Professional Documents
Culture Documents
Dr. Karpagam
Director – Academics
ISBR Business School
Bangalore
1
Sales management
2
Chapter outline
3
Chapter outline
4
Chapter outline
Dr. Karpagam 5
Learning objectives
6
Evoltion of sales function – pre sales era
No Mass Production
7
Evolution of sales management (Post
Industrial era)
Competition Forced it
further 8
How marketing function got split ?
MARKETING
9
Steps in personal selling process
Prospecting
Pre-
& Approach
Approach
Qualifying
Handling
Closing Presentation
objection
Follow-up
10
Prospecting & Qualifying
• Prospecting
– Customers, suppliers, dealers, internet
• Qualifying (Screening out poor one by looking at)
– Financial Ability
– Volume of business
– Needs
– Location
– Growth potential
11
Pre-Approach
objectives Approaches
• Qualifying the prospect • Personal Visit
• Gather Information • Phone call
• Make an immediate sale • Letter
Approach Involves
1. Appearance
2. Opening Lines
3. Follow-up Remarks
12
Presentation
13
Handling objections
14
closing
15
Closing
• Closing technique
– Asking for the order
– Reviewing points of agreement
– Offering to help write up the order
– Asking if the buyer wants this model or another one
– Making note that the buyer will lose out if the order is not
placed
– Offering incentives to buy, including lower price (or)
additional quantity
16
Competitive strategy and personal selling
strategy
• Industries differ as to maturity and the number of
competitors
1. Pure competition
2. Monopolistic competition
3. Oligopolistic competition
4. No direct competition
17
Pure competition
• Assumptions :
1. No single buyer or seller is so large relative to the market
2. All seller’s product are identical (Buyers are indifferent)
3. No artificial restraints on price exist
a) Governmental price fixing
b) Administering of prices by individual companies, trade
associations, labour unions
4. All buyers are always informed about all seller’s price
• Important Assumptions :
– Sellers and buyers are in direct contact, making it
unnecessary to worry about marketing channels or physical
distribution
18
2. Monopolistic competition
• It Exists when
– Large numbers of sellers of a generic kind of product
– But each seller’s brand is in some way differentiated from
every other brand
– It is easy for additional competitors to enter the market
• Private label competitors
• Sellers differentiate their market offering through
– Individualizing one or several components of overall
marketing strategy
19
Cont’d..
20
3. Oligopolistic competition
21
Cont’d..
22
No direct competition
23
Determining the kind of sales personnel
24
Cont’d….
25
Product Market Analysis
26
Types and amount of specialization in selling
organizations
Between Between
Dominant Customers Products
Expertise
27
Choice of basic selling style
1. Trade Selling
2. Missionary Selling
3. Technical selling
4. Non-Business Selling
28
Role of advertising and personal selling
29
Setting up a sales organization
30
Basic types of organizational structures
31
1. Line sales organization
33
2. Line and staff sales organization
34
Line and staff sales organization
Advantages Disadvantages
1. Pool of experts provide 1. Close control over staff-
advice line relations is essential
2. Apparently unrelated 2. Time between problem
problems are brought into
focus recognition and corrective
3. Concentrate on control and action tends to widen
coordination of subordinates 3. Confusion may happen
4. Staff assume much of the especially if experts
burden of solving problems in overstep their authority
their areas
4. Administrative expenses
5. Top sales executive focus
more on human aspects of may increase
administration
35
Qualities of sales executive
Ability to
1. To define the position’s exact function and duties in
relation to the company’s goals.
2. To select and train capable subordinates
3. Willingness to delegate sufficient authority to carry
out the task with minimum supervision
4. To utilize time efficiently
5. To allocate sufficient time for thinking and planning
6. Exercise skilled leadership
36