A Project report on “Employees satisfaction”

at JNB STEELS Ltd.

A SUMMER TRAINING PROJECT SUBMITTED IN PARTIAL FULFILLMENT FOR

THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

CHAPTER-1

1
INTRODUCTION

TO

THE PROJECT

INTRODUCTION TO THE PROJECT

Organization is nothing but a group of people whose activities have been planned & coordinated
organization objectives. An organization that exists to produce & services has a good chance to service
& prosper it. It consists of right people.

2
 The vast majority of people work to support themselves & their families. But people work for
many other reasons other than economic security e.g. many also work to keep busy & feel useful, to
create & achieve something. They want to gain recognition & achiever status or to test & stretch their
capabilities. To meet these multifarious needs, people & organization join forces.

The biggest challenge to an the manager is to make all employees contribute to the success of the
organization in an ethical & socially responsible way. The society well-being, to a large extend depends
on its organization particularly business organization. It is the business organization which makes goods
& service available, provided job, generate wealth & land stability & security to the people.

To assist employees in achieving their personal goals, at least in so for as these goals enhance the
individual’s contribution to the organization. Personal objective of employees must be met if workers
leave the organization is to be maintained retained & motivated. Otherwise, employee performance &
satisfaction may decline & employee may leave the organization.

Human resource is the important factor of the organization. If this factor is not satisfied or not work
properly then organization cannot achieve their target.

For that purpose employees are of ten asked to supply information about the content of job,
given their familiarity with it. An organization expects accurate information about the job as well as
organization also concerned about the employee’s reaction to having their jobs analyzed. In order to
prevent employee dis-satisfaction uncertainty & anxiety, organization should communicate the reason
for conducting the job analysis & keep the employee informed about employee satisfaction process.

Employees are the most valuable assets of an organization there should be a conscious effort to realize
goals by satisfying needs and aspiration of employees.

Organization must meet their goals by which employees feel satisfied in their work lines due to
the key strength of the company determined by the human power of the organization.

3
 Basically two types of functions performed by HR Manager these are operative & managerial
both function are helpful to get the employee satisfaction working in the company.

4
5
 FUNCTION OF HRM

Operation Functions Managerial Functions

EMPLOYEE
SATISFACTION

Wages
Nature of work
Promotion Chances
Supervision
Work Group
Working Conditions

 Employee satisfaction surveys are a perfect tool to a measure and benchmark the satisfaction of
employees. Local and productive employees are any business’s , yet few take time to measure their
employees’ satisfaction. Even fewer track how this measure moves over time.

6
 High employee satisfaction levels can reduce employee turnover. Dissatisfied employees tend to
perform below their capabilities, result in high turnover of staff and leave their jobs relatively
quickly and are not very likely to recommend the company as an employer.

 Employee satisfaction research give employees ‘a voice’ and also allow the pinpointing of
problematic areas leading to the raising of staff satisfaction levels, developing and reviewing of
staff management and optimizing corporate communication.

 Issues covered include the current workplace situation, management styles/attitudes, internal
communications, workplace atmosphere, corporate culture/vision and image.
Employee satisfaction research encompasses many different research techniques but the measurement of
satisfaction is only the first step to improving employee satisfaction.

Job Satisfaction is influenced by:

Research done by various researcher show that satisfied, motivated employees will create higher
customer satisfaction and in turn positively influence organizational performance. Noticing this trend,
many organizations are investing in measuring and quantifying employees opinions and attitudes by
incorporating Employees Satisfaction Surveys into their existing HR and organizational processes.

Benefits of Employee Satisfaction:-

More Accurate Perspective:

7
 Organization achieve a more accurate view of current policies and a more clear perspective of
issue that are of priority to employees than others, such as benefits versus career development, versus
compensation.

Increased Employee Loyalty:

By quantifying and analyzing employee attitudes and opinions, enterprises can identify problem
areas and solutions to create a supportive work environment encouraging a motivated and loyal
workforce.

Training Needs Assessment:

Employees Satisfaction Surveys aid in developing individual goals and career potential. With
more insight into their opinion and attitudes, management can establish professional development
initiatives.

Improved Customer Service:

Because motivated employees are critical to improved organizational initiative, such as
increasing customer satisfaction, enterprises that value had strive for greater employee satisfaction
ultimately create higher customer satisfaction.
A comprehensive employee satisfaction process can be keys to a more a motivated and loyal
workforce leading to increased customer satisfaction and overall profitability for an enterprise.

8
INTRODUCTION
OF THE
COMPANY

9
 ORGANIZATION HUMAN RESOUCE

AGM: HRD

Executive : Executive Sr. Executive Sr. Executive

T &D Admm. HR EMS

Mgt Trainee Jr. Mgt

T&D Executive Supervisor Trainee Supervisor
Payroll Time Office HR Housekeeping

10
OBJECTIVES
OF
THE STUDY

11
OBJECTIVE OF THE STUDY

 To find out the relationship status between employees and management.

 To assess the existing satisfaction level of the employees.
 To check out the satisfaction level of employees regarding the existing HR policies.
 To find the opportunities for using their knowledge: skills and other competencies.
 To know whether the current employees welfare programmes are according to the current
economic conditions or not.

SCOPE
In this project, Focus is on measuring the satisfaction of employee at is measured in term of various
parameters like salary & wages, employee welfare, training & development etc.

For student or academicians, it gives the guidelines for conducting such surveys. It assists the
management to take corrective actions in order to give maximum satisfaction to their employees.

12
This project provides the basis of innovation, identifies the critical areas to satisfy an employee and , is
an aid to decision making.

CHAPTER-2

13
 RESEARCH
METHODOLOGY

RESEARCH METHODOLOGY 

Research is an art of scientific investigation. It refers to a search for knowledge. The advance Learner’s
Dictionary English lays down the meaning of research as, “A careful investigation or inquiry especially
through search for new facts in any branch of knowledge.”
 Research Methodology is a way to systematically solve the research problem. The research begins its
formation when the problem or objective of the research is identified for which a research report is
conducted. The main objective for which this report is carried out is to find out “Satisfaction level
of employees at JNB STEELS ”.
 
Types of research:-
i) Descriptive:- Descriptive research includes surveys and fact-findings enquiries of
different kind. The major purpose of descriptive research is description of the state of

14
 affairs as it exists at present. The main characteristics of this method is that the
researcher has no control over the variables; he can only report what has happened or
what is happening.
ii) Analytical:- In Analytical research, the researcher has to use facts or information
already available, and analyze these to make a critical evaluation of material.
iii) Applied:- It aims at findings a solution for an immediate problem facing a society or
an organization/business organization.
iv) Fundamental:- Fundamental research is mainly concerned with generalizations and
with the formulation of a theory. Research studies concerning human behaviour
carried on with a view to make generlisations about human behaviour is an example
of fundamental research.

v) Qualitative:- It is concerned with qualitative phenomenon, i.e., phenomena relating

to or involving quality or kind. For instance ,when we are interested in investigating
the reasons for human behaviour(i.e. why people think or do certain things), we quite
often talk of ‘Motivation Research’, an important type of qualitative research.
vi) Conceptual:- Conceptual research is that related to some abstract idea(s) or theory. It
is generally used by philosophers and thinkers tp develop new concepts or to
reinterpret existing ones.
vii) Empirical:- Empirical research relies on experience or observation alone, often
without due regard for system and theory. It is data-based research, coming up with
conclusions which are capable of being verified by observation or experiment.

In this present study descriptive type of research is used.

Research Design:-
 

15
 A research design is the arrangement of conditions for collection and analysis of data in a manner that
aims to combine relevance to the research purpose with economy in procedure. In fact, the research
design is the conceptual structure within which research is conducted; it constitutes the blueprint for the
collection, measurement and analysis of data.

Different types of Research Design are as follows:-

1. Research design in case of exploratory research studies.
2. Research design in case of descriptive studies.
3. Research design in case of diagnostic research design.
4. Research design in case of hypothesis-testing research design.

In this study Descriptive research studies is used because descriptive research studies are those
studies which are concerned with describing the characteristics of a particular individual, or a group and
situation etc. and in this report the descriptive research design is used to find out the satisfaction
level of employees at JNB STEELS.
 

The design in such studies must focus attention on the following or process in descriptive research
design is as follows:- 
(a)    Formulating the objective of the study.
(b)   Designing the methods of data collection.
(c)    Selecting the sample
(d)   Collecting the data.
(e)    Processing and analyzing the data.
(f)     Reporting the findings.
 
 Sources Of Data:-
 

16
The task of data collection begins after a research problem has been defined and research design plan
chalked out. Basically two types of data are available to the research namely:-
 
 Primary Data:- We collect primary data during the course of doing experiments research but in
case we do research of the descriptive type and performs surveys, whether sample survey or
census surveys, then we can obtain primary data either through observation or through direct
communication with respondents in one form or another or through personal interviews.
 
 Secondary Data:- Secondary data means data that are already available i.e., they refer to the
data which have already been collected and analyzed by someone else.
 

In the present study, primary as well as secondary data has been used.
  

Sample Design:-
 
In most of the research design it becomes almost impossible to examine the entire universe. So the only
alternative is to report to sampling. This is true for the present study as well. Basic principles to be
followed in sampling are that the sample chosen must be representative of entire universe to be studied.
 
Universe and Survey Population:-
 

17
Universe is the set of objective to be studied. It can be finite and infinite. And survey population is a part
of universe that represents the whole universe.
 
In this present study universe is 120 and survey population is 100 peoples.
 
Sample Size:-
 
In this present study we have taken the sample size of 100 employees to get their views regarding how
much they are much satisfied with their job, training provided to them for their future growth and other
facilities provided to them. These 100 people included employees of different level working in JNB
STEELS.
 
Sampling Method:-
 
In the present study, convenience sampling method has been used.
 

Data Collection Method:-

 In dealing with any real life problem it is often found that data at hand are inadequate, and hence, it
becomes necessary to collect data that are appropriate. There are several ways of collecting data which
differ considerably in context of a survey, data can be other resources at the disposal of the researcher.
Primary Data can be collected through various methods like:-
 Questionnaire method
 Observation Method

18
  Through Schedules
 Interview method
 
In the present study Primary data is collected through Questionnaire.

 Secondary data can be collected though various methods like:-

 Magazines
 Newspapers
 Websites
 Books

In the Present Study Secondary Data is collected through:-

 Different Websites
 Company Journals
 Books

CHAPTER-3

19
ANALYSIS OF DATA &
INTERPRETATION OF SATISFACTION
LEVEL OF EMPLOYEES

1.) SATISFACTION LEVEL OF EMPLOYEES ABOUT THEIR COMMUNICATION WITH

SUPERIOR

20
 Table-1
Various Response %age
Strongly Agree 35
Agree 37
Neutral 8
Disagree 20
Strongly Dis-agree 0
Total 100

Graph-1
Strongly
Disagree, 0%
Disagree, 20%
Strongly
Agree, 35.00%
Strongly Agree
Neutral, 8% Agree
Neutral
Disagree
Strongly Disagree
Agree, 37.00%

Interpretation:-
35% employees strongly agree that superior communicate to them what they expect and 37% employees
are also quite but 8% employees are not agree with this statement and 20% employees are disagree with
8%
the statement.

2.) SATISFACTION LEVEL OF EMPLOYEES TAKING INTEREST ABOUT THEIR JOB

Table-2
Various Response %age
51%

21
Strongly Agree 20
Agree 50
Neutral 16
Disagree 14
Strongly Dis-agree 0
Total 100

Graph-2
Strongly
Disagree, 0% Strongly
Disagree, 14%
Agree, 20.00%

Neutral, 16% Strongly Agree

Agree
Neutral
Disagree
Strongly Disagree
Agree, 50.00%

Interpretation:- 20% employees states their job are very interesting and 50% employees also quite
satisfy with the nature of the job they perform but 16% are neutral and 14% are disagree with interest of
job.

3.) SATISFACTION OF EMPLOYEES ABOUT HOLIDAYS

PROVIDED BY COMPANY Table-3

22
Various Response %age

Strongly Agree 36

Agree 40

Neutral 8

Disagree 16

Strongly Dis-agree 0

Total 100

Graph-3
Strongly
Disagree, 0%
Disagree, 16%

Strongly
Neutral, 8% Agree, 36.00%
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Agree, 40.00%

Interpretation:- 36% employees are very much satisfaction with holidays provided by organization and
40% employees are quite satisfied but 8% employees neutral with the statement and 16% employees are
dissatisfied with holidays by the company.

4.) SATISFACTION LEVEL OF EMPLOYEES ABOUT WORKING HOUR

23
 Table-4
Various Response %age

Strongly Agree 28

Agree 50

Neutral 8

Disagree 10

Strongly Dis-agree 4

Total 100

Graph-4
Strongly
Disagree, 4%
Disagree, 10% Strongly
Agree, 28.00%
Neutral, 8%
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Agree, 50.00%

Interpretation:-28% employees are very satisfied with their working hour in the organization and 50%
employees are also satisfied with working hour, 8% employees are quite satisfied, 10% people are
disagree and 4% employees are strongly disagree with their working hour in the organization.

24
5.) SATISFACTION LEVEL OF EMPLOYEES ABOUT TRAINING & DEVELOPMENT
MODULES
Table-5
Various Response %age

Strongly Agree 20

Agree 30

Neutral 12
Disagree 16

Strongly Dis-agree 22

Total 100

Graph-5
Strongly
Disagree, 4% Strongly
Agree, 20.00%
Disagree, 16%

Strongly Agree
Agree
Neutral, 12%
Neutral
Disagree
Strongly Disagree
Agree, 48.00%

Interpretation:- 20% employees are very much satisfied with training & development Program
provided by company and 30% employees are satisfied with training & development 12% employees are

25
quiet satisfied with training & development 16% employees are not satisfied and 22% employees are
strongly disagree with training & development program provided by company.
6.) SATISFACTION LEVELOF EMPLOYEES ABOUT AUTHORITY & RESPONSIBILITY
Table-6
Various Response %age

Strongly Agree 8

Agree 64

Neutral 12

Disagree 12

Strongly Dis-agree 4

Total 100

Graph-6
Strongly Strongly
Disagree, 4%
Agree, 8.00%
Disagree, 12%

Neutral, 12%
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Agree, 64.00%

26
Interpretation:- 8% employment are very satisfied with authority & responsibility and 64% employees
are satisfied and 12% employee are quite satisfied but 12% employees are dissatisfied with authority &
responsibility and 4% employees are very dissatisfied with authority & responsibility and 4% employees
are very dissatisfied with authority & responsibility.
7.) SATISFACTION LEVEL OF EMPLOYEES ABOUT SAFETY MEASURES
Table-7
Various Response %age

Strongly Agree 12

Agree 60

Neutral 16

Disagree 12

Strongly Dis-agree 0

Total 100

Graph-7
Strongly Strongly
Disagree,
Disagree, 12% 0%
Agree, 12.00%

Neutral, 16% Strongly Agree

Agree
Neutral
Disagree
Strongly Disagree
Agree, 60.00%

27
Interpretation:- 12% employee are very much satisfaction with safety measures. 60% employees are
satisfied and 16% employees are quite satisfied and 12% employees are disagree with safety measures
provided by organization.

8.) SATISFACTION LEVEL OF EMPLOYEES ABOUT CO-OPERATION FROM CO-

WORKERS
Table-8
Various Response %age
Strongly Agree 16
Agree 62
Neutral 12
Disagree 10
Strongly Dis-agree 0
Total 100

Graph-8

28
 Strongly
Strongly
Disagree, 0%
Disagree, 10% Agree, 16.00%

Neutral, 12%

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Agree, 62.00%

Interpretation:-16% employees are very much satisfied with co-operation from their co-workers and
72% employees are satisfied and 12% employees are quite satisfied and10% employees are disagree
with co-operation from their c-workers.

9.) SATISFACTION LEVEL OF EMPLOYEES ABOUT ACTION TAKEN BY SENIOR FOR

EMPLOYEES GREIVENCES
Table-9
Various Response %age

Strongly Agree 16

Agree 48

Neutral 24

Disagree 8

Strongly Dis-agree 4

29
Total 100

Graph-9

Strongly
Strongly
Disagree, 4%
Disagree, 8% Agree, 16.00%

Strongly Agree
Neutral, 24% Agree
Neutral
Disagree
Strongly Disagree
Agree, 48.00%

Interpretation:-16% employees are very much satisfied with action taken by seniors for employees
grievances and 48% employees are satisfied and 24% employees and 24% employees are quite satisfied
but 8% employees are dis-satisfied action taken by seniors for employees grievances and 4% employees
are very dis-satisfied.
10.) SATISFACTION LEVEL OF EMPLOYEES ABOUT FEED BACK METHOD USES BY
THEIR SENIOR.
Table-10
Various Response %age

30
Strongly Agree 16

Agree 50

Neutral 16

Disagree 18

Strongly Dis-agree 0

Total 100

Graph-10

Strongly
Strongly
Disagree, 0%
Disagree, 18% Agree, 16.00%

Strongly Agree
Agree
Neutral, 16%
Neutral
Disagree
Strongly Disagree
Agree, 50.00%

31
Interpretation:-16% employees are very much satisfied with feed back method used by their senior and
50% employees are satisfied, 16% employees are quite satisfied and 18% people are disagree with feed
back method used by their senior.
11.) SATISFACTION LEVEL OF EMPLOYEES ABOUT SHARE SUFFICIENT
INFORMATION ABOUT IMPORTANT METHOD AFFECTING THEM
Table-11
Various Response %age
Strongly Agree 8
Agree 55
Neutral 28
Disagree 9
Strongly Dis-agree 0
Total 100
Graph-11
Strongly
Strongly
Disagree,
Disagree, 9% 0% 8.00%
Agree,

Strongly Agree
Neutral, 28%
Agree
Neutral
Disagree
Agree, 55.00%
Strongly Disagree

32
Interpretation:- 8% employees are very much satisfied regarding share sufficient information about
important factor affecting them, 55% employees are satisfied, 28% employees are quite satisfied and 9%
people are disagree regarding share sufficient information about important factor affecting them.

12.) SATISFACTION LEVEL OF EMPLOYEES ABOUT WORK IS FAIRLY DISTRIBUTED

IN THE WORK GROUP

Table-12
Various Response %age
Strongly Agree 8
Agree 48
Neutral 16
Disagree 24
Strongly Dis-agree 4
Total 100

Graph-12

33
 Strongly Strongly
Disagree, 4%
Agree, 8.00%

Disagree, 24%

Strongly Agree
Agree
Neutral
Agree, 48.00% Disagree
Neutral, 16% Strongly Disagree

Interpretation:- 8% employees are very much satisfied regarding work is fairly distributed in the work
group, 48% employees are satisfied and 16% employees are quite satisfied but 24% employees are
disagree and 4% employees are strongly disagree with the statement.
13.) SATISFACTION LEVEL OF EMPLOYEES ABOUT REWARDS & RECOGNITION
SYSTEM
Table-13
Various Response %age
Strongly Agree 8
Agree 28
Neutral 24
Disagree 28
Strongly Dis-agree 12
Total 100
Graph-13

34
 Strongly Strongly
Disagree, 12% Agree, 8.00%

Agree, 28.00%Strongly Agree

Agree
Disagree, 28%
Neutral
Disagree
Strongly Disagree
Neutral, 24%

Interpretation:-8% employees are very much satisfied with rewards & recognition system of the
company and 28% employees are satisfied 24% employees are quite satisfied but 28% employees are
dissatisfied with rewards & recognition system and 12% employees are very dissatisfied.

14.) SATISFACTION LEVEL OF EMPLOYEES ABOUT CANTEEN FACILITY PROVIDED

BY COMPANY
Table-14
Various Response %age

Strongly Agree 0

Agree 36

Neutral 20

Disagree 16

Strongly Dis-agree 28

35
Total 100

Graph-14
Strongly
Agree, 0.00%
Strongly
Disagree, 28%
Agree, 36.00%
Strongly Agree
Agree
Neutral
Disagree
Disagree, 16% Strongly Disagree
Neutral, 20%

Interpretation:-36% employees are very much satisfaction with canteen facility provided by company
and 20% employees are quite but 16% employees are dissatisfied with canteen facility provided by
company and 28% employees are very dissatisfied with canteen facility provided by company.

15.) SATISFACTION LEVEL OF EMPLOYEES ABOUT SALARY

Table-15
Various Response %age

Strongly Agree 16

Agree 32

Neutral 8

Disagree 32

Strongly Dis-agree 12

36
Total 100

Graph-15

Strongly Strongly
Disagree, 12% Agree, 16.00%

Strongly Agree
Agree
Disagree, 32% Neutral
Agree, 32.00% Disagree

Strongly Disagree
Neutral, 8%

Interpretation:-16% employees are very much satisfied with their salary. 32% employees are satisfied
and 8% employees are quite satisfied but 32% employee are disagree with their salary and 12%
employees are strongly disagree with their salary.

16.) SATISFACTION LEVEL OF EMPLOYEES ABOUT WORK PLACE

Table-16
Various Response %age

Strongly Agree 28

Agree 40

Neutral 20

Disagree 8

Strongly Dis-agree 4

37
Total 100

Graph-16
Strongly
Disagree, 4%
Disagree, 8% Strongly
Agree, 28.00%

Neutral, 20% Strongly Agree

Agree
Neutral
Disagree
Strongly Disagree
Agree, 40.00%

Interpretation:- 28% employees are very much satisfied with their work place. 48% employees are
satisfied and 20% employees are quite satisfied but 8% employee are disagree and 4% employees are
strongly disagree with work place.

17.) SATISFACTION LEVEL OF EMPLOYEES ABOUT PROMOTION POLICY

Table-17
Various Response %age

Strongly Agree 16

Agree 20

Neutral 20

Disagree 28

38
Strongly Dis-agree 16

Total 100

Graph-17

Strongly Strongly
Disagree, 16% Agree, 16.00%

Strongly Agree
Agree
Agree, 20.00%
Neutral
Disagree, 28%
Disagree
Strongly Disagree
Neutral, 20%

Interpretation:-16% employees are very much satisfied with promotion policy. 20% employees are
satisfied and 20% employees are quite satisfied but 28% employee are dissatisfied and 16% employee
are very dissatisfied with promotion policy.

18.) SATISFACTION LEVEL OF EMPLOYEES ABOUT THEIR PERFORMANCE

APPRAISAL SYSTEM
Table-18
Various Response %age
Strongly Agree 12
Agree 52

39
Neutral 12
Disagree 16
Strongly Dis-agree 8
Total 100

Graph-18
Strongly Strongly
Disagree, 8% Agree, 12.00%

Disagree, 16%

Strongly Agree
Agree
Neutral
Neutral, 12%
Disagree
Agree, 52.00% Strongly Disagree

Interpretation:-12% employees are very much satisfied with their performance appraisal from their
superior. 52% employees are satisfied and 12% employees are quite satisfied with their performance
appraisal system but 16% employee are disagree and 8% employee are strongly diaagree with their
performance appraisal system.
19.) SATISFACTION LEVEL OF EMPLOYEES ABOUT WELFARE ACTIVITIES
Table-19
Various Response %age

Strongly Agree 0

40
Agree 48

Neutral 16

Disagree 20

Strongly Dis-agree 16

Total 100

Graph-19
Strongly
Strongly
Agree, 0.00%
Disagree, 16%

Strongly Agree
Agree, 48.00%Agree
Disagree, 20%
Neutral
Disagree
Strongly Disagree
Neutral, 16%

Interpretation:- 48% employees are satisfied with their welfare activities and 16% employees are quite
satisfied but 20% employee are disagree and 16% employee are strongly disagree with their welfare
activities.

20.) SATISFACTION LEVEL OF EMPLOYEES ABOUT THEIR FUTURE GROWTH IN THE

COMPANY
Table-20

41
Various Response %age

Strongly Agree 12

Agree 52

Neutral 20

Disagree 8

Strongly Dis-agree 8

Total 100

Graph-20
Strongly Strongly
Disagree, 8% Agree, 12.00%
Disagree, 8%

Strongly Agree
Agree
Neutral, 20%
Neutral
Disagree
Agree, 52.00% Strongly Disagree

Interpretation:-12% employees are very much satisfied about their future growth in the company. 52%
employees are satisfied and 20% employees are quite satisfied with their career but 8% employee are
disagree and 8% employee are strongly disagree about their future growth in the company .
21.) Satisfaction level of employees about whether the current employeeS welfare prog.s ARE
acc.to the current economic condition or not.
Table-21

42
Various Response %age

Strongly Agree 12

Agree 25

Neutral 15

Disagree 33

Strongly Dis-agree 15

Total 100

Graph-21

15% 12.00%

Strongly Agree
25.00% Agree
Neutral
33% Disagree
Strongly Disagree
15%

Interpretation:-12% employees are very much satisfied with the current employees welfare prog.of the
company. 25% employees are satisfied and 15% employees are quite satisfied with the current welfare
prog.s but 33% employee are disagree and 15% employee are strongly disagree about the current
welfare prog.s..

43
44
 FINDINGS

 Local talents needs to be recruited in JNB STEELS.

 JNB STEELS needs to focus on betterment of society.
 Training is not made as per new requirement.
 Promotion and increment policies needs to be revised.
 Self appraisal is required.
 More outdoor tours are needed for training.
 Management policies are not discussed with every dept. before implementation.
 Canteen’s food & snacks are not hygienic of good quality & cheaper rate.
 Morale building is required.
 Need to improve information system.
 Management policy need to be transparent.
 Need to pay attention on promotion at lower level.
 Working facilities like gloves, glasses, helmets & fans etc. needs improvement .
 Convenience facilities need to be provided.
 Current employees welfare prog.s are not acc.to the prevailing economic conditions.

45
CHAPTER - 4

CONCLUSION

46
 CONCLUSION

In conclusion it can be said that employees in JNB are satisfied with the communication with their
superiors. They are satisfied with their interest of job. They are satisfied with holidays provided to them.
They are also satisfied with their working hour of their job. Employees are not so much satisfy with their
training and development program provided to them. They are satisfied with the authority and
responsibility given to them. Employees in JNB are satisfied with the safety measures used in the
organization. They are also satisfied with the co-operation from co-workers. They are also satisfied with
the action taken by their seniors for employee grievances. Employees are not satisfied with their reward
and recognition system. Food provided in the canteen is not up to the mark. Employees are not so much
satisfied with their salary. They are also not much satisfied with their workplace and promotion policy.
They are not satisfied with the welfare prog.s.

47
SUGGESTIONS

48
 SUGGESTIONS

 Promotion practices should be well defined & must be done in practices.

 Adequate rewards must be given to the employee either rewards may in the form of monitory & non-
monitory.

 Employees must be recognized by their potential or efforts apply in their jobs.

 The food provided to the employees must be hygienic & of good quality in course of health of the
employees.

 Incentives must be provided to the employees according to their potential.

 Adequate welfare prog.s should be adopted by company in according to the current economic
conditions.

 Conflicts should be handled efficiently & proper process should be adopted.

 Plans made should be strictly implemented it should not be in papers.

 Company should start its own conveyance facility for the comfort of employees.

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 Company should start medical claim & insurance scheme for each category of employees.

 Meditation or yoga classes should be started so as to reduce the stress of employee.

 There’s need to focus more on fulfilling social responsibility towards society.

CHAPTER-5

LIMITATIONS

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 LIMITATIONS

 Sample size does not exactly represent the total population.

 Language problem while interacting with few south Indian employees.

 Response from respondents may be different from actual view. Respondents might not disclose
actual views.

 As the study was conducted at one branch (group) only, result involving may not be true at zonal
level.

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 CHAPTER-6

QUESTIONNAIRES

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 EMPLOYEE SATISFACTION QUESTIONNAIRE
The questionnaire contains a number of statements related to human resource policies, systems and
practices of the organization. The participants are required to choose one option as their response out of
five options given for each statement. These option are based on FIVE POINTS SCALE – Strongly
agree (SA), Agree (A), Neutral (N), Disagree (D) and Strongly disagree (SD).
It is assured that individual response would be kept confidential and only the conclusion or common
views will be communicated to the top management.
Response
S. No. Statements
S A N D SD
A
1. My superior communicate clearly as to what is
expected of me.

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2. My job is interesting enough to perform it well.
3. The number of holidays provided by JNB is
sufficient

4. Training & development modules are satisfactory

5. The responsibility and authority are clearly
defined.
6. The safety measures are sufficient
7. Co-operation from co-workers
8. The senior take immediate & suitable action to
redress grievance of subordinate.
9. The senior uses normally feedback method in all
these interaction
10. The team member share sufficient information
about important method affecting them.
11. Are you satisfied with the work given in the
workgroup.
12. Adequate reward & recognition system in the
JNB
13. The food & snacks provided in the canteen are
hygienic & of reasonably good quality.
14. Is salary is given as per the capabilities of the
employees and ability of JNB
15. My work place is neat & clean.
16. Is promotion policy of JNB is well defined & in
practice.
17. The good performance always receives praise
from superiors.
18. Is welfare prog.s followed are satisfactory
19. My career will have enough growth in JNB

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