Professional Documents
Culture Documents
Submitted by
Azizullah Yousaf
Roll# F-15/B-19
Supervised by
Ikram-Ul-Haq
2015-2019
i
INTERNSHIP REPORT ON
Submitted by
Azizullah Yousaf
Roll# F-15/B-19
Supervised by
Ikram-Ul-Haq
This internship report is submitted in partial fulfillment of the
requirements for the degree of Bachelors of Business
Administration awarded by the Hazara University
APPROVAL SHEET
Approval Committee
1. External Examiner
Mr. Signature______________________
2. Supervisor
Ikram-Ul-Haq Signature______________________
3. Head of department
Prof. Signature_____________________
Designation Principal GCMS Mansehra
iii
DEDICATION
I dedicate this report to my beloved parents because of their support and their
encouragement. They have supported me throughout my life
iv
ABSTRACT
The methodology for data collection that was available resources by the organization, like
website, annual reports, books, articles publicly available data, etc. also, interviews with
some employees and observation methods were used. In the first chapter introduction to the
report, background of study, scope of the study, merits, limitation, and scheme of the study
are given. The report covers the history of NBP bank, introduction of NBP, its background,
role and functions, its core values, and miscellaneous topics related to Finance department of
NBP Bank
Ultimately whole argument comes down to this: the bank is functioning in a proper &
systematic manner, but need more competitive strategies, long term debts, & outside
creditors, creditors should provide the funds to meet the SBP policies to have the maximum
branches.
In this report, I also included the financial analysis that helps to know that where the NBP is
strong and where it needs improvements. NBP offers new products and services day by day
for improving its performance, but there are many hurdles in the way of success of NBP, all
the recommendations are given in the report and there solutions as well as that can be helpful
in the success of NBP in future.
v
TABLE OF CONTENTS
Chapter 1........................................................................................................................................1
Introduction of Study......................................................................................................................1
1.1 Background of Study................................................................................................................1
1.2 Objectives of study...................................................................................................................2
1.3 Scope of Study..........................................................................................................................2
1.4 Limitations of the work.............................................................................................................3
1.5 Benefits of the Study................................................................................................................3
1.6 Research methodology..............................................................................................................3
1.6.1 The major sources for Primary data includes.................................................................4
1.6.2 The major sources for Secondary data includes.............................................................4
Chapter 2........................................................................................................................................5
Introduction to organization (NBP)................................................................................................5
2.1 They aim to be an organization that is founded on…................................................................5
2.1.3 Evaluation of Banking / Industry in Pakistan.................................................................6
2.2 Historical Introduction to the organization (National Bank of Pakistan).................................8
2.2.1 History of NBP..............................................................................................................8
2.2.2 Credit Rating................................................................................................................10
2.2.3 Present status...............................................................................................................10
2.3 Organizational structure of NBP.............................................................................................12
2.3.1 Board of Directors.......................................................................................................13
2.4 Senior Management................................................................................................................14
2.4.1 Senior Management for Overseas Operation...............................................................16
2.5 Vision and Mission Statements...............................................................................................16
2.5.1 Mission........................................................................................................................16
2.6 Objectives of National Bank of Pakistan................................................................................16
2.7 Core Values.............................................................................................................................17
2.7.1 Shall work to................................................................................................................17
2.7.2 We aim to be people who….........................................................................................17
2.7.3 We have confidence that tomorrow we will be….........................................................17
2.8 Internal Structure of Bank Branch..........................................................................................18
2.8.1 location........................................................................................................................19
2.9 Product and services...............................................................................................................19
2.9.1 Deposit Department.............................................................................................................19
vi
2.9.1.1 Account opening.......................................................................................................20
2.9.1.2 Procedure of Account Opening.............................................................................20
2.9.1.3 Documents Required.................................................................................................20
2.9.1.4 Issuance of Cheque Book......................................................................................21
2.9.1.5 Cheque Cancellation.............................................................................................21
2.9.2 TYPES of Accounts.............................................................................................................21
2.9.2.1 Current Account........................................................................................................21
2.9.2.2 Profit & Loss Sharing Saving Account.....................................................................21
2.9.3 Problems in personal account.............................................................................................26
2.9.3.1 Lunacy of customers.................................................................................................26
2.9.3.2 Death of customer.....................................................................................................26
2.9.4 Advances department...................................................................................................26
2.9.5 Types of financing........................................................................................................26
2.9.5.1 Long term finance;....................................................................................................26
2.9.5.2 Short term finance.....................................................................................................27
2.9.5.2.1 Gold finance...........................................................................................................27
2.9.5.2.2 Running finance.....................................................................................................28
2.9.5.2.3 Long term finance..................................................................................................28
2.9.5.2.4 Advance salary.......................................................................................................28
2.9.6 Western union......................................................................................................................28
2.9.7 Clearing department.............................................................................................................29
2.9.7.1 Clearing house..........................................................................................................29
2.9.7.2 NIFT (National institutional facilitation technology)................................................29
2.9.8 Foreign exchange department..............................................................................................30
2.9.9 Types of Cheque..................................................................................................................30
2.9.9.1 Bearer Cheque..........................................................................................................30
2.9.9.2 Order cheque.............................................................................................................30
2.9.9.3 Crossed Cheque........................................................................................................30
2.9.9.4 Payment of Cheque...................................................................................................31
2.9.10 Remittance department......................................................................................................31
2.9.11 Demand draft (Dd)........................................................................................................31
2.9.11.1 Charges for Issuance of DD....................................................................................32
2.9.12 Telegraphic transfer (TT).................................................................................................32
2.9.13 computer department.........................................................................................................32
2.9.14 Establishment department..................................................................................................32
chapter 3 ......................................................................................................................................33
ANALYSIS of NBP......................................................................................................................33
vii
3.1 Financial Analysis...................................................................................................................33
3.1.1 Vertical analysis...........................................................................................................33
3.1.1.3 Horizontal Analysis of NBP`s Balance interpretation...............................................36
3.2 Horizontal Analysis of Income Statement...............................................................................39
Interpatition..................................................................................................................................39
3.3Vertical Analysis of Income Statement....................................................................................41
Interpatition..................................................................................................................................41
3.4 Ratio Analysis.........................................................................................................................42
3.4.1Current ratio..................................................................................................................42
3.4.2 Net Working Capital....................................................................................................43
3.4.3Debt to Equity Ratio.....................................................................................................45
3.4.4Debt Ratio.....................................................................................................................46
3.4.5 Equity Ratio.................................................................................................................47
3.4.6 Net Interest Margin:.....................................................................................................48
3.4.7 Earning Asset to total assets.........................................................................................49
3.4.8 Return on Earning Assets.............................................................................................50
3.4.10 Equity to Total Assets................................................................................................50
3.4.11 Non Performing Loan to Total Loan..........................................................................51
3.5 SWOT Analysis......................................................................................................................52
3.5.1 strengths...............................................................................................................................52
3.5.2 Weaknesses..........................................................................................................................53
3.5.3 Opportunities of NBP..........................................................................................................54
3.5.4 Threats.................................................................................................................................55
Chapter 4......................................................................................................................................56
Conclusion and recommendations................................................................................................56
4.1 Conclusion..............................................................................................................................56
4.2 Recommendations...................................................................................................................56
References....................................................................................................................................56
viii
ACKNOWLEDGEMENTS
With the name of ALLAH the Most Beneficial and Merciful. Since the beginning of my
Internship program till the writing of this report, many people have helped me through the
ups and downs that I faced. It would be unfair to with if I didn’t name them. I cannot miss to
appreciate the Concern and help of Mr. Waqas Ahmad and Mr. Waqar Anwar whose constant
help made me able to write this report with the technical guidance. I’d also thank the staff of
the Mansehra Branch who helped me in each department, while I was working. They helped
me in all aspects of work.
Azizullah Yousaf
ix
LIST OF ABBREVIATIONS
SS Specimen signature
VP Vice president
x
EXECUTIVE SUMMARY
This document is the internship report that states my experience and observation in the NBP ,
Mansehra branch. I have formally introduced the bank, stated its vision, mission and goals
and have highlighted the offered products and its main competitors. Afterwards, I discussed
the organizational structure by discussing the organizational hierarchy.
Next, I introduced the branch I was working in, I explained the workforce distribution in the
bank, Next I stated my duration of internship in the bank and the departments that I served.
Afterwards, I went through the training phase in which I was taught about the fundamental
processes involved in the working of the bank such as account opening, dispatching etc.
Next, I explained how banks are managed and planned in order to keep the flow of bank
normal. I also discussed the organization procedures that are followed by employees such as
managers, IT experts and then I explained the role of leaders and their role in controlling the
bank.
After that, I have performed the critical analysis of the bank in which I stated how poor the
filing system and jobs management system was. I also stated how the employee-customer
relation can be improved and the technology in use can be improved. Moreover, the low
profit and its affects are also discussed. Moreover, the issues regarding customer-privacy
Finally I stated the aspects of the bank where it shines, the places where it is in the shadows,
the potential opportunities that can enhance the bank’s working and finally the threats that
endanger the bank. And then I concluded the report with my comments.
xi
CHAPTER 1
INTRODUCTION OF STUDY
This internship report is aimed at studying and analyzing NBP in general and its
branch office at Mansehra, in particular. The internship is followed by
comprehensive report writing, required to submit to Supervisor Government
College of Management Sciences Mansehra. This report is properly evaluated on
the basis of its description and analytical capabilities by internal and external
examiners. The main purpose of report writing is to differentiate between practical
and theoretical way of learning. During my internship period I felt that field work
is very easy than theoretical work. Another aspect of making this report is to
implement knowledge so far as one has acquired
Starting with the name of Allah, I am going to write my internship report as
part of the academic requirement for the completion of 4 years study in
BBA Hons. Therefore, we the students of Commerce are required to
undergo an internship program for the period of 8 weeks as an internee in
an organization. This internship helps me to gain the practical knowledge of
working environment of the banking sector of Pakistan.
1
NBP established in 1949, National bank of Pakistan has grown to become
the largest commercial bank in the country, maintaining its position as
Pakistan’s premier bank determined to set higher standards of
achievements. The bank came in to existence by the order promulgated by
governor general and started functioning from Nov 20, 1949. NBP is the
major business partner for the government of Pakistan with special
emphasis on developing Pakistan’s economic growth through aggressive
and balanced lending policies, technologically oriented products and
services offered through its large network of more than 1504 branches
locally, 21 branches internationally and 4 regional offices
Source: (Annual report NBP, 2018).
2
and some recommendations have been suggested to overcome these
problems and to improve the prevailing financial condition of the bank.
3
Secondly, journals from regional head quarter and staff college was also
reviewed which gave very useful information about the functioning of the
bank. I also visited the national bank of Pakistan’s official web site, which
gave very useful information about the services provided by the bank.
4
CHAPTER 2
INTRODUCTION TO ORGANIZATION (NBP)
The Bank's services are available to individuals, the corporate entities and
Government. While NBP continues to act as trustee of the public funds and
as anagent to the State Bank of Pakistan (in places where SBP does not
have a presence) it has diversified its business portfolio and is today a
major lead player in the debt equity market, corporate investment banking,
retail and consumer banking, agricultural financing, treasury services and is
showing growing interest in promoting and developing the country's small
and medium enterprises and at the same time fulfilling its social
responsibilities, as a corporate citizen.
5
Prudence to guide our business conduct.
A national presence with a history of contribution to our
communities.
They shall work to…
Meet expectations through Market-based solutions and products.
Reward entrepreneurial efforts.
Create value for all stakeholders.
2.1.3 Evaluation of Banking / Industry in Pakistan
At the time of independence in 1947, Pakistan’s commercial banking
facilities were almost jammed according to a plan in the whole sub
continent especially in the Muslim majority areas. Pakistan’s banking and
Industrial sectors were in very poor conditions. Banks largely depend for
their growth and development on industrial sector but at the time of
independence, Pakistan had patriotically on industry except a few textile
mills and only product food grains and agricultural raw materials, most of
the industries were situate in Hindu majority area now called India.
A number of banks closed their branches with the result that only 81
branches remain ed open on 30th June 1948 out of 487. The head offices
were in India and most of their employees were Hindu, and they fled to
India. Imperial Bank of India, Which was conducting government receipts
and payments, closed down most of its branches thus blocking the funds
needed by the government?
The country was in trouble and needed most of the general
commercial banking and credit facilities. This need was a little bit satisfied
with the transferring of the head offer of the HBL. To Karachi on 7 th,
August 1947. This bank playing a great role in the next year in the
economic development of Pakistan as the Habib Bank was also new in the
new country it was asked to open more branches at new place this was a
difficult time foe H.B.L to open their branches in different places.
In view of the above mentioned circumstances and in order to
rehabilitee the banking in Pakistan without further delay, on the
recommendations of an committee it was decided to establish as early as
6
possible a central bank to control the banning and currency in Pakistan.
Accordingly state bank of Pakistan was Pakistan was inaugurated by
Quaid-e-Azam Muhammad Ali Jinnah on 1st July 1948. This bank lost on
time in meeting the national requirements of banking, currency and took
following remedial measures. Requested Government of state a new bank
of nation wide services accordingly National Bank of Pakistan was formed
in 1949 which opened many branches and in 1952 took over the emperor
Bank of India. It will draw Indian Currency notes of Rs: 125 crore from
General Circulation and send these for recovery to reserve Bank of India.
National bank was establish in November 09, 1949 under NBP ,ordinance
1949, in order to handle the crises condition which was develop after
Deadlock with India and the devaluation of Indian Rupee in 1949. The
bank proved all type of banking services to the government in general
public. It works as agent of sent real bank because the SBP dose not has its
own branches.
The bank schedule commercial bank and its principally engaged in the
business of banking as defined in the banking company's ordinance 1962.
National Bank of Pakistan was basically established for reducing the
difficulties of east Pakistan farmers engaged in jute and patens” after mass
migration of community from east and west Pakistan in India. The bank
commenced its operation in November 20.1949 at six centers of jute in the
then East Pakistan. Lahore and Karachi officers were opened subsequently
in December 1949. Before restructuring in 2002, national Bank of Pakistan
with its head office at Karachi operates through 9 regional headquarters at
Lahore, Karachi Hyderabad, Quetta, Peshawar, Multan, Muzaferabad,
Fasilabad and Islamabad.
The bank was incorporated with authorized capital of 60 millions .in 960
this amount was redacted to the 30 millions banks issued 15 millions of
which 25% was subscribed by the government and the balance was offered
to the general public .shears to the public where issued in 1950 and where
quickly taken up. In 190 banks ordinance was amended so that it take
ordinarily commercial banking business. On janvery-01-1974 national bank
7
along with thirteen others commotional banks where nationalized under the
promulgation of “nationalization” act 1974 and the shears not held by the
government where required after compensation them.
2.2 Historical Introduction to the organization (National Bank
of Pakistan)
National Bank of Pakistan main tains its position as Pakistan's premier
bank, determined to set higher standards of achievements. It is the major
business partner for the Government of Pakistan with special emphasis on
fostering Pakistan's economic growth through aggressive and balanced
lending policies, technologically oriented products and services offered
through its nation wide branches.
8
which 25% was subscribed by the government and the balance was offered
to the general public .shears to the public where issued in 1950 and where
quickly taken up. In 190 banks ordinance was amended so that it take
ordinarily commercial banking business. On janvery-01-1974 national bank
along with thirteen others commotional banks where nationalized under the
promulgation of “nationalization” act 1974 and the shears not held by the
government where required after compensation them.
The period 1990’s witnessed financial referees and the national bank also in
cooperated the change in its working and offered new services and products
to its clients .at present the bank is playing very important role in financing
the trade .commerce ,agricultural and important concerns and contributing
the best to word making the country prosperous. The improve its costumer
focus redacted decision making layers restructured its entire command and
control system in business and operational spheres zones and audit offices
in the year 2002 and eliminated the total numbers of regions in hands from
9 to 29 across the country .anew matrix structure has been introduced with
the objective to separate the office and the bank offices .to improve the
good governance and enhance the internal control.
Operation group
corporate and investment banking group
special assets management group
commercial and retail banking group
9
Hajji facilities Utility bills, Investment advice and other services, Special
deposits products / Schemes, pak rupee travelers choose, New product.
10
11
2.3 Organizational structure of NBP
President Secretariat
Board of Director
Operations Group
Compliance group
Human resources
Treasurymanagement
managementand Admin Group
group
12
2.3.1 Board of Directors
Table 1 Board of directors
13
Syed Ahmed Iqbal Ashraf
President, NBP
Nausherwan Adil
SEVP & Group Chief Operations Group/Corporate Communication
Division
Mudassir H. Khan
SEVP & Group Chief, Commercial & Retail Banking Group
Nusrat Vohra
SEVP & Group Chief, Treasury Management Group
Tariq Jamali
SEVP & Group Chief, Logistics Support, Security & Engineering
Group
Asif Hassan
SEVP & Group Chief, Audit & Inspection Group
Wajahat A. Baqai
SEVP & Group Chief, Credit Management Group
Aamir Sattar
SEVP & CFO, Financial Control Division
Sultana Naheed
SEVP & Group Chief, Risk Management Group
14
Akbar Hasan Khan
EVP & Head, Corporate & Investment Banking Group
Mahmood Siddique
EVP, Divisional Head & CIO, IT Division
Shaharyar Qaiserani
EVP & Divisional Head, Agriculture & Business Development
Division
15
2.4.1 Senior Management for Overseas Operation
Zubair Ahmed
SEVP & Regional Chief Executive, Middle East, Africa & South
Asia Region
M. Rafiq Bengali
SEVP & Regional Chief Executive, Americas Region
Khawar Saeed
Source: www.nbp.gov.pk/BOD
2.5.1 Mission
NBP will aspire to the values that make NBP truly the Nation's Bank by:
Institutionalizing a merit and performance culture.
Creating a distinctive brand identity by providing the highest standards
of services.
Adopting the best international management practices.
Maximizing stake holder’s value.
16
performance, achieving acknowledgment in the market in terms of
quality and performance.
National Bank of Pakistan also aims at providing assistance to
farmers, so that they can utilize their funds effectively to get the
best result.
By charging interest on loans provided to the private sector and
business community.
17
2.8 Internal Structure of Bank Branch
CHART
Source: www.nbp.go.pk/about
Chief Cashier
18
2.8.1 location
The Location of the Bank Branch is Mansehra City.
2.8.2 Overview
The building of NBP Main branch Mansehra gives a pleasant look as it is
a well furnished and decorated by fresh flowers both inside and outside the
bank. There is separate parking place for staff members and also for general
public which is helpful in reducing traffic on road unlike other banks.
Inside the bank there is a hall and on one side is the manager’s office. In the
hall there is separate seating facility for males and females customers. In
the hall all the officers of different departments has their tables. The seating
arrangement of all officers is same despite their designation. Only cash
department and government section is separated. The facility of generator is
also provided to the branch.
19
Current a/c
Saving a/c
Cheque cancellation
20
2.9.1.4 Issuance of Cheque Book
Requisition slips to verify that cheque books have been issued to the
account holder. Cheque book are issued after receipt of acknowledgement
of letter of thanks or with the remarks of managers or operation managers
giving justification for issuance of cheque book before receiving of
acknowledgment of letter of thanks. Cheque book series are recorded in
register. Charges for issuance of cheque books are recorded.
21
time. PLS saving accounts are opened for individual (single/joint)
charitable institution, autonomous corporation, companies, associations,
educational institutions, firms etc. Interest is paid on six-monthly basis. The
amount withdrawn before 6months is deleted from assessment of profit.
22
foreigners, Muslims, non Muslims can open this account in foreign
currency Dollars, Pounds sterling and Euro. In Pakistan only foreign
currency saving account is running. Minimum balance required for
foreign currency saving account is 500 Dollars.If balance is less than
required then Bank makes deductions.
23
discretion will be paid to depositor maintaining deposit below the mark of
Rs 300,000/- as compared to depositor maintaining higher deposits in their
Premium saver account.
2.9.2.10 Rates
1 year 7.50%
2year 8.50%
3year 9.50%
4year 10.50%
5year 11%
24
2.9.2.12 Dormant & inoperative account
All current accounts, which have not been operated upon for six months or
all saving accounts which have not been operated upon for one year shall
classify as ‘’Dormant account’’. All current account s, which have not been
operated upon for two years or all saving accounts, which have not been
operated upon for three year shall classify as ‘’Inoperative account’’.
25
2.9.3 Problems in personal account
26
2.9.5.2 Short term finance
Which are for one year.
Gold finance
Cash finance
Running finance
27
use the stock, the bank person will visit along with him. When stock
reduces he will pay the loan. Loan is sanction for one year. After one year it
can be renewed. Markup is paid in quarterly.
28
in order to receive money.Original I.D. card.Original Driving
license.Original Passport.Duplicate or photo state is not accepted.
29
2.9.7.2.2 Out-Word Clearing Book
The bank uses outward clearing register for the purpose of
recording all the details of the cheque that the bank has delivered to other
banks.
30
accounts at the same bank, one of the account holder issues a cross-cheque
in favor of the other account holder. Then the cheque will be credited to the
account of the person to whom the cheque was issued and debited from the
account of the person who has actually issued the cheque.
31
2.9.11.1 Charges for Issuance of DD
Up to Rs.100, 000/- 0.10% Minimum Rs.50/-
Up to Rs.1, 000,000/- 0.05% Minimum Rs.100/-
Over Rs.1, 000,000/- 0.04% Minimum Rs.400/-
paying bank for the payment of a specified amount of money. Account
holder and non account holder both can send MT. MT can only be issued to
NBP branches.
32
CHAPTER 3
ANALYSIS OF NBP
2018
2018 % 2017 2017%
Assets
Cash and Balances with
treasury bank 247917421 8.8% 160405083 6.4%
Cash and Balances with
other bank 13049725 0.5% 26992279 1.1%
Lending to financial
Institution 106391667 3.8% 26916113 1.1%
128497450 129653706
Investments 6 45.8% 4 51.6%
Advances 926339789 33.0% 740344934 29.5%
Fixed Assets 54338676 1.9% 32671800 1.3%
33
Intangable Assets 856900 0.05% 1150437 0.08%
Defferd tax Assets 0.05% 7342482 0.37%
other Assets 170017572 6.1% 219091687 8.7%
280388625 100.0 251145187
6 % 9 100.0%
Liabilities 0.0% 0.0%
Bills Payable 9944178 0.4% 13195055 0.5%
Borrowings 392739396 14.0% 360105674 14.3%
201131262 172705924
Deposits & Other Accounts 5 71.7% 6 68.8%
Liabilities against asset
subject to F.lease 121077 0.03% 56799 0.03%
Deferred tax liabilities 6945767 0.2% 0.0%
other liabilities 171761918 6.1% 231359391 9.2%
259282496 233177616
1 92.5% 5 92.8%
Net Assets 211061295 7.5% 179675714 7.2%
Represented by
Share Capital 21275131 0.8% 21275131 0.8%
Reserves 53442643 1.9% 49887328 2.0%
Surplus on revaluation of
assets 59262177 2.1% 49632435 2.0%
Unappropriated profit 76239599 2.7% 58069393 2.3%
210219550 7.5% 178864287 7.1%
Non-controling interest 841745 0.03% 811427 0.04%
211061295 7.5% 179675714 7.2%
Table 2 Verical analysis of balance sheet
Interpretation
34
The most common use of vertical analysis is within a financial statement
for a single time period, so that one can see the relative proportions of
account balances. Vertical analysis is also useful for timeline analysis, to
see relative changes in accounts over time, such as on a comparative basis
over a five-year period. For example, if the cost of goods sold has a history
of being 40% of sales in each of the past four years, then a new percentage
of 48% would be a cause for alarm.
The major components in the balance sheet of banks are deposits, advances
and investments.
Cash and Balances with treasury bank increased 8.8% than the previous
year while in 2017 it was 6.4%. Cash and Balances with other bank
Decreased 0.5% than the previous year while in 2017 it was 1.1%. Lending
to financial Institution increased 3.8% than the previous year while in 2017
it was 1.1%.
Investments Decreased 45.8% than the previous year while in 2017 it was
51.6%. Advances increased 33.0% than the previous year while in 2017 it
was 29.5%. Fixed Assets increased 1.9% than the previous year while in
2017 it was 1.3%. Intangible Assets Decreased 0.05% than the previous
year while in 2017 it was 0.08%. Defferd tax Assets Decreased 0.05% than
the previous year while in 2017 it was 0.37% other Assets Decreased 6.1%
than the previous year.
While in 2017 it was 8.7% .Bills Payable Decreased 0.4% than the previous
year while in 2017 it was 0.5%. Borrowings Decreased 14.0% than the
previous year while in 2017 it was 14.3%. Deposits & Other Accounts
increased 71.7% than the previous year while in 2017 it was 68.8%.
Liabilities against asset subject to F.lease Did not increased 0.03% than the
previous year while in 2017 it was 0.03%. Deferred tax liabilities increased
0.2% than the previous year while in 2017 it was 0.0%. Other liabilities
Decreased 6.1% than the previous year while in 2017 it was 9.2%.
Total Liabilities Decreased 92.5% than the previous year while in 2017 it
was 92.8%. Net Assets increased 7.5% than the previous year While in
35
2017 it was 7.2%. Share Capital Did not increased 0.8% than the previous
year While in 2017 it was 0.8%. Reserves Decreased 1.9% than the
previous year While in 2017 it was 2.0%. Surplus on revaluation of assets
increased 2.1% than the previous year. While in 2017 it was 2.0%
Unappropriated profit increased 2.7% than the previous year While in 2017
it was 2.3% .Non-controling interest Decreased 0.03% than the previous
year While in 2017 it was 0.04%. Equity increased 7.5% than the previous
year While in 2017 it was 7.2%
3.1.1.3 Horizontal Analysis of NBP`s Balance interpretation
2017 Vs
2018 2017 2018%
Assets
Cash and Balances with treasury
bank 247917421 160405083 54.6%
Liabilities
36
Bills Payable 9944178 13195055 -24.6%
Represented by
Interpretation
37
difference between the two years for each line item. An alternative format
is to add as many years as will fit on the page, without showing a variance,
so that you can see general changes by account over multiple years. A less-
used format is to include a vertical analysis of each year in the report, so
that each year shows each line item as a percentage of the total assets in
that year.
The horizontal analysis shows that in the year 2018 Cash and Balances with
treasury bank increased 54.6%. Cash and Balances with other bank
decreased 51.7%. Lending to financial Institution increased 295.3%.
Investments decreased 0.9%. Advances increased 25.1%. Fixed Assets
increased 66.3%. Intangable Assets decreased 25.5%. Defferd tax Assets
decreased 100.0%. other Assets decreased 22.4%. Total Assets increased
11.6%.
Bills Payable decreased 24.6%. Borrowings increased 9.1%. Deposits &
Other Accounts increased 16.5%. Liabilities against asset subject to F.lease
increased 113.2%. Deferred tax liabilities other liabilities Decreased
-25.8%. Total liabilities increased 11.2%.
Net Assets increased 17.5%. Share Capital increased 0.06%. Reserves
increased 7.1%. Surplus on revaluation of assets increased 19.4%.
Unappropriated profit increased 31.3%. Non-controling interest increased
3.7%. Equity increased 17.5%.
38
3.2 Horizontal Analysis of Income Statement
2017 vs
2018 2017 2018
Profit After Taxaion 20015122 23027987 -14%
Exchange gain on Translation 915995 909953 0%
Movement in surplus (Revaluation
investment) (9695113) (7968020) 36%
(8779118) (7058067) 46%
remeasurement Gain 155785 (2755579) -94%
Movement in Surplus (revaluation F.A) 20261759 ---
Movement in surplus (Revaluation Non-
Banking Assets) (167094) 1047510 -84%
20250450 (1708069) 1086%
Total Comprehensive Income 31486454 14261851 102%
Table 4 horizontal analysis of income statement
Interpatition
Horizontal analysis of financial statements involves comparison of a
financial ratio, a benchmark, or a line item over a number of accounting
periods. This method of analysis is also known as trend analysis. Horizontal
analysis allows the assessment of relative changes in different items over
time. It also indicates the behavior of revenues, expenses, and other line
items of financial statements over the course of time.
39
Horizontal analysis of financial statements can be performed on any of the
item in the income statement, balance sheet and statement of cash flows
The income statement is divided into two parts: operating and non-
operating. The operating portion of the income statement discloses
information about revenues and expenses that are a direct result of regular
business operations. For example, if a business creates sports equipment, it
should make money through the sale and/or production of sports
equipment. The non-operating section discloses revenue and expense
information about activities that are not directly tied to a company's regular
operations. Continuing with the same example, if the sports company sells
real estate and investment securities, the gain from the sale is listed in the
non-operating items section.
40
3.3Vertical Analysis of Income Statement
2018 2017
Profit After Taxaion 20015122 100% 23027987 100%
Exchange gain on Translation 915995 8% 909953 7%
Movement in surplus (Revaluation (9695113 (7968020
investment) ) 52% ) 33%
(8779118 (7058067
) 44% ) 26%
(2755579
remeasurement Gain 155785 1% ) 12%
Movement in Surplus (revaluation
F.A) 20261759 101% --- 0%
Movement in surplus (Revaluation
Non-Banking Assets) (167094) 1% 1047510 4%
(1708069
20250450 101% ) 7%
Total Comprehensive Income 31486454 157% 14261851 67%
Table 5 vertical analysis of income statement
Interpatition
Horizontal analysis of financial statements involves comparison of a
financial ratio, a benchmark, or a line item over a number of accounting
periods. This method of analysis is also known as trend analysis. Horizontal
analysis allows the assessment of relative changes in different items over
time. It also indicates the behavior of revenues, expenses, and other line
items of financial statements over the course of time.
41
statement, operating statement, or statement of operations) is one of
the financial statements of a company and shows the
company’s revenues and expenses during a particular period. It indicates
how the revenues (money received from the sale of products and services
before expenses are taken out, also known as the “top line”) are
transformed into the net income (the result after all revenues and expenses
have been accounted for, also known as “net profit” or the “bottom line”).
The purpose of the income statement is to show managers and investors
whether the company made or lost money during the period being reported.
One important thing to remember about an income statement is that it
represents a period of time like the cash flow statement. This contrasts with
the balance sheet, which represents a single moment in time.
3.4.1Current ratio
Current Ratio
Assets 2017=
42
160085598+14395805+121709399=296190802
Current Libalities 2017=
10187250+44863930+1657132405=1712183585
Assets 2018=
16080735+26992279+26916113=213989127
Current Liabilities 2018=
13195055+360105674+1727059246=2100359975
Current Ratio = CURRENT ASSET/CURRENT LIABILITIES
CURRENT ASSET/CURRENT
YEARS LIABILITIES RESULT
2018 213989127/2100359975 0.10
Interpretation
Current ratio showed a huge decrease in the year 2018 to 0.10% from the
last year’s 0.17% which is a good sign for the organization
0.18
0.16
0.14
0.12
0.1
0.08
0.06
0.04
0.02
0
2018
2017
43
Much like the working capital ratio, the net working capital formula
focuses on current liabilities like trade debts, accounts payable, and vendor
notes that must be repaid in the current year. It only makes sense the
vendors and creditors would like to see how much current assets, assets that
are expected to be converted into cash in the current year, are available to
pay for the liabilities that will become due in the coming 12 months.
If a company can’t meet its current obligations with current assets, it will
be forced to use its long-term assets, or income producing assets, to pay off
its current obligations. This can lead decreased operations, sales, and May
even be an indicator of more severe organizational and financial problems.
Assets 2017=
160085598+14395805+121709399=296190802
Current Liabilities 2017=
10187250+44863930+1657132405=1712183585
Assets 2018=
16080735+26992279+26916113=213989127
Current Liabilities 2018=
13195055+360105674+1727059246=2100359975
Interpretation
The calculation of this ratio show that net working capital in 2018 was Rs.
188637084 while in 2017 it is Rs. 141599783
44
3.4.3Debt to Equity Ratio
The debt to equity ratio is a financial, liquidity ratio that compares a
company's total debt to total equity. The debt to equity ratio shows the
percentage of company financing that comes from creditors and investors.
A higher debt to equity ratio indicates that more creditor financing (bank
loans) is used than investor financing (shareholders).
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2018
2017
3.4.4Debt Ratio
45
how many assets the company must sell in order to pay off all of its
liabilities.
This ratio measures the financial leverage of a company. Companies with
higher levels of liabilities compared with assets are considered highly
leveraged and more risky for lenders.
The debt ratio is calculated by dividing total liabilities by total assets. Both
of these numbers can easily be found the balance sheet. Here is the
calculation:
Interpretation
Debt ratio slightly decreased in 2018 as compare to 2017 it was 0.8 % in
2017 it decline to 9 %.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2018
2017
46
The equity ratio highlights two important financial concepts of a solvent
and sustainable business. The first component shows how much of the total
company assets are owned outright by the investors. In other words, after
all of the liabilities are paid off, the investors will end up with the
remaining assets.
The second component inversely shows how leveraged the company is with
debt. The equity ratio measures how much of a firm's assets were financed
by investors. In other words, this is the investors' stake in the company.
This is what they are on the hook for. The inverse of this calculation shows
the amount of assets that were financed by debt. Companies with higher
equity ratios show new investors and creditors that investors believe in the
company and are willing to finance it with their investments.
The equity ratio is calculated by dividing total equity by total assets. Both
of these numbers truly include all of the accounts in that category. In other
words, all of the assets and equity reported on the balance sheet are
included in the equity ratio calculation.
EQUITY RATIO = TOTAL EQUITY/TOTAL ASSETS
Interpretation
Equity ratio for the year 2018 is 0.07% and in 2017 it is 0.09% which means it
slightly decreased than the year 2018 in current year which is a good sign.
47
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2018
2017
Interpretation
This ratio examines how successful a firm's investment decisions are
compared to its debt situations. The interest margin ratio in 2017 is
decreased as compared to 2018 good sing for the bank, because investment
decisions are well planned.
48
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2018
2017
Interpretation
The ratio of earning to total assets in 2017 is 0.05 and in 2018 it is 0.06
which is almost increase could be favorable for the bank.
49
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2018
2017
Interpretation
Return on earning assets is decreases in 2017 as compared to previous year,
due to good management of NBP showing favorable trend.
3.4.10 Equity to Total Assets.
The equity to debt ratio show how much NBP have equity out of total
assets.
DEBT RATIO = EQUITY/TOTAL ASSETS
YEARS EQUITY/TOTAL ASSETS
2018 179675714/2376016409 0.10
2017 180138666/1981416562 0.09
Interpretation.
50
This ratio shows the ownership of the bank. In 2018 it is 0.10 and 2017 it is
0.09 which shows in 2018bank equity are increase.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2018
2017
51
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2018
2017
3.5.1 strengths
1 NBP is one of the oldest banks of Pakistan therefore people have
confidence on that bank. It is the largest commercial bank in
Pakistan with a network of over 1199 branches inside the country in
which there are 9 RHQ and 40 zonal offices and one subsidiary in
17 different countries.
2 It has a pleasant working environment as compare to other bank
branches in the area.
2 It provides many facilities to its employees. Like provide interest
free loans for different purposes.
52
3 It provides loan facilities to its general client against jewelry.(Gold)
4 Provision of different types of officers loan of 4% mark up lower
staff is given spend benefits. They are given loan to four lacks
without interest. Bank staff is also given three types of bonuses in
every year i.e. on Eid-ul-Fittar, Eid-ul-Azha and the last one is
given annually.
5 Highest profitability
6 It deals in almost all the affairs of the government.
7 In order to give loan to the farmers they provide special services
while rendering the loan.
8 NBP open different branches in rural areas in order to facilitate the
farmers.
9 It Provides loan named as NBP (SAIBBAN) for the construction of
houses to the salaried persons.
10 Provide 15 advance salary packages to the needy people.
11 Act as an agent of SBP.
12 Staff College is also the part of the national bank of Pakistan; it
helps the trainee to get some practical knowledge.
13 Not a tough competition, because it is nationalized bank.
14 Highest deposits.
15 Staff gives the importance to internees.
16 The attitude of the staff with internees and customers is very
cooperative.
3.5.2 Weaknesses
1 Complaint of the customer is not taken into consideration. It
hampers the image of the bank.
2 During the rush hours due to the lack of staff, clients wait for their
turn for long time.
2 Marketing efforts are not make to promote the bank.
3 Common people didn’t have the knowledge about the polices and
new packages of the national bank of Pakistan.
53
4 NBP is under the political pressure.
5 It is a nationalized bank, so the government influence is very much
in the management of national bank of Pakistan.
6 Favoritism and nepotism during appointment, transfer, promotion,
and increments.
7 No job rotation according to rules and regulation.
8 The number of branches of NBP is decreasing every year.
9 Poor quality counters service during the rush hours.
10 Lack of scheme and projects to invest the money.
11 Limited staffing and no adequate span of management.
12 Unequal distribution of work.
13 No much use of computer as it is required.
14 No library for internees as well as students to get the relevant
material.
15 Delay in decision making.
16 No note counting machine.
17 No online banking system.
18 Employee does not follow the basic rules and regulation of banking.
54
3.5.4 Threats
1 National bank is the only Government bank so there is political
interference time to time and every political government wants to
impose its own policies.
2 The bank cannot introduce the various earning schemes like (Allied
Bank kar Amad scheme, Muhafiz travelers Cheque HBL etc).
3 In area there are also other bank present (like HBL, UBL) employee
and most of the employee are under graduate and graduate.
4 There is also an interest policy present in the bank.
5 Sanctions imposed against Pakistan will affect exchange business
where as the freezing of account by SBP have also caused problems
for NBP.
6 Rapidly growing business of other foreign banks and expansion of
their brands networks in the country.
7 Strike regulation by the government and credit facilities to the
customers as well as to meet the production regulators.
8 Lack of public confidence to open foreign currency account NBP
due to political instability due to tear of economic sanctions on the
country
55
CHAPTER 4
CONCLUSION AND RECOMMENDATIONS
4.1 Conclusion
During my entire training program, beginning from the internship till
writing this report, I have realized that the National Bank of Pakistan is a
deliberate structured organization and it is serving its customers all over
Pakistan through its wide spread network of branches. It is offering many
services and products at easy markup rates to the valued customers. The
customers are valued and are served at the first priority. The employees of
the Bank are very much cooperative and work whole heartedly thus
working hard for the success of the Bank.
Selections are made on the basis of merit but references and approaches are
very much popular in National Bank of Pakistan. The Bank serves the
people well and it has initiated special moral initiatives while distributing
pensions among people, especially the old age people who come from far
areas to get their pensions. They are dealt very kindly and the Bank
atmosphere is very customer friendly.
4.2 Recommendations
The following are the some positive suggestion & recommendation
for the NBP.
56
It is recommended that proper training should be
provided to the staff members which will ultimately
increase the performance of Bank over all.
To sustain the job satisfaction, NBP needs to offer
promotions and incentives from time to time.
Environment and Atmosphere should be more renovated
and decorated at the Branch offices.
The bank should spend more on renovation of the
branches to improve environment and atmosphere to
attract the customers.
NBP needs to implement computer software to handle
the load of work.
There is lack of counters in the bank; more counters
shall be introduced to facilitate the customers.
NBP needs to launch mobile banking
Only two guards were present at the branch, the security
level was not so good at the branch; security needs to be
looked after.
For old aged customers and pensioners the Bank needs
to introduce a new counter as well which is dedicated to
them all day long.
I saw no inspection team come in for inspection during
my work span, inspection teams should work more
efficiently.
At our branch there was no separate counter for Utility
bills, there should be a separate counter for all sorts of
utility bills.
They need to enhance the process of allotting loans to be
in a quicker manner.
Provide real information to the Shareholders.
NBP is now needed to invest in those industries which
are profitable for it e.g. Pakistan Film Industry, Once
57
again Establish the Textile Industry, Armed Force
Weapon Industry & also provide the Micro finance for
the Home Industry.
All of the above eventually provide satisfaction to the
customer.
58
REFERENCES
1. Siddiqi, Asrar H (2008); Practices and law Banking in Pakistan, (8th Ed),
Royal Book Company, Karachi.
2. NBP Annual report (2018), (2017 –National Bank of Pakistan
3. National bank of Pakistan 2015, executive committee, viewed 05 March,
2017, <http:// www.nbp.com.pk>
4. National bank of Pakistan 2015, publications, annual reports, accessed on
09 March 2017<http:// www.nbp.com.pk/Publications/index.aspx>
5. Business recorder 2015, highest rating, viewed 05 may,2017,
<http://www.brecorder.com/top-stories/0/1175012/>
59
i
From Wikipedia http://en.wikipedia.org/wiki/National_Bank_of_Pakistan
ii
The official website of National Bank of Pakistan http://www.nbp.com.pk/index.htm