SYLLABUS FOR THEORY UNITS

UN Detailed Syllabus of the Unit Credit

Introduction: Theories of Communication, Types and
modes of Communication
Language of Communication : Personal, Barriers and
01- Strategies, Intra Personal, Inter Personal and Group
01 Communication
Speaking Skills: Monologue, Dialogue, Group
Discussion, Effective Communication/ Mis-
Communication
Understanding the Basis of Verbal Credit
Communication: Organizing Your Messages, Using 01
Vocal Elements Effectively, Understanding Nonverbal
01-
Language, Developing Credibility, Giving and Receiving
02
Feedback, Overcoming Barriers to Communication,
Communicating Ethically, Understanding Cross -Cultural
Issues
Working with Customers: Understanding Customer
01- Service Basics, Communicating Empathetically, Asking
03 Question to Understand Problems, Denying Request,
Coping with Angry Customers
Developing Professional Telephone Skills :
Exploring Professional Telephone Communication,
01- Placing Telephone Calls, Receiving Telephone Calls, Using
04 Voice Mail, Leaving Professional Messages, Taking Calls for
Other People, Screening, Holding, and Transferring Calls,
Developing Cell Phone Etiquette
Improving Informal Communication:
Communicating Informally, Listening Actively,
01-
Speaking Persuasively, Negotiating Effectively,
05
Managing Conflict, Participating in Meeting, Dealing
with Office Politics, Making Proper Introductions
 Understanding Reading and Writing: Close Reading,
Comprehension, Summary Paraphrasing, Analysis and
Interpretation, Translation(from Indian language to English
02-
and vice-versa) Literary/Knowledge
01
Texts
Writing Skills: Documenting, Report Writing, Making
notes, Letter Writing
Uncovering the Secrets of Clear writing : Clarifying Credit
02-
Written Communication, Writing Solid Sentences, 02
02
Developing Effective Paragraphs, Mastering Punctuation
Communicating with E-Mail and Memos:
Understanding E-Mail Message and Memos, Composing the
02- Main Elements of Message, Creating Professional E - Mail
03 Message, Constructing Professional Memos, Writing Request
Messages, Writing Response Messages, Writing Bad- News
Messages, Technology Tools
Developing Reports and Proposals: Understanding
02-
Reports and Proposals, Planning a Report or Proposals,
04
Writing Proposals
Writing for Employment: Writing Effective Cover
Letters, Planning Resumes, Writing Chronological
02-
Resumes, Writing Functional Resumes, Requesting
05
Letters of Reference, Sending Follow -Up Messages,
Accepting or Rejecting Job Offers

Identifying and Defining Problems: Understanding

03- Problem Solving, Analyzing Problems, Determining
01 Causes, Simplifying Complex Problems, Identifying and
Managing Risks, Avoiding Problem-Solving Traps
Credit
Solving the Problem: Gathering and Analyzing Data, 03
Developing Alternatives, Evaluating Options,
03-
Implementing the Solution, Monitoring and Managing
02
the Solution, Using Adaptive Techniques, Developing
Ethical Solution
 Thinking Critically: Understanding Critical Thinking,
03-
Assessing the Credibility of an Argument, Becoming a
03
Critical Thinker
Group Decision Making and Problem Solving :
Understanding Group Dynamics, Evolving From a Group to a
03-
Team, Using Divergent Thinking, Using Convergent
04
Thinking, Avoiding Common Group Traps, Working with
Large Group
03-
---
05

Working in Groups and Teams: Understanding the

Role of Team in Organizations, Defining the types of
04-
Groups and Teams, Recognizing Differences Between
01
Groups and Teams, Ensuring Team Success, Working
with Distributed Teams
Exploring Team Roles and Processes: Recognizing
the Need for Team Leadership, Selecting Team Member,
04- Credit
Choosing the Optional Team Size, Defining Common
02 04
Team Roles, Establishing Team Rules, Clarifying Team
Objectives, Making Collective Decisions
Building and Developing Teams: Understanding the
Benefits of Working in Teams, Fostering Relationships,
04-
Overcoming Resistance, Using Team -Building
03
Activities, Dealing with Difficult Team Member,
Benefits of
professional networking
Presenting yourself Professionally : Meeting
04- Business Casual Standards, Maintaining a Professional
04 Wardrobe, Practicing good Grooming and Hygiene,
Improving Your Speech
 Developing Your Interpersonal Skills : Networking
Professionally, Showing Basic Office Courtesies,
04- Recovering from difficult interpersonal situations,
05 Displaying Optimism and Enthusiasm, Developing
Diplomacy Skills, Interacting with others, Respecting
social protocols

LEARNING RESOURCE DETAILS

LR Title Edition ISBN
Code Author Year Publisher
Course Website Link for (1) Text-EBook (2) Mobile and Online
Lectures (3) Video Lectures (4) MOOCs (5) OERs (6)
Discussion Forum for online interaction (7) Live Virtual Class
Lectures and (8) Continuous Assessment Test
AEC111- https://goo.gl/e6F69u -
2016
WL (Copy and Paste URL in Browser) YCMOU
Books
AEC111- English Communication
2016
C01 Michelle Jacobson YCMOU
978-81-315-
AEC111- Soft Skills for Everyone
2010 1467-2
R01 Jeff Butterfield
CENGAGE