Brett Stavinga

86-130 Colebrook Rd
Tobiano, British Columbia
(613)-876-9122
Stavinga91@gmail.com

Summary of Qualifications
 Demonstrated written and oral communication skills
 Comfortable and proven public speaker and professional representative
 Experience with problem solving and crisis management techniques
 Highly proficient in the use of various multimedia software including Adobe Suites, Microsoft Word +
Excel, Final Cut, etc.

Education
Thompson Rivers University
 TRU TESL Undergraduate Certificate
University of Guelph-Humber
 Honors Bachelor of Applied Arts
Humber Institute of Technology and Advanced Learning
 Diploma in Media Communications
St. Lawrence College
 Integrated Marketing Communications Dual Credit
Holy Cross Catholic Secondary School
 Ontario Scholar and Specialist High Skills Major Recipient in Communication Technology

Experience
Shane English School Taiwan – English Teacher
August 2019 – August 2020
 Over 100 hours of classroom teaching time
 Planning and preparation of lessons for a variety of age groups and skill levels
 Delivery and implementation of grammar, oral and spelling based lessons and activities
 Evaluation of student's performances, both formative and informative
 Individual assistance of struggling students
 Made use of various disciplinary methods to maintain class control
 Creation and implementation of various group and pair learning exercises

Save On Foods – Cashier, Service Clerk, Produce, Grocery and Meat Department
May 2018 – June 2019
 Assisting customers with any and all concerns regarding store products and services
 Instruction and education of new employees
 Providing timely and efficient service for all customers
 Receiving and resolution of customer concerns and complaints

Vibrant Marketing – Brand Ambassador

October 2017 – September 2018
 Distribute beer samples at various liquor retail outlets
 Recording of samples distributed, total costs, customer interactions and product sold during
tasting.
 Engage and educate customers on various beer brands and flavors
 Answering customer questions and concerns
CH Robinson – Operations Representative
September 2017 – March 2018
 Answering of phones to assist freight delivery customers and carriers with logistics issues and
concerns.
 Made use of Microsoft Word and Excel to track payments and invoices.
 Engaged with fellow employees to work through issues and ensure a positive and productive
work environment.

Fairmont Chateau Whistler - Junior Server, Mallard Lounge

September 2016 – June 2017
 Meal & drink service to lounge/restaurant guests
 Responsible for 500 dinner and lunch covers per day during peak season
 Provided timely and quality customer service ensuring every guest was properly cared for
 Educating customers on various food and drink items as well as preparation techniques
 Engaging and conversing with customers to ensure a positive and pleasant dining experience
 Training and supervision of new employees

Startek Kingston - Customer Service Representative

May 2016 – September 2016
 Assisted customers over the phone with all concerns regarding their company's mobile devices
and internet services
 Engaged with customers in a friendly and helpful manner to drive forward sales of new products
 Educated customers and clients on benefits of products and services offered
 Conversing with unsatisfied and unhappy customers to provide information and resolve issues to
the best of my abilities
 Collaborated with fellow employees and management to work through issues and encourage a
positive working environment

Fresh and Wild Food Market - Barista and Cashier

September 2015 – April 2016
 Assist customers with purchases and address customer concerns or questions, either in person or
over the phone
 Educate customers on store products and services offered
 Training and supervision of new employees

Score Promotions - Digital Marketing Intern

January 2015 – April 2015
 Managed company's social media accounts including Facebook, LinkedIn, Pinterest and Twitter
 Responsible for writing and assembling blog posts regarding the promotion of new products and
other related branding
 Compiled media contact sheets for the use of email blasts using Excel
 Conducted pricing updates through the use of WordPress
 Enabled multiple Twitter engagement strategies that resulted in a 90% growth in followers
Certifications
 BC Class 5 Driver’s License
 WHMIS Trained
 Environmental, Health, Safety Training
 GREG Award/St. Lawrence College Integrated Marketing Communications Certificate
 TESL Certified
 Online Portfolio: https://stavingab.weebly.com/

References
 Joe Dobson – Senior Lecturer, T: 250.371.5642, E: jdobson@tru.ca
 Alex Church – TESL Program Coordinator, T: 250.371.5683, E: achurch@tru.ca
 Zeljko Ratkaj – Manager, Save on Foods, T: 250.981.2133, E: ratkaj2@gmail.com
 Sherman – School Manager, Shane English School Taiwan, T: 093.635.7798, E: tn2@gmail.com