Receiving the mail

Genarally malls are received once or twide day delivery by the postman. When the volume of
correspondence is large, a post box or post bang is hired in the post office and an office pean is required to
collect the mail from the post office. Sometimes letters are received through the messengers of other offices.

Sorting the mail

Sorting of letters means grouping of letters on definite order. The letters are grouped either on the basis of
their nature of destination or contents. Sorting of letters may be done before opening of letters of after
opening of letters. When it is undertaken before opening. Private and confidental letters are separated from
thr ordinary letters.

Opening the mail

In small organization letters are opened by the officer or head clerk. When the volume of letters are large,
these are opened by mail-opener. In a large organization mails are handled by a mailing depertment and a
clerk is engaged in opening of letters. Till the date of receipt of letter is recorded, the envelopes detached
from the letters should be kept. When the letters are marked private, these are opened by the concerned
person.

Scrutiny of contents

After the latters are opened, the contents are removed from the envelopes and are scrutinised. The purpose
of scrutiny is to ascertain the depertment to which the letter relate. Any enclosures of the content should be
properly verified and noted.

Stamping the mail

After proper scrutiny, the date stamping of letter is done. Sometimes the date and time of receipt is stamped
on the letter. Fot letter, fot stamping of letters, a stamp is prepared which contains the serial number the date
of receipt and time of receipt if necessary. A referance stamp is attached if the letters relate to number of
depertments.

Recording the mail

After the stamping work, letters received are recorded in inward mail register of letters received book.
Before recording of letters in the register, the contents are scruitinized properly so as to ensure the
depertment to which it belongs. The inward mail register contains serial number,date of receipt,senders
name ads address, nature of contents,subject of the letter in brief,remarks and initials of the officer with date.

Distribution of the mail

This is the last step in the inward mailing routine. In this stafe letters are handed over to the concerned
depertment. The letters are distributed through messengers of sometimes with the help of mechanical
devices like conveyor-belt or pneumatic tube.

Follow up Action

Follow up action is very important because it is concerned with keeping track of mail. This stage makes on
enquiry whether the letters is replied or not.