Cambridge International AS and A Level Business

13  Further human resource

management
Multiple-choice questions
Questions 1 and 2 are based on the following data:

Company Average output Average number Average yearly Labour

per week (units) of workers wage US$ productivity
employed 2014
A 40,000 50 20,000

1 What is the labour productivity for company A?

a 20,000

b 800

c 2.5

d 400

2 What is the labour cost per unit?

a $25

b $0.50

c $0.48

d $2

3 Which one of the following statements is correct?

a ‘Soft’ HR management is focused on increasing productivity not employee welfare.

b Zero hours contracts are mainly offered to important managers and key workers.

c Management by Objectives ensures that the aims of a business are always achieved.

d ‘Hard’ HR management considers workers as resources to be managed with the

aim of reducing costs.

4 One of the claimed benefits of effective cooperation between management and workforce is:

a It can lead to more effective management decisions as workers have submitted

useful ideas.

b It leads to quicker decisions as managers will take decisions without consulting

with workers.

c It always leads to increased trade union membership as workers consider this is

the best way to cooperate.

d It often leads to more strikes resulting in higher wages for workers.

© Cambridge University Press 2014  Cambridge International AS and A Level Business Multiple-choice questions – Chapter 13 1
Cambridge International AS and A Level Business

5 One of the possible disadvantages to a business of using flexible employment contracts is:

a there will often be too many workers employed during periods of low demand

b there will often be too few workers when demand is rising

c workers can be demotivated by a lack of employment security

d labour turnover might increase because all workers prefer full-time permanent contracts

6 Which one of the following statements about trade unions is incorrect?

a They negotiate with employers on behalf of their members.

b They help negotiate reasonable hours of work.

c They put pressure on governments to introduce legislation.

d They are opposed to businesses making profit.

7 Which one of the following statements about trade unions is correct?

a They always take strike action to achieve their aims.

b Their main purpose is to help management achieve its aims.

c They use collective bargaining to pursue their goals.

d They exist solely to increase the wages of their members.

8 Collective bargaining is best described as:

a when a trade union or professional organisation bargains on behalf of a group of

employees

b when a group of workers want similar improvements in conditions

c when individuals consult with their supervisor on pay increases

d a situation where workers are highly disorganised in the bargaining process

9 Which one of the following statements about Management by Objectives is correct?

a It leads to the workforce setting the long term aims of the business.

b Tactical objectives are converted into long term company aims.

c Long-term company aims never have to be changed as MBO ensures that they are met.

d Company aims and objectives form the basis of departmental and individual targets.

© Cambridge University Press 2014  Cambridge International AS and A Level Business Multiple-choice questions – Chapter 13 2