1.

(10%) Answer the following questions:

a) Explain how the improvement process (improvement initiatives or projects) in a Real Time
Enterprise context differs from the traditional mode of improvement.

Difiere debido a que si bien existe un plan de largo plazo, este se debe ir ajustando de acuerdo a
los resultados del monitoreo del proceso en tiempo real, entonces se hace una reimplantación
veloz de los rediseños y además se dispone se un sistema de medición de desempeño efizas y
preciso, lo que disminuye los tiempos de respuesta.

b) Explain the essential competitive advantage that the concept of Real Time Enterprise can
deliver to a company.

Esto al igual como el ejemplo de la Formula 1 permite a las compañías responder a los
requerimientos del entorno a una velocidad mayor. Ejemplo si un banco antes otorgaba un
crédito en 25 días, luego esto se ha visto disminuido debido al trabajo conjuntos de ingeniería de
proceso y el trabajo de tecnologías de información.

2. (40%) Banco de Chile declares its mission on its website. It is transcribed below: To deploy
responsibly and with excellence, all its capacity of financing and related businesses in Chile and
South America, with the purpose of maximising in the long term its economic viability and its
contribution to the shareholders. Banco de Chile will carry out its strategic objective developing a
high performance organisation through participation, innovation, and knowledge of the financial
market.

Model the objective tree by desegregating as many as possible the objectives found.
3. (50%) A decision maker is trying to deciding between three process projects. The profit or loss
from each purchase and the probabilities associated with each project are shown in Table 1.
Answer the following questions

Good Conditions (0,45) Bad Conditions (0,55)

Project 1 $40.000 -$6000
Project 2 $8000 $4000
Project 3 $10.000 $6000

a) The maximax rule. R:40000

b) The maximin rule. R:4000

c) The Hurwicz rule with α.= 0.4.

d) The Expected Value (EV). R: $14.700

e) The Expected Opportunity Loss (EOL). R: $2200

f) Additionally determine the Expected Value of Perfect Information (EVPI). R:$21300

g) Let us suppose that a consultant is characterised by the conditional probabilities

showed on Table 2. Determine the Expected Value of Sample Information (EVSI)

and the informational efficiency associated to the consultant.

R:$19184

Good Conditions Bad Conditions

Good Conditions 0,9 0,1
Bad Conditions 0,2 0,8