Section 1.7 Section 2.7 Section 3.7 Section 4.7 Section 5.7 Section 6.7 Section 7.

ction 5.7 Section 6.7 Section 7.7 Section 8.7

Internal Audit - Hotel Digitalization

 
 
1.12  
 
 
 
5.12  
 
audit result
 

 
 
2.12  
 
 
 
6.12  
  audit report
 
       
  3.12     7.12  

   
  4.12    
 
8.12  
 

General Information

Contact for Queries -

Facility Name / Country info@sphmhospitality.com
Facility Name / Country
By: Drs. A. Agus Purwanto, SE MM CHA
Last Version Updated Date - Jun, 15th 2019
Audit Score =
Audit Score =
Hotel Management Internal Audit Section 1.7 Section 2.7 Section 3.7 Section 4.7 Section 5.7 Section 6.7 Section 7.7 Section 8.7

General Information

Internal auditing is an independent, objective assurance  and consulting activity designed to add value to and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined
approach t o evaluate and improve the effectiveness  of risk management , control and governance  processes.

Internal auditing achieves this by providing insight and recommendations based on analyses and assessments of data and business  proccess. With commitment to  integrity and accountalbility, internal auditing provides value to 
governing bodies  and senior management  as an objective source of independent advice. Professionals called internal auditors  are employed by organizations to perform the internal auditing activity.

Hotel Management SPHM Hospitality had prepared his management tools to maintain his "Performace Test" will success in the implentation. So Hotel Management SPHM Hospitality to introduce 11 (eleven) Internal Audit tools as
follow:

01. Internal Audit - Hotel Finance and Accounting Department

02. Internal Audit - Hotel Room Department
03. Internal Audit - Hotel General Safety and Security
04. Internal Audit - Hotel Food and Beverage (Food and Kitchent Safety)
05. Internal Audit - Hotel Engineering Department
06. Internal Audit - Hotel Sales & Marketing Department
07. Internal Audit - Hotel E-Commerce
08. Internal Audit - Hotel Food & Beverage (Service)
09. Hotel Business Audit - Profit and Loss; Balance Sheet and Cash Flow Statement
10. Internal Audit - Hotel Human Resources
11. Stars Rating Clasification Audits
12. Internal Audit - Hotel Digitalization

In this session, Hotel Management SPHM Hospitality publishing one of those tools. We happy to publish freel of charge a " INTERNAL AUDIT - HOTEL FOOS AND BEVERAGE DEPARTMENT" - SERVICE

Hotel Management SPHM Hospitality will provide all internal audits

We are put a password to prevent to this document for third party to misuse and sell this document

Document Worksheets
1 of 7 Introduction
2 of 7 Master Cover Sheet
3 of 7 Audit Checklist
4 of 7 Audit Summary
5 of 7 Audit Result
6 of 7 Internal Audit Report
7 of 7 Photographs
8 of 7 Appendix
SPHM Master Audit Report Section 1.7 Section 2.7 Section 3.7 Section 4.7 Section 5.7 Section 6.7 Section 7.7 Section 8.7

Mater Cover Sheet

AUDIT DETAILS Enter Details
Q2.01 Audit Company Enter Text Here

Q2.02 Auditor(s) Name and Job Title Enter Text Here

Q2.03 Auditor(s) Email Address Enter Text Here

Q2.04 Auditor Reference Number Enter Text Here

Q2.05 Report Reviewer Name Enter Text Here

Q2.06 SPHM Hospitality Contact Details (email on @sphmhospitality.com) Enter Text Here

Q2.07 Date(s) of Audit dd-mm-yy

Q2.08 Audit Reference Number Enter Text Here

Q2.09 Date of report submitted to manage hotel dd-mm-yy

AUDIT DECLARATION Auditor Acknowledgement (checkbox)

This "Hotel Food and Beverage Internal Audit" includes an assessment of facilities
practices in the Food and Beverage Operational Standards and Procedures of hotels,
in their management. I certify that the audits underlying the following reports are
carried out in line with best practice guidelines and Operational requirements in ✘
accordance with S.O.P. Application of the non-compliance assessment: If there is a
gap between the operational requirements and the standards applied then
Q2.10 whichever provides the higher protection will be applied as the basis for
assessment and compliance. Non-compliance issues will be recorded if the practice
does not meet the required standards. Observations will be recorded when current
practice can lead to non-compliance issues if the causes of the observations are not
addressed and changes are implemented. Corrective action planning and
implementation of actions are required by the facility against all non-compliance
issues. "

TYPE OF AUDIT Checkbox when true

Q2.11 Full Audit
Q2.12 On Site Follow Up to Verify
Q2.13 Announced
Q2.14 Unannounced

SAMPLE SIZE (For a Full Audit) Number of days required for an audit
Sampling will follow SPHM guidelines with 1 additional day for audit scope broader than
Q2.15 Enter Number Here
SPHM 4 pillar

TIME ON SITE PER DAY Date Time In Time Out

Provide time and date details for each day dd-mm-yy Enter Time Here (hh:mm) Enter Time Here (hh:mm)

Provide time and date details for each day dd-mm-yy Enter Time Here (hh:mm) Enter Time Here (hh:mm)

Provide time and date details for each day dd-mm-yy Enter Time Here (hh:mm) Enter Time Here (hh:mm)
Q2.16
Provide time and date details for each day dd-mm-yy Enter Time Here (hh:mm) Enter Time Here (hh:mm)

Provide time and date details for each day dd-mm-yy Enter Time Here (hh:mm) Enter Time Here (hh:mm)

Provide time and date details for each day dd-mm-yy Enter Time Here (hh:mm) Enter Time Here (hh:mm)

PROPERTY OVERVIEW Enter Details

Q2.17 Property Name Enter Text Here

Q2.18 Property Address Enter Text Here

Q2.19 City Enter Text Here

Q2.20 State Enter Text Here

Q2.21 Post Code Enter Text Here

Q2.22 Country Enter Text Here

Q2.23 Name of Main Contact Person at Property Enter Text Here

Q2.24 Contact Person's Job Role Enter Text Here

Q2.25 Email of Contact Person Enter Text Here

Q2.26 Phone Number of Contact Person Enter Phone Number Here (+country code, area code, phone number)

Please list applicable business or other legally required licence numbers and are they in
Q2.27 Enter Text Here
date, signed / approved as required?

Is the property located in a special economic zone or other type of commercial zone that
Q2.28 Choose answer from DropDown List
exempts it from compliance with any local/national/federal laws?
Q2.29 Approximate size of site and age of buildings Enter Text Here

Q2.30 Does the property operate shifts? Choose answer from DropDown List

SITE FUNCTIONS Enter Details

Q2.32 What stars this property? Enter Text Here

Q2.33 Activities at property, as hotel, e.g. include mall, clubs etc. Enter Text Here

Q2.34 Process Overview e.g. summary of site operations and types of equipment used Enter Text Here

Q2.35 Is there a peak season? Choose answer from DropDown List

Q2.36 Please record what months are in peak and total of additional workers by month Enter Details Here

Q2.37 Has the property any internationally recognised certification e.g. SA 8000, ISO 9001:2008 Choose answer from DropDown List

Q2.38 Please note details, including certificate expiry date Enter Details Here

Q2.39 Has the facility had a previous responsible sourcing audit? Choose answer from DropDown List

LEGAL INFORMATION ON AUDIT SCOPE Enter Details

Q2.44 Permanent Operation Permits (TDUP) Enter Number Here

Q2.45 Building License Enter Number Here

Q2.46 Alcoholic Selling Permit (SIUP-MB) Enter Number Here

Q2.47 Liquer License from Custom (NPBKC) Enter Number Here

Q2.48 Minimum overtime payment (hour/day/week/month - please state) Enter Number Here

Q2.49 What is the overtime payment (as a % of workers standard rate) Enter Number Here

Do the standard/contracted hours stated in a contract/ employment agreement exceed the

Q2.50 Choose answer from DropDown List
law or 40 hours per week?

WORKER ANALYSIS Enter Details

Q2.52 Total Number of Workers (ALL workers) Enter Number Here

Q2.53 Number of those employed at management level Enter Number Here

Q2.54 Number of those employed at non-management level Enter Number Here

Number of workers interviewed
Q2.55 Number of male workers (Directly paid by facility) Enter Number Here Enter Number Here

Q2.56 Number of female workers (Directly paid by facility) Enter Number Here Enter Number Here

Q2.57 Number of male workers (Indirectly paid by facility) Enter Number Here Enter Number Here

Q2.58 Number of female workers (Indirectly paid by facility) Enter Number Here Enter Number Here

Total number of migrant workers i.e. foreign to the country of operation, (sub set of ALL
Q2.59 Enter Number Here
workers)

Q2.60 Number of migrant workers paid by the facility (sub set of total number of migrant workers) Enter Number Here

Q2.61 Nationality of management Enter Text Here

Q2.62 Majority nationality of workers Enter Text Here

Number of workers leaving in the last 12 months as a % of the average total number of Enter Number Here
Q2.63
workers on site over the year( annual worker turnover)

Q2.64 Does the property have any home working? Choose answer from DropDown List

Please note the details i.e. what type of work is done and worker numbers Enter Text Here

Q2.67 Does the property have a policy on home working? Choose answer from DropDown List

Are full records available at the facility to demonstrate workers are being managed by the
Enter Text Here
facility and they have the required processes in place? e.g. workplace risk assessment

Q2.69 Does the property sub-contract services for this client? Choose answer from DropDown List

Please note the details of what is sub contracted and to whom Enter Text Here

Q2.71 Does the property have a policy on sub-contracting services ? Choose answer from DropDown List

What checks does the facility make to ensure that no child labour or exploitation of any
Enter Text Here
sort is being applied by the sub-contractors?
Does the facility have a process for tracking and tracing where their ingredients, Choose answer from DropDown List
Q2.73
commodities, services, etc are sourced from?

MIGRANT WORK AT THE PROPERTY Enter Details

Q2.74 Are there migrant workers in the property (incl. third parties and service providers)? Choose answer from DropDown List

Q2.75 What are the originating countries/ states? And number of workers from each. Enter Text Here

AUDIT DETAILS Enter Details

Q2.77 Age of the youngest worker at the property Enter Number Here
 Number of women who are in skilled or technical roles e.g. where specific qualifications are
Q2.78 Enter Number Here
needed i.e. machine engineer / laboratory analyst

Q2.79 Examples of such roles at the property: Enter Text Here

Number of migrant workers who are in skilled or technical roles e.g. where specific
Q2.80 Enter Number Here
qualifications are needed i.e. machine engineer / laboratory analyst

Q2.81 Examples of such roles at the property: Enter Text Here

Q2.82 Number of women who are in management level roles Enter Number Here

Q2.83 Number of migrant workers who are in management level roles Enter Number Here

If the property offers apprentices opportunities - where do they get their eligible Enter Text Here
Q2.84
candidates from and is anyone excluded?

Q2.85 Is the company owned by a woman? Choose answer from DropDown List

Q2.86 Does a woman hold any of the following positions, CEO, CPO, CFO, COO? Choose answer from DropDown List

Q2.87 What form of worker representation / union is there on site? Enter Text Here

Q2.88 Is it a legal requirement to have a union? Choose answer from DropDown List

Q2.89 Is it a legal requirement to have a workers committee? Choose answer from DropDown List

If no union or worker committee exists - what form of effective

Q2.90 Enter Text Here
worker/management communication channel?
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

It must be marked with an "X" in the correct answer in the yellow area.
I. HOTEL DIGITALIZATION PREPARATION
1 Property Seeting

1 0 1 1 0 Is the default URL set up correctly?

Are your referral exclusion settings configured correctly (e.g. you use PayPal to
1 0 1 2 0
process payments)?
1 0 1 3 0 Is enhanced link attribution turned on?

1 0 1 4 0 Have you enabled demographics and interest reports?

1 0 1 5 0 Is Google Webmaster Tools linked properly?

0 0 0 0
#DIV/0!
2 AdWords Integration

2 0 1 1 0 Is it configured correctly?

2 0 1 2 0 Is PPC data showing in Google Analytics?

2 0 1 3 0 Are the resulting clicks and sessions being recorded properly?

0 0 0 0
#DIV/0!
3 View Settings

3 0 1 1 0 Are your Views set up correctly?

3 0 1 2 0 Is eCommerce tracking turned on?

3 0 1 3 0 Is site search tracking turned on?

3 0 1 4 0 Do you have your “Virgin View” and “Working Views” configured properly?

3 0 1 5 0 Are you doing country filtering?

3 0 1 6 0 Is your default page and time zone configured properly?

0 0 0 0
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

#DIV/0!
4 Filter Creation

4 0 1 1 0 Is the office IP address filtered out?

4 0 1 2 0 Are the IP addresses of your affiliates filtered out (agencies, freelancers, etc.)?

4 0 1 3 0 Is your home IP address filtered out?

4 0 1 4 0 Are the IP addresses of remote employees filtered out?

4 0 1 5 0 Are your Goals set and tracking properly?

4 0 1 6 0 Have you configured your custom and default channel groupings?

0 0 0 0
#DIV/0!
5 Common Issues

5 0 1 1 0 AdWords Account Connected

5 0 1 2 0 AdWords Auto-Tagging Used

5 0 1 3 0 Time Zones Matched

5 0 1 4 0 PPC Keyword ID’s Visible on Landing Pages

5 0 1 5 0 Bing Tagging Set

5 0 1 6 0 Manual UTM Tags Used

5 0 1 7 0 Site Search & Category Search Enabled

5 0 1 8 0 Tracking “mailto”

5 0 1 9 0 Homepage Filter Used

5 0 1 10 0 Log Spam Filtered Out

5 0 1 11 0 Error Pages Tracked

5 0 1 12 0 Duplicate eCommerce Data Filtered

5 0 1 13 0 Bounce Rate of Less Than 10%

 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

5 0 1 14 0 “Has the site had any significant drops in organic traffic?

5 0 1 15 0 If the site has experienced drops, are they seasonal?

If the site has experienced drops, do they correlate with any major algorithm
5 0 1 16 0
changes?
5 0 1 17 0 What tools are they using for tracking?

5 0 1 18 0 Are they tracking conversions?

5 0 1 19 0 Are they using ecommerce tracking? (See more checks at the bottom of the list.)

5 0 1 20 0 Is their analytics tracking code missing from any pages?

5 0 1 21 0 Do other sites have their GA code on them?

5 0 1 22 0 Do they have subdomains?

5 0 1 23 0 If the site has subdomains, does GATC include _setDomainName() method?

5 0 1 24 0 If the site has subdomains, are they including hostname in content reports?

5 0 1 25 0 If so, is GATC set up properly?

5 0 1 26 0 Do they have PPC campaigns showing up in organic results

5 0 1 27 0 If the site offers site search, are they tracking it in their analytics?

5 0 1 28 0 If so, does their site search appear to be effective?

5 0 1 29 0 Are they using asynch?

5 0 1 30 0 Is site is using asynch, are pages on the site still using traditional?

5 0 1 31 0 Are they using anations?

5 0 1 32 0 Have they set their homepage in GA?

5 0 1 33 0 If running Google AdWords campaigns, is your AdWords account linked w/ GA?

5 0 1 34 0 If running Google AdSense campaigns, is your AdSense account linked w/ GA?

5 0 1 35 0 Do content reports contain utm parameters?

Does the site use a third-party cart? If so, do they have cross-domain tracking in
5 0 1 36 0
place?
5 0 1 37 0 Does the profile use filters correctly?
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

5 0 1 38 0 Should the domain use URL rewriting?
Does the site have excessive sampling? If so, is it b/c they have more than one
5 0 1 39 0
website in a property?
5 0 1 40 0 Does site use campaign parameters on internal links?

5 0 1 41 0 Do any pages use meta refresh? (This will artificially lower bounce rate.)
If the site runs email campaigns, are they tagging URLs that point back to their
5 0 1 42 0
site with campaign parameters?
Does the profile use event tracking? If so, are they naming category, action, and
5 0 1 43 0
label as they’re intended?
5 0 1 44 0 If they’re using event tracking, are they using events as goals?

5 0 1 45 0 Does the site use custom variables? If so, are the being scoped properly?

5 0 1 46 0 Do custom variables share the same slot?

5 0 1 47 0 If site uses ecommerce tracking, is the tracking code on all conversion pages?
If site uses ecommerce tracking, are there JavaScript or server-side programming
5 0 1 48 0
errors before the _trackTrans() method keeping it from firing?
If site uses ecommerce tracking, does the code have currency symbols or
5 0 1 49 0
thousands separators in code?
5 0 1 50 0 If site uses ecommerce tracking, do their products or store ID use apostrophes?

5 0 1 51 0 If site uses ecommerce tracking, is it international / use multiple currencies?

5 0 1 52 0 Does the site have a YouTube channel? If so, does it track it in GA?”

5 0 1 53 0 Using incorrect snippet and/or viewing the wrong account or view

5 0 1 54 0 Extra whitespace or characters

0 0 0 0
#DIV/0!
6 Customization errors

6 0 1 1 0 Function names are case sensitive and should have correct casing

6 0 1 2 0 Boolean values (e.g. true or false) should not be enclosed in quotes

 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

6 0 1 3 0 Incorrect filter settings

6 0 1 4 0 Other scripts on your page

6 0 1 5 0 Missing Pages

0 0 0 0
#DIV/0!
7 Different Data in Your Shopping Cart Tool

7 1 1 1 0 Time zone.

7 1 1 2 0 Time of day

7 1 1 3 0 Cancelled transactions

7 1 1 4 0 Cross-Domain Tracking

0 0 0 0
#DIV/0!
8 Common Google Tag Manager Issues

7 2 1 1 0 Tag Isn’t Firing

7 2 1 2 0 Wrong Filter Settings

7 2 1 3 0 Unpublished Container

0 0 0 0
#DIV/0!
9 Fundamentals

9 0 1 1 0 Verify that the Google Analytics Tracking Code (GATC) is present on all pages.
Time and Date settings on each view on the property should correspond to your
9 0 1 2 0
website’s primary audience time zone.
9 0 1 3 0 Make sure cross domain tracking is set up.

9 0 1 4 0 Are annotations being used to document your Analytics property?

 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

9 0 1 5 0 Always keep a minimum of three views on each property.

9 0 1 6 0 Link Google Analytics with your Adwords account(s).

9 0 1 7 0 Link Google Analytics with Google Site Search Console.

9 0 1 8 0 Enable Remarketing and Advertising Features.

9 0 1 9 0 Configure custom alerts for important metrics.

9 0 1 10 0 Remove access for users that should not have access.

0 0 0 0
#DIV/0!
10 Data Quality

10 0 1 1 0 Add all payment gateways to the Referral Exclusion list.

10 0 1 2 0 Add all your brand keywords/terms to the Manage Brand Terms list.

10 0 1 3 0 Use UTM tagging for all campaigns and activities.

10 0 1 4 0 Remove URL Query Parameters.

10 0 1 5 0 Configure Site Search and Site Search Categories.

10 0 1 6 0 Exclude all hits from known bots and spiders.

10 0 1 7 0 Sanitize all URIs.

10 0 1 8 0 Do not send or store any PII (Personally Identifiable Information) in Analytics.

0 0 0 0
#DIV/0!
11 Goals & Ecommerce

11 0 1 1 0 Set up goals. Correctly

11 0 1 2 0 Set up ecommerce tracking

11 0 1 3 0 Avoid duplicate transactions!

11 0 1 4 0 Use transaction refunds

 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

0 0 0 0
#DIV/0!
12 Events

12 0 1 1 0 Outbound links

12 0 1 2 0 Social links

12 0 1 3 0 Contact links

12 0 1 4 0 Page depth and scroll

12 0 1 5 0 Video tracking

12 0 1 6 0 Ajax stuff

0 0 0 0
#DIV/0!
SCORE HOTEL DIGITALIZATION PREPARATION #DIV/0!

II. HOTEL DIGITAL STARUP

1 Startup Element

1 0 2 1 0 Domains & Subdomains

1 0 2 2 0 Properties & Views

1 0 2 3 0 RAW Data & TEST Views

1 0 2 4 0 Naming Conventions

0 0 0 0
#DIV/0!
2 Popular Filters

2 0 2 1 0 Exclude Internal Traffic

2 0 2 2 0 Lower Case
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

0 0 0 0
#DIV/0!
3 Set up Goals

3 0 2 1 0 404 pages

3 0 2 2 0 Form completions

3 0 2 3 0 Bookings

3 0 2 4 0 Duration

3 0 2 5 0 Events

3 0 2 6 0 Destination URLs etc.

0 0 0 0
#DIV/0!
4 Implementation of Site Search

4 0 2 1 0 Is Your Analytics Setup Ready

4 0 2 2 0 E-commerce Tracking Code

4 0 2 3 0 Implementation of Event Tracking Codes

0 0 0 0
#DIV/0!
5 Standard event tracking codes that each website should have (indicative list):

5 0 2 1 0 Contact forms

5 0 2 2 0 Form Completion Abandonment

5 0 2 3 0 Tracking form errors

5 0 2 4 0 Outbound links

5 0 2 5 0 Newsletter subscriptions

5 0 2 6 0 Social media sharing buttons

 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

5 0 2 7 0 Videos (for Play, Pause, Stop)

0 0 0 0
#DIV/0!
6 Customized event tracking codes (indicative list):
For chat – as part of the customer support service, a chat widget can be
6 0 2 1 0 implemented within the website to track each time (for instance) visitors that have
contacted with customer support.
6 0 2 2 0 For (online) booking forms - for hotel websites.

6 0 2 3 0 Product Ratings - for e-commerce sites.

6 0 2 4 0 Baskets and checkouts - for e-commerce sites.

0 0 0 0
#DIV/0!
7 Other Startup Function

7 0 2 1 0

7 0 2 2 0

7 0 2 3 0

7 0 2 4 0

0 0 0 0
#DIV/0!
SCORE HOTEL DIGITAL STARUP #DIV/0!

III. PAY PER CLICK (PPC)

1 Wasted Spend 
Negative keywords prevent you from wasting thousands of dollars per month on
1 0 3 1 0
irrelevant keywords that don’t convert.

0 0 0 0
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

#DIV/0!
2 Quality Score

2 0 3 1 0 Better Quality Scores come higher rankings and lower costs.

0 0 0 0
#DIV/0!
3 Click-Through Rate (CTR) 

3 0 3 1 0 If your CTR is low, you could be losing ground to competitors.

0 0 0 0
#DIV/0!
4 Account Activity

4 0 3 1 0 Those who spend more time in their PPC accounts see better PPC success.

4 0 3 2 0 Long-Tail Keyword Optimization

4 0 3 3 0 Ad Text Optimization

4 0 3 4 0 Landing Page Optimization 

0 0 0 0
#DIV/0!
Search
5 Term  Report

5 0 3 1 0 One word broad match keywords

5 0 3 2 0 Exact match negative keywords

5 0 3 3 0 Long tail keywords

0 0 0 0
#DIV/0!
6 Location Targeting Set Up

6 0 3 1 0 Do Negative Location Exist

 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

0 0 0 0
#DIV/0!
7 Campaigns

7 0 3 1 0 Naming Structure.

7 0 3 2 0 Interest Category

7 0 3 3 0 Topics campaigns

0 0 0 0
#DIV/0!
8 Ad Groups

8 0 3 1 0 Description Line 1

8 0 3 2 0 Evaluate Bounce Rate

8 0 3 3 0 Session Duration

8 0 3 4 0 Exit %

8 0 3 5 0 Pages / Session

0 0 0 0
#DIV/0!
9 Advertising Extensions

9 0 3 1 0 Site links

9 0 3 2 0 Call extension

9 0 3 3 0 Location extension

9 0 3 4 0 Social extension

9 0 3 5 0 Review extension

0 0 0 0
#DIV/0!
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

10 Keywords Grouping

10 0 3 1 0 Connection with Google Analytics

10 0 3 2 0 Evaluate the average time

10 0 3 3 0 Call extension

10 0 3 4 0 Geographic Report

10 0 3 5 0 Keywords Bids

10 0 3 6 0 The Display Network

10 0 3 7 0 Remarketing Campaigns

10 0 3 8 0 Date Range

10 0 3 9 0 KPI’s

0 0 0 0
#DIV/0!
11 Settings

11 0 3 1 0 Device targeting (is mobile split out?)

11 0 3 2 0 Ad delivery method

11 0 3 3 0 Ad rotation (optimizing for clicks when goals are based around conversions?)

11 0 3 4 0 Location/language targeting

11 0 3 5 0 Ad Scheduling.

11 0 3 6 0 Account Structure

0 0 0 0
#DIV/0!
12 Keywords

9 17 0 1 0 Broad vs. exact vs. phrase match terms

9 17 0 2 0 Bids set too high or low to produce results or maintain goals?

 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

0 0 0 0
#DIV/0!
13 Networks

13 0 3 1 0 Display network segments

0 0 0 0
#DIV/0!
14 Remarketing

14 0 3 1 0 Are they all collecting members?

14 0 3 2 0 Is there an audience set up for each abandonment level?

14 0 3 3 0 Can you find the cookie codes in the website code?

14 0 3 4 0 An Analytics Account

0 0 0 0
#DIV/0!
SCORE PAY PER CLICK (PPC) #DIV/0!

IV. SEARCH ENGINE OPTIMIZATION (S.E.O)

1 Check off items as you go along.
Have you set up Gmail filters for your new site, or setup a new email address?
1 0 4 1 0
This isn’t necessary, but always makes things easier for me
1 0 4 2 0 Have you installed Google Analytics? This is not optional!

1 0 4 3 0 Have you installed Google Search Console? Again, not optional.

1 0 4 4 0 Have you installed Bing Webmaster Tools? Do this too.

Using WordPress? Have you installed Google Analytics by Yoast and Yoast
1 0 4 5 0
SEO? These plugins will make your life 10x easier.
Have you checked Google’s Search Console for 404 / 500 errors, duplicate
1 0 4 6 0
content, missing titles and other technical errors that Google has found?
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

1 0 4 7 0 Have you used Browseo to find even more technical errors?

1 0 4 8 0 Find broken links, errors, and crawl problems?

1 0 4 9 0 Have you used Google’s Keyword Planner?

1 0 4 10 0 Have you looked at competitor link profiles?

Have you incorporated your primary keyword (or something close) into your page
1 0 4 11 0
URL?
1 0 4 12 0 Are all of your title tags ~65 characters or less?

1 0 4 13 0 Are all of your meta description tags ~155 characters or less?

1 0 4 14 0 Do you have a healthy amount of search engine-accessible text on your site?

1 0 4 15 0 Did you use synonyms in your copy?

1 0 4 16 0 Are you linking to your internal pages in an SEO-friendly way?

1 0 4 17 0 Document your SEO strategy

Are you describing the page you’re linking to in the anchor text, so that both users
1 0 4 18 0
and search engines understand what it’s about?
1 0 4 19 0 Have you started off-page optimization and began building links?

1 0 4 20 0 Have you made sure your site isn’t creating any duplicate content?

1 0 4 21 0 Improve Site Speed and Performance

1 0 4 22 0 Have you created an XML sitemap?

1 0 4 23 0 txt file and submitted it in Google and Bing Webmaster Tools?

Have you claimed your business / website username on other major networks for
1 0 4 24 0
reputation management reasons?

0 0 0 0
#DIV/0!
2 On-Page Optimization

2 0 4 1 0 Head Section Order

2 0 4 2 0 Title Tag
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

2 0 4 3 0 Description Tag

2 0 4 4 0 Keywords Tag

2 0 4 5 0 Heading Tags

2 0 4 6 0 Overall Word Count

2 0 4 7 0 Alt Attributes with Keywords

2 0 4 8 0 Underscores in URLs

2 0 4 9 0 Fully Qualified Links

2 0 4 10 0 Make JavaScript/CSS External

0 0 0 0
#DIV/0!
3 Sitewide Optimization

3 0 4 1 0 Text Navigation

3 0 4 2 0 txt File

3 0 4 3 0 Keyword Strategy

3 0 4 4 0 Web Analytics

3 0 4 5 0 Server Configuration

3 0 4 6 0 Privacy Statement

3 0 4 7 0 Static Pages

3 0 4 8 0 Static Index Pages

3 0 4 9 0 Use Text over Images

3 0 4 10 0 Ensure No SPAM Tactics

0 0 0 0
#DIV/0!
4 Webmaster Tools
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

4 0 4 1 0 Set Up a Bing Webmaster Tools Account and a Google Search Console Account

4 0 4 2 0 Check Crawl Errors Reported

4 0 4 3 0 Review Mobile Usability Issues

4 0 4 4 0 Check for Manual Penalties Reported

4 0 4 5 0 Analyze Your Site Traffic Against Known Google Algorithm Updates

0 0 0 0
#DIV/0!
5 Crawl Your Site

4 0 4 1 0 Do an SEO Audit and Define Your Site Architecture

4 0 4 2 0 Update URLs, Page Titles, and Meta Descriptions

4 0 4 3 0 Establish a Value Proposition

4 0 4 4 0 Define Your Target Audience

4 0 4 5 0 Plan New Page Titles

4 0 4 6 0 Track Keywords and Topics for Each Page

4 0 4 7 0 Review and Edit Page Content as Needed

4 0 4 8 0 Incorporate Visual Content

4 0 4 9 0 Optimize for Conversions

0 0 0 0
#DIV/0!
6 Audit your SEO

4 0 4 1 0 Use owned, paid, and earned media in SEO

4 0 4 2 0 Consider the “4 Vs” of semantic search

4 0 4 3 0 Optimize your content

4 0 4 4 0 Incorporate SEO into social

 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

4 0 4 5 0 Choose the right agency

4 0 4 6 0 Take advantage of outside sites’ SEO power

4 0 4 7 0 Use rich snippets

4 0 4 8 0 Activate your employees for greater SEO power

4 0 4 9 0 Measure your success

4 0 4 10 0 Use SEO data to inform all content marketing

0 0 0 0
#DIV/0!
SCORE SEARCH ENGINE OPTIMIZATION (S.E.O) #DIV/0!

V. SOCIAL MEDIAS
1 Creating Social Medis Account

1 0 5 1 0 Twitter

1 0 5 2 0 Facebook

1 0 5 3 0 Instagram

1 0 5 4 0 LinkedIn

1 0 5 5 0 Google+

0 0 0 0
#DIV/0!
2 Maintain Social Media Accounts

2.1 Daily

2 1 5 1 0 Reply to incoming messages

2 1 5 2 0 Check alerts for brand mentions and respond as needed

2 1 5 3 0 Monitor for untagged mentions and related keywords and respond as needed
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

2 1 5 4 0 Check current trending topics for language to include and avoid

2 1 5 5 0 Schedule posts according to effective times of day:

2 1 5 6 0 6-10 times daily for Twitter

2 1 5 7 0 1-2 times daily for Facebook

2 1 5 8 0 1-2 times daily for Google+

2 1 5 9 0 1-3 times daily for Instagram

2 1 5 10 0 Update Instagram Story

2 1 5 11 0 1 time daily for LinkedIn

2 1 5 12 0 Review products and services for upcoming posts

2 1 5 13 0 Work on original content: blogs, videos, podcasts, etc.

2 1 5 14 0 Monitor competitor platforms for ideas, responses, trends

2 1 5 15 0 Engage with active followers and fans

0 0 0 0
#DIV/0!
2.2 Weekly

2 2 5 1 0 Connect with influencers in the space

2 2 5 2 0 Check analytics and adjust scheduling and topics as needed

2 2 5 3 0 Create and monitor weekly goals for engagement, consistency, growth

2 2 5 4 0 Strategize with colleagues

2 2 5 5 0 Check analytics for paid ads and adjust as needed

0 0 0 0
#DIV/0!
2.3 Monthly

2 3 5 1 0 Check analytics for all platforms and consider needed adjustments to scheduling, topics
 Hotel Marketing Digitalization - Internal Audit
Hotel Management SPHM Hospitality
Progammed by Drs. A. Agus Purwanto, SE MM Control System
CHA

Section Question Audit Program Step N/A Plan No Yes Comments

2 3 5 2 0 Research and try a new strategy each month; flag for follow-up analytics

2 3 5 3 0 Set goals and reminders for the next month

0 0 0 0
#DIV/0!
SPHM Master Audit Report Section 1.7 Section 2.7 Section 3.7 Section 4.7 Section 5.7 Section 6.7 Section 7.7 Section 8.7

AUDIT PARTICIPATION OVERVIEW

(who attended from the facility) Senior Management Worker Representatives Union Representatives
(Checkbox when true) (Checkbox when true) (Checkbox when true)

Q4.01 Attendance during opening meeting ✘

Q4.02 Attendance during audit

Q4.03 Attendance during closing meeting

Q4.04 If not present, please comment under appropriate heading Enter Details Here Enter Details Here Enter Details Here

AUDIT SUMMARY Enter Details

Who accepted the non-compliance issues as representative of the site? (Name and job
Q4.05 Enter Text Here
title)

Was there general acknowledgment of the need for action to be implemented to address
Q4.06
the non-compliance issues? Choose answer from DropDown List

Q4.07 Please provide some comments Enter Details Here

Q4.08 Overall response/ observations to the audit process by managers Enter Text Here

Q4.09 Overall response/ observations to the audit process by workers Enter Text Here

Q4.10 Examples of good practices observed Enter Text Here

TOTAL NC SCORE Automatically filled once audit checklist is completed

Q4.11 Audit Score 0

Q4.12 Limit Date for FUP Audit Based on date on Section 2.8 - 'Date of Audit'
 NON COMPLIANCES (NCS) DETAILS
Number of NCs per FP Fundamental Principle (FP) Executive Summary of NCs Found Executive Summary of Good Examples Noted

1 01 - Business is conducted lawfully and with Enter Text Here Enter Text Here
Q4.13
integrity

02 - Work is Conducted on the Basis of Freely

Q4.14 2 Enter Text Here Enter Text Here
Agreed & Documented Terms of Employment

3 03 - All Workers are Treated Equally and With Enter Text Here Enter Text Here
Q4.15
Respect and Dignity

Q4.16 4 04 - Work is Conducted on a Voluntary Basis Enter Text Here Enter Text Here

Q4.17 5 05 - All Workers Are of An Appropriate Age Enter Text Here Enter Text Here

Q4.18 6 06 - All Workers Are Paid Fair Wages Enter Text Here Enter Text Here

Q4.19 7 07 - Working Hours For All Workers Are Reasonable Enter Text Here Enter Text Here

08 - All Workers Are Free to Exercise their Right to

Q4.20 8 Form and / or Join Trade Unions or to Refrain From Enter Text Here Enter Text Here
Doing So and to Bargain Collectively

09 - Workers' Health & Safety Are Protected at

Q4.21 9 Enter Text Here Enter Text Here
Work

10 - Workers Have Access to Fair Procedures and

Q4.22 10 Remedies Enter Text Here Enter Text Here

11 - Land Rights of Communities, Including

Q4.23 11 Indigenous Peoples, Will be Protected and Enter Text Here Enter Text Here
Promoted

12 - Business is Conducted in a Manner Which

Q4.24 12 Embraces Sustainability and Reduces Environmental Enter Text Here Enter Text Here
Impact
SPHM Master Audit Report Section 1.7 Section 2.7 Section 3.7 Section 4.7 Section 5.7 Section 6.7 Section 7.7 Section 8.7

Audit Result Hotel Digitalization

THIS YEAR
No. Audit Area Audit Points Points Deducted
Audit Rating Point Deductions

Excellent 90% - 100%

01 SCORE HOTEL DIGITALIZATION PREPARATION Good 60% - 89%
02 SCORE HOTEL DIGITAL STARUP Need Improvement < 60%
03 SCORE PAY PER CLICK (PPC)
04 SCORE SEARCH ENGINE OPTIMIZATION (S.E.O)
05 SCORE SOCIAL MEDIAS
06 SCORE HOTEL GUEST SERVICE DIGITALIZATIO
07 SCORE HOTEL DIGITAL MARKETING
08 SCORE ONLINE TRAVEL AGENTS (OTA's)
FINAL SCORE maximum / actual

Internal Auditor, Hotel Information & Technology

Hotel General Manager Vice President Internal Audit & Finance

SPHM Master Audit Report Sec 1.7 Sec 2.7 Sec 3.7 Sec 4.7 Sec 5.7 Sec 6.7 Sec 7.7 Sec 8.7

Pilgrimage Village - Vietnam

Hotel Digitalization Internal Audit Report

Issued by the Internal Audit Office August 31, 2010

Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

EXECUTIVE SUMMARY
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

AUDIT OBJECTIVES

AUDIT SCOPE

AUDIT METHODOLOGY
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

FINDINGS

The findings, which follow, relate to compliance and adherence to the terms and conditions of the full operations:

Finding 1

Recommendation

Management’s Response
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

Responsible Party

Implementation Date

Recommendation

Management’s Response

Responsible Party

Implementation Date
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

Recommendation

Management’s Response

Responsible Party

Implementation Date
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

Recommendation

Management’s Response

Responsible Party

Implementation Date
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

Recommendation

Management’s Response

Responsible Party

Implementation Date
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

Recommendation

Management’s Response

Responsible Party

Implementation Date

Recommendation
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

Management’s Response

Responsible Party

Implementation Date

INHERENT LIMITATIONS

Because of the inherent limitations of lessee procedures and controls, subjective interpretation of the contract, errors or irregularities may occur and not be
detected. Also, projections of compliance with terms and conditions to future periods are subject to the risk that lessee procedures may become non-compliant due
to changes in conditions or that the degree of compliance with the Hotel Lease Agreement may deteriorate.

CONCLUSION
 Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality

Drs. A. Agus Purwanto, SE MM Albert Hutajulu, SE Ak, MM

Chief Executive Officer Auditor

Distribution
Hotel Owner
Hotel General Manager
Board of Directors

Head Quarter
Internal Audit Office
Hotel Management SPHM Hospitality
SPHM Master Audit Report Section 1.7 Section 2.7 Section 3.7 Section 4.7 Section 5.7 Section 6.7 Section 7.7 Section 8.7

How to add pictures - Use INSERT, ILLUSTRATIONS, ADD PICTURES

Adding Images To help keep the size of the Report as small as possible for ease of sending and saving the document we recommend
that you use Microsoft Paint to resize your photos.
To do so please follow these instructions:
1) To start Microsoft Paint, click 'Start', 'Programs', 'Accessories', then 'Paint'.
2) Open the image file you wish to edit.
3) Click the 'Image' Menu at the top and select "Stretch/Skew Image”.
4) Choose a percentage figure to resize the image: to avoid distortion, choose the same percentage for horizontal and vertical stretch.
Click OK.
5) Once you have the desired size, click File > Save As… (To prevent overwriting the original image).
Save As jpeg (this provides compression to make the file smaller).
6) Use Insert, Illustrations to add the picture

Insert a Picture Here Insert a Picture Here Insert a Picture Here

Comments Comments Comments

Insert a Picture Here Insert a Picture Here Insert a Picture Here

Insert a Picture Here Insert a Picture Here Insert a Picture Here

Comments Comments Comments

Insert a Picture Here Insert a Picture Here Insert a Picture Here

Comments Comments Comments

Insert a Picture Here Insert a Picture Here Insert a Picture Here

Comments Comments Comments

Comments Comments Comments
Insert a Picture Here Insert a Picture Here Insert a Picture Here

Comments Comments Comments

Insert a Picture Here Insert a Picture Here Insert a Picture Here

Comments Comments Comments

Insert a Picture Here Insert a Picture Here Insert a Picture Here

Comments Comments Comments

Insert a Picture Here Insert a Picture Here Insert a Picture Here

Comments Comments Comments

SPHM Master Audit Report Section 1.7 Section 2.7 Section 3.7 Section 4.7 Section 5.7 Section 6.7 Section 7.7 Section 8.7

Documments Scanned:
___Form_Master_Date ___Form_Master_Dropdown_1 ___NC_Scores Yes Yes
#REF! Please select No No
Equipment & MRO N/A NR
Human Resources
Innovation Sourcing
IT & Telecom NC
Logistics NC
Market Research NC
Marketing Agencies and Media NC
Marketing Promotional and Sales Services NC
Media (Placement) NC
Professional Services NC
Travel NC
Workplace Materials & Services NC
NC
NC
Observation
Observation
Observation KI
Observation
Observation
Observation KI
Observation
NC
NC
NC
NC
NC
C
NC
NC
C
NC
NC
Observation
Observation
NC
NC
NC
NC
NC
NC
C
C
Observation
NC
NC
NC
Observation
Observation
NC
C
KI
Observation
NC
C
KI
Observation
NC
Observation
C
C
NC
C
NC
NC
NC
NC
NC
NC
NC
KI
C
NC
Observation
NC
NC
KI
Observation
NC
C
NC
C
C
NC
NC
C
C
NC
NC
C
C
C
NC
Observation
Observation
Observation
KI
C
NC
C
C
C
Observation
Observation
Observation
C
Observation
Observation
C
NC
C
NC
C
C
Observation
Observation
Observation
Observation
NC
Observation
NC
NC
C
Observation
Observation
Observation
Observation
Observation
NC
NC
NC
C
C
NC
C
NC
C
C
NC
Observation
C
KI
C
NC
NC
C
C
NC
KI
C
C
KI
NC
C
C
C
C
C
C
C
Observation
NC
KI
KI
C
KI
KI
C
KI
KI
C
C
C
NC
C
C
NC
Observation
NC
C
NC
Observation
Observation
Observation
NC
NC
Observation
NC
C
C
NC
NC
NC
Observation
NC
NC
NC
NC
Observation
C
Observation
NC
NC
C
C
C
C
C
NC
C
C
NC
Observation
C
NC
NC
KI
NC
Observation
Observation
NC
NC
NC
NC
C
NC
KI
C
NC
NC
NC
NC
Observation
Observation
Observation
Observation
KI
KI
NC
NC
NC
NC
Observation
Observation
Observation
Observation
NC
Observation
Observation
Observation
Observation
Observation KI
NC
Observation
Observation
Observation
Observation
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
VERIFIED DESKTOP
VERIFIED ON SITE
REJECTED 1.01 NC NC 10
1.02 NC C 100
1.03 NC KI (2) 100
1.04 NC KI (3) 100
1.05 NC KI (4) 100
1.06 NC Observation 0
1.07 NC
1.08 NC
1.09 NC
1.10 NC
1.11 NC
1.12 Observation
1.13 Observation
1.14 Observation
1.15 Observation
1.16 Observation
1.17 Observation
1.18 Observation
1.19 NC
1.20 NC
1.21 NC
1.22 KI (4)
1.23 KI (4)
2.01 NC
2.02 NC
2.03 C
2.04 NC
2.05 C
2.06 NC
2.07 NC
2.08 NC
2.09 NC
2.10 NC
2.11 Observation
2.12 Observation
2.13 Observation
2.14 Observation
2.15 Observation
3.01 NC
3.02 C
3.03 C
3.04 Observation
3.05 NC
3.06 NC
3.07 Observation
3.08 NC
3.09 Observation
4.01 NC
4.02 C
4.03 KI (4)
4.04 NC
4.05 C
4.06 KI (4)
4.07 Observation
4.08 NC
4.09 C
4.10 C
4.11 NC
4.12 C
4.13 NC
4.14 NC
4.15 NC
4.16 NC
4.17 Observation
5.01 NC
5.02 NC
5.03 NC
5.04 KI (4)
5.05 C
5.06 NC
5.07 Observation
5.08 Observation
5.09 NC
5.10 KI (4)
5.11 Observation
5.12 NC
6.01 C
6.02 NC
6.03 NC
6.04 C
6.05 NC
6.06 NC
6.07 C
6.08 C
6.09 NC
6.10 NC
6.11 C
6.12 C
6.13 C
6.14 NC
6.15 Observation
6.16 Observation
6.17 Observation
6.18 KI (2)
7.01 C
7.02 NC
7.03 C
7.04 C
7.05 C
7.06 Observation
7.07 Observation
7.08 Observation
7.09 NC
7.10 Observation
7.11 Observation
8.01 NC
8.02 NC
8.03 C
8.04 NC
8.05 NC
8.06 NC
8.07 Observation
8.08 Observation
8.09 Observation
8.10 Observation
8.11 NC
8.12 NC
8.13 NC
8.14 NC
8.15 C
8.16 Observation
8.17 Observation
8.18 Observation
8.19 Observation
8.20 Observation
9.01 NC
9.02 NC
9.03 NC
9.04 C
9.05 C
9.06 NC
9.07 NC
9.08 NC
9.09 C
9.10 NC
9.11 Observation
9.12 C
9.13 C
9.14 C
9.15 NC
9.16 NC
9.17 KI (2)
9.18 C
9.19 NC
9.20 C
9.21 NC
9.22 C
9.23 KI (4)
9.24 NC
9.25 C
9.26 C
9.27 C
9.28 C
9.29 C
9.30 NC
9.31 Observation
9.32 NC
9.33 KI (2)
9.34 C
9.35 C
9.36 KI (3)
9.37 KI (3)
9.38 C
9.39 C
9.40 C
9.41 C
9.42 C
9.43 Observation
9.44 C
9.45 C
9.46 NC
9.47 Observation
9.48 NC
9.49 C
9.50 NC
9.51 Observation
9.52 Observation
9.53 NC
9.54 NC
9.55 NC
9.56 Observation
9.57 NC
9.58 C
9.59 C
9.60 Observation
9.61 Observation
9.62 Observation
9.63 NC
9.64 Observation
9.65 NC
9.66 NC
9.67 NC
9.68 NC
9.69 Observation
9.70 C
9.71 NC
9.72 NC
9.73 NC
9.74 KI (3)
9.75 C
9.76 NC
9.77 C
9.78 C
9.79 NC
9.80 C
9.81 NC
9.82 Observation
9.83 Observation
10.01 C
10.02 NC
10.03 NC
10.04 KI (3)
10.05 NC
10.06 KI (2)
10.07 Observation
10.08 Observation
10.09 Observation
10.10 NC
10.11 NC
10.12 C
10.13 NC
10.14 C
10.15 C
11.01 NC
11.02 NC
11.03 NC
11.04 NC
11.05 Observation
11.06 Observation
11.07 Observation
11.08 Observation
11.09 C
12.01 C
12.02 NC
12.03 NC
12.04 NC
12.05 NC
12.06 Observation
12.07 Observation
12.08 Observation
12.09 Observation
12.10 NC
12.11 Observation
12.12 Observation
12.13 Observation
12.14 Observation
12.15 Observation
12.16 NC
12.17 Observation
12.18 Observation
12.19 Observation
12.20 Observation