Brooke Rupert

3554 n Prospect Ave, Milwaukee, WI, 53211 | 630-853-1410| brooke.r2017@gmail.com

Summary
Engaging and patient customer service representative with 6+ years of experience of helping customers with all
types of inquiries. In previous roles have quickly grown to leadership roles and assisted in overseeing and training
employees.

Education
BUSINESS DEGREE | 2020-2021 |MILWAUKEE AREA TECHNICAL COLLEGE
· Focus: Hotel and Hospitality Management

Skills & Abilities

MANAGEMENT PROBLEM SOLVING
· Task delegation · Detail Oriented
· Team communication · Collaboration
· Project Planning · Research

INTERPERSONAL SKILLS LEADERSHIP

· Patience · Relationship Building
· Flexibility · Decisiveness
· Communication · Dependability
· Time Management

Experience
FRONT DESK CLERK | TOWNEPLACE SUITES | OAK CREEK
· Check in and out guests, providing prompt and pleasant service
· Bill guests and manage guest folios
· Drive a service shuttle taking guests to destinations of their choice
· Handle customer complaints and problems efficiently and effectively

STUDENT SUPERVISOR | RESTOR | OCTOBER 2018-DECEMBER 2019

· Supervised 3-8 employees per shift to serve guests accurate, quality, and timely service
· Assisted in orders of food and drink for the store
· Opened and Closed the store ensuring everything was in order and all cash was accounted for
· Assisted in creating a schedule that would satisfy both employee and managerial needs

ASSOCIATE TRAINER | PANERA BREAD | OCTOBER 2014-FEBUARAY 2017

· Trained and coached both existing employees and initial trainees
· Participated in the creation of new training programs to be implemented in all stores
· Opened and Closed the store ensuring all employees had appropriately closed their section
· Prepared food orders for coming weeks
· Prepared schedules to meet employee and managerial needs