Factors Affecting

Organizational Learning
Lesson 03
Economic Cycles
Globalization
• A catalyst for environmental change
• New markets, opportunities, threats, challenges
• New products, technologies
• Defusing boundaries, More competition, shifts in organizational
culture
Value on Intangible Assets
• Human capital
• Customer capital
• Social capital
• Intellectual capital
• Accumulation vs evolution of assets
Demographic Shifts
• Workforce Diversity, ethnicity, language, cultural differences,
stereotyping
• General differences due to age
• Aging workforce
• Nurturing culture determines innovation and creativity
Talent Management
• Acquisition
• Training
• Development
• Retention of employees
Customer Service
• Total Quality Management

• Customer Satisfaction

• Changing customer preferences and demands

New Technology
• Changes the way things are done

• Happens very quickly in the modern business world.

• Changing work systems: teams to cross trainings to virtual teams