JAKE HANSON

1843 Masuda Landing, San Jose, CA 95132 · 925-202-9361

jrhanson5@gmail.com · www.linkedin.com/in/jake-hanson

As a highly detail and service-oriented manager in a SaaS environment, I have experienced great success
in managing various software implementation projects for a broad range of clients while simultaneously
managing teams of individuals.

EXPERIENCE
APRIL 20202 – PRESENT
SOLUTIONS ARCHITECT, AIRKIT
 Lead the delivery of Airkit apps and onboarding of new and existing customers.
 Configure existing integrations or build integrations into new systems by utilizing RESTful
APIs.
 Measure results and iterate with customers to drive adoption and KPIs.

APRIL 2019 – APRIL 2020

CONSULTANT, INFOR
 Consulted with customers to implement Infor Sales & Catering cloud hospitality software
products.
 Conducted online and onsite customer training and consulting sessions for Infor Sales &
Catering cloud software products.
 Assisted in coordinating interfaces between Infor Sales & Catering and Infor PMS systems.

JULY 2015 – APRIL 2019

CUSTOMER CARE SUPERVISOR, RESERVE INTERACTIVE SOFTWARE (NOV 2017 – MAY 2018)
 Directed the activities of the Customer Care Team and manage Customer Care Team
performance.
 Managed customer onboarding projects from initial consultation through final delivery and
follow-up.
 Assisted customers in resolving technical issues and with pre-sales inquiries.
 Performed all duties relating to the Software Implementation Specialist position.

SOFTWARE IMPLEMENTATION SPECIALIST, RESERVE INTERACTIVE SOFTWARE (JULY 2015 –

APRIL 2019)
 Consulted and worked with customers to implement new ReServe Interactive hospitality
software products.
 Conducted training sessions for ReServe Cloud and ReServe iQ hospitality software
products.
 Assisted customers in resolving issues related to the installation, functionality, and usage
of ReServe Interactive hospitality software products.
 Organized and managed data transfer process for customers converting from ReServe
Legacy software to ReServe Cloud software.

SEPTEMBER 2011 – JUNE 2015

 OPERATIONS STUDENT LEAD, UC IRVINE STUDENT CENTER AND EVENT SERVICES
• Managed all conference and event center daily operations.
• Supervised over and delegate various tasks to over 150 student staff members.
• Resumed responsibilities of full time Operations Supervisors when not present.
• Provided customer service to wide range of clientele from student organizations to VIP clients.
• Responsible for the hiring of employees by reviewing applications and conducting interviews.
• Developed various training programs to ensure student staff is equipped with adequate work
skills.

EDUCATION
MAY 2021
MASTER OF BUSINESS ADMINITRATION (MBA) CANDIDATE, SAN JOSE STATE UNIVERSITY

MARCH 2015
BACHELORS OF SCIENCE IN EARTH SYSTEMS SCIENCE, UNIVERSITY OF CALIFORNIA, IRVINE
Specialization in Hydrology and Terrestrial Ecosystems

SKILLS
 Experienced in managing intermediate to  Leadership
enterprise level projects  Strong communication
 Experienced with Customer Relationship  Strong work ethic
Management (CRM) software.
 Accomplished manager, leading staffs from 5 to
100 individuals

HONORS/AWARDS
EMBA CONSORTIUM CERTIFICATE, ESAN UNIVERSITY SEPTEMBER 2019
 Completed a week-long global leadership certificate program at the top business school in Peru.

ALL U LEADERSHIP CONFERENCE OCTOBER 2013

 One of four individuals selected to attend the All-U Conference at UCI in order to enhance
leadership skills.