Course Outline: Information Systems for Banking and Financial Services

Course code: IM504

Credit:3 , Core Course
Area: Information Management

Program: PGDM-B&FS
Term II Academic Year 2020-21
_______________________________________________________________________
Instructor(s) Name Prof Prerna Lal
Room no. 502
Email prernalal@imi.edu
Phone (Extn no.) 47194127/127
Meeting Hours Tuesday 2:00- 3:00 pm
______________________________________________________________________
1. COURSE DESCRIPTION

Last few decades have resulted in information systems becoming an integral part of all businesses and the
banking and financial services are no exception in this regard. In fact, across the world; banking and
financial services are the most extensive users of information systems whether it is for day to day
accounting and operations, marketing, human resource management, or even a decision regarding credit
disbursal to a particular customer. Such is the pervasiveness of information systems that not only do
systems cut across business functions and organization levels but also, they have become the backbone of
financial industry across the world. No bank or financial organization can today afford to stay in business
without an updated and continuously upgraded information system network and services.

Information systems have transformed the way customers view financial services and concepts like social
media, cloud computing, mobility, etc., have presented new challenges before such organizations. In this
exciting new world, MIS has taken a central role in helping the managers manage effectively and
efficiently. Managers today need to deliver traditional products with precision and further create new
products and services, develop new business models and revenue streams and at the same time ensure the
security and confidentiality of transactions. The products although technologically complex and offered
through a variety of platforms need to be accessible to masses. Information systems and technologies are
the foundation of these services.

COs >>
COs and POs >>
2. COURSE OUTCOMES (COs) COs, POs and CECs >>

After going through the course, the students would be able to:
 Course Outcome 1 (CO1): Distinguish the types of information systems that are needed to support
the various types of data in organizations related to B&FS.

Course Outcome 2 (CO2): Explain the process of designing and developing an Information System
for organizations belonging to B&FS sector.

Course Outcome 3 (CO3): Analyze how emerging technologies are impacting B&FS sector.

Course Outcome 4 (CO4): Plan the implementation of IS to ensure security, privacy and ethical use
of data in B&FS sector organizations.

COs >>
COs and POs >>
COs, POs and CECs >>

3. MAPPING OF THE PROGRAM OUTCOMES (POs) AND COURSE OUTCOME (COs)

Course Outcomes (COs)

Program Outcomes (POs) CO CO CO CO

1 2 3 4

PO1: Student should be able to write well organized and grammatically

correct business reports and letters.

PO2: Student should be able to make effective oral presentations.

PO3: Student should be able to demonstrate critical thinking skills by 3 3 3 3

understanding the issues with a strong focus on banking and financial
services, evaluating alternatives on the basis of multiple perspectives and
presenting a solution including conclusions and implications

PO4: Student should be to demonstrate problem solving skills by 3

understanding and defining the problem related particularly to banking
and financial services, analyzing it and solving it by applying appropriate
theories, tools and techniques.

PO5: Student should be able to illustrate the role of responsible

leadership in management.

PO6: Student should be able to identify social concerns and ethical 3

issues in management.

PO7: Students should be able to identify challenges faced by banks and 2

financial institutions in the global business environment.

PO8: Student should be able to take decisions in the global business 2

environment with special focus on banking and financial institutions.
 4. PEDAGOGY

The course will have a mix of conceptual presentations and discussions, case analysis and presentations,
project, and hands on exercises using software packages.

5. COURSE EVALUATION COMPONENTS (CECs)

Quizzes (20%): The quizzes will be based on the topics covered in the previous classes. There will be
n quizzes (n will be decided by the faculty) spread across the entire course and the best (n-1) would be
considered.

Assignment (30%): This will be group activity. There will be two Assignments. The Assignments
will be either an analysis of case or a hands-on exercise using any IT tool.

Mid Term (20%): Mid-term exam will cover approximately half of the total course. Exact syllabus
will be announced by the faculty in advance. Questions asked will cover theoretical concepts as well
as assess analytical capability.

End Term (30%): End term exam will include all the topics that will be covered during post midterm
sessions. The exam will assess subject understanding through application of concepts to analyze real
life business situations.
COs >>
COs and POs >>
6. MAPPING BETWEEN COs, POs and CECs
COs, POs and CECs >>

Course Evaluation Components (CECs)

COs POs Quiz Assignment Mid Term End Term
Exam Exam
CO1 PO3 √
CO2 PO2, PO3 √
CO3 PO3, PO7, PO8 √
CO4 PO3, PO6 √

7. RESOURCES
7.1 Textbook

 Managing Information Systems, Kenneth Laudon and Jane Laudon, Fifteenth Edition, Pearson
Education Inc.

7.2 Reference Books

 Financial Services Information Systems, Jessica Keyes, Auerbach Publications, 2019

 Modern Banking Technology, Shroff, F.T. ,2nd Edition, Northern Book Centre
 7.3 Online References (if any)
Click or tap here to enter text.
8. SESSION PLAN
Session Topic
1 Context of IS in Organizations
 Organization and Information System,
IS Types at different levels in the
organization
2-3 Information systems used in B&FS.
4 Information Systems Strategy
 How IT shapes and drives business,
IS for Competitive Advantage
 Alignment of IT and Business
Strategy in Financial Institutions
5-6 Information System Implementation
 Planning, Building and Implementing
IS for Banking and Financial Sector
 Understanding Banks Business,
Redesigning Business and Managing
Change
7-9 IS Infrastructure/Architecture for
Banking & FS
Emerging Technologies & Platforms:
Block chain, cryptocurrency, IoT, Cloud
computing, etc.
10 Social Technologies and their
applications in B&FS
11 -13 Emerging technologies for Managing
Enterprise-wide IS
 ERP, CRM, SCM, KM
 ERP for Finance
Integration of Finance with other
functions
14 -16 Introduction to B&FS Database
Creating and manipulating B&FS data
Readings/Cases/Exercise
Chapter 1 of Textbook
Readings:
 Mastering the Three Worlds of
Information Technology
Reading:
 E&Y Report on Banking on
Technology - Perspectives on the
Indian Banking Industry
Read Chapter 3 of Textbook
Reading: How Information gives you
Competitive Advantage
Case:
HBS Case Study – Enabling business
strategy with IT at World Bank
Chapter 13 of Textbook
Case Study:
 Keda’s SAP Implementation
Chapter 5 & 7 of Textbook
Reading:
 Financial Services Technology
2020 and Beyond - Embracing
Disruption
 IoT enabled Banking Services.
Readings:
 How Banks Can Use Social Media
Analytics to Drive Business
Advantage
Chapter 9 of Text Book
HBR Case Study
Information Technology and
Innovation at Shensei bank
Exercise in Computer Lab:
SAP FICO
Computer Lab: Managing B&FS
data using SQL
17-18 Financial Analytics
 Artificial Intelligence concepts and
business applications in B&FS
 Big Data: Concepts, Technologies,
and Applications
Chapter 6 of Textbook
Exercise in Computer Lab.
Case Study:
Royal Bank of Canada: Using People
Strategy and Analytics to Drive
Employee Performance

19-20 IS Security Chapter 8 & 9 of Textbook

 Impact of Emerging technologies like Reading:
blockchain, cloud etc. on Banking on defense to beat the bad
cybersecurity. guys.
 Security in Banks, ATMs, Mobile, Case Study:
Privacy Policies, Guidelines, HBR Case Study – Boss, I think
Compliance, Disaster Recovery and Someone Stole Our Customer Data
Continuity
 Ethical & social issues

9. ACADEMIC INTEGRITY & CLASS RULES

a) Plagiarism is the use of or presentation of ideas, works that are not one’s own and which are not
common knowledge, without granting credit to the originator. Plagiarism is unacceptable in IMI
and will invite penalty. Type and extent of penalty will be at the discretion of the concerned
faculty.

b) Cheating means using written, verbal or electronic sources of aid during an examination/ quiz/
assignment or providing such assistance to other students (except in cases where it is expressly
permitted by the faculty). It also includes providing false data or references/list of sources which
either do not exist or have not been used, having another individual write your paper or
assignment or purchasing a paper for one’s own submission. Cheating is strictly prohibited at IMI
and will invite penalty as per policies of the Institute .