. I identified and shared the key drivers to success with the staff and implemented
goals. We met our production deadlines and targets.
Key Accomplishments:
Manager
FTM, INC - Brainerd, MN
May 2011 to March 2012
Served as a manager of an agricultural pig farm operation and oversaw the inventory management,
production management and personnel management of 5 individuals.
Key Accomplishments:
• Succeeded in improving production and reduced costs in less than 6 months.
• Lead by example, motivated and coached staff to optimum performance.
Accepted an opportunity to work internationally to increase management skills. Managed pig farms and
supervised between 25 and 50+ employees.
Key Accomplishments:
Australia: Ensured compliance with strict Australian safety rules and regulations. Monitored inventory
and utilized a sign-out/sign-in procedure to better track tools and equipment. Reduced expenditures and
boosted productivity.
China: Overcame significant opposition and succeeded in turning around the operation to achieve
optimum production results.
* Served as a sales associate and assisted a diverse population of clients with numerous building projects
(decks, shingles, fences, saws, moldings, doors, and home remodeling).
* Utilized a computer program to design fences and decks.
* Delivered ongoing customer service and secured sales by listening to needs and providing suggestions
based upon personal home remodeling experience.
* Practiced ongoing safety measures including safety glasses, proper saws, safety gates, and use of
harnesses and spotters.
* Recognized by management for exceptional skills; offered full-time position.
* Operated order pickers and forklifts to collect customer orders/purchases from warehouse.
Operations Manager
PROTEIN SOURCES MANAGEMENT - Mapleton, MN
August 1997 to April 2009
Directed a large swine production operation including the supervision of 12 managers and 100
employees. Oversaw records and facility management duties. Monitored inventory and negotiated prices
to ensure sound fiscal management. Engaged in ongoing safety measures. The 12 sites had around
50,000 sows and produced 700,000 pigs and each site had an operating cost of about $250,000 per
quarter. Implemented and used the book, The Effective Executive By Peter Drucker. Used the Dale
Carnegie course training.
Key Accomplishments:
• Assigned a significant increase in management duties based upon proven business skills that increased
production, lowered costs, and increased profits:
• Saved money and bolstered profits by streamlining procedures, this was done by organization of the
units and removing unnecessary methods and techniques cleaning and streamlining the process. Then
implementing processes that would sustain the process to the point we had to reduce the staff size.
• Improved production by utilizing a team approach and collaborating with staff to analyze production,
identify weaknesses, brainstorm ideas, and implement solutions.
• Seized an opportunity to improve efficiency and prevent injuries by redesigning multiple systems;
resulted in reducing a 2-4 hour jobs to only 1-2 hours.
• Reduced costs from $45 to $32.40 per unit by examining financial records and identifying excess costs,
overuse of supplies, and inefficient schedules; trained staff on utilizing cost-saving measures.
• Increased profitability by utilizing management software; subsequently participated in the
development, installation and staff training of a new management software program.
• Collaborated with a global management company in the development of and electronic identification
device (EID) to capture data and improve record management by having real time data. Used the real
time data to direct employees to making good decisions.
• Identified employees with management potential and developed an 8-week academy to improve
management skills; wrote training materials and taught several classes.
Education
Diploma
Colo High School - Colo, IA
1984
Skills
• Carpentry, forklifts, equipment operation, planning, people managment, maintenence, and a good
attitude. (10+ years)
• Records Management
• Labor Cost Analysis
• Tow Truck
• Flatbed
• Fiscal Management
• Farming
• Fiscal Management
• Flatbed
• Labor Cost Analysis
• Records Management
• Service Technician Experience
• Supervising Experience
• Tow Truck
• Sales Experience
• Military Experience
• Process Improvement
• Production Management
• Drywall
• Strategic Planning
• Project Management
• Facilities Management
• Remodeling
• Training & Development
• Management
• Profit & Loss
• Automotive Repair
• Maintenance
• Mechanical Knowledge
Military Service
driver's license
Assessments
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Publications