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Case Studies On Group Behavior and Work PDF
Case Studies On Group Behavior and Work PDF
Acknowledgement
All the praise and appreciation to Allah, the most merciful and beneficent who has
enabled us to submit this humble work.
We would like to express our special thanks and honour to our course teacher,
Sonia Munmun, who guide us in every minute whenever we sought, and who
showed us the right track to conduct the study.
Finally, we would be happy if the findings of this study could make any
contribution in the field of business efficiency.
Abstract
Chapter 01: Context and Rationale
Preludes: the General Scenario 8
Rationale of the Study 8
Objectives 9
Methodology: Primary & Secondary Sources 9-10
Limitation 10
Chapter 02: Framework of Case Study
Chapter: Foundations of Group Behavior 11-14
Case Incident 1 15-17
Case Incident 2 17-19
Chapter: Understanding Work Teams 20-21
Case Incident 1 22-24
Case Incident 2 25-28
Chapter 03: Conclusion & Recommendations
Conclusion 29
Findings 30
References 30
In this assignment we’ve discussed and analyzed four case studies so far. First two
case studies are on foundation of group behavior and the next two case studies
covers the topics of understanding work teams.
This case study revolves around the concept of team building that is illustrated in
later two Case incidents which also provides positive outlook about team building.
Team building based on this context increases teamwork and productivity. The
combining together of people from diverse skills and capabilities build a strong
synergy that makes their job fulfilling and satisfying. It also discussed maintaining
close contacts of employees in the absence of direct contact with one another.
By preparing the report we will be able to gather knowledge about the different
types of Business organizations use of group traits and work team oriented culture.
As our course teacher has given to prepare this assignment, we have tried our level
best to prepare it. After completing the study it will be clear-
WE have done this assignment because our course teacher gave this topic as our home
topics. We have tried our best to make it relevant. We have tried our best to prepare this
assignment perfectly and correctly. If our course teacher satisfied, our primary objective
will be successful.
Secondary Objectives:
At the same time the role of groups and work teams in an organization.
Comparison between the present and past situation of group behavior and
work teams.
Methodology-
There are various approaches to collect data for the report. But we should carefully
select the way according to nature of the report. We have designed the study
carefully planned to yield result that are objective as possible. The main lookout of
the report is to find out the evolvement of foundations of group behavior, to
understand the work teams. In this section, we would like to emphasis on study
process that we have conduct while we were preparing the report. This process
consists of the following steps.
Here the secondary sources of information were used. The secondary sources are:
Books
Web sites
We have tried our best to prepare this report perfectly. But we are not completely
satisfied. We have faced many problems. These problems have created lots of
difficulties for us.
Some problems/ limitations were yet present there:
Ambiguity
Some information provided on these cases are not clear to us. We mean while
taking decision it contains both positive and negative results. That’s results an
ambiguity among us.
Lack of information:
The Book does not contain all the information we needed. So, the report lacks
information.
Defining Groups
Two or more individuals interacting and interdependent, who have come together
to achieve particular objectives.
Classifying Groups
Formal Group:
Defined by the organization’s structure with designated work assignments
establishing tasks
Informal Group:
Alliances that are neither formally structured nor organizationally determined
Appear naturally in response to the need for social contact
Deeply affect behavior and performance
Command Group
– A group composed of the individuals who report directly to a given
manager
Task Group
– Those working together to complete a job or task in an organization but
not limited by hierarchical boundaries
Informal Groups
Interest Group
– Members work together to attain a specific objective with which each is
concerned
Friendship Group
– Those brought together because they share one or more common
characteristics
Groupthink
a. Situations where group pressures for conformity deter the group from
critically appraising unusual, minority, or unpopular views
b. Hinders performance
Groupshift
c. When discussing a given set of alternatives and arriving at a solution,
group members tend to exaggerate the initial positions that they hold.
This causes a shift to more conservative or more risky behavior.
Case Incident 1
“IF TWO HEADS ARE BETTER THAN ONE, ARE FOUR EVEN
BETTER”
Maggie Becker, 24, is a marketing manager for Kavu, a chain of coffee shops, in
eastern Ohio. Recently, Maggie’s wealthy uncle passed away and left to Maggie,
his only niece, INR 5 million. Maggie consider her current salary to be adequate to
meet her current living expenses, so that when she buys a house she’ll have a nice
nest egg on which to draw. One of Maggie’s neighbors, Brian, is a financial
advisor. Brian told Maggie there was a virtually endless array of investment
option. She asked him to present her with two of the best options, and this is what
he came up with:
1. A very low risk AAA municipal bond fund. With this option, based on the
information Brian provided, Maggie estimates that after 5 years she stands
virtually zero chance of losing money, with an expected gain of
approximately30 percent.
Maggie prides herself on being rational and objective in her thinking. However,
she’s unsure of what to do in this case. Brian refuses to help her, telling her that
she’s already limited herself by asking for only two options. While driving to her
parents’ house for the weekend, Maggie finds herself vacillating between the two
options. Her older is also visiting the folks this weekend, so Maggie decides to
gather her family around the table after dinner, lay out the two options, and go
with their decision “You know the old saying-two heads are better than one,” she
says to herself, “so four heads should be even better.”
Queries
1. Has Maggie made a good decision about the way she is going to make the
decision?
Solution
No, Maggie has not made a good decision about the she is going to
make the decision. She wants to invest the money to buy a house in
which she’ll have a nice nest egg on which to draw. But the array of
investment options is virtually endless.
Solution
I would choose in investing a very low-risk AAA municipal bond fund.
Because, in this fund I must be benefited after 5 years by getting
approximately $7,000. While there are zero chance of loss.
Solution
I think most people would choose in investing a very low-risk AAA
municipal bond fund as there is no chance of loss. The people will be
the beneficiary by investing in this fund. On the other hand, individual
decision always towards on conservatism.
4. Based on what you have learned about groupshift, which investment do you
think Maggie’s family will choose?
Solution
Based on what I have learned about groupshift, I think Maggie’s family
will choose to invest in a moderate- risk mutual fund in which there is a
50 percent chance of losing $20,000. Because, group decisions free any
Case Incident 2
It is sometimes easy to forget that humans are not unlike other animals. Economist
John Maynard Keynes recognized this when he commented, “Most, probably, of
our decisions to do something positive, the full consequences of which will be
drawn out over many days to come, can only be taken as the result of animal
spirits—a spontaneous urge to action rather than inaction, and not as the outcome
of a weighted average of quantitative benefits multiplied by quantitative
probabilities.”
When such “animal spirits” are particularly dangerous at the collective level. One
animal’s decision to charge over a cliff is a tragedy for the animal, but it may also
lead the entire herd over the cliff.
Yale Economist Robert Shiller called this “herd behavior” and cited research
showing people often rely heavily on the behavior of groups in formulating
decisions about what they should do. A recent study in behavioral finance
confirmed herd behavior in investment decisions and showed that analysts were
especially likely to follow other analysts’ behavior when they had private
information that was less accurate or reliable.
Queries
1. Some research suggests heard behavior increases as the size of the group
increases. Why do you think this might be the case?
Solution
Yes herd behavior increases as the size of the group increases. As the group
of the size increases group will follow certain norms. If one of the persons
find any benefits from any resources then everyone in the group try to gain
benefit from same resource. If any member added to group, he/she need
acceptance by group. Thus the member is susceptible to conforming to the
group norms. There are considerable evidence that the group can place
strong pressure on individual member to change their attitude and behavior
to conform to the group standards. Every individual try to compare with
other group members and try to be equal with them. As a result, increase
herd behavior as group increases.
2. One researcher argues that “pack behavior” comes about because it has
benefits. What is the upside of such behavior?
Solution
In certain ways pack behavior have benefits. Pack behavior was seen most
commonly in an exclusive circle of people with a common purpose. The
pack will be leaded by a individual in a group who can restrict the other
individuals in the group. Leader will have more responsibilities wit in the
pack and about the pack. Leader will make every one comfort in the pack.
All the members will follow the pack leader and leader will use certain
methods to keep the followers in line.
Solution
Yes I agree with Shiller. We can also observe herd behavior go both ways
in share market. For example if there was any negative news regarding a
company then people immediately begin sell off shares of the stock. In
other way if any good news about a company was reported in the news then
people start buying the company shares which will drive up the stock price.
3. How might organizations combat the problems resulting from heard behavior?
Solution
Herd behavior in organizations was mostly seen in groups. If anyone in
group is lazy or inept, then seeing them others will also reestablish equality
by reducing their effort. As if all individuals in whole group reduce their
effort, productivity will reduce. This is because group results cannot be
attributed to any single person, the relationship between an individual’s
input and group output is clouded. There are several ways to prevent this
Set group goals, so the group has a common purpose to strive towards;
Increase intergroup competitions, which again focuses on the shared
outcome; 3). Engage in peer evaluation so each person evaluates each other
person’s contribution;
Select members who have high motivation and prefer to work in group, and
If possible, base group rewards in part on each member’s unique
contributions.
Team
Team is an organized way to do the task in a formatted manner in an
organization.
Work Group
Work Team
c. Generates positive synergy through coordinated effort. The individual
efforts result in a performance that is greater than the sum of the individual
inputs
Types of Teams
Problem-Solving Teams
Groups of 5 to 12 employees from the same department who meet for a few
hours each week to discuss ways of improving quality, efficiency, and the work
environment
Cross-Functional Teams
Employees from about the same hierarchical level, but from different work
areas, who come together to accomplish a task
Very common
Task forces
Committees
Virtual Teams
Teams that use computer technology to tie together physically dispersed
members in order to achieve a common goal.
Case Incident 1
Many companies proudly promote their team culture. At Toyota, the promotion
seems sincere.
Second, before hiring, Toyota tests candidates to ensure they are not only
competent and technically skilled but also oriented toward teamwork-able to trust
their team, be comfortable solving problems collaboratively, and motivated to
achieve collective outcomes.
Third, and not surprisingly, Toyotas structures its work around teams. Every
Toyota employee knows the Adage “All of us are smarter than any of us.” Teams
are used not only in the production process but also at every level and in every
function: In sales and marketing, in finance, in engineering, in design and at the
executive level.
Fourth, Toyota considers the team to be the power center of the organizations. The
leader serves the team, not the other way around. When asked whether he would
feature himself in advertisements the way other automakers had (most famously,
“Dr. A,” Daimler’s CEO Dieter Zetshce), Toyota USA’s CEO, Yuki Funo, said,
“No. We want to show everybody in the company. The heroes. Not one single
person.”
Queries
1. Do you think Toyota has succeed because of its team oriented culture, or do you
think it would have succeed without it?
Solution
Yes, I think Toyota has succeeded because of its tam-oriented culture. We can
say that on the basis of their statement Which is to ensure the success of our
company, each team member has the responsibility to work together and
communicate honestly, share ideas, and ensure team-member understanding.
From the above lines, we can say that team-oriented culture is mainly
responsible for their success.
Solution
Yes, of course. Not only I think but believe I would be comfortable working
in Toyota’s culture. Because they practice teamwork. Teamwork is one of
Toyotas core values. Along with trust, continuous improvement, long term
thinking, standardization, innovation and problem solving. It becomes very
easy if a team perform a work or task which is followed by the Toyota’s. So, I
prefer that it will be very comfortable for me to work in Toyota’s culture.
3. In response to the recession and the firms first ever quarterly loss, Toyotas
managers accepted a 10% pay cut in 2009 to avoid employee layoffs. Do you
think such a response is a good means of promoting camaraderie? What are the
risks in such a plan?
Solution
No, I do not think that such a response is a good means of promoting
camaraderie. For the reason of pay cut, there are some risks involved in
such a plan which are
Teams are used not only in the production process but also at every
level and in every function in sales and markets, in finance.
Historically, IBM was one of the most tradition-bound companies on the planet. It
was famous for its written and unwritten rules%u2014such as its no-layoff policy,
its focus on individual promotions and achievement, the expectation of lifetime
service at the company, and its requirement of suits and white shirts at work.
IBM has clients in 170 countries and now does two-thirds of its business outside
the United States. As a result it has overturned virtually all aspects of its old
culture. On relatively new focus is in the teamwork area. While IBM, like almost
all large organizations, uses work teams extensively, the way it does so is unique.
To instill in its managers an appreciation of local culture, and as a means of
opening up emerging markets, IBM send hundreds of its employees to month-long
volunteer project teams in regions of the world where most big companies don't do
business. Al Chakra, a software development manager located in Raleigh, North
Carolina, was sent to join Green Forest, a furniture manufacturing team in
Timisoara, Romania. With Chakra were IBM employees from five other countries.
Together, the tea helped Green Forest become more computer savvy to help its
business. In return for the IBM team's assistance, Green Forest was charged, well,
nothing.
As for Chakra, he was thrilled to be selected for the team. "I felt like I won the
lottery," he said. He advised Green Forest on how to become a paperless company
in 3 years a recommended computer systems to boost productivity and increase
exports to western Europe.
Queries
Solution
I think this is a wise investment because of several reasons-
a. It builds a leadership cadre that leans about various places and also
learns to exchange their diverse backgrounds and skills.
b. They help lay the ground work for opening up businesses in emerging
economies
2. Why do you think IBM’s culture changed from formal, stable, and
individualistic to informal, impermanent and team oriented?
Solution
IBM has clients in 170 countries and now does two-thirds of its business
outside the United States. As a result, it has overturned virtually all aspects
of its old culture to cope with multicultural working environment.
Solution
Yes I would like to work on one of IBM’s multicultural, multinational
project teams for the following reasons-
Solution
The Challenges can be overcome by following the several steps-
Step 1
Run meetings to expose the working team to other cultures. Introducing
working team who will be working together in a non-threatening
environment enables a good working relationship long term. Learning
about another culture's language, rules and norms for acceptable behavior
helps prepare the team to deal with situations as they arise. Changing
preconceptions can lead to more conducive working relationships.
Step 2
Conducting activities to demonstrate how dependent we are on language.
For example, dedicate a day to being silent. Have each employee develop a
contract stating what they hope to learn, how long they will remain silent
(what exceptions can be made) and how they plan to cope without speaking
all day. After experiencing a day with limited communication, participants
can typically relate to being in a foreign environment more easily.
Step 3
Providing workshops, tips and techniques for communicating effectively in
multi-cultural work environments. People act according to the values of
their own culture. Others from another culture might interpret behavior
differently. Practicing such strategies as active listening (paraphrasing what
is said to ensure understanding can be achieved) and using multiple forms
of communication, such as written, audio and visual, can enhance employee
Step 4
Coach work team to mediate conflicts related to cultural
misunderstandings. Provide opportunities for employees to respond to
situations from viewpoints different than their own. Divide a group of
people into pairs to conduct role-playing exercises that allow participants to
acknowledge culture difference exist. Encourage each pair to think about a
conflict they have experienced recently due to cultural differences. Have
each participant describe what they might find offensive or unusual. Let
each participant suggest how the problem would be handled in their own
culture. Together, have the participants develop a resolution to the problem.
Have each pair report to the larger group on their experiences.
Conclusion
After studying those cases we’ve came up these findings. These are stated below.
Group behavior emanates from the causes that contribute to the group’s
effectiveness. As groups function and interact with other groups, they develop
their own unique set of characteristics including structure, cohesiveness, roles,
norms and processes. As a result, groups may cooperate or compete with other
groups, and intergroup competition can lead to conflict.
Working as a team needs expertise. Each person in the team should supplement
and complement each other. Due to individual differences one or two members of
the team may be slower than the rest, but the spirit of camaraderie among them
will serve as the strength of the entire group. Team members are not competitors
rather they are allied forces with each other. The goal might seem impossible to
achieve however, the purpose of the team is to make the impossible, possible.
Reference
Books
1. Organizational Behavior, Stephen P. Robbins & Timothy A. Judge, 13e.
2. Organizational Behavior, Group role & teamwork, Harvard Business
Review.
Websites
1. www.wikipedia .org
2. home.pearsonhighered.com
3. www.goodreads.com