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  • Quality - Parent Question 6

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    Joven Cabebe
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    The agent asked for the callback number if applicable and completed a temperature check by verifying key details with the customer. The temperature check involved asking follow up questions to ensure the customer's request was understood correctly.

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    Quality - Parent Question 6.docx

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    The agent asked for the callback number if applicable and completed a temperature check by verifying key details with the customer. The temperature check involved asking follow up questions to ensure the customer's request was understood correctly.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views1 page

    Quality - Parent Question 6

    Uploaded by

    Joven Cabebe
    The agent asked for the callback number if applicable and completed a temperature check by verifying key details with the customer. The temperature check involved asking follow up questions to ensure the customer's request was understood correctly.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Quality: Parent Question 6

    Did the agent ask for the callback number (if applicable)?

    Internal Sub Parameters

    Was a Temp Check done by the Agent?

    Temp Check - Check Points

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