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    Growing numbers of dive operations have staff dress codes to portray professionalism and improve customer perceptions of divemasters' knowledge and experience. Dress codes signal to customers that divemasters are well-trained and experienced, enhancing perceptions of the overall operation. Uniformly dressing staff establishes an expectation of professional service for customers.

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    Growing numbers of dive operations have staff dress codes to portray professionalism and improve customer perceptions of divemasters' knowledge and experience. Dress codes signal to customers that divemasters are well-trained and experienced, enhancing perceptions of the overall operation. Uniformly dressing staff establishes an expectation of professional service for customers.

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    14 views1 page

    Knowledge Review Chapter 1

    Uploaded by

    spiros-rianelis kyriazatis
    Growing numbers of dive operations have staff dress codes to portray professionalism and improve customer perceptions of divemasters' knowledge and experience. Dress codes signal to customers that divemasters are well-trained and experienced, enhancing perceptions of the overall operation. Uniformly dressing staff establishes an expectation of professional service for customers.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Knowledge Review Chapter 1

    1. Growing number of dive operations have staff dress codes. How does this benefit the
    perceptions customers have of the operation in general, and staff members in particular?
    -This allows a portrayal of the professionalism that is expected of a divemaster.
    -improves perceptions customers have on the knowledge / experience of a divemaster

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