ANGELINE HENDERSON

Alfreton
Telephone: 01773 607592/07512031678/07395925640
Email: angeline_henderson@aol.com
PROFILE
A highly motivated professional with strong administration and organisational skills and experience of working closely with
senior managers. Adept at managing complex projects to tight deadlines, ensuring high quality results and contributing
significant business value. A tenacious, focused yet friendly individual, with experience in managing the day to day office
administration of numerous high profile companies. Skilled in multi-tasking, with strong attention to detail
required ensuring regulatory obligations and corporate compliance, as well as sensitive privileged and confidential
information.  Recognised for professional demeanour, punctuality, and high level of motivation, integrity, self-confidence
and the ability to take initiative. Culturally aware and able to manage teams and challenging business requirements.  

TRANSFERABLE EXPERTISE
Leadership: Strong critical decision making, motivating, team building, delegating and monitoring quality
Administration: Undertake administrative tasks to support colleagues to work efficiently. Competent in prioritising and
working with little supervision to ensure the smooth running of offices and contribute to driving sustainable growth
Continuous Improvement: Proven ability to identify areas for further development, and able to support others in the
process. Has an analytical and problem-solving approach to work. Excels at prioritising flexibly to meet rapidly changing
needs. Adept at crisis and risk management
Organisational Skills: Well organised, adaptable and flexible. Multitasks and prioritises flexibly to fulfil all assigned tasks
within time constraints. Skilled at working under pressure and confidently meets targets. Thrives on a challenge and has a
proven track record of high performance under challenging circumstances
Communication and Interpersonal Skills: Commands exceptional communication and relationship management skills. Able
to quickly build rapport and formulate relationships with individuals from all walks of life. Has an acute understanding of the
need to employ empathy and sympathy within personal and delicate situations
IT Skills: Microsoft Office Applications

KEY SKILLS
● Strong administration skills ● Training and development
● Accurate with attention to detail ● Forward thinking
● Adaptable to demanding environments ● Process improvement
● Data entry ● Decision making
● Meeting deadlines ● Initiative
EMPLOYMENT HISTORY
Jan 2017 - Present Teaching Assistant (Unqualified) - Swanwick Hall School

Key Responsibilities:
● Deliver valuable support to a variety of pupils, including SEN in live classroom environments
● Provide support through learning activities and full responsibility for the social, emotional and academic
development of pupils to meet key milestones and goals
● Deliver holistic support to pupils within an academic, classroom based environment
● Manage the challenges of pupil behaviour to support classroom management methodologies
● Develop resources, materials and documents to support learning, support testing and examination
● Foster a strong atmosphere of engagement, inspiration and creativity within learning
● Guide and report on pupil progression; maintain student records

Jan 2017 - Present Exam Invigilator - Swanwick Hall School

Key Responsibilities:
● Adhere to all procedures, including seating plans/time keeping provided by the examination board
● Ensure all instructions are cascaded and understood; support candidates with any issues and answer all enquiries
● Actively monitor candidates ensuring there is no violation of test conditions
Jan 2017 - Present Science, Art, Food Technician - Swanwick Hall School

Key Responsibilities:
● Organise learning materials, practicals and demonstrations for a variety of lessons
● Utilise forward planning skills to prepare books and work for Invigilators

Sep 2017 - Nov 2017 Temporary Pricing and Compliance Officer - Stiebel International

Key Responsibilities:
● Held accountability for all pricing and promotions, demonstrated strong attention to detail by accurately entering
cost of goods at supplier price and retail price, applying VAT rates and import and export charges,
● Supported with decision making by providing a variety reports, distributed to Directors, and Representatives

Jan 2016 - Sep 2017 Production/Lab Assistant - Harlequin BPI Ltd

Key Responsibilities:
● Tasked upon commencement with the packing of essential oils and eye care products
● Supported with audits by retaining and accurately recording of Q/C samples
● Continuous monitoring of machines to ensure all machines were filled to correct levels, capped and printed to meet
all customer requirements
● Assigned to the clean room, expertly mixed chemicals, whilst preparing configurations to customer requirements,
recording mass balance and batch yields

Dec 2015 - Jan 2016 Career Break

● Undertook a period of leave to visit family in Italy for one month

Oct 2014 - Nov 2015 Lunch Time Assistant/Class Room Assistant - Mansfield Primary Academy

Key Responsibilities:
● Responsible for the welfare of children from early foundation to 11 year olds at meal times, promoted healthy
eating, maintaining database of child allergies
● Facilitated games and activities in playground and the class room
● Supported with learning by setting up classrooms, 1-2-1 reading and phonics with children

Jan 2012 - Sep 2014 Emergency Despatcher/Receptionist Primary Care Centre - Nestor Healthcare

Key Responsibilities:
● Acted as the first point of contact for patients, controlled large volume of calls to book medical appointments, dealt
with enquiries effectively and efficiently
● Managed all emergency calls for an out of hours healthcare provider on a 12 hr night/day shift pattern

Jan 2012 - Jan 2014 Bank Manager - London Scottish Bank

Key Responsibilities:
● Directed all operational aspects of the branch, including, underwriting loans, customer service, human resources,
administration and sales
● Drove forecasts and financial objectives, whilst managing all P&L
● Provided training, coaching, development and motivation to three Counter staff and four Field Collection Agents

Mar 2010 - Jan 2012 Self-Employed Certified Bailiff - Rossendales. Drakes, Penham Excel

Key Responsibilities:
● Communicated with debtors face to face requesting full payment of fines
● Presented warrants to debtors to enter property to take away goods
● Arranged for goods to be sold at auction and responsible for any money and goods recovered
● Demonstrated excellent communication and negotiation when interacting with a range of people
● Utilised expert knowledge of the law and legislation in order to ensure successful debt collection
● Promoted compliance by thoroughly checking the accuracy of documents

Additional Employment History

Apr 2008 - Mar 2010 Manager (Nightshift) - Holland & Barrett

Oct 1996 - Apr 2008 Warehouse Manager - Boots the Chemist