EMPLOYEE SERVICES:

ASSIGNEE OUTREACH
SUPPORT IN ACTION
Supporting physical and mental wellbeing on assignment:

A construction company sent four engineers overseas in

Southeast Asia to manage a new project site. In the middle of
the project, COVID-19 brought about local travel restrictions
and new health concerns. As an essential service, the site
was allowed to stay open. The HR manager from their Perth
headquarters contacted each engineer to discuss the option of
returning home or remaining overseas. Two decided to come
home, while two remained.

Solution:

Throughout the coming months, the HR manager worked

closely with the Sydney Assistance Centre to support the two
assignees overseas. This outreach program meant that each
engineer was proactively contacted to assess their wellbeing
and provide support as needed.

This resource gave peace-of-mind to both the engineers and

the HR manager. It provided answers for any medical or security
questions that the assignees had while also providing mental
wellbeing support when one of them felt overwhelmed. It also
provided regular reporting to the HR manager as an additional
resource while managing the rest of the workforce.

International SOS is the world’s first

company to achieve ISO/TS13131
certification for TeleHealth.

WORLDWIDE REACH. HUMAN TOUCH.