Module 1 – Task 2 Model Answer

The ‘instructions from the client’ provided is more an information dump from the
client that you are to summarise and make sense of. Read the instructions as best
you can and identify which of the following is the most accurate summary.

Question 1: Which option below is the most accurate summary?

a) This is a quasi criminal/civil matter. The client Janine Brooks wants an

intervention order against Daryl Wade for abusing her on the telephone.

No. Though she may not have ruled out the possibility.

b) Potential Civil Litigation. Client is being sued: sales contract. Dispute about
whether bikes were delivered. The client, Ms Brooks, believes she has
evidence that the bikes were delivered. Counter claim of $15,000.

No. Holy Bike Pty Ltd is a proprietary company. Ms Brooks is the Director of Holy
Bike Pty Ltd. If the business structure were a sole trader then this answer might be
correct.

c) Potential Civil Litigation. Client’s company is being sued: sales contract.

Dispute about whether bikes were delivered. The client, Ms Brooks, believes
she has evidence that the bikes were delivered. Counter claim of $15,000.

Yes, this is the correct answer!

The supervisor needs accurate and brief information to ascertain how they may
assign, best prioritise, or go about completing the work.

d) Impossible to discern what the client wants. You are best to tell the supervisor
the client is a gabbler and you will need to do a formal interview with her to get
to the point.

No. Though there is some truth in this appraisal (Janine’s words are gabbled and
there is not much form to the communication) you may not be helping your
supervisor by being overly cautious about synthesising the information. There has
been client contact and certain details have been identified. There are definitely
aspects that could be clarified here. You may disclaim but you need to get to the
point and summarise promptly as accurately as you can. You don’t need to
communicate all the details unless you are specifically asked to do so. Of course,
some details may later appear to be much more relevant than they may have
appeared on first glance. Your supervisor will understand this more than someone
who insists on retelling every detail or who seems incapable of summarising
information.