Listening Comprehension – Active Listening and Comprehension
A. LISTENING COMPREHENSION
Active Listening
Comprehension
No Error
The Advocate displayed a consistent conscious effort to hear
not only what is said but the meaning behind the words.
Advocate was able to bridge and address all instances of
misunderstanding using repair strategies such as
paraphrasing and clarifying.
Advocate was able to recognize and understand the meaning
of individual words (vocabulary, colloquialisms), syntax and
detect key words used.  The Advocate can comprehend and
follow general conversation and  conversations in technical
subjects regarding his/ her own field. Advocate was able to
make relevant inferences based on the context given by the
Member and general knowledge. 1 or no instance of
clarification done throughout the entire discourse.
Feedback Error
There is at least one instance when the Advocate requested Multiple instances when the Advocate requested the Member
the Member to repeat the information (No external factor to repeat the information (No external factor affecting
affecting understanding or  exchange e.g. phone connection, understanding or  exchange e.g. phone connection, pace etc.)
pace etc.) without attempting to employ any repair
strategies. No attempts to bridge understanding and did not utilize any
repair strategies.
2 -3 instances of clarification throughout the entire discourse 3 or more instances of clarification done throughout the
due to lack of understanding (topic, vocabulary, colloquialism, entire discourse. Repair strategies were employed however
culture). Repair strategies were employed to get back on ineffective. Evident lack of understanding (vocabulary,
track.  Advocate was able follow general conversation but colloquialism, culture) resulting to a stilted conversation.
showed difficulty in following conversation topics of a Advocate also showed difficulty in following general
technical nature. A single instance of an obvious and critical conversation and topics.
disconnect that was not addressed appropriately would
warrant this mark down.