Jaipuria Institute of Management,

Vineet Khand, Gomti Nagar

Lucknow – 226 010

Academic Year 2020-21

Batch 2019-21
Trimester 4th
Programme PGDM-RM
(PGDM / PGDM-FS / PGDM-RM)
Name of Course Store Operations
Section E
Name of Faculty Dr. Himanshu Misra

Nature of Submission Assignment

(Assignment / Project Report)
Topic of Assignment / Project Best Practices at Store

Deadline for Submission 20th -09-20

Group/ Learning Team Number
Maximum Marks Allotted

Contribution of Group/LT members in the Assignment/Project

Sl. Name & Enrollment Number of Contribution Signature

No. Student

1 KRITIKA CHAUHAN/ JL19RM020 Logistics of Ajio Kritika.

2 Sajal Kumar/ JL19RM038 Logistics of delhivery Sajal
3 Shashank Tripathi/ JL19RM048 Logistics of delhivery Shashank

4 Yanina Chowdhury/ JL19RM059 Introduction of logistics management Yanina

Date of receiving at PMC: Signature of PMC Staff:

Penalty [Marks to be deducted (if any)]:

Logistics Management:
Logistics management is a part of SCM aspect that is being used to fulfil consumer needs via the
preparation, coordination and execution of optimal storage and transportation of relevant

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material, commodities / services through origin to the destination. Logistics planning lets
businesses minimize costs and boost user experience.
The transportation procurement starts with the aggregation of raw materials to the late stages of
the delivery of goods to the location.
Logistics management promotes project strategy, preparation, and execution by adhering to
consumer expectations and business expectations.

Logistics management includes a variety of components, such as:

 Choosing suitable manufacturers only with potential supply services
 Deciding most efficient travel routes
 Discover most qualified form of execution
 Utilizing tools and IT services to conduct similar operations effectively.

Imprudent choices in logistics management raise a lot of issues. For e.g., shipments that lag or
are overdue contribute to disappointment with the purchaser. Harm to products due to reckless
transport is yet another possible problem. Weak logistics preparation steadily raises spending and
problems can emerge from the introduction of obsolete logistics tools.Any of these issues arise
because of inappropriate procurement actions, including the appointment of the poor provider or
the execution of distribution activities lacking adequate resources.

Organizations should adopt best logistic operations methods to fix these problems. Firms must
rely on teamwork instead of rivalry. Strong coordination between transport operators, consumers
and suppliers helps minimize costs. Efficient and reliable transport suppliers are also critical to
business growth.

LOGISTICS MANAGEMENT
OF AJIO:
AJIO works through third - party service
companies to deliver goods to customers

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("Logistic Partners"). Information including its Logistic Partner that will process the distribution
of the ordered product or services) would be provided to customers after distribution of the
ordered products / services) to the Logistic Partner through AJIO. An estimated day of arrival of
the ordered product will also be given to the Customer on the shipment notification tab. AJIO
can also distribute Goods to Consumers itself without the participation of Logistic Partners.
Although AJIO strives to accelerate certain services across the Channels and ensure the
distribution of its goods across India, AJIO currently has a select list of places where distribution
can be conducted. Also, at time of making an order for procurement of goods on the Website,
customers are asked to input their pin-code information to check whether orders will be made in
their regions.
If a region in which the Customer wants the ordered goods to be shipped does not come under
the accepted distribution network of AJIO, AJIO would not be capable of processing that request
forward.
Until making the payments to the Sites for procurement of products, the Customer would be
required to have a shipping address. When providing the specifics of the shipping address,
Consumer must ensure that correct, full and precise information is given alongside appropriate
landmarks to assist in the identification of location. In case of inability to supply the ordered
Goods resulting from failure of the Consumer to provide correct, total and reliable details doesn't
really make AJIO responsible at any time.
A limit of 3 (three) attempts shall be made to supply purchased merchandise to its Customer. If
the Customer appears to be unable after 3 (three) tries, AJIO retains the option to rescind the
demand for the goods bought at its complete authority.
Although AJIO 'll enjoy fair efforts to ensure that ordered goods are shipped itself to Consumers
on deadline, shipment may also be postponed mostly on basis of:
 Logistic problems outside the reach of AJIO.
 Unfair environmental conditions.
 Constitutional disturbances, demonstrations, lockouts, etc.
 actions of Creation, such as earthquakes, flood, etc,
 Certain unforeseeable conditions.
AJIO, as an internal procedure, undergoes several performances relative to ensure that
administrators and persons working by its Logistic Partners are people with the highest respect
for integrity and dignity. Even so, AJIO cannot guarantee which its vendors or staff of its
Logistic Partners act in a way that exudes rigorous discipline, integrity, and decent demeanour.It
is clearly specified how some unhealthy-mannerism, impoliteness, rudeness or crudeness
displayed by AJIO 's shipping managers or employees of Logistic Partners is beyond the
jurisdiction of AJIO and any issues occurring between the user and AJIO 's delivery managers or
personnel of the Logistics Company may have to be handled individually by User.

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On effective order placement on the Portals after AJIO have effectively turned over all the
ordered Product(s) towards its Logistic Partner, the Customer will obtain an unique
identification that will allow the User to monitor the distribution status of the goods purchased.
The Customer may be using the Monitoring Identification no. on the Websites or the Smartphone
Application of a Logistic Partner to verify the location of product category as well as the
approximate time of its distribution.
AJIO intend to make fair efforts to ensure also that status of the goods bought is changed on
time. Even so, AJIO doesn't really ensure its consistency of monitoring record since it is
modified on a real-time basis and seems to be liable to uncertainties resulting from delays in
updating details and other technicalities outside the control of AJIO.
AJIO retains the right to incur postage costs for items of the a value less than the stated amount
and/or products for which payment is made by form of cash on delivery or any other digital
payment method. If compensated, these charges shall never be reimbursed to a Customer for
cancelled flights or refunds made after goods have been ordered, other than in the situation of the
product which has a malfunction also at date of shipment (“for reasons attributable to and
approved by AJIO after proper verification at its sole discretion”).
The title and probability of damage on all purchased goods shall be passed on to the Consumer
on shipment of the purchased items to Customer.
The transfer and exchange of imported goods carried out by AJIO's reverse logistics associates or
by AJIO 's distribution managers.

LOGISTICS MANAGEMENT OF DELHIVERY

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Delhivery was founded in the year 2011 by Sahil Barua and Mohit Tandon. It is India's biggest
online B2B and C2C e-commerce delivery enablement company. Organization's main goal is to
satisfy the needs of India's online order request through top tier industry solutions, domain ability
and providing last mile delivery. Delhivery offers broad administrations extending from last mile
conveyances, outsider fulfillment, warehousing administrations and programming arrangements,
for example, channel incorporation programming for dealers selling over numerous stages.
Delhivery adaptable arrangement of administrations makes it simpler for venders and buyers to
associate quicker. Five years into the business, Delhivery handles more than 250,000 shipments
for each day for over 100,000+ dealers, 25000+ customers and 1800+ retailers across 450+ urban
communities. They give a measured arrangement of internet business services that fulfill the
orders for over 6600+ pin codes. Delhivery provides a warehousing system that helps in efficient
management of freight and inventory.
Delhivery comes under the third party Logistics Service and their customers are listed below:
 Flipkart

 Amazon

 Myntra

 Shopper’s Stop

 Zivame

What Are The Best Qualities Of Delhivery Supply Chain Logistics?

1. Usage of Big Data: Data proves to be the important aspect of any logistics company and
Delhivery uses the data wisely for identifying the gaps, creating solutions and predicting
events and implementing the solution for efficient services.

2. Inventory Optimization: Forecasting plays a pivotal role for the Delhivery and to
optimize the inventories well for higher efficiency.

3. Adaptability and Flexibility: Company’s adapt very well to the global trends and they
are quite flexible so that supply chain operations don’t get effected.

4. Rapid Fulfillment: Customers wants instant gratification nowadays. Delhivery fulfill

customer needs at a fast pace.

The business model followed by the Delhivery is distributed model and E-commerce methods
for fulfilling the needs of Business to Business customers. They deliver packages from the hub
directly to the customers with no delays. There is not much competition in providing delivery
and freight services with the warehousing on the top but small players are catching up day-by
day. The client base of Delhivery is huge with big brands under the name.

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Building Blocks of Delhivery:
 Shipping by Air Express

 Sea and Cargo shipping

 Full Truckload Freight

 Less than truckload

There are multiple options that are available for the delivery of goods that helps them to cater to
wide number of customers. Customers enjoy various benefits such as order picking and tracking
the orders in real time system. Customers can return and replace the packages easily.

Warehousing
It is the most important aspect of logistic management. Without warehousing any company can’t
even think of managing day to day operations. Delhivery follows the system for day to day order
management and it is efficient as well.
 The inventories can be managed very easily and they have multiple warehouses which
cater the orders of customers.

 Delhivery have its integration of warehouse management system with major courier
partners. It helps them in quicker deliveries and also helps in collecting the information.

 The benefits which are associated with the Delhivery day to day operations are more and
economic benefit is one of them because of quicker distribution of orders and efficient
management.