Professional Documents
Culture Documents
LESSON 1
INTRODUCTION TO INSURANCE
- Meenu
Asstt. Professor, SRCC,
University of Delhi.
Every risk involves the loss of one or other kind. In older time, the
contribution by the person was made at the time of loss. Today, only one
business, which offers all walks of life, is insurance business. Owing to
growing complexity of life, trade and commerce, individual and business
firms and turning to insurance to manage various risks. Every individual in
this world is subject to unforeseen uncertainties which may make him
and his family vulnerable. At this place, only insurance helps him not only
to survive but also recover his loss and continue his life in a normal
manner.
Insurance is an important aid to commerce and industry. Every
business enterprise involves large number of risks and uncertainties. It
may involve risk to premises, plant and machinery, raw material and
other things. Goods may be damaged or may be destroyed due to fire or
flood. Some risk can be avoided by timely precautions and some are
unavoidable and are beyond the control of a business. These unavoidable
risks can be protected by insurance.
What is Insurance
In D.S. Hamsell words, insurance is defined “as a social device
providing financial compensation for the effects of misfortune, the
payment being made from the accumulated contributions of all parties
participating in the scheme”
In simple terms “Insurance is a co-operative device to spread the
loss caused by a particular risk over a number of persons, who are
exposed to it and who agree to insure themselves against the risk”
Thus, the insurance is
(a) A cooperative device to spread the risk;
(b) the system to spread the risk over a number of persons who are
insured against the risk;
(c) the principle to share the loss of the each member of the society
on the basis of probability of loss to their risk; and
(d) the method to provide security against losses to the insured
Insurance may be defined as form of contract between two parties
(namely insurer and insured or assured) whereby one party (insurer)
undertakes in exchange for a fixed amount of money (premium) to pay
the other party (Insured), a fixed amount of money on the happening of
certain event (death or attaining a certain age in case of life) or to pay
the amount of actual loss when it takes place through the risk insured (in
case of property)
Terminology used in definition of Insurance
- Insurer or insurance company – The agency involved in
Insurance business is known as insurer
- Insured/ Assured – The person who gets his property/life
insured is known as insured
- Policy - The agreement or contract which is put in writing
is known as a Policy
- Premium – The consideration in return of which the
insurer undertakes to make goods the loss or give a certain
amount in case of life insurance is known as premium
Functions of Insurance
Functions of insurance can be divided into parts;
I Primary functions.
II Secondary functions.
I Primary Functions
1. Certainty of compensation of loss: Insurance provides
certainty of payment at the uncertainty of loss. The elements of
uncertainty are reduced by better planning and administration. The
insurer charges premium for providing certainty.
2. Insurance provides protection : The main function of
insurance is to provide protection against risk of loss. The insurance
policy covers the risk of loss. The insured person is indemnified for
the actual loss suffered by him. Insurance thus provide financial
protection to the insured. Life insurance policies may also be used
as collateral security for raising loans.
3. Risk sharing : All business concerns face the problem of risk.
Risk and insurance are interlinked with each other. Insurance, as a
device is the outcome of the existence of various risks in our day to
day life. It does not eliminate risks but it reduces the financial loss
caused by risks. Insurance spreads the whole loss over the large
number of persons who are exposed by a particular risk.
II Secondary Functions
1. Prevention of losses : The insurance companies help in
prevention of losses as they join hands with those institutions which
are engaged in loss prevention measures. The reduction in losses
means that the insurance companies would be required to pay
lesser compensations to the assured and manage to accumulate
more savings, which in turn, will assist in reducing the premiums
2. Providing funds for investment : Insurance provide capital
for society. Accumulated funds through savings in the form of
insurance premium are invested in economic development plans or
productivity projects.
3. Insurance increases efficiency : The insurance eliminates
the worries and miseries of losses. A person can devote his time to
other important matters for better achievement of goals.
Businessman feel more motivated and encouraged to take risks to
enhance their profit earning. This also helps in improving their
efficiencies.
4. Solution to social problems : Insurance take care of many
social problems. We have insurance against industrial injuries, road
accident, old age, disability or death etc.
5. Encouragement of savings : Insurance not only provides
protection against risks but also a number of other incentives which
encourages people to insure. Since regularity and punctuality pf
payment of premium is a perquisite for keeping the policy in force,
the insured feels compelled to save.
Principles of Insurance
The basic principles which govern the insurance are -
(1) Utmost good faith
(2) Insurable interest
(3) Indemnity
(4) Contribution
(5) Subrogation
(6) Causa proxima
(7) Mitigation of loss
1. Principle of utmost good faith : A contract of insurance is
a contract of ‘Uberrimae Fidei’ i.e., of utmost good faith. Both
insurer and insured should display the utmost good faith towards
each other in relation to the contract. In other words, each party
must reveal all material information to the other party whether
such information is asked or not. There should not be any fraud,
non disclosure or misrepresentation of material facts.
Example – in case of life insurance, the insured must revel the true
age and details of the existing illness/diseases. If he does not
disclose the true fact while getting his life insured, the insurance
company can avoid the contract.
Similarly, incase of the insurance of a building against fire, the
insured must disclose the details of the goods stored, if such goods
are of hazardous nature
A material fact means important facts which would influence the
judgment of the insurer in fixing the premium or deciding whether
he should accept the risk, on what terms. All material facts should
be disclosed in true and full form
2. Principle of Insurable Interest: This principle requires
that the insured must have a insurable interest in the subject
matter of insurance. Insurance interest means some pecuniary
interest in the subject matter of contract of insurance. Insurance
interest is that interest, when the policy holders get benefited by
the existence of the subject matter and loss if there is death or
damage to the subject matter.
For example – In life insurance, a man cannot insured the life of a
stranger as he has no insurable interest in him but he can get
insured the life of himself and of persons in whose life he has a
pecuniary interest. So in the life insurance interest exists in the
following cases:-
- Husband in the life of his wife and wife in the life of her
husband
- Parents in the life of a child if there is pecuniary benefit
derived from the life of a Child
- Creditor in the life of debtor
- Employer in the life of an employee
- Surety in the life of a principle debtor
In life insurance, insurable interest must be present at the time
when the policy is taken. In fire insurance, it must be present at the time
of insurance and at the time if loss if subject matter. In marine
insurance, it must be present at the time of loss of the subject matter.
3. Principle of Indemnity : This principle is applicable in case
of fire and marine insurance only. It is not applicable in case of life,
personal accident and sickness insurance. A contract of indemnity
means that the insured in case of loss against which the policy has
been insured, shall be paid the actual cost of loss not exceeding the
amount of the insurance policy. The purpose of contract of
insurance is to place the insured in the same financial position, as
he was before the loss.
Example – A house is insured against fire for Rs. 50000. It is burnt down
and found that the expenditure of Rs. 30000 will restore it to its
original condition. The insurer is liable to pay only Rs. 30000.
In life insurance, principle of indemnity does not apply as there is
no question of actual loss. The insurer is required to pay a fixed
amount upon in advance in the event of accident, death or at the
expiry of the fixed term of the policy. Thus, a contract of a life
insurance is a contingent contract and not a contract of indemnity.
4. Principle of Contribution: The principle of contribution is a
corollary to the doctrine of indemnity. It applies to any insurance
which is a contract of indemnity. So it does not apply to life
insurance. A particular property may be insured with two or more
insurers against the same risks. In such cases, the insurers must share
the burden of payment in proportion to the amount insured by each.
If one of the insurer pays the whole loss, he is entitled to
contribution from other insurers
Example – B gets his house insured against fire for Rs. 10000 with
insurer P and for Rs. 20000 with insurer Q. a loss of Rs. 15000
occurs, P is liable to pay for Rs. 5000 and Q is labile to pay Rs
10000. If the whole amount pf loss is paid by Q, then Q can recover
Rs. 5000 from P. The liability of P &Q will be determined as under:
Sum insured with Individual insurer (i.e. P or Q ) x Actual Loss =
Total sum insured
Liability of P = 10000 x 15000
= Rs.5000
30000
Liability of Q = 20000 x 15000
= Rs.10000
30000
The right of contribution arises when:
(a) There are different policies which related to the same
subject matters;
(b) The policies cover the same period which caused the loss;
(c) All the policies are in force at the time of loss; and
(d) One of the insurer has paid to the insured more than his
share of loss.
5. Principle of Subrogation : The doctrine of subrogation is a
collorary to the principle of indemnity and applies only to fire and
marine insurance. According to doctrine of subrogation, after the
insured is compensated for the loss caused by the damage to the
property insured by him, the right of ownership to such property
passes to the insurer after settling the claims of the insured in
respect of the covered loss.
Example – Furniture is insured for Rs. 1 lacs against fire, it is burnt
down and the insurer pays the full value of Rs. 1 Lacs to the
insured, later on the damage Furniture is sold for Rs. 10000. The
insurer is entitled to receive the sum of Rs. 10000.
A loss may occur accidentally or by the action or negligence of third
party. If the insured suffer a loss because of action of third party
and he is in a position to recover the loss from the insurer then
insured can not take action against third party, his right is
subrogated (substituted) to the insurer on settlement of the claim.
The insurer, therefore, can recover the claim from the third party.
If the insured recovers any compensation for the loss (due to third
party), from the third party, after he has already been indemnified
by the insurer, he holds the amount of such compensation as the
trustee if the insurer.
The insurer is entitled to the benefits out of such rights only to the
extent of the amount he has paid to the insured as compensation
6. Principle of Causa Proxima : Causa proxima, means
proximate cause or cause which, in a natural and unbroken series of
events, is responsible for a loss or damage. The insurer is liable for
loss only when such a loss is proximately caused by the peril insured
against. The cause should be the proximate cause and can not the
remote cause. If the risk insured is the remote cause of the loss,
then the insurer is not bound to pay compensation. The nearest
cause should be considered while determining the liability of the
insured. The insurer is liable to pay if the proximate cause is
insured.
Example – In a marine insurance policy, the goods were insured
against damage by sea water, some rats on the board made a hole
in a bottom of the ship causing sea water to pour into the ship and
damage the goods. Here, the proximate cause of loss is sea water
which is covered by the policy and the hole made by the rats is a
remote cause. Therefore, the insured can recover damage from the
insurer
Example – A ship was insured against loss arising from collision. A
collision took palce resulting in a few days delay. Because of the
delay, a cargo of oranges becomes unsuitable for human
consumption. It was held that the insurer was not liable for the the
loss because the proximate cause of loss was delay and not the
collision of the ship.
7. Principle of Mitigation of Loss: An insured must take all
reasonable care to reduce the loss. We must act as if the property
was not insured.
Example – If a house is insured against fire, and there is accidental
fire, the owner must take all reasonable steps to keep the loss
minimum. He is supposed to take all steps which a man of ordinary
prudence will take under the circumstances to save the insured
property.
Benefits of Insurance or Role and Importance of Insurance
Benefit of insurance can be divided into these categories -
1. Benefits to Individual
2 Benefits to Business or Industry
3. Benefits to the Society
It can be explained as under -
1. Benefits to Individual
(a) Insurance provides security & safety : Insurance gives a
sense of security to the policy holder. Insurance provide security
and safety against the loss of earning at death or in old age, against
the loss at fire, against the loss at damage, destruction of property,
goods, furniture etc.
Life insurance provides protection to the dependents in case of
death of policyholders and to the policyholder in old age. Fire
insurance insured the property against loss on a fire. Similarly other
insurance provide security against the loss by indemnifying to the
extent of actual loss.
(b) Encourage Savings : Life insurance is best form of saving.
The insured person must regularly save out of his current income an
amount equal to the premium to be paid otherwise his policy get
lapsed if premium is not paid on time.
(c) Providing Investment Opportunity : Life insurance
provide different policies in which individual can invest smoothly
and with security; like endowment policies, deferred annuities etc.
There is special exemption in the Income Tax, Wealth Tax etc.
regarding this type of investment
2 Benefits to Business or Industry
(a) Shifting of Risk : Insurance is a social device whereby
businessmen shift specific risks to the insurance company. This
helps the businessmen to concentrate more on important business
issues.
(b) Assuring Expected Profits : An insured businessman or
policyholder can enjoy normal expected profits as he would not be
required to make provisions or allocate funds for meeting future
contingencies.
(c) Improve Credit Standing : Insured assets are easily
accepted as security for loans by the banks and financial
institutions so insurance improve credit standing of the business
firm
(d) Business Continuation – With the help of property
insurance, the property of business is protected against disasters
and chance of closure of business is reduced
3. Benefits to the Society
(a) Capital Formation : As institutional investors, insurance
companies provide funds for financing economic development. They
mobilize the saving of the people and invest these saving into more
productive channels
(b) Generating Employment Opportunities : With the
growth of the insurance business, the insurance companies are
creating more and more employment opportunities.
(c) Promoting Social Welfare : Policies like old age pension
scheme, policies for education, marriage provide sense of security
to the policyholders and thus ensure social welfare.
(d) Helps Controlling Inflation : The insurance reduces the
inflationary pressure in two ways, first, by extracting money in
supply to the amount of premium collected and secondly, by
providing funds for production narrow down the inflationary gap.
Type of Insurance
Insurance cover various types of risks and include various insurance
policies which provide protection against various losses.
There are two different views regarding classification if insurance:-
I. From the business point of view; and
II From the risk points of view
I. Business point of view
The insurance can be classified into three categories from business point
of view
1. Life insurance;
2. General Insurance; and
3. Social Insurance.
1. Life Insurance: The life insurance contract provide elements
of protection and investment after getting insurance, the
policyholder feels a sense of protection because he shall be paid a
definite sum at the death or maturity. Since a definite sum must be
paid, the element of investment is also present. In other words,
life insurance provides against pre-mature death and a fixed sum at
the maturity of policy. At present, life insurance enjoys maximum
scope because each and every person requires the insurance.
Life insurance is a contract under which one person, in
consideration of a premium paid either in lump sum or by monthly,
quarterly, half yearly or yearly installments, undertakes to pay to
the person (for whose benefits the insurance is made), a certain
sum of money either on the death of the insured person or on the
expiry of a specified period of time.
Life insurance offers various polices according to the
requirement of the persons -
- Term Assurance
- Whole Life
- Endowment Assurance
- Family Income Policy
- Life Annuity Joint Life Assurance
- Pension Plans
- Unit Linked Plans
- Policy for maintenance of handicapped dependent
- Endowment Policies with Health Insurance benefits
2. General Insurance: The general insurance includes property
insurance, liability insurance and other form of insurance. Property
insurance includes fire and marine insurance. Property of the
individual and business involves various risks like fire, theft etc.
This need insurance Liability insurance includes motor, theft,
fidelity and machine insurance
Type of General Insurance policies available are -
- Health Insurance
- Medi- Claim Policy
- Personal Accident Policy
- Group Insurance Policy
- Automobile Insurance
- Worker’s Compensation Insurance
- Liability Insurance
- Aviation Insurance
- Business Insurance
- Fire Insurance Policy
- Travel Insurance Policy
3. Social Insurance: Social insurance provide protection to the
weaker sections of the society who are unable to pay the premium.
It includes pension plans, disability benefits, unemployment
benefits, sickness insurance and industrial insurance.
II Risk Points of View
The insurance can be classified into three categories from Risk
point of view
1. Property Insurance
2. Liability Insurance
3. Other forms of Insurance
1. Property Insurance: Property of the individual and business
is exposed to risk of fire, theft marine peril etc. This needs
insurance. This is insured with the help of:-
(i) Fire Insurance
(ii) Marine Insurance
(iii) Miscellaneous Insurance
(i) Fire Insurance: Fire insurance covers risks of fire. It is
contract of indemnity. Fire insurance is a contract under which
the insurer agrees to indemnify the insured, in return for
payment of the premium in lump sum or by instalments, losses
suffered by the him due to destruction of or damage to the
insured property, caused by fire during an agreed period of time.
It includes losses directly caused through fire or ignition. There
are various types of fire insurance policies.
- Consequential loss policy
- Comprehensive policy
- Valued policy
- Valuable policy
- Floating policy
- Average policy
(ii) Marine Insurance: Marine insurance is an arrangement by
which the insurer undertakes to compensate the owner of the
ship or cargo for complete or partial loss at sea. So it provides
protection against loss because of marine perils. The marine
perils are collisions with rock, ship attack by enemies, fire etc.
Marine insurance insures ship, cargo and freight.
The following kinds of marine policies are -
- Voyage policy
- Time policy
- Valued policy
- Hull Policy
- Cargo Policy
- Freight Policy
(iii) Miscellaneous Insurance: It includes various forms of
insurance including property insurance, liability insurance,
personal injuries are also insured. The property, goods, machine,
furniture, automobile, valuable goods etc. can be insured
against the damage or destruction due to accident or
disappearance due to theft.
Miscellaneous insurance covers
- Motor
- Disability
- Engineering and aviation risks
- Credit insurance
- Construction risks
- Money Insurance
- Burglary and theft insurance
- All risks insurance
2. Liability Insurance: The insurer is liable top pay the damage
of the property or to compensate the loss of personal injury or
death. It includes fidelity insurance, automobile insurance and
machine insurance.
The following are types of liability Insurance:-
- Third party insurance
- Employees insurance
- Reinsurance
3. Other forms of Insurance: It include export credit
insurance, state employee insurance etc. whereby the insurer
guarantees to pay certain amount at the happening of certain
events.
The following are other form of Insurance-
- Fidelity Insurance
- Credit Insurance
- Privilege Insurance
7 Unit 6 LESSON 7 LIFE INSURANCE
Unit 6
LESSON 7
LIFE INSURANCE
Dr Ashish Kumar
LBSIM
Introduction
Life Insurance is universally acknowledged as a tool to eliminate
risk, substitute certainty for uncertainty and ensure timely aid of the
family in the unfortunate event of the death of the breadwinner. In other
words, it is the civilized world's partial solution to the problems caused
by death. In other words, Life insurance is protection against financial
loss resulting from insured Individual’s death. In realistic terms, life
insurance provides you and your family the financial security and
certainty to deal with the aftermath of any unseen unfortunate events.
Life Insurance is a contract for payment of a sum of money to the
person assured (or failing him/her, to the person entitled to receive the
same) on the happening of the event insured against. Usually the
insurance contract provides for the payment of an amount on the date of
maturity or at specified dates at periodic intervals or at unfortunate
death if it occurs earlier. Obviously, there is a price to be paid for this
benefit. Among other things, the contract also provides for the payment
of premiums by the assured.
In a nutshell, life insurance helps in two ways: premature death,
which leaves dependent families to fend for itself and old age without
visible means of support. Any person who has attained majority and is
eligible to enter into a valid contract can take out a life insurance policy
for himself / herself. Policies can also be taken out, subject to certain
conditions, on the life of one’s children.
The need for life insurance will change as you grow older. When
you are young, you may believe you have no need for life insurance. But
as you grow older, possibly get married and take on more responsibilities,
your desire to take out an insurance policy increases.
What is the reach and significance of Life Insurance as an economic
activity?
§ So long as the maintenance of a family depends on the earning
power of the bread-winner.
§ So long as the earning can be destroyed by death, old age or
disability.
§ Just so long life as insurance continues to be the keystone of the
individual and those who are dependent on him.
Thus, life insurance is universal and will play a useful role as long as the
family set up survives. Life Insurance caters to an important social need.
Endowment Policy
An endowment policy covers the risk for a specified period, at the
end of which the sum assured is paid back to the policy holder, along with
the bonus accumulated during the term of the policy. This feature of
payment of endowment to the policy holder when the policy’s term is
complete is responsible for the popularity of endowment policies. The
amount received on maturity can either be utilized either to buy an
annuity policy to generate a monthly pension for the rest of the life, or
put it into any other suitable investment of our choice. This is one
important benefit which the endowment policy offers over a whole life
insurance policy.
Overall, endowment policies are the most suitable of all insurance
plans for covering the risks to a family breadwinner’s life. Not only do
these policies provide financial risk cover for the family, were the policy
holder to die prematurely but the insurance amount is also repaid once
this risk is over. The endowment amount can then be used for meeting
major expenditures such as children’s education and marriage, etc.
Alternately, the endowment sum is available for a suitable
investment geared to providing an income for the remainder of one’s own
life. These types of plans are particularly suitable to those who other
than having a risk cover are also interested in a savings component
simultaneously.
Pension Plan or Annuities
An annuity is an investment that we make, either in a single lump
sum or through installments paid over a certain number of years, in
return for which we receive a specific sum every year, every half – year
or every month, either for whole life or a fixed number of years. After
the death of an annuitant or after the fixed annuity period expires for
annuity payments, the invested annuity fund is refunded, perhaps along
with a small addition, calculated at that time. Annuities differ from all
the other form of life insurance in one fundamental way – an annuity does
not provide any life insurance cover but, instead offers a guaranteed
income either for life or a certain period.
Typically annuities are bought to generate income during one’s
retired life, which is why they are also called pension plans. Annuity
premiums and payments are fixed with reference to the duration of
human life.
Joint Life Policy
Joint life insurance policies are similar to endowment policies as
they too offer maturity benefits to the policyholders, apart form
covering risks like all life insurance policies. But joint life policies are
categorized separately as they cover two lives simultaneously, thus
offering a unique advantage in some cases, notably, for a married
couple or for partners in a business firm. Under a joint life policy the
sum assured is payable on the first death and again on the death of the
survivor during the term of the policy. Vested bonuses would also be
paid besides the sum assured after the death of the survivor. If one or
both the lives survive to the maturity date, the sum assured as well as
the vested bonuses are payable on the maturity date. The premiums
payable cease on the first death or on the expiry of the selected term,
whichever is earlier.
Accident benefits equivalent to the sum assured are available
under Joint life insurance policies on the first death. In case both the
lives are covered under Double Accident Benefit (DAB), the surviving life
is covered under DAB until the end of the policy year, in which the first
life dies under the cover of the policy. Both the policy holders can avail
these benefits, if
· Both the policy holders die simultaneously owing to
an accident. To avoid such an eventuality, nomination is
allowed under the policy OR
· Both of them die within the specified period as a
result of the same accident OR
· The second policy holder also dies in the same policy
year as result of another accident. To avoid such an
eventuality, nomination is allowed under the policy.
Joint life insurance policy is ideal for married couples as it provides
financial security and risk protection to both the individuals.
Group Insurance Policy
Group insurance offers life insurance protection under group
policies to various groups such as employers-employees, professionals,
co-operatives, weaker sections of society, etc. It also provides insurance
coverage for people in certain approved occupations at the lowest
possible premium cost. Group insurance plans have low premiums. Such
plans are particularly beneficial to those for whom other regular policies
are a costlier proposition. Group insurance plans extend cover to large
segments of the population including those who cannot afford individual
insurance. A number of group insurance schemes have been designed for
various groups. These include employer-employee groups, associations of
professionals (such as doctors, lawyers, chartered accountants etc.),
members of cooperative banks, welfare funds, credit societies and
weaker sections of society.
Many employees see group insurance coverage as a major perk for
faithful company service. The premium payments are usually deducted
automatically from the pay itself. Some companies will absorb the entire
cost of the policy as a benefit for employees. The main advantages of the
group insurance schemes are low premium and simple insurability
conditions. Premiums are based upon age combination of members,
occupation and working conditions of the group.
A major feature of group insurance is that the premium cost on an
individual basis may not be risk-based. Instead it is the same amount for
all the insured persons in the group. Another distinctive feature is that
under group insurance a person will normally remain covered as long as
he or she continues to work for a certain employer and pays their
insurance premiums. This is different from the individual insurance policy
where the insurance company often has the right to reject the renewal of
a person's policy, depending on his risk profile.
Unit Linked Insurance Plan
Unit linked insurance plan (ULIP) is life insurance solution that
provides for the benefits of risk protection and flexibility in investment.
The investment is denoted as units and is represented by the value that it
has attained called as Net Asset Value (NAV). The policy value at any
time varies according to the value of the underlying assets at the time.
In a ULIP, the invested amount of the premiums after deducting for all
the charges and premium for risk cover under all policies in a particular
fund as chosen by the policy holders are pooled together to form a Unit
fund. A Unit is the component of the Fund in a Unit Linked Insurance
Policy.
The returns in a ULIP depend upon the performance of the fund in
the capital market. ULIP investors have the option of investing across
various schemes, i.e, diversified equity funds, balanced funds, debt funds
etc. It is important to remember that in a ULIP, the investment risk is
generally borne by the investor. In a ULIP, investors have the choice of
investing in a lump sum (single premium) or making premium payments
on an annual, half-yearly, quarterly or monthly basis. Investors also have
the flexibility to alter the premium amount during the policy's tenure. For
example, if an individual has surplus funds, he can enhance the
contribution in ULIP. Conversely an individual faced with a liquidity
crunch has the option of paying a lower amount (the difference being
adjusted in the accumulated value of his ULIP). ULIP investors can shift
their investments across various plans/asset classes (diversified equity
funds, balanced funds, debt funds) either at a nominal or no cost.
Expenses Charged in a ULIP are as follows:
Premium Allocation Charge: A percentage of the premium is appropriated
towards charges initial and renewal expenses apart from commission
expenses before allocating the units under the policy.
· Mortality Charges: These are charges for the cost of insurance
coverage and depend on number of factors such as age, amount of
coverage, state of health etc.
· Fund Management Fees: Fees levied for management of the fund and
is deducted before arriving at the NAV.
· Administration Charges: This is the charge for administration of the
plan and is levied by cancellation of units.
· Surrender Charges: Deducted for premature partial or full
encashment of units.
Fund Switching Charge: Usually a limited number of fund switches are
allowed each year without charge, with subsequent switches, subject to a
charge.
· Service Tax Deductions: Service tax is deducted from the risk portion
of the premium.
Pricing
For life insurance policy you must pay a price in terms of premium.
All insurance companies employ actuaries to fix the premiums of their
policies. The actuaries need to consider various factors (both measurable
and non-measurable) and build them into the premiums. There are some
factors that the actuaries already have information on (like mortality
rate, claims paid percentages, etc.,) and the rest of the information
comes from the applicant. We will first look at the information provided
by the applicants that play a part in Life Insurance Price, one by one.
· Age: Young, fit people who are just about to begin the most
productive part of their lives are the ones who get the cheapest policies.
The premium component gradually increases as the age of the applicant
progresses. There is no intentional discrimination here against older
people. Mortality trends state that the chances of mortality increase is
directly proportional to age increase and the insurance companies base
their calculations on the age risk factor. So, the older you are the higher
you pay!
· Type of policy: There are various types of policies; term, partial
payment, pension plans, cash value…..etc., As a general rule, you can be
sure that premiums increase directly proportional to the cash value
benefits and complexity. Term plans are the cheapest and any other
investment based policy will cost you higher. The coverage amount also
plays a part. Higher the coverage, higher the premium.
· Duration of the policy: This plays a more important part in wealth
building insurance policies but even otherwise, longer duration policies
are priced cheaper.
· Medical history and health: History of previous illness is a risk while
underwriting a policy and therefore carries such people carry higher
premium. This is a very important factor and if an applicant has illness
history or have existing ailments, they have to be disclosed to the
company, otherwise, the insurance company will outright reject the
claim (when the need arises) citing suppression of vital information.
Height and weight details are also used as factors.
· Personal habits and occupation: Habitual smokers and drinkers will
be charged higher, as will people employed in hazardous jobs (Fire
fighters, scuba divers). Some hobbies (bungee jumping, car racing) are
also deemed high risk and will attract higher premiums.
· Other factors: Apart from the information provided by the applicant,
the insurance actuaries need to input many other factors listed below:
o Mortality – Life insurance is based on the sharing of the risk
of death by a large group of people. The amount at risk must
be known to predict the cost to each member of the group.
Mortality tables are used to give the company a basic
estimate of how much money it will need to pay for death
claims each year. By using a mortality table a life insurer can
determine the average life expectancy for each age group.
o Interest – The second factor used in calculating the premium
is interest earnings. Companies invest your premiums in
bonds, stocks, mortgages, real estate, etc., and assume they
will earn a certain rate of interest on these invested funds.
o Expense – The third consideration is the expenses
of operating the company. The company estimates
such expenses as salaries, agents’ compensation, rent,
legal fees, postage, etc. The amount charged to cover
each policy’s share of expenses of operation is called
the expense loading. This is a cost area that can vary
from company to company based on its operations and
efficiency
Underwriting
The process of assessing the risk profile of the life insurance
applicant whether individual or group and then fixing the rate of premium
is called risk classification or underwriting. The methods by which an
insurer manages risks are:
[a] Risk avoidance
[b] Risk transfer
[c] Risk sharing, and
[d] Risk acceptance and management.
Risk acceptance would be through a process of underwriting. The typical
underwriting decisions [on a proposal] of a life insurer are as follows:
· Accepted [on ordinary terms/rates], that is, the insurer has
decided to undertake the risk on the proposed life on standard
terms of the company.
· Accepted [on terms other than those suggested] and offered
some other plan /term / other condition like imposing an extra
premium to meet higher health/occupation risk etc. for
undertaking risk on the proposed life.
· Postponed, consideration of the proposal is postponed
anticipating that the effects of some of the high risk factors faced
by the proposed life may come down in future.
· Declined, the proposed life would almost definitely result in a
claim by death within the proposed term.
Underwriters of insurance Companies arrive at the above decisions, or
rather conclusions, based on the analysis of the risks they are likely to
face on the life of the proposer or applicant for insurance. Risks on a life
are associated with his family history, personal history, individual and
social habits, occupation, hobbies and the future possibilities of joining
the armed forces or Para trooping, diving or hazardous researches etc.
Broadly speaking these factors usually consider for appraising the risk of
an applicant:
· Age
· Sex (except in several states that require "uni-sex"
rates, even though actuarial data shows women live
longer than men)
· Height and weight,
· Health history (and often family health history --
parents and siblings),
· The purpose of the insurance (such as for estate
planning, or business or for family protection)
· Marital status and number of children
· The amount of insurance the applicant already has, and
any additional insurance s/he proposes to buy (as people
with far more life insurance than they need tend to be
poor insurance risks)
· Occupation (some are hazardous, and increase the risk
of death)
· Income (to help determine suitability)
· Smoking or tobacco use (this is an important factor, as
smokers have shorter lives)
· Alcohol (excessive drinking seriously hurts life
expectancy)
· Certain hobbies (such as race car driving, hang-gliding,
piloting non-commercial aircraft) and
· Foreign travel (certain foreign travel is risky).
The guidelines and regulations for underwriting are different
for different insurance companies. As mentioned above, the life
insurance underwriting process takes a series of factors into
consideration to decide the premium amount for an applicant for a
particular coverage policy. After an individual applies for a life insurance
quote, the insurance company will circulate a questionnaire form that the
applicant has to fill up with the answers. Underwriting is confidential,
which is maintained under strict regulations. Depending upon the
underwriting standards of the insurance company, the questions may
vary. After the applicant fills up the answers to these queries, the form is
sent back to the insurance company.
Once the form is received, the underwriters of the life
insurance company review the risk profile of the applicant and
accordingly, the final premium amount is charged to the policyholder. In
general there are four categories of risks, which are classified according
to the standard underwriting guidelines. The four risk classifications
include proffered (charge with low premium), standard (standard
premium amount), rated (relatively high premium amount) and declined
(uninsurable). This way, life insurance underwriting process is a crucial
step to calculate the premium amount for policyholders.
For better understanding about life insurance underwriting, let's
take an example of two individuals applying for the same life insurance
quote. Let's consider that first is below 30 years without any underlying
health condition (low death risk), while the second applicant is above 45
years with hypertension condition (high death risk). With underwriting
process, the death risks for the two applicants are examined, after which
the insurance company will charge a low premium for the first applicant
(preferred), while charging a higher premium rate for the second
policyholder (rated).
Documentation
The contract for the life insurance starts with the proposal made by
the proposer in standard application form available with insurance
company and then various other documents are prepared.
Proposal Forms
The proposal form is a standardized form. The proposal form is a type of
an application form, which a proposer has to fill all the relevant details
about the life to be assured. The agent has the proposal form with him
provided by the insurer. There are different types of policies and so the
different types of proposal forms are there. It has the entire details
regarding the duration of the policy, type of plan, mode of payment, etc.
A proposal form is to be to be completed by the proposer in his own
handwriting and signed in the presence of the agent. The proposal form
contains a declaration at the end, to ensure the authenticity of the
information given.
Usually the proposal form contains the following information to be
filled by the prospective insured:
1. Name of life assured
2. Address
3. Date of Birth
4. Occupation
5. Age
6. Name of the employer (if any)
7. Sum assured of the proposed policy
8. Number and age of the family members
9. Family medical history
10. Proposer’s Medical history
Besides these there are other related forms regarding health, occupation,
the agent’s confidential report and many others. In addition there is a
consent letter which shows the consent of the life assured to the
imposition of some clause or extra premium, duly signed by the life
assured.
First Premium Receipt
The agent provides the proposal form and other related documents
and the underwriter examines the form and other documents and then
determines the terms on which to accept the risk or reject the same. The
consent of the person assured is obtained in the form of payment of
premium. After receiving the payment, the insurance company issues the
First Premium Receipt, which acknowledges the proposal of the life-
assured. It contains all particulars of the policy. It has the details of the
next premium to be paid. The policy bond is sent within 45-50 days from
the date of first premium receipt to the life assured. The First Premium
Receipt is an important and powerful document on the basis of which the
life-assured can ask the insurer to issue the policy bond, which is treated
as Evidence of the Contract of Life assurance.
Policy Bond
After issuing the First Premium Receipt, the next step is that of the
insurer of sending the policy bond to the life-assured and this document is
also known as Policy Contract, which is the ultimate evidence of the life-
assured. The Policy Contract contains all the terms and conditions of the
contract between insurance company and the life assured, duly stamped
as per the Indian Stamp Act. The policy is sent to the life assured by the
insurer. The policy contract contains the details of the insurance such as
duration of the policy, the type of policy, sum assured, premium amount
and the date of maturity, extra premium, nominee, assignee etc.
Alterations and Endorsements
Endorsement is an authenticated noting on the back of Policy
Contract and forms a part of the contract. In the case of lack of space,
the endorsements can be put on a separated sheet of papers and
attached to the policy. Endorsements are required because life assurance
is a long-term contract and the life assured may want certain changes in
the terms of contract. There are different type of alterations or
modifications that can be made during the tenure of the policy such as
changes regarding increase or reduction in the sum assured, mode of
payment of premium, modification related on account of mistakes in the
preparation of the policy by the insurer, modifications related to
reduction in term, conversion from “Non-profit” to “With Profit” and
similar other like change of name, plan-term and so on.
Reminding Notice
It is basically information sent by the insurer to the policyholder,
reminding the latter about the due date of a particular premium and the
amount of premium. However it is not the duty of the insurance company
(insurer) to do so. The insurer also informs the policyholder about the
lapse of a policy if the premiums are not paid in time.
Other Documents
Apart from other documents there are some other specialized
documents, which are as follows:
i. Proposal on the lives of Non Resident Indians, which consists of some
special questionnaire asking for relevant information.
ii. Partnership Insurance which consist of papers asking for the Profit &
Loss account of the firm for the last three years, the insurance of the
partner, the partnership deed and the deed of variation allowing the
purchase of the assurance policy.
Policy Servicing And Settlement Options
Servicing of policy holders include:
(1) Proof of age: The age of the life assured must be proved either
during the period of the policy or after the claim arises, because age is an
important factor for calculating at the rate of premium to be charged for
a particular policy.
(2) Nomination: The Policyholder should be advised for nomination, if
no nomination was effected. When nomination or assignment is effected
by a policyholder, it should be scrutinized thoroughly to see whether it
was in order or not. If there is any material omission or mistake, it may
be returned to the policyholder or the assignee with a covering letter
giving instructions as to the corrections to be made in the assignment or
nomination. When a document is sent for correction, reminders should be
sent every fortnight until the requirements are complied with. The
policyholder should follow the instructions printed on the back of
assignment or nomination.
(3) Assignment: Assignment is a means whereby the right and title
under a policy gets transferred from assignor to assignee. Assignor is the
policyholder who transfers the title and assignee is the person who gets
the title of the policy from the assignor. Assignment can be made either
by endorsement on the policy or on a separate paper duly stamped.
Assignor must be a major. Assignment must be in writing and assignor’s
signature along with a witness is required. Notice of assignment should be
submitted to the insurer by the assignor.
(4) Alteration / Changes: After issue of a Policy, the Policy holder
desires an alteration in the terms thereof to suit his convenience, e.g.,
an alteration in the mode of payment of premiums, Plan of Assurance,
reduction in the premium-paying period, etc. An alteration may be
allowed provided the policy is in force and has not become fully paid up.
It is stated in the prospectus that no alteration from one class of
Assurance to another subject to a lower scale of premium is permissible.
However, an alteration from the with profits Limited Payment plan to the
with profits Endowment Assurance Plan with premiums payable for a term
not exceeding the original premium-paying term will be allowed even if
the premium payable on alteration is lower. Alterations from certain
Classes of Assurance to certain other Classes are not allowed at all.
(5) Paid up value & surrender value: When a policyholder wants
to terminate the policy, he may convert the same into paid-up policy. In
this case, the amount of paid-up value is payable to the insured only
after the full term (maturity) of the policy. The option of converting the
policy into paid up policy and stop paying the further premiums can be
taken only if the policy has been in force for at least two years.
If the insured is unwilling or unable to pay the premium of the
policy, he may surrender the policy and ask for its surrender value.
Surrender value is the cash value payable by the insurance on voluntary
termination of the policy contract by the life assured before the expiry of
the term of the policy. Surrender value depends on the type of policy and
number of premia paid. A policy can be surrendered only when the
premia is paid for the three years.
Settlement:
The easy and timely settlement of a valid claim is an important
function of an insurance company. The yardstick to judge insurance
company’s efficiency is as to how quick the claim settlement is. The
speed, kindness and fairness with which an insurer handles claims show
the maturity of the company and may lead to great satisfaction of the
client. In every insurance company claim handling is of immense
importance. It is the liability of the insurance company to honour valid
and legal claims. At the same the company must identify the fraudulent
and invalid claims. A claim may arise:
· On death of Policyholder before the maturity date.
· On maturity, i.e. after expiry of the endowment period specified in
the policy contract when the policy money becomes payable.
Certain features are common to all life insurance claims. These are:
1. Policy must be in force at the time of claims.
2. Insured must be covered by the policy.
3. Nothing was outstanding to the insurer at the time of claim.
4. Claim is covered by the policy.
Death Claims
I. Intimation of Death
The death of the life assured has to be intimated in writing to the
insurer. It can be done by the Assignee or nominee under the policy or
from a person representing such Assignee or Nominee or when there is no
nomination or assignment by a relative of the life assured, the employer,
the agent or the development officer. Where policy is assigned to a
creditor or a bank for valuable consideration, intimation of death may be
received from such assignee. Sometimes, the office need not wait till the
intimation of claim is received. The concerned agent, newspaper reports
in case of accidents or air crashes, obituary columns may give information
and claim action can be started. However, the identity of the deceased
should be established carefully. The intimation of the death of the life
assured by the claimant should contain the following particulars: (1) his
or her relationship with the deceased, (2) the name of the policyholder,
(3) the number/s of the policy/policies, (4) the date of death (5) the
cause of death and (6) sum assured etc. If any of these particulars are
missing the claimant can be asked to furnish the same to the insurer. The
intimation must satisfy two conditions (1) It must establish properly the
identity of the deceased person as the life assured under the policy, (2) It
must be from a concerned person.
II. Proof of Death and Other Documents
In case of claim by death, after the receiving the intimation of
death the insurance company ensures that the insurance policy has been
in force for the sum assured on the date of death and the intimation has
been received from assignee, nominee or other claimant.
The following documents are required:
(i) Certificate of death.
(ii) Proof of age of the life assured (if not already given).
(iii) Deeds of assignment / reassignments.
(iv) Policy document.
(v) Form of discharge.
If the claim has accrued within three years from the beginning of the
policy, the following additional requirements may be called for:
a) Statement from the hospital if the deceased had been admitted to
hospital.
b) Certificate of medical attendant of the deceased giving details of
his/her last illness.
c) Certificate of cremation or burial to be given by a person of known
character and responsibility present at the cremation or burial of the
body of the deceased.
d) Certificate by employer if the deceased was an employee.
Proof of death and other documents to be submitted will depend upon
the cause of death and circumstances of each case.
1. In case of an air crash the certificate from the airline authorities
would be necessary certifying that the assured was a passenger on the
plane. In case of ship accident a certified extract from the logbook of the
ship is required. In case of sudden cardiac arrest, murder the doctors’
certificate may not be available.
2. The insurance may waive strict evidence of title if the sum assured of
the policy is small and there is no dispute among the survivors of the
policy moneys.
3. If the life assured had a death due to accident, suicide or unknown
cause the police inquest report, panchanama, post mortem report, etc
would be required.
If by any chance policy contract is lost, advertisement of the lost of
policy is to be given. Payment can be made on the basis of an indemnity
given by the policyholder. If the deceased has taken out policies with
more than one branch and the claimant has produced proof of death to
any one of them and desires that the other branch or branches, may act
on the same proof, his request should be complied with. The Branch
requiring proof of death should directly call for the certified copies from
the branch concerned.
III. Net Payable Amount of Claim
After receiving the required documents the company calculates the
amount payable under the policy. For this purpose, a form is filled in
which the particulars of the policy, assignment, nomination, bonus etc.
should be entered by reference to the Policy Ledger Sheet. If a loan
exists under the policy, then the section dealing with loan is contacted to
give the details of outstanding
loan and interest amount, which is deducted from the gross policy
amount to calculate net payable claim amount. The net amount of claim
payable is calculated and is called payment voucher. In the case of ‘in
force’ policy unpaid premiums if any due before the Assured’s death with
late fee where necessary and the premium falling due in the policy year
current at the time of death should be deducted from the claim amount.
Maturity Claims
If the life insured survives to the full term, then basic sum assured
is payable. This payment by the insurer to the insured on the date of
maturity is called maturity payment. The amount payable at the time of
the maturity includes a sum assured and bonus/incentives. The insurer
sends in advance the intimation to the insured with a blank discharge
form for filling various details in it. It is to be returned to the office along
with
• Original Policy document
• Age proof if age is not already submitted
• Assignment /reassignment, if any. .
Legally no claim is acceptable in respect for a lapsed policy or death of
the Life assured happening within 3 years from the date of beginning of
the policy. However, some concessions are given and payment of claims is
made:
· If the Life assured had paid at least 3 years' premiums and thereafter
if premiums have not been paid, the nominees/life assured get
proportionate paid up value.
· In the event of the death of' the Life assured within 3 years and the
policy is under the lapsed position, nothing is payable.
Procedure of the Maturity Claims
Settlement procedure for maturity claim is simple after receipt of
completed and stamped discharge form from the person entitled to the
policy money along with policy documents, claim amount will be paid by
account payee cheque.
· If the life assured is reported to have died after the date of maturity
but before the receipt is discharged, the claim is to be treated as the
maturity claim and paid to the legal heirs. In this case death certificate
and evidence of title is required.
· Where the assured is known to be mentally deranged, a certificate
from the court of law under the Indian Lunacy Act appointing a person to
act as guardian to manage the properties of the lunatic should be called.
Additional Benefits apart from Regular Claims
Double Accident Benefit: For claiming the benefits under the Double
Accident Benefit the claimant has to produce the proof to the satisfaction
of the Corporation that the accident is defined as per the policy
conditions. Normally for claiming this benefit documents like FIR, Post-
mortem Report are required.
Disability Benefit Claims include waiver of all premiums to be paid in
future till the expiry of the policy of the life assured if a person is totally
and permanently disabled and cannot earn any
wage/compensation/profit as a result of the accident.
Presently, all over the country there are 12 centers where the
Insurance Ombudsman has been appointed. They are part of grievance
redressal machinery. They consider the complaints regarding disputes
related to premiums, claims etc.
Distribution Channel
The channel of distribution (place) is an important ingredient of
marketing mix as however useful the product might be and how so ever
suitable its price be, unless and until the products/services are mad
available to consumers at ‘centres of convenient buying’ the consumers
will not be buying the same. Insurance being a service business requires
marketing department to play a key role in delivery of service.
The marketing department conducts research for identification of
target customers, help in maintaining and promoting the distribution
system and also plays an active role in development of new products. It is
the most vibrant department in an insurance organization since it has to
necessarily deal with all the other department of the organization.
Insurance business is business of law of large numbers. The law requires
the insurer to attract a sufficient number of exposures to allow credible
ratio prediction.
The major task of sales managers in charge of the sales section of
insurance company is the supervision of the sales functions of the
branches. This section is also responsible for spreading awareness among
the general public about the benefits of life Insurance. Sales training
section is entrusted with responsibility for training in product, in selling
and sales planning in the
personnel such as development officers and agents.
Insurance policies are mainly sold by the agents of insurance
company. Beside insurance agents, Banks and cooperative societies have
emerged as strong business partners amongst alternate channels in terms
of first premium mobilization.
Life Insurance Sector In India
In India, insurance has a deep-rooted history. It finds mention in
the writings of Manu ( Manusmrithi ), Yagnavalkya ( Dharmasastra )
and Kautilya ( Arthasastra ). The writings talk in terms of pooling of
resources that could be re-distributed in times of calamities such as fire,
floods, epidemics and famine. This was probably a pre-cursor to modern
day insurance. Ancient Indian history has preserved the earliest traces of
insurance in the form of marine trade loans and carriers’ contracts.
Insurance in India has evolved over time heavily drawing from other
countries, England in particular.
1818 saw the advent of life insurance business in India with the
establishment of the Oriental Life Insurance Company in Calcutta. This
Company however failed in 1834. In 1829, the Madras Equitable had
begun transacting life insurance business in the Madras Presidency. 1870
saw the enactment of the British Insurance Act and in the last three
decades of the nineteenth century, the Bombay Mutual (1871), Oriental
(1874) and Empire of India (1897) were started in the Bombay Residency.
This era, however, was dominated by foreign insurance offices which did
good business in India, namely Albert Life Assurance, Royal Insurance,
Liverpool and London Globe Insurance and the Indian offices were up for
hard competition from the foreign companies.
In 1914, the Government of India started publishing returns of
Insurance Companies in India. The Indian Life Assurance Companies Act,
1912 was the first statutory measure to regulate life business. In 1928,
the Indian Insurance Companies Act was enacted to enable the
Government to collect statistical information about both life and non-life
business transacted in India by Indian and foreign insurers including
provident insurance societies. In 1938, with a view to protecting the
interest of the Insurance public, the earlier legislation was consolidated
and amended by the Insurance Act, 1938 with comprehensive provisions
for effective control over the activities of insurers.
The Insurance Amendment Act of 1950 abolished Principal
Agencies. However, there were a large number of insurance companies
and the level of competition was high. There were also allegations of
unfair trade practices. The Government of India, therefore, decided to
nationalize insurance business. An Ordinance was issued on 19 January,
th
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