Assignment ISYS 6256 Information Systems Project Management

Assignment 1

Week 02 (session 03 – 04)

1. What is a project?
A. Car factories produce cars everyday
B. Car factory producing a racing car prototype

From the example above (A and B), which it categorizes as a project? Explain the answer

Project Definition:

 Project is a temporary endeavor undertaken to create a unique product, service, or

result. A project in an organization can be said to be an investment in order to
produce better output. A successful project is a project that meets the scope, cost,
and time criteria

Categorizes as Project:

 From A and B, I would say B is categorizes as a project. Due to the definition of a

project based on the PMBOK Guide, project is an activity carried out which is
temporary and produces a unique product. It can be seen from example B, it states
that the car factory makes a prototype racing car. Makes prototype racing car is not
done all the time (everyday) and is not mass-produced or produce in large quantities
but can be counted slightly. While the example A state, that car factory produces
cars everyday this is known as production activity and car production is indeed
carried out by the car factory almost everyday, this production activity been running
from the beginning and is not produced in small quantities (rarely produce only 2/3
cars).
 Therefore, it can be concluded that what can be categorized as a project from the
two examples above is B according to the definition in the PMBOK Guide.

2. What is MOV? Why should the project have MOV?

 MOV stands for Measurable Organizational Value. MOV must support the
organization’s vision, mission, and strategy. MOV must be measurable:
measurement provides a definition of success for stakeholders in the project,
provide value: the time and resources devoted to a project should be able to bring
 value to the organization, be agreed upon: A clear and agreed MOV sets
expectations for project stakeholders, be verifiable: MOV acts as a measure of
success, so it must be verified at the end of the project. The organization should
evaluate the MOV to find out whether it is receiving the value envisioned for the
time, money and resources invested in the project.
 Developing MOV: identify the desired value of IT Project (project value)
o Better
o Faster
o Cheaper
o Do more
 The project should have MOV due to by implementing Measurable Organizational
Value it will define the goal of the project and is used to define the value that your
project will bring to your client. The other reason project should have MOV is, a
project can be measured, and can be verifiable. The success of a project is measured
by its ability to achieve the MOV and also meeting all project objectives. By
implementing MOV a project can be faster, cheaper because the funds have been
determined, can be completed in accordance with the predetermined time, and the
project can be carried out in accordance with the scope that has been determined at
the beginning.
 The project objectives
Support the MOV and include:
o Scope (the project work to be completed)
o Schedule (time)
o Budget (money)
o Quality (conformance or fitness for use)

3. Read the case study

Cashierless stores

Pretty soon, you might find Amazon Go-like concepts just about everywhere. Mastercard on
Friday said it's joining the effort to create more of these kinds of cashier-less stores,
unveiling a platform it calls Shop Anywhere. It teamed up with retail tech company Accel
Robotics to create a handful of new test concepts that let customers check into a store, grab
what they want, and walk out.
For instance, the team created a new self-service Dunkin' store that allows people to check-
in at a kiosk, get doughnuts and coffee, and leave without stopping at a cashier. The store
will be staffed with workers to restock items and provide customer service, but there won't
be a register.

Similar small-scale pilots were created with Delaware North, which runs stadiums, and Circle
K, a gas station operator. Mastercard said one to three pilot locations is coming to Dunkin' in
Southern California, Circle K in Arizona and Delaware North across the US, and they'll be
rolled out to more places if they are successful.

The payment network pitched these concepts as more flexible than Amazon Go, with Shop
Anywhere capable of going into all kinds of locations and being retrofitted into existing
stores -- something Amazon Go hasn't yet done. Both Shop Anywhere and Amazon Go are
powered by a series of cameras that are kitted with computer vision and AI.

"Even prior to COVID, the evolution of frictionless experiences is something we were seeing
retailers investing in and testing already," said Stephane Wyper, senior vice president of
retail innovation for Mastercard. "Based on the demand we're seeing, we expect this to
grow and expand. It's not just about the US; we see it as a global trend."

These locations, while starting small, are part of a growing trend by retailers to reinvent
shopping by doing away with cash registers and the lines that come with them. That work
could help reinvigorate physical retail, which has been hurt badly by both the coronavirus
and customers moving online. With the pandemic, this work toward touch-free payments
has taken on greater urgency to make shopping safer for consumers.

Many consumers love the idea of skipping lines, but these concepts aren't always positive.
There's already concern that they could do away with cashiers and the jobs that come with
them. Amazon says that's not the case for its Go store -- it simply transfers employees who
would be cashiers to stock shelves or offer customer service. There's also been a backlash
against cashless stores because they are seen as discriminatory to lower-income and
younger shoppers who don't have credit cards or bank accounts. Amazon Go has since
added cash counters to its locations.

Amazon Go popularized the idea of cashier-less stores when it was introduced in late 2016.
The e-commerce company now runs two dozen of these convenience stores across the US,
along with one Amazon Go Grocery store. Walmart in 2018 launched a Sam's Club location in
Dallas that lets customers buy merchandise using a phone app. Other companies, including
Zippin and Standard Cognition, are working on similar checkout-free tech.

Mastercard is adding its own spin on these concepts. Along with the Dunkin' self-service
location, it created souped-up vending machines that have cold beverages and fresh food
inside at Circle K. You scan your card, open the door and pick up whatever you want. Circle K
is also working with Standard Cognition on a cashier-less convenience store in Phoenix, and
the companies announced this month.

Delaware North is testing out a stadium storefront that can manage big spikes in customers
coming in by getting rid of checkouts too.

Added to that, Mastercard is working with White Castle on a cash-free drive-thru idea. You'd
need to register with the restaurant first and keep your credit card on file. After that, when
you drive up, White Castle will offer you a personalized menu based on your past orders, and
you'll be charged automatically for your food. It already piloted these personalized menus
with Sonic last year.

Source:https://www.cnet.com/news/cashierless-stores-are-popping-up-at-gas-stations-
stadiums-and-even-dunkin/

You assign as a project manager to build a system for cashier-less store After study about
cashier-less store technology available as described in the above case study. You can
develop a cashier-less project for the client. The project has a goal to provide solutions of
cashier-less technology for small stores.

a. Describe what kind of cashier-less solution that you want to build. (describe your
project). You can make assumptions about the project.
 Cashier-less is one of a new innovations that really interesting and relevant
to technology, especially in this era. By implementing cashier-less all
business activity processes can be more effective and efficient, because
there is no need to waste time waiting in queues for payments. In addition,
implementing a cashier-less system can reduce fraud, because customers do
not need to pay back with cash so that all transactions are immediately
recorded in the system.
 Cashier-less solution that I want to build and in my opinion is very relevant
and very much needed at this time, namely the gas station. Why gas
stations, because gas stations are almost a basic necessity or even a primary
 needs for everyone, because most people already own motorized vehicles.
With so many people who need gasoline, it also increases demand, so that
when buying gasoline there definitely will be a lot of queues, especially
during the payment process.
 By implementing a cashier-less system, customers no longer need to queue
to make payments. The customer activity process for buying gasoline on a
cashier-less basis is as follows:
o Customers need to install the application first and enter their credit
card or debit card data.
o After that the customer can choose what type of gasoline to buy and
choose how much gasoline to buy in units of money (ex: customer
wants to buy Rp.300,000 gasoline)
o After successful, the system will show which petrol station to go to,
after which the customer can refuel and leave.
 That way customers no longer need to make any kind of payment,
customers don't have to waste time queuing for payments. Customers also
don't need to be afraid of missing their wallet, because all payments can be
made via handphone. In addition, the process can run more effectively and
efficiently. Especially in times of pandemic like this, cashier-less gas stations
are very relevant, because they can reduce physical contact with others.
What customers do at the gas station is only to refuel, so that it can greatly
reduce queues.

b. Define the MOV of your project

1. Identify the desire area of impact
o Operation
 More efficient in processes activities of refuel in gas station by
implementing cashier-less technology
 More effective in processes activities of refuel in gas station by
implementing cashier-less technology
2. Organization value
o Faster in in the customer service process, because all the manual things
or processes have been minimized. It also increased the growth of
company performance, because all processes are already effective and
 efficient. Initially, implementing a system like this is quite expensive, but
in the long term, it can be invested and the longer it can reduce
operational costs that are done manually.
3. The performance target is to increase awareness by increase the effectivity and
the efficiency of the project
4. Time frame for achieving this results in 2 years
5. MOV verified and the project are worth doing to increase its effectivity and
efficiency.
6. The project will be successful if sales growth of the fuel increases 15% by the
end of next year. Time period in 2 years by increase awareness for cashier-less
by having at least 1.000 new customers that download, sign up and used the
application of cashier-less gas station fuel.