College of Administrative and Financial Sciences

Assignment 1
Principles of Management (MGT101)
Deadline: End of Week 7 (17/10/2020 @ 23:59)

Course Name: Principles of

Student’s Name:
Management
Course Code: MGT101 Student’s ID Number:
st
Semester: 1 CRN:
Academic Year: 1441/1442 H, 1st Term

For Instructor’s Use only

Instructor’s Name: Dr. Gowri Vijayan
Students’ Grade: /5 Level of Marks: High/Middle/Low

Instructions – PLEASE READ THEM CAREFULLY

 This assignment is an individual assignment.
 Due date for Assignment 1 is by the end of Week 7 (17/10/2020).
 The Assignment must be submitted only in WORD format via allocated
folder.
 Assignments submitted through email will not be accepted.
 Students are advised to make their work clear and well presented. This also
includes filling your information on the cover page.
 Students must mention question number clearly in their answer.
 Late submitted assignments will NOT be entertained.
  Avoid plagiarism, the work should be in your own words, copying from
students or other resources without proper referencing will result in ZERO
marks. No exceptions.
 All answered must be typed using Times New Roman (size 12, double-
spaced) font. No pictures containing text will be accepted and will be
considered plagiarism).
Submissions without this cover page will NOT be accepted.

Assignment Workload:
 This Assignment comprise of a short Case.
 Assignment is to be submitted by each student individually.

Assignment Purposes/Learning Outcomes:

After completion of Assignment-1 students will able to understand the
LO 1. Identify and explain the concept of management, functions, roles and skills
of a manager (Lo1.1)

Assignment-1
 Please read the case “The Decline of Sears” on Page number 73, Chapter
2 “Management Theory” available in your textbook/e-textbook
“Management: A Practical Approach” 9th edition by Kinicki, A., &
Williams, B., and answer the following questions in about 500 words:

Assignment Question(s): (Marks 5)

1. What is the underlying problem in this case from Edward Lampert’s

perspective? (2marks)
2. What are the key causes of Sears’ decline? (1.5 marks)
3. To what extent did sears use a total Quality Management perspective in
running the business? (1.5 marks)
Answers:
1.

Competitors didn't deal with the basic issue in this situation, as indicated by

Edward Lampert, the fundamental issue was the decrease in promotion and use utilization

and the climb in e-commerce. For years, his shared assets ESL speculations and the

selling of significant land have spared the distressed seller on the floor for trillions of

dollars of credit. Sears has not battled well and adjusted to the new ways to deal with the

executives that expect to continue Lampert's customer base.

During the 1990s, Sears turned into another specialized period for organizations

like Alibaba, which implies that it was a challenge. Sears said that he would buy greater

occasion to attempt a progress to benefit for the company. However, examiners are wary

about the social affair's coming back following quite a while of interest in shops.

Lampert said in 2013, "I haven't spent enough in the stores. The organization did well

until the 1990s.

2.

Most assessments appear to upbraid the breakdown for boss Eddie Lampert's

endeavour to change Sears into an online Amazon contender and his subsequent frailty to

upgrade the Sears and K-Mart "squares and solid" stores.

That is confusing the sign with the explanation, regardless.

In war, authorities will by and large battle utilizing philosophies that worked in

the last war. The proportionate is considerable in business. Colossal, created associations
conventionally hold up until a business technique has been market-endeavoured prior to

finishing it themselves, hence, everything considered it's past the last defining moment.

An acclaimed instance of "doing combating the last battle" in business when Apple made

the Macintosh arrangement open to non-Apple equipment makers, expecting to go over

the accomplishment of Windows. The assessment diminished Apple's compensation

without broadening piece of the overall business which is the explanation Jobs completed

it following re-joining Apple.

Lampert's attempted emulate of Amazon appears, apparently, to be especially

overwhelmed while thinking about that the huge box book shops had as of late

endeavoured to battle Amazon on Amazon's zone and pitiably fizzled, with one leaving

business and the other obliged to look after a substitute system.

As conventional retailers have battled against the Amazon juggernaut, a conceivably

beneficial system is constantly rising that builds up the one thing that Amazon needs (or

required... more about that in a second): an actual presence in the near to organize.

3.

Keeping in line to pledge to quality in its items and administrations, Sears

enrolled all its item fix focuses to the ISO 9002:1994 quality administration framework

standard. Towards the finish of 2002, all the convey in administration focuses were

enrolled under a similar standard framework.

Burns went to the in-home help side of its business. Towards the finish of 2005, 383

areas of Sears were under the domain of its ISO 9001 enrolment, remembering each of

the six for home locales.

ISO 9001 consistence helped boosting confidence among Sears' partners and

helped improving proficiency in finishing fixes. Partners were additionally enabled by the

giving them voice on the best way to execute ISO 9001. Because of rigid execution of

value consistence, Sears got interchangeable to having quality items and administrations

among its clients.