Contents

UNIT 1 CAREER CHOICES  p.7   Videos:  1.1 Transferable skills   1.3 Building rapport

1.1 Transferable skills 1.2 Careers advice 1.3 Communication 1.4 Business skills: 1.5 Writing: Emails – Business workshop 1
skills: Building rapport Networking Introducing yourself Global recruitment
agency (p.88)

Video: Transferable Listening: Careers Video: Building Listening: Advice on Model text: Email Listening: Initial job
skills advice programme rapport networking introducing yourself interviews
Vocabulary: Transferable Grammar: Advice and Functional language: Functional language: Functional language: Reading: Job listing
skills suggestions Asking questions to build Networking at a careers Formal and informal Task: Discuss job
Pronunciation: Pronunciation: rapport event language candidates
Word stress (p.114) Voice range (p.114) Task: Building rapport Task: Meeting a recruiter Grammar: L Adverbs
Project: Writing a job Speaking: Advising how during a short at a careers event of degree
description to improve an online conversation Task: Write an
profile introduction email

Review p.104

UNIT 2 BUSINESS SECTORS  p.17   Videos:  2.1 Japan’s economy   2.3 Induction meeting

2.1 Japan’s economy 2.2 The energy 2.3 Communication 2.4 Business skills: 2.5 Writing: Emails – Business workshop 2
industry skills: Dealing with Voicemail messages Action points Investing your money
interruptions (p.90)

Video: Japan’s Pronunciation:
economy Stress in compound
Vocabulary: Sectors and nouns and noun phrases
industries (p.114)
Project: Research sectors Reading: Big oil: From
and industries black to green
Grammar: Past Simple
and Past Continuous
Writing: A short story
Video: Induction Listening: Four Model text: Email with Listening: Investing
meeting voicemail messages action points Speaking: Investor’s
Functional language: Functional language: Functional language: checklist
Interrupting and dealing Leaving a voicemail Action points Task: Choose a company
with interruptions message Grammar: L will and to invest in
Pronunciation: Task: Leave a voicemail going to
Stress in phrases for message Task: Email with action
turn taking (p.114) points
Task: Discussion during
a meeting

Review p.105

UNIT 3 PROJECTS  p.27   Videos:  3.1 Project management   3.3 Resolving a problem with a schedule change

3.1 Project 3.2 Large-scale 3.3 Communication 3.4 Business skills: 3.5 Writing: Email Business workshop 3
management projects skills: Giving instructions Meetings: Updates and requesting an update The grand opening (p.92)
action

Video: Project Listening: Three canals Video: Resolving a Listening: A stand-up Model text: Email Listening:
management Grammar: Comparatives problem with a schedule meeting requesting an update Understanding project
Vocabulary: Managing and superlatives change Functional language: Functional language: priorities
projects; word building Pronunciation: Functional language: Asking for and giving Asking for information Reading: Analysing
Pronunciation: Weak forms in Giving and responding updates Grammar: L (not) follow-up emails
Stress in derived comparisons (p.115) to instructions, standing Task: An update meeting enough Task: Hold a project
words (p.115) your ground meeting
Speaking: Choosing the Task: Email requesting an
Project: A project winning bid Task: Giving and update
debriefing and lessons responding to instructions
learnt

Review p.106

UNIT 4 GLOBAL MARKETS  p.37   Videos:  4.1 A food company’s strategy for growth   4.3 Managing conversations

4.1 One size fits all 4.2 Online markets 4.3 Communication 4.4 Business skills: 4.5 Writing: Letter Business workshop 4
skills: Managing Building consensus confirming an order Hand-made (p.94)
conversations

Video: A food
company’s strategy for
growth
Vocabulary: Global
markets: adjective and
noun collocations; word
building
Project: Adapt a product
to a new market
Reading: Who wants to
be a sofapreneur?
Grammar: Present Simple
and Past Simple passive
Writing: A product
description
Video: Managing
conversations
Functional language:
Changing the subject and
staying on track
Pronunciation:
Pronunciation of -(e)s
endings (p.115)
Task: A conversation
between a client and a
supplier
Listening: A meeting
to build consensus
Functional language:
Reaching agreement
Pronunciation:
Consonant–vowel
linking between words
(p.115)
Task: A discussion to reach
agreement
Model text: Letter Listening: Key factors for
confirming an order global business
Functional language: Speaking: Doing market
Confirming order details research
Grammar: L Verbs + Task: Choose a strategy
prepositions to go global
Task: Write an order
confirmation letter

Review p.107

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 UNIT 5 DESIGN AND INNOVATION  p.47   Videos:  5.1 Eatsa   5.3 Managing information

5.1 Innovative 5.2 Product testing 5.3 Communication 5.4 Business skills: 5.5 Writing: Product Business workshop 5
product design skills: Managing Selling a product review Smart fabric (p.96)
information

Video: Eatsa Reading: A dream job in Video: Managing Listening: Two sales Model text: Product Reading and
Vocabulary: product development information presentations review listening: Market
Technological innovation; Grammar: Present Perfect Functional language: Functional language: Functional language: research
Describing innovative Simple with just, already Asking open and closed Describing features and Language of reviews Task: Choose a product to
products and yet questions benefits Grammar: L Order of develop
Pronunciation: Pronunciation: Task: Getting feedback on Task: Present a product adjectives before nouns
Numbers of syllables in Contrastive stress presentation skills Task: Write a review
words (p.116) (p.116)
Project: Innovation in Speaking: A typical day
business at work

Review p.108

UNIT 6 SAFETY AND SECURITY  p.57   Videos:  6.1 Health and safety at a company   6.3 Dealing with disagreement

6.1 Safety at work 6.2 Being security- 6.3 Communication 6.4 Business skills: 6.5 Writing: Business workshop 6
conscious skills: Dealing with Dealing with conflict Instructions and warnings Visitor safety (p.98)
disagreement

Video: Health and Listening: Security Video: Dealing with Listening: Discussion Model text: Instructions Reading: Safety and
safety at a company measures in the disagreement about a problem at work on using equipment security
Vocabulary: Health and workplace Functional language: Functional language: Functional language: Listening: Risk
safety Grammar: Modal verbs Explaining rules and Resolving a conflict Instructions and warnings assessment
Project: Accident of prohibition, obligation requirements Pronunciation: Grammar: L Linking Task: Prepare a visitor
questionnaire and no obligation Task: Convincing someone Stress in phrases words for time safety and security report
Pronunciation: of your arguments (p.116) Task: Guidelines for
Phrasing and pausing Task: Resolving a conflict company staff
(p.116)
Writing: Email about new
security measures

Review p.109

UNIT 7 CUSTOMER SERVICE   p.67   Videos:  7.1 Customer service in the airline industry   7.3 Solving customer problems

7.1 Airline customer 7.2 Hanging on the 7.3 Communication 7.4 Business skills: 7.5 Writing: External Business workshop 7
service telephone skills: Responding to Generating and ‘thank you’ email Red Cushion Furniture
customer concerns presenting ideas (p.100)

Video: Customer Listening: Complaint Video: Solving Listening: Model text: A ‘thank you’ Reading: Customer
service in the airline about a service customer problems Training day on email complaints
industry Grammar: Verb + Functional language: customer service Functional language: Listening: Dealing
Vocabulary: Customer to-infinitive or -ing Responding to customer Functional language: Opening, giving details with angry customers
service Pronunciation: concerns Discussing and presenting and closing a ‘thank you’ Task: Turn failure into
Project: Design a premium Unstressed syllables Task: Deal with customer ideas email success
service at the end of a sentence complaints Pronunciation: Grammar: L some (of),
(p.117) Introducing a topic any, all (of), most (of), no,
Writing: A complaint on (p.117) none (of)
a company forum Task: Generate and Task: A ‘thank you’ email
present ideas

Review p.110

UNIT 8 COMMUNICATION  p.77   Videos:  8.1 Improving communication in the workplace   8.3 Closing a deal

8.1 Face to face? 8.2 How to 8.3 Communication 8.4 Business skills: 8.5 Writing: Short Business workshop 8
communicate skills: Closing a deal Talking about priorities report Global communication
(p.102)

Video: Improving
communication in the
workplace
Vocabulary: Digital
communication
Project: Communication
survey
Reading: Three tips for
effective workplace
communication
Grammar: First and
second conditional
Pronunciation:
Conditional sentences
(p.117)
Speaking: Solutions to
communication problems
Video: Closing a deal Listening: Setting Model text: A short report Listening:
Functional language: priorities Functional language: Communication problems
Closing a deal Functional language: Introduction, findings and Reading: Email exchanges
Task: Trying to close Talking about priorities recommendations about a problem
a deal Task: Prioritising Grammar: L Past Task: Recommend ways to
Perfect Simple improve communication
Pronunciation:
Contractions in speech
(p.117)
Task: Write a short report

Review p.111

Pronunciation p.112 Grammar reference p.118 Additional material p.126 Videoscripts p.139 Audioscripts p.147 Glossary p.154

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