Kunal R. Gadgil Flat No.

– 18, Girighar Nagar,

Warje - Malwadi, Pune

Pune – 411058.

(M)- 8530881888
Kunal.gadgil@gmail.com
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WIPRO BPO:- (23rd Dec. 2019 to Till Date)

Assistant Manager (IC Roll)

 Reviewing and validating Daily and Weekly reports for 5 Accounts (Processes).
 Collating and Publishing Daily report of all accounts on daily basis.
 Co-Ordination with MIS and Respective Queue leads for Clarification.
 Co-Ordination with respective Queue Leads to know the reason of backlog and what efforts has
been taken to reduce the backlog.
 Provide ideas to reduce the backlog.
 Quarterly Audit for Accounts payable for 5 accounts.
 Maintaining (Daily) and Publishing (Weekly) Dup. Tool report for 3 accounts.
 Vendor Master data Audit for 3 accounts.
.

CDK GLOBAL (19th Nov 2018 – Sept 2019)

Sr. Analyst A/R

JOB PROFILE: Collections and Dispute Management.

 Analyzing deductions, working with OTC managers and customers to ensure deductions are
correctly reported and accounted after ensuring compliance with company’s policies (Dispute
Management).
 Reviewing contracts of the customer to ensure accurate dispute.
 Calling and providing solutions to customer queries on disputes raised by customer.
 Processing of Manual credit note and Normal credit notes
 Contacting sales team and other respective team in case of duplicate billing/ invoicing.

EATON Technologies:- (Jan -2014 – 16Th Nov 2018)

Designation: A/R .Analyst Collections and Dispute Management.

 Managing Team of 12 Associate Analyst along with below responsibility.

 Done Transition from Chennai of Claim/ Dispute Management, created DPMs.
 Training to New joiners
 Working as Subject Matter Expert to support and managing team of 12 team members.
 Weekly call with U.S. Stake holders to resolve team queries and to take updates.
 Identification, Validation and resolution of Deductions/Disputes/ Chargeback.
 ERP : SAP

 Took download from stakeholder. Created DPM, checklist.

 Credit control and B 2 B collections with respect to Accounts Receivables via calls and e-mails
and reconciliation of accounts for North America.

Sensitivity: Internal & Restricted

  ERP :- Oracle 11i

 Identification, Validation and resolution of Deductions/Disputes/ Chargeback by coordinating

with customer service and Sales.

 Preparing and Working on Daily, weekly and monthly Aging report.

 Credit Risk Assessment.

 Dialing strategy for the entire month according to different time zones.

 Training New Joiners End To End Process.

 Query Resolution for Charge backs Keeping the accounts clean by researching and
removing charge backs generating on any accounts

 Done Transition of first Deduction portfolio in India and transition of entering Credits for
North America.

Maersk Line:- (20th May, 2013 To 13Th Dec, 2013.)

Designation: Financial Analyst (Collections and Dispute Management.)

 Working on Daily reporting for India and Srilanka.

 Identification, validation and resolution of Deductions.

 Follow up with customers for 180 days plus past due invoices via Call and Emails.

WNS GLOBAL SERVICES:-(March -2010 – March-2013.)

Designation: Analyst (Collections and Dispute Management)

Responsibilities:

 Credit control and B 2 B collections with respect to Accounts Receivables via calls and e-mails
and reconciliation of accounts for North America.

 Identification, Validation and resolution of Deductions/Disputes by coordinating with customer

service and Sales.

 Managing team of 12 Collectors.

 Daily, weekly and monthly reporting and scheduling weekly Team meeting.

 Creation of Month end reports. Scheduling and Leading weekly and monthly Client calls.

 Dialing strategy for the entire month according to different time zones.

 Enhancing Operational Effectiveness - Improving Productivity & Process performance and

accuracy.

Sensitivity: Internal & Restricted

  Created DPM documents and got it signed off from the clients.

 Identification, Coding and Resolution of Major charge backs.

 Handling Supervisor calls.

 Training New Joines End To End Process.

 Query Resolution for Charge backs.

 Developing rapport with the client and customers both which helps in researching on charge backs.

EDUCATIONAL QUALIFICATIONS

B.Com completed in 2003 with 43.42%

H.S.C. completed in 1999 with 54.42%
S.S.C. completed in 1994 with 52.42%

Sensitivity: Internal & Restricted