GET TO KNOW

IFS

#forthechallengers
 WHAT MAKES
US DIFFERENT

People often ask why our customers prefer I hope you find it an interesting read and that I will have
to do business with us. One reason is our the opportunity to meet with you face to face in the future.
leading enterprise software designed and
developed in collaboration with our
customers to make them more agile.
Another is our highly skilled people, whose industry
and process expertise help make our customers more
efficient and improve their bottom line.

This brochure provides you with a look at what IFS is all

about and why industry analysts repeatedly name us
leaders in our field. Darren Roos, CEO

2 3
IFS AT A Employees Countries Customers

GLANCE +4,000 +65 +10,000

IFS DEVELOPS AND DELIVERS ENTERPRISE SOFTWARE FOR CUSTOMERS AROUND

THE WORLD WHO MANUFACTURE AND DISTRIBUTE GOODS, MAINTAIN ASSETS,
AND MANAGE SERVICE-FOCUSED OPERATIONS. THE INDUSTRY EXPERTISE OF
OUR PEOPLE AND SOLUTIONS, TOGETHER WITH COMMITMENT TO OUR CUST-
OMERS, HAS MADE US A RECOGNIZED LEADER AND THE MOST RECOMMENDED
SUPPLIER IN OUR SECTOR. OUR TEAM OF 4,000 EMPLOYEES SUPPORTS MORE Customer satisfaction Revenue 2019 Revenue growth Cloud revenue
THAN 10,000 CUSTOMERS WORLDWIDE FROM A NETWORK OF LOCAL OFFICES
AND THROUGH OUR GROWING ECOSYSTEM OF PARTNERS. 87% 6,317 +20% 56%
vs 2018 vs 2018
For more information, visit ifs.com
MSEK
($668M)

4 5
OUR
VALUES
IFS WAS STARTED IN THE
EARLY 1980S BY A GROUP
OF STUDENTS WHO LIKED
WORKING WITH EACH OTHER.
SINCE THEN WE HAVE GROWN
A LOT, BUT WE LIKE TO THINK
THAT THE SPIRIT OF THOSE
DAYS STILL EXISTS AS PART
OF OUR DNA IN THE FORM OF
VALUES THAT GUIDE THE WAY
WE DO BUSINESS.
AGILE
We go the extra mile for our customers, partners
and each other
We focus on great results rather than on process
We create new ideas that prove useful
We embrace change and challenges
We stay nimble by keeping things simple
We are Challengers!
COLLABORATIVE
We make time to help colleagues & partners
We share information openly & proactively
We understand our customers
We foster long term relationships
We partner to create a sustainable & better world
TRUSTWORTHY
We honor our promises
We act with integrity
We take responsibility & ownership
We do the right thing – always!
6 7
 OUR FIVE CORE INDUSTRIES

WE FOCUS
TO BECOME THE BEST
01 02 03
AEROSPACE & DEFENCE ENERGY, UTILITIES MANUFACTURING
& RESOURCES

LET’S FACE IT—YOU CANNOT BE THE BEST AT EVERYTHING. IT ALL COMES DOWN
TO HUMAN NATURE AND THE COMPLEXITY OF THE WORLD. TO BECOME THE BEST
AT SOMETHING YOU HAVE TO WORK HARD AND SPEND A LOT OF TIME GATHERING
INFORMATION AND TRYING THINGS OUT.
At IFS we focus on selected industries to become true better at supporting companies working within the core

experts in how they operate. Using our industry expertise
and understanding of the underpinning processes, we
direct our resources and development so that everything
we do makes our employees even more knowledgeable of
how these industries work and our products become even
04 05
processes. That way, we can promise our customers
software that is built to fit with the way they work, and to
meet IFS people who know the business inside and out.

SERVICE ENGINEERING,
CONSTRUCTION AND
INFRASTRUCTURE

8 9
THE IFS
PARTNER
ECOSYSTEM
We partner with some of the world’s largest comp-
anies to give our customers more choice and access
to new technologies. The IFS Partner Network
contains hundreds of local and global partners
on Authorized, Silver, Gold and Platinum levels.
Partners help us deliver an even better solution
and can complement our implementation and
consulting services offering, or integrate approved
technologies and software.
Our customers benefit from this through greater
choice in selecting who to work with, access to
specialist skills, and technology that complements
the IFS offering. It also gives our operations an
even larger geographical reach to support today’s
global businesses.
At IFS, we know the importance of being recognized
as an expert—so to help our customers and partners
enhance their knowledge and to show their level of
expertise, we have IFS Academy. IFS Academy gives
our partners the opportunity to certify consultants
and their organization using tailored training courses
with exams. For IFS, this is a way of making sure that
all customers receive the same high-quality service
no matter which IFS partner they choose to work with.
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CORPORATE
SOCIAL
RESPONSIBILITY
A global company has to be aware of the impact
of the decisions it makes and be sure that the
communities it affects benefit from the way it
does business. At IFS, we are taking a proactive
approach to corporate social responsibility.
When you have offices all around the world, the sheer
size of your company can mean heavy use of resources
such as electricity and paper. It also means long dist-
ances between colleagues and offices. To reduce
traveling and waste of resources, smart technologies
like online meeting tools and powersaving utilities
have been implemented throughout the company.
Education is something that can make a real difference.
IFS is proud to be collaborating with schools and
universities to provide them with IT equipment, staff
time and expertise as well as scholarships and work
experience. This not only enhances students’ learning
experiences, but also empowers them to make a
material difference when graduating. In 2016, we
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launched the IFS Education Program in collaboration with
over 90 universities worldwide. It aims to help students and
young people get enthusiastic about technology, learn new
skills, and give them an idea of what it is like to work in IT.
Our employees comprise the community closest to our
business. In fact, employees are the company. We have
created a diverse workforce, where equality is promoted and
people like coming to work. Our philosophy is that happy
employees will run a healthy and successful business.
Given that we were named as a Legendary Great Place
to Work instead of “a top 100 GPTW in Europe in 2015”,
we figure that we are on the right track.
The centerpiece of our CSR initiatives is the IFS Foundation,
which is a charitable trust set up to help break the poverty
cycle in Sri Lanka. IFS is investing in a series of projects in
partnership with local communities in remote and rural areas
to renovate schools and hospitals, improve access to fresh
water, and create employment opportunities.
INDUSTRY ANALYSTS CUSTOMERS
RECOGNIZE US AS CALL US PARTNERS
A LEADER

We believe it’s one thing to say you’re the best, and 1

it’s entirely another for industry experts to say you’re
the best. We’re proud that, for years, analysts from
some of the world’s most renowned research and
advisory firms have recognized IFS’s product and
service leadership across our solution portfolio.
IFS named on the first-ever Constellation ShortList™️
Constellation Shortlist, Ray Wang, Q1 2020
2
IDC MarketScape: Worldwide Manufacturing
Field Service Management Applications
2019–2020 Vendor Assessment, Aly Pinder,
November 2019
3
IDC MarketScape: Worldwide Manufacturing
Service Parts Management Applications
2020 Vendor Assessment, Aly Pinder,
January 2020

for Product-Centric Cloud ERP1. IFS a Leader in the 4

ARC Advisory Group, EAM Worldwide Market
inaugural IDC MarketScape for Worldwide Research Study, Ed O’Brien, November 2019

Manufacturing Field Service Management 5

Applications2. IFS a Leader in the IDC MarketScape for
Worldwide Manufacturing Service Parts Management
Applications3. IFS recognized as a Gartner Peer Insights
Customers’ Choice for Enterprise Asset Management
Software. Research firm ARC Advisory Group cited IFS
as having the #1 Enterprise Asset Management software
market share for Aerospace & Defense EAM solutions
for the 11th year in a row, while also naming IFS as a top
5 EAM software provider in terms of market share4. IFS
is also proud to be named on the Constellation
ShortList™️ for Field Service Management, Q1 2020, for
the 8th consecutive time5.
We’ve seen IFS’s recognition across the global industry
analyst community continue to rise. This is not only a
reflection of our focus on the customer as our guide
for developing great solutions, but most importantly,
it’s a reflection of very satisfied customers who
have partnered with us to use technology to propel
their business.
Constellation Shortlist, Nicole France, Q1
2020
Gartner does not endorse any vendor, product
or service depicted in its research publicat-
ions, and does not advise technology users
to select only those vendors with the highest
ratings or other designation. Gartner research
publications consist of the opinions of Gart-
ner’s research organization and should not
be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied,
with respect to this research, including any
warranties of merchantability or fitness for
a particular purpose.
At IFS we are curious by nature: curious about how
our customers’ businesses work and curious about
how they use enterprise software in their daily work.
It is this curiosity, and our collaboration with our
customers, that has enabled us to build up an
impressive array of knowledge about many differ-
ent industries. We believe that to develop the best
possible enterprise software, we need to know more
than programming. We need to understand how an
industry operates, what the common obstacles are,
and what catalysts for change exist.
Although we think of ourselves as being smart in our
chosen field, we are also smart enough to know that
no one knows their business better than the customer.
That’s why we do a lot of listening, running business
advisory seminars and policy-making groups, and why
during each project we form a close collaboration with
our customers.
A particularly active element is our advisory councils,
where customers tell us what they think in regular
meetings with IFS decision makers. This is complem-
ented by user groups worldwide, where customers
meet to discuss and tell us what they need in order
to improve their use of our products.
When we do develop new functionality, we make sure to
test it extensively and invite customers to join us in this
process. Our early adopters program has been a success
factor in the last few major releases of IFS Applications™.
A handful of selected customers agree to implement the
new solution full scale to test its capabilities in a real
environment. As a consequence, every new major release
is already proven when it hits the market. That is why we
consider our customers to be our partners in developing
our products, and why our customers believe we are their
partners in improving the way they do business.

12 13
WE ARE
NO ONE EVER REACHED THE TOP BY DOING THINGS THE SAME WAY AS EVERYONE
ELSE. INSTEAD, THOSE WHO DARE TO CHALLENGE THE NORM, TO TRY NEW IDEAS
AND TECHNIQUES, ARE THE ONES WHO END UP WINNING, WHETHER BY SEIZING
MARKET SHARE OR BY OPENING UP NEW MARKETS ALTOGETHER.

#FORTHECHALLENGERS Great innovators are most often also great disruptors

– people whose ideas may at first seem farfetched and
extraordinary, but who can end up transforming markets
and even entire economies. In hindsight, they constitute
the core of human innovation, but achieving such a
distinguished place in history demands constant
maybe different, future. There are also those that stand
the test of time by making radical thinking and exper-
imentation part of their philosophy, regardless of company
size or market position. That is why being a Challenger is
not an issue of market share or size, it is a state of mind.

experimentation, a willingness to fail and the ability to
persevere in the face of criticism.
History is filled with examples of companies that could
not see what was coming next and fell from their
position as market leaders into oblivion, having their
place taken by others with grander visions of a new,
We at IFS want to partner with the Challengers of the world
and help them on their journey to success. Just like them,
we believe in thinking differently and questioning how
things can be done better, aided by new processes, new
technologies and new business models. Together with
our customers, we will build the future, one challenger
at a time. That is why we are #forthechallengers

14 15
OUR
SOLUTIONS
ENTERPRISE RESOURCE PLANNING
Built to maximize business agility, IFS provides an
end-to-end solution to fully realize the opportunities of
operating in a digital, service-driven world, delivering
more individualized offerings on a global scale. IFS
Applications extends typical ERP capabilities with
best-in-class functionality for document, project,
service and customer relationship management, and
can be configured for a wide range of settings, from
process manufacturing to construction and offshore
oil and gas drilling.
ENTERPRISE ASSET MANAGEMENT
Our EAM solutions address the entire asset manage-
ment lifecycle and are designed to weather times of
disruptive change for the demanding asset-intensive
industries like Oil and Gas, Energy and Utilities or
Aerospace and Defense. Our EAM solution delivered
through IFS Applications includes document, risk,
finance, inventory, contract management and more.
In addition, IFS Maintenix is a best-of-breed aviation
management solution, designed to address the
complete spectrum of aviation maintenance.
CONNECT
TO THE FUTURE
WITH IFS
APPLICATIONS SERVICE AND ASSET MANUFACTURING
MANAGEMENT
SERVICE MANAGEMENT
IFS Applications is a single, Full Enterprise Asset Management Enterprise Resource Planning (ERP)
IFS Service Management provides a full-service life- integrated application suite for (EAM), Maintenance Repair and with support for process manufacturing,
cycle management solution for enterprises delivering demanding global businesses Overhaul, and Service Management discrete manufacturing, and demanding
service operations in a plant or depot, in the field or that manufacture and distribute capabilities. manufacturing modes.
at a customer’s location. For dedicated field service goods, maintain assets, and
organisations, IFS Field Service Management offers manage service-focused oper-
the most complete, connected service lifecycle man- ations. With IFS Applications,
agement solution in the market with capabilities that you get a user-friendly experience
include intelligent planning and scheduling optimis- that brings you closer to your
ation, mobile field service, omni-channel contact business and equips you with PROJECTS SUPPLY CHAIN
center with CRM, warranty management and more. the intelligence you need to turn
opportunities into revenue and
MANAGEMENT
easily adapt to changes and
challenges in the market.
Project Management as a core com As a support function for ERP and EAM,
-ponent that can be leveraged as or as a powerful logistics solution in
Project-driven ERP, Project Portfolio demanding environments like Aerospace
IFS Applications is designed to Management, and more. and Defense.
manage four essential processes:
IFS Applications includes financials, human resources, IFS Applications is designed for choice. While it’s
quality management, document management, customer an integrated suite, it’s delivered in a modular format,
relationship management, business intelligence, sust- which means you only switch on the components you
ainability management and other core functionality to need as you need them. You have the choice to use it
facilitate full lifecycle management of products, assets, as Software-as-a-Service, deploy it to our Managed
customers and projects. Cloud solution, or run it On-Premise.
16 17
COMPLETE, CONNECTED A USER-FRIENDLY
SERVICE LIFECYCLE CHOICE WITH A FOCUS ON USER EXPERIENCE AND PRODUCTIVITY,
MANAGEMENT IFS TAKES USABILITY TO NEW HEIGHTS, ALLOWING YOU TO

20% 33% 35% 81%

SPEND MORE TIME TAKING CARE OF BUSINESS, AND LESS
TIME MASTERING YOUR SOFTWARE.

increase in improvement in reduction in improvement in

equipment technician drive time SLA compliance
An investment in enterprise software is of little uptime productivity
value if users do not embrace their new enterprise
environment. As a result the customer will not get
the process standardization, best practices and
enterprise visibility they paid for.

That is why IFS has placed a premium on not just Our IFS Aurena UX, with its people-centric design,
usability and userfriendliness, but also on the complete provides an intuitive work environment and the
user experience—in short we want people to love our type of experience we’ve all come to appreciate
application. IFS Applications contains IFS Aurena®: in the best consumer apps and services. Whether
an elegant, intuitive user experience complimenting you’re using tablet and touch, laptop or desktop,
specific interface features such as IFS Lobby™ and IFS Aurena provides you with ease of use and
IFS Streams™. Slick-looking apps for smartphones and time-saving features to help you work more effic-
tablets take care of everyday time and expense iently and use the application to its full potential.
reporting, approvals and more.
IFS Aurena makes it easy to navigate and find your
It is easier to recognize than remember, so we use information with familiar tools like search, direct
navigational schema that users already understand navigation and an icon-driven menu. And with the
from using the web. For example, we have embedded IFS Lobby, you have a quick view of the information
an enterprise application search tool for Google-like that matters most to you, at a glance, so you can act
ease when locating documents and information. swiftly when needed.
Embedded document management allows users to
attach documents to any object in the application. IFS Applications lets you adapt the user experience
IFS Applications also leverages Enterprise 2.0 thinking to your needs and environment. Novice users can start
through our innovative IFS Talk™ collaboration tool, with a simple, minimal look and add more and more
enabling the capture of conversations and unstructured features and screen elements as their skills and
data across the entire suite. requirements progress.

18 19
YOUR BUSINESS APPLICATION
RUN YOUR WAY
IFS SOLUTIONS ARE DESIGNED TO ALLOW YOU MAXIMUM FREEDOM AND CHOICE,
TO BUILD, CONFIGURE AND DEPLOY IN THE BEST WAY FOR YOUR BUSINESS.
AND THAT INCLUDES WHERE IT’S DEPLOYED – WHETHER THAT’S TO THE CLOUD,
AS SOFTWARE-AS-A-SERVICE (SAAS), OR ON-PREMISE.
IFS MANAGED CLOUD™
If your choice is cloud, the IFS Managed Cloud,
deployed on Microsoft® Azure®, provides a
full-service, managed single-tenant offering where
we manage your cloud infrastructure, operating
system, database, middleware and IFS products.
IFS Applications has been tested and optimized
to work seamlessly on Microsoft Azure. When you
choose IFS Managed Cloud, you sign one contract
and IFS delivers one seamlessly integrated service
—it is as simple as that.
SOFTWARE-AS-A-SERVICE
If your business needs greater flexibility, our SaaS
solution is completely managed by IFS in the cloud
and gives you the freedom to easily scale up and
down to meet changing business circumstances.
ON-PREMISE
It may not always be possible or pragmatic to migrate
all systems to the cloud, and we continue to deliver
On-Premise with a traditional perpetual license mo-
del that lets you deploy on-premise or through other
hosting solutions.
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OUR JOURNEY
ENABLING
INTELLIGENT AND
AUTONOMOUS
BUSINESS
As we journey into the future with our
customers, our aim is to change the
playing field for Enterprise Resource
Planning, Service Management
and Enterprise Asset Management.
This ambition is founded on harnessing
a core set of enabling technologies
that will unlock transformation and
disruption for our customers – from
artificial intelligence and robotic
process automation to the application
of analytics and simulation.
We’ve been building out and deploying many of the crucial underpinnings and enablers that our vision is
built on, with strategic investments in User Experience, a layered Application Architecture enabling Evergreen
software updates, and the API foundations for Universal Integration between platforms, applications and
other technologies. This means that IFS customers are already on the journey with us to where we are headed.
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 FOR OVER 30 YEARS
WE HAVE HAD THE
PRIVILEGE OF WORKING
WITH MANY OF THE
WORLD’S FOREMOST
COMPANIES. EACH
PROJECT ARRIVES
WITH ITS INDIVIDUAL
CHALLENGES AND
CONCLUDES WITH

TO OUR CUSTOMERS
A GREAT SENSE OF WANT TO
ACHIEVEMENT AND KNOW MORE?
SATISFACTION. TO ALL
OF OUR CUSTOMERS
WE SAY A VERY SINCERE

THANK YOU THANK YOU. Read more about IFS and our
products at
ifs.com

Read some thought-provoking

opinion pieces
at the IFS Blogs:
http://blog.ifs.com

Follow us on social media

channels to get the latest news on
what is happening
Facebook: IFS
Twitter: IFS
LinkedIn: IFS

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WHERE WE ARE

AMERICAS
+1 888 437 4968

ASIA PACIFIC
+65 63 33 33 00

EUROPE EAST
+48 22 577 45 00

EUROPE CENTRAL
+49 9131 77 340

UK & IRELAND
+44 1784 278222

FRANCE, BENELUX AND IBERICA

+33 3 89 50 72 72

MIDDLE EAST AND AFRICA

+971 4390 0888

NORDICS
+46 13 460 4000

COPYRIGHT © 2020 INDUSTRIAL AND FINANCIAL SYSTEMS, IFS AB. IFS AND ALL IFS PRODUCTS AND SERVICES NAMES ARE TRADEMARKS OF IFS. ALL RIGHTS RESERVED. THIS DOCUMENT MAY
CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE
INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.