Khulna University

Business Administration Discipline

Course Outlines
Course: Operations Management Code: BA-3107
Year: Third Term: II

This course provides students with both a theoretical and a practical understanding of production
and operations management practices of organizations.

Course Objectives:

 Understanding strategic role and importance of production and operation management in

determining firm’s competitive advantage and value creation process.
 Demonstration of key concepts, mechanisms and on-going issues of production and
operation management.
 Developing managerial skills, analytical capabilities and problem-solving approaches
towards various production and operational real-life problems in a firm.

Learning Techniques:

To accomplish the objectives of the course Operations Management, we will use a variety of
learning techniques: lectures, presentations, group assignments, and practical application of
statistics using SPSS.

You also have to form Project teams. The PROJECT teams are responsible for the design,
reporting, and presentation of their projects in the light of class lectures collecting data from
practical business fields.

Your learning might be affected if you skip class, since all lectures and tutorial meetings will be
very interactive and are to be assessed in an exam. Therefore, you are not only required to attend
classes but also to carefully prepare for each class and contribute actively to class discussions
and presentations.

OM Project:

In teams of FOUR STUDENTS, you need design your own projects targeting a business or an
industry. You should select a field where sufficient data is available. After collecting data, you
will have to analyse the data to answer the questions you have set for your work.

Detail Course Outline

Section: A
Chapters
Weeks Objectives Contents (Text
Book)

To make you sense Introduction to Operation Management

One clear onfundamental
issues of operations Meaning, Philosophy, Differentiating Krajewski,
management. features of production system, Scope of Ritzman,
and Manoj;
OM, Operation management and decision
Stevenson
making, Historical evolution of OM,
competitiveness, strategy and productivity
To teach you how to Product and Service Design Krajewski,
Two operationalize the Ritzman,
design concept of Meaning, Reasons of product design, and Manoj;
business Viewpoints, Recent trends in PD, Steveson
 products/services. Standardization, Design process, Aspects
of PD, Stages of PD, QFD, Kano model,
service design, Terminologies of service
design, phases in service design.
Lecturing about Process Analysis Krajewski,
Three process management Ritzman,
techniques. Meaning, Facts of process design, Process
and Manoj
analysis

Explaining work Design of Work System

Four design concepts and
its importance in Work measurement & standard, Method of Stevenson
operations. work measurement, Learning curves, and
Managerial considerations.

Discussion on the Inventory Management

inventory management
system in organization. Inventory meaning, Independent
demand VS Dependent demand, Types
of inventory, Functions of inventory Stevenson
Five
Objectives of inventory, Requirements
for effective inventory management.
Inventory models, MRP, Overview of
MRP.
Discussion on the Supply Chain Management
concept of effective
supply chain in business Meaning, Objectives, SCM design
Six Stevenson
operations and its strategies, Measuring performance of
strategic importance. SCM, Business logistic and its
elements.
Section: B

Discussion on capacity Capacity Decision

Seven decisions.
Measuring capacity, economies of scale, Stevenson
focused facilities, globalization of
operation.
Discussion on location Location Analysis
Eight analysis and its
implications with Factors affecting location decision,
Stevenson
operations management. locating a single facility, locating within
a network of facilities, globalization of
operations.
Discussion on layout Layout Analysis
Nine analysis and its
implications with Lay out planning, Strategic issues,
Stevenson
operations management process layout for ware house and
offices, hybrid layout, designing process
layout, product layout.

Ten Discussion on how Quality Management

significant quality issue
is for a firm and how Meaning, Dimensions of quality,
operations management Determinants of quality, The
works for improving consequence of poor quality, The cost Stevenson
quality. of quality, Quality Gurus, TQM,
approaches of TQM, elements of TQM
Quality awards, Quality certification:
ISO-9000.
 Lecture on JIT and Lean JIT and Lean Operations
Stevenson
Eleven Operations.
And
Meaning, Developing the JIT
philosophy, Elimination of waste, Lean Krajewski,
implementation requirement. Ritzman,
and Manoj
Discussion on scheduling Operations Scheduling Stevenson
Twelve and its implications with
operations management. Meaning, Scheduling operations,
scheduling in low volume systems,
personnel scheduling in service.
Thirteen Group Presentation

Submission of Project Work:

Submission of partial work (40 -50 Percent) Last working day of 6th week.

Submission of final work Last working day of 11th week.

Marks Distributions:

Class Tests (Best one from two) 10

Development of POM project, data
collection, analysis, interpretation and 20
presentation of results.
Attendance 10
Final Exam 60
Total Marks 100

Recommended Books:

1. Operations Management – Willium J Stevenson

2. Operations Management – Lee Krajewski, Larry Ritzman and Manoj Malhotra
3. Operations Management – Chase, Acquilano and Jacobs

Md Reaz Uddin
Associate Professor
Email: mruddin_bd@yahoo.com