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  • Etiqa Jaili

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    volkov kee
    41 views2 pages
    1) The customer tried to make an online payment for their car insurance but the transaction was unsuccessful and they are unable to confirm if payment went through. 2) The customer provided their details to the support agent to check the payment status but the support agent needs proof of payment like a screenshot or bank transaction details. 3) The support agent suggested calling the renewal number but the customer said nobody picks up the phone, so the agent offered to have the renewal team call the customer back instead.

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    etiqa

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    ETIQA JAILI

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    1) The customer tried to make an online payment for their car insurance but the transaction was unsuccessful and they are unable to confirm if payment went through. 2) The customer provided their details to the support agent to check the payment status but the support agent needs proof of payment like a screenshot or bank transaction details. 3) The support agent suggested calling the renewal number but the customer said nobody picks up the phone, so the agent offered to have the renewal team call the customer back instead.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    41 views2 pages

    Etiqa Jaili

    Uploaded by

    volkov kee
    1) The customer tried to make an online payment for their car insurance but the transaction was unsuccessful and they are unable to confirm if payment went through. 2) The customer provided their details to the support agent to check the payment status but the support agent needs proof of payment like a screenshot or bank transaction details. 3) The support agent suggested calling the renewal number but the customer said nobody picks up the phone, so the agent offered to have the renewal team call the customer back instead.

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    © All Rights Reserved
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    of 2

    Jaili

    Customer support
    KEE TEIK WENGCheck insurance status
    Chat started
    Etiqa Online SupportHi , welcome to Etiqa Live Chat ! How may i assist you ? /
    Selamat Datang ke Etiqa Live Chat ! Bagaimana kami boleh membantu anda ?
    Jaili joined the chat
    Jailihi
    how can i assist you?
    KEE TEIK WENGHi Jaili
    Can I check the status of my car insurance
    WSF2852?
    Inokom Matrix
    Just now I made online payment for the insurance through Etiqa website, payment
    made, but transaction unsuccessful
    Can you help me to check payment status?
    Jailican i get the details
    "Details required
    Name:
    I/C No:
    Vehicle No:
    Car or Motorcycle:
    Purchase Date:
    Email Address :
    New Adderess (for change address only) :"
    KEE TEIK WENGKEE TEIK WENG
    870923105433
    WSF2852
    CAR
    volkovkee@gmail.com
    thank you Jaili
    Jailiok.. let me check first
    KEE TEIK WENGThanks
    Jailithank you for waiting
    payment failed
    can you send the receipt payment?
    KEE TEIK WENGI am unable to save as the page refresh back to payment page
    can help to confirm if payment not receievd?
    Jailican you screen shot the payment transaction?
    KEE TEIK WENGthe payment transaction paged refreshed to the payment page
    automatically
    unable to save the printscreen on time
    Jailiyou can check at bank transaction
    because we need the proof
    KEE TEIK WENGhttps://www.motortakaful.com/motorcar/en/error
    btw Jaili, is the page down?
    unable to check for quotation currently
    Jailiyou can try again sir
    KEE TEIK WENGI have tried many times
    still the same
    can you try at your end?
    Jailior you can call etiqa renewal at 1300 139 139
    KEE TEIK WENGnobody picks up at all
    i dont have choice at all
    been calling that same number since Thursday and Friday
    but nobody picks up at all
    Jailiok i ask renewal team to call you back for renewal
    anything else i can assist you?
    KEE TEIK WENGyes that will be the best
    thanks Jaili
    my number is 017 6268 679
    you have been helpful, thanks in advance
    Jailiok wc
    Type your message here

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