Cambridge International AS and A Level Business

11 Motivation
Multiple-choice questions
1 Which theorist is associated with the Hawthorne effect?

a Taylor

b Mayo

c Maslow

d McClelland

2 Which theorist is associated with scientific management?

a Taylor

b Mayo

c Maslow

d McClelland

3 All of the following are content theories of motivation except:

a Herzberg’s ‘two-factor theory’

b Maslow’s hierarchy of human needs

c Vroom’s expectancy theory

d McClelland’s motivational needs theory

4 Which school of thought emphasises the role of monetary incentives to motivate workers?

a human relations school

b scientific management

c motivational needs theory

d process theory

5 In which order, from highest to lowest, is the hierarchy of needs?

(i) self-actualisation

(ii) love and belonging needs

(iii) esteem

(iv) physiological

(v) safety

a (ii) (i) (iii) (iv) (v)

b (i) (iii) (iv) (ii) (v)

c (i) (iii) (ii) (v) (iv)

d (iii) (i) (ii) (v) (iv)

© Cambridge University Press 2014  Cambridge International AS and A Level Business Multiple-choice questions – Chapter 11 1
Cambridge International AS and A Level Business

 6 Self-actualisation is defined as:

a a sense of being part of a group

b a sense of self-fulfilment

c a sense of meeting needs for survival

d the achievement of a company’s goals

 7 Under Herzberg’s two-factor theory which one of the following is a motivator?

a pay

b working conditions

c recognition

d relationships with others

 8 Job enrichment is best defined as:

a switching workers from one task to another

b increasing the scope of a job by broadening the tasks

undertaken

c organising work so that employees are able to use their

full abilities

d restructuring a job

 9 Job enlargement is best defined as:

a switching workers from one task to another

b increasing the scope of a job by broadening the tasks undertaken

c organising work so that employees are able to use their full abilities

d restructuring a job

10 Which one of the following is not a benefit of using hourly wage rates to pay employees?

a good-quality work, as employees do not need to rush jobs

b wage rates can be adjusted easily to reflect different skill

levels required to do a job

c encourages greater effort and faster working

d fairer than piece rates in situations when employees have no

control over the speed at which they work

11 Which one of the following is not part of the work of a human resources department?

a helping employees establish an effective work–life balance

b worker morale

c policies for equality and diversity

d policies for working capital

© Cambridge University Press 2014  Cambridge International AS and A Level Business Multiple-choice questions – Chapter 11 2