CONTENTS OF THE PROJECT

CONTENTS OF THE TABLE P. No.

S. No
1 INTRODUCTION
2
 HISTORY

 ABOUT BSNL

2 OWNERSHIP AND BOARD OF DIRECTORS 9

3 PRODUCT AND SERVICES 10
4 COMPANY PROGRESS
13
 PROGRESS GRAPH IN INDIA

 MARKET SHARE IN INDIA

5 COMPENSATION POLICY 15
6 STANDARD OF EMPLOYEES 21
7 CONTRIBUTION IN INDIAN MARKETS 28
8 RANK IN INDIA 31
9 RANK IN ALL OVER THE WORLD 32
BIBLIOGRAPHY 34

(1) INTRODUCTION

Bharat Sanchar Nigam Limited

1
Type State-owned enterprise

Industry Telecommunication

Founded 19th century, incorporated

2000

Headquarter New Delhi, India

s

Key people Gopal Das

(CMD)

Products Wireless
Telephone
Internet
Television

Revenue 32,045 crore (US$6.95

billion) (2009-10)[1]

Net income 575 crore (US$124.78

million) (2009–10)

Employees 299,840 (March 31, 2009)

Website BSNL.co.in

2
 BSNL, Headquarter, New Delhi

Bharat Sanchar Nigam Limited (abbreviated BSNL is a state-owned

telecommunications company headquartered in New Delhi, India. BSNL is one of the
largest Indian cellular service providers, with over 75 million subscribers as of October
2010, and the largest land line telephone provider in India. However, in recent years the
company's revenue and profit plunged into heavy losses due to intense competition in the
Indian telecommunications sector. BSNL is India's oldest and largest communication
service provider (CSP). It had a customer base of 90 million as of June 2008. [5] It has
footprints throughout India except for the metropolitan cities of Mumbai and New Delhi,
which are managed by Mahanagar Telephone Nigam Limited (MTNL). As of June 30,
2010, BSNL had a customer base of 27.45 million wireline and 72.69 million wireless
subscribers.

SERVICES

BSNL provides almost every telecom service in India. Following are the main telecom
services provided by BSNL:

Universal Telecom Services : Fixed wireline services & landline in Local loop (WLL)
using CDMA Technology called bfone and Tarang respectively. As of June 30, 2010,
BSNL has 75% marketshare of fixed lines.

BSNL Mobile

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 Prepaid Mobile

 Cellular Mobile Telephone Services: BSNL is major provider of Cellular Mobile

Telephone services using GSM platform under the brand name Cellone & Excel
(BSNL Mobile). As of June 30, 2010 BSNL has 13.50% share of mobile telephony in
the country.

 WLL-CDMA Telephone Services: BSNL's WLL (Wireless in Local Loop)service is

a service giving both fixed line telephony & Mobile telephony.

BSNL BROADBAND

 Internet: BSNL provides internet services through dial-up connection

(Sancharnet) as Prepaid, (NetOne) as Postpaid and ADSL broadband (BSNL
Broadband). BSNL holds 55.76% of the market share with reported subscriber
base of 9.19 million Internet subscribers with 7.79% of growth at the end of Mar-
10.[citation needed] Top 12 Dial-up Service providers, based on the subscriber base, It
Also Provides Online Games Via Its Games on Demand(GOD)

 Intelligent Network (IN): BSNL provides IN services offers value-added

services, such as Free Phone Service (FPH), India Telephone Card (Prepaid card),
Account Card Calling (ACC), Virtual Private Network (VPN), Tele-voting,
Premium Rae Service (PRM), Universal Access Number (UAN) and more.

 3G:BSNL offers the '3G' or the'3rd Generation' services which includes facilities
like video calling, live TV, 3G Video portal, streaming services like online full
length movies and video on demand etc.

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  IPTV:BSNL also offers the 'Internet Protocol Television' facility which enables
us to watch television through internet.

 FTTH:Fibre To The Home facility that offers a higher bandwidth for data
transfer. This idea was proposed on post-December 2009.

 Helpdesk: BSNL's Helpdesk (Helpdesk) provide help desk support to their

customers for their service

1.1 HISTORY

 Formation of BSNL

5
Department of Telecom Services (DTS) and Department of Telecom Operations (DTO)
were corporatised on 1st October 2000 with the name Bharat Sanchar Nigam Limited
(BSNL). The change over could be made six months earlier than the proposed date of 1-
4-2001, due to the whole hearted support given by NFTE and other Federations.
The change from government Department to corporation had its own problems for the
unions. While in the Department, Cadre unions were recognized; in corporation, industry
wise union alone is allowed. It became necessary to form an industry wise union
including all cadres of employees. The issue was thoroughly discussed by the National
Action Committee and it was decided to form a new industrial union. A Telecom
convention as well as a Joint Central Working Committee of All India Unions were
decided to be held at Visakhapatnam.

RESISTANCE TO HARASSMENT, VICTIMIZATION

NFTE BSNL, as soon as it got recognition, started running amuck by pressurizing local
managements to victimize, harass and transfer workers and office-bearers of other
unions, especially, BSNL EU. Management at local levels succumbed and transferred our
office-bearers and workers in many places. NFTE BSNL dreamed that the non-
recognized unions can be finished this way. BSNL EU and its workers took up this
challenge and fought against victimization and transfers wherever it took place. As per
the call of the Delhi CEC Meeting, 48 hours Hunger Strikes by Circle Union Office
Bearers were organized on 13-14 September 2003, participated by hundreds of workers
in each Circle Head Quarters. A massive Dharna was conducted in New Delhi
participated by more than 800. A memorandum detailing the transfers, harassment etc.
was submitted to the CMD, BSNL. As a result of the agitation, BSNL management was
compelled to issue clear instructions that there should be no harassment, victimization
and pick and choose transfers of members and leaders of non-recognized unions. Most of
the cases are settled. The remaining cases are being perused. Through continued
struggles, we are able to defend our workers.

 PENSION ON IDA

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 BSNL EU along with other non-recognized unions put strong pressure during wage
negotiations for Pension on IDA from consolidated fund. It was agreed, despite
opposition from NFTE. Now NFTE is trying to subvert it. We have opposed. In the Strike
Notice of BSNL EU on 24th February 2004, the demand to continue pension on IDA
scale is included. We will defend pension on IDA.

1.2 ABOUT BSNL

Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest
Telecommunications Company providing comprehensive range of telecom services in
India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service,
MPLS-VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest &
leading public sector unit in India.

BSNL has installed Quality Telecom Network in the country and now focusing on
improving it, expanding the network, introducing new telecom services with ICT
applications in villages and wining customer's confidence. Today, it has about 46
million line basic telephone capacity, 8 million WLL capacity, 52 Million GSM
Capacity, more than 38302 fixed exchanges, 46565 BTS, 3895 Node B ( 3G BTS),
287 Satellite Stations, 614755 Rkm of OFC Cable, 50430 Rkm of Microwave
Network connecting 602 Districts, 7330 cities/towns and 5.6 Lakhs villages.

BSNL is the only service provider, making focused efforts and planned initiatives to
bridge the Rural-Urban Digital Divide ICT sector. In fact there is no telecom operator in
the country to beat its reach with its wide network giving services in every nook & corner
of country and operates across India except Delhi & Mumbai. Whether it is inaccessible
areas of Siachen glacier and North-eastern region of the country. BSNL serves its
customers with its wide bouquet of telecom services.

BSNL is numero uno operator of India in all services in its license area. The company
offers vide ranging & most transparent tariff schemes designed to suite every customer.
BSNL cellular service, CellOne, has 55,140,282 2G cellular customers and 88,493 3G
customers as on 30.11.2009. In basic services, BSNL is miles ahead of its rivals, with

7
35.1 million Basic Phone subscribers i.e. 85 per cent share of the subscriber base and 92
percent share in revenue terms.

BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet Customers
who access Internet through various modes viz. Dial-up, Leased Line, DIAS, Account
Less Internet(CLI). BSNL has been adjudged as the NUMBER ONE ISP in the country.

BSNL has set up a world class multi-gigabit, multi-protocol convergent IP infrastructure

that provides convergent services like voice, data and video through the same Backbone
and Broadband Access Network. At present there are 0.6 million DataOne broadband
customers.
The company has vast experience in Planning, Installation, network integration and
Maintenance of Switching & Transmission Networks and also has a world class ISO
9000 certified Telecom Training Institute.

Scaling new heights of success, the present turnover of BSNL is more than
Rs.351,820 million (US $ 8 billion) with net profit to the tune of Rs.99,390 million
(US $ 2.26 billion) for last financial year. The infrastructure asset on telephone alone is
worth about Rs.630,000 million (US $ 14.37 billion).

The turnover, nationwide coverage, reach, comprehensive range of telecom services and
the desire to excel has made BSNL the No. 1 Telecom Company of India.

(2) OWNERSHIP AND BOARD OF DIRECTOR

As on 13.03.2002

Chairman and Managing Director Dr. D.P.S. Seth

8
Director (Finance) Shri S.P. Purwar

Director (C&M) Shri B.R. Khurana

Director (Ops.) Shri Prithipal Singh

Director (HRD) Shri Shabbir Ahmed

Director (Plg. & NS) Shri Kranti Kumar

Govt. Director Shri K.N. Singh

Govt. Director Shri Ashok Lavasa

Company Secretary & General Manager (Legal)

Shri H.C. Pant

(3) PRODUCT AND SERVICES

Bharat Shanchar Nigam Ltd. is in the process of commissioning of a world class,

(multi-gigabit,) multi-protocol, convergent IP infrastructure through National Internet
Backbone-II (NIB-II), that will provide convergent services through the same backbone

9
and broadband access network. The Broadband service will be available on DSL
technology (on the same copper cable that is used for connecting telephone), on a
countrywide basis spanning 198 cities.
In terms of infrastructure for broadband services NIB-II would put India at par with more
advanced nations. The services that would be supported includes always-on broadband
access to the Internet for residential and business customers, Content based services,
Video multicasting, Video-on-demand and Interactive gaming, Audio and Video
conferencing, IP Telephony, Distance learning, Messaging: plain and feature rich, Multi-
site MPLS VPNs with Quality of Service (QoS) guarantees. The subscriber will be able
to access the above services through Subscriber Service Selection System (SSSS) portal.

Key Objectives

To provide high speed Internet connectivity (upto 8 Mbps)

To provide Virtual Private Network (VPN) service to the  broadband customers.
To provide multicast video services, video-on-demand,etc. through the
Broadband Remote Access Server (BRAS).

Technical Capability of the Backbone

The Broadband Service will be given through the state of the art Multi Protocol Label
Switching (MPLS) based IP Infrastructure, which is designed to provide reliable routes to
cover all possible destinations within and outside the country. Layer 1 of the network will
consist of a high speed Backbone comprising of 24 powerful Core Routers connected
with high speed 2.5 Gbps(STM-16) links. The routers are located on the national DWDM
network interfacing at STM-16 optical level to provide for high transmission speeds.

SANCHARNET

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Sancharnet is a country wide Internet Access Network of Bharat Sanchar Nigam Limited,
India. It offers Dedicated and Dialup (PSTN & ISDN) Internet Access Services across all
the major cities in India
Acceptable user policy for Sancharnet's users
This acceptable user policy (AUP) specifies the actions permitted by Bharat Sanchar
Nigam Limited (BSNL) to its users of Sancharnet Internet Services, including leased line,
dial up and other services which may be introduced in future.. BSNL reserve right to
modify the policy at any time. All subscribers of Sancharnet Services, directly or
indirectly are required to engage in acceptable use only as per this policy as modified
from time to time.
System and Network Security
Violation of system or network security are prohibited, and may result in criminal and
Civil Liability. The BSNL will investigate incidents involving such violations and may
involve/will cooperate with law enforcement agencies if a criminal violation is suspected.
Examples of system or network security violations include, without limitation, the
following:
 Unauthorized access to or use of data, systems or networks, including any attempt to
probe, scan or test the vulnerability of a system or network or to breach security or
authentication measures without express authorization of the owner of the system or
network.
 Forgery of any identification or obscuring of hostnames, usernames, IP addresses, or
any message header information in any data.
 Harassing or threatening transmissions.
 Probing for means of gaining unauthorized access to computers or networks.

ISDN

ISDN Has emerged as a powerful tool worldwide for provisioning of different services
like voice, data and image transmission over the telephone line through the telephone
network. ISDN is being viewed as the logical extension of the digitalization of
telecommunication network and most developed countries are in different stages of
implementing ISDN.

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An ISDN subscriber can establish two simultaneous independent calls (except when the
terminal equipment is such that it occupies two 'B' channels for one call itself like in
video conferencing etc.) on existing pair of wires of the telephone line (Basic rate ISDN)
where as only one call is possible at present on the analog line / telephone connection.
The two simultaneous calls in ISDN can be of any type like speech, data, image etc. The
call setup time for a call between two ISDN subscribers is very short, of the order of 1 to
2 seconds. ISDN also supports a whole new set of additional facilities, called
Supplementary Services.
WI-FI
BSNL has introduced new Wi-Fi Services for providing high speed internet access at
convenient public locations hereunder called as Hot Spots. Installation of more Hot Spots
is already under process at various cities/ locations.

Hot Spot Type-A is applicable for public utility services like Airports, Railway Stations,
Universities and their campus etc initially for a period of 90 days from the date of its
launch.

MESSAGE HOSTING

A new post-paid service being offered by BSNL for corporate on message hosting
service.
 Plans provide default email space and max email ids.
Plans cater to providing options for customer to take additional email space and
email ids and opt for more features, at an extra cost.

Other Terms and Conditions:

Minimum commitment period is year and charges will be taken as advance.

One domain shall be given per order One.
Domain Hosting Charge will be Rs 500 per year.
New domain registration will be charged as per actual.

(4) COMPANY PROGRESS

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4.1 PROGRESS GRAPH IN INDIA:-

Development Graph of Environmental Laws in India.

In the Constitution of India it is clearly stated that it is the duty of the state to ‘protect and
improve the environment and to safeguard the forests and wildlife of the country’. It
imposes a duty on every citizen ‘to protect and improve the natural environment
including forests, lakes, rivers, and wildlife’. Reference to the environment has also been
made in the Directive Principles of State Policy as well as the Fundamental Rights. The
Department of Environment was established in India in 1980 to ensure a healthy
environment for the country. This later became the Ministry of Environment and Forests
in 1985.
The constitutional provisions are backed by a number of laws – acts, rules, and
notifications. The EPA (Environment Protection Act), 1986 came into force soon after
the Bhopal Gas Tragedy and is considered an umbrella legislation as it fills many gaps in
the existing laws. Thereafter a large number of laws came into existence as the problems
began arising, for example, Handling and Management of Hazardous Waste Rules in
1989.

Sl. No. Legislation Subject matter covered

01. The Environment protection Authorizes the central government to protect
Act, 1986 and improve environmental quality, control
and reduce pollution from all sources, and
prohibit or restrict the setting and /or
operation of any industrial facility on
environmental grounds.
02. The Environment Protection Lay down procedures for setting standards of
Rules emission or discharge of environmental
pollutants.
03. The objective of Hazardous is to control the generation, collection,
Waste (Management and treatment, import, storage, and handling of
Handling) Rules, 1989 hazardous waste.
04. The Manufacture, Storage, Define the terms used in this context, and

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 and Import of Hazardous sets up an authority to inspect, once a year,
Rules,1989 the industrial activity connected with
hazardous chemicals and isolated storage
facilities.
05. The Manufacture, Use, were introduced with a view to protect the
Import, Export, and Storage environment, nature, and health, in
of hazardous Micro- connection with the application of gene
organisms/ Genetically technology and microorganisms.
Engineered Organisms or
Cells Rules, 1989
06. The Public Liability was drawn up to provide for public liability
Insurance Act and Rules and insurance for the purpose of providing
Amendment, 1992 immediate relief to the persons affected by
accident while handling any hazardous
substance.
07. The National Environmental has been created to award compensation for
Tribunal Act, 1995 damages to persons, property, and the
environment arising from any activity
involving hazardous substances.
4.2 MARKET SHARE IN INDIA

Telecom sector, like any other industrial sector in the country, has gone through many
phases of growth and diversification. Starting from telegraphic and telephonic systems in
the 19th century, the field of telephonic communication has now expanded to make use
of advanced technologies like GSM, CDMA, and WLL to the great 3G Technology in
mobile phones. Day by day, both the Public Players and the Private Players are putting in
their resources and efforts to improve the telecommunication technology so as to give the
maximum to Indian their customers.
(5)COMPENSATION POLICY OF THE COMPANY

    STAGE I

       Pension Contribution: Under Rule 37 A of the CCS Pension Rules the Govt. makes
arrangements for the collection of Pension contributions from the BSNL for the period

14
 of service the employees render in the BSNL. This will apply not only to those
officers who are working on deemed deputation basis in the Corporation but also to
those employees who opt to get absorbed in the Corporation. CCA Offices are
required to collect and ensure employee wise scrutiny and monitoring of amounts
received on this account from the Corporation.

      GPF Accounting: CCA Offices maintain employee wise GPF broadsheets in respect
of employees working in BSNL. Amounts collected and amounts paid out of the GPF
accounts in respect of the employees working in BSNL, are settled and taken to the
Govt. head of account through the CCA Office.

Recovery and accounting for HBA and other long term advances like MCA,
Scooter advance etc taken by the employees while working in the Government:
Recovery particulars in respect of such loans and advances already taken by the
employees prior to corporatization are to be intimated by the BSNL to the CCA Office
and amounts adjusted through the CCA Office Account.

Leave salary Contribution is collected from BSNL vies-a-vies non absorbed

employees

 Settlement of Account with BSNL: All claims of Government against the BSNL and
those of the BSNL are settled in cash. The BSNL circle HQ submits their claims
giving full details to the CCA Office. All claims will then be scrutinized and settled by
the CCA Office unit under the Govt. rules.

STAGE II. Release of Retirement Benefits:

Pension and Retirement Benefits: Consequent on the corporatisation of the service

providing arm of the Department of Telecom and the promulgation of Rule 37A of the
CCS Pension Rules, as per which the Government has taken the responsibility for
payment of pension to the erstwhile government servants absorbed in the PSU, the
CCA Office is responsible for budgeting of pension expenditure and authorization and
issue of Pension Payment Orders for Telecom pensioners including those retiring from

15
MTNL and BSNL.  It liaisons with banks to ensure proper application of rates and
regulations and for smooth disbursement of pensions.   The CCA Office also carries
out post audit/post check of pension payments. The pension cases and other retirement
cases are processed by the SSAs of the field units in BSNL and sent directly to the
CCA Offices. The CCA Office issues PPOs and the authorities for DCRG,
Commutation payment, family pension authority, authority for payment of the
accumulation CGEGIS – 1980, CGEGIS – 1977 , & GPF final payment authority to
those on deemed deputation to the BSNL and also for those who opt to get absorbed in
BSNL.  

STAGE I:

WE MAINTAIN INDIVIDUAL WISE SERVICE DETAILS AND ACCOUNTS

REGARDING PENSION CONTRIBUTION, GPF, LOANS AND ADVANCES
ETC FOR BSNL EMPLOYEES

The JCCA Office Haryana maintains individual wise Broadsheets of all BSNL
Haryana employees in respect of Pension Contribution, GPF, Loans and
Advances and Leave Salary Contribution (of non-absorbed Group A Staff on
deemed deputation to BSNL). Off late the computerized broadsheets are being
maintained by CCA Office Haryana in specialized software called CCA Accounting
Package.

A special drive was initiated by CCA Office Haryana to collect data such as Opening
Balances of Loans and Advances and GPF as on 1.4.05 from all SSA/units of BSNL
Haryana before effecting the transfer of the process of account keeping to this
software package.

Similarly BSNL SSAs/Units were asked to supply all employees’ Service Details,
Family details, Nomination details required to be stored in the package in the Master
File of each employee. A UNIQUE EMPLOYEE ID was created through the
package for each employee of BSNL Haryana and henceforth all monthly schedules of
PC, LSC, GPF and Loans and Advances are to show the transactions relating to a

16
 BSNL employee against the corresponding Employee ID of the individual. (The
Contact Person in case of any problems about your Employee ID or Service Details is
CAO(III) Shri A.K Nagpal

The Broadsheets in CCA office are maintained on the basis of the monthly schedules
of GPF, PC, LSC, Loans and Advances supplied by the accounts officers of the SSAs
concerned in support of the amounts remitted by CAU BSNL Haryana towards the
monthly settlement of account between BSNL Haryana and CCA Haryana DOT.

To ensure the accuracy of these schedules, the CCA Office requires that the Head of
Finance of each SSA certify that the amount as per schedule tallies with the booking
in the Trial Balance of the SSA.  

To maintain accurate records of employees vis-à-vis items such as PC, GPF, etc, the
CCA Haryana has prescribed computerized formats for each of these items which are
to be uniformly followed by all SSAs. These formats can be viewed on the BSNL
intranet-CCA DOT site.  

In the CCA office it is ensured that the amount received from the SSAs in settlement
of the account and the amount reflected in the corresponding schedules (duly tallied
with trial balance) are in conformity. Any difference is immediately pointed out to the
SSA concerned for rectification. 

Similarly, the CCA office also ensures that there is no anomaly in the account of any
individual employee. For example the GPF contribution in any month can not exceed
the basic pay of the employee.

SERVICE DETAILS: MONTHLY UPDATE

  The CCA Office also needs details about important events in an employee’s career
affecting his Broadsheet balances and ultimately his pensionary dues. For example:

a) Your transfer from present SSA/unit to another Unit/SSA in Haryana itself or to

another BSNL Circle has a bearing on your account with CCA office. Either you

17
 are to be placed in the account of another BSNL Haryana Unit in CCA Office
Haryana or your LPC needs to be prepared by your SSA and verified by the CCA
Office for onward transmission to your new office.
b) You may be promoted in which case your substantive grade/pay scale may change
and that would affect your Pension Contribution and Pensionary benefits.

For this purpose the Administration section of your SSA is required to send the to
CCA Office details of such events in prescribed format every month. You may like
to view these formats and ensure that they are being sent to CCA Office, whenever an
event such as transfer/promotion takes place. They are available on the BSNL Intranet
at the CCA-DOT Site (under Service book and Admn) and of course with the
Administration Section of your SSA/Unit

Apart from the above the CCA office also needs to have complete information of
Service Details, Family Details, Nomination Details, and Address Details of each
employee which is fed into the CCA office software to enable it to automatically
calculate retirement dues of employees. Formats and your individual details (if they
have been supplied by your SSA/unit) would available in your SSA as well as on the
BSNL Haryana Intranet.

In order to ensure that your Service Details are correct please contact the AO Cash of
your SSA who has a list of the same. Otherwise details can be viewed on the BSNL
Intranet where they are posted under CCA-DOT- Settlement of ACCOUNT.

IMPORTANT: IT WILL GREATLY HELP US TO ENSURE THAT YOU RECEIVE

ACCURATE AND TIMELY RETIREMENT BENEFITS IF YOU PERSONALLY ENSURE THAT

YOUR SERVICE DETAILS, FAMILY DETAILS, NOMINATION DETAILS AND ADDRESS

DETAILS ARE AVAILABLE IN YOUR SERVICE BOOK AND ARE CORRECTLY

SUPPLIED TO CCA OFFICE. ALSO KINDLY ENSURE THAT YOUR SSA IS

REGULARLY SENDING YOUR GPF, P.C AND LSC, LOANS & ADVANCES DATA

TO CCA OFFICE IN THE PRESCRIBED MANNER AND ON TIME.

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 STAGE II:

THE CCA OFFICE IS RESPONSIBLE FOR CHECKING OF PENSION CASES AND ISSUE

OF PPO AS WELL AS RELEASE OF FINAL PAYMENT OF GPF AND DCRG.

A. PROCESSING PENSION BENEFITS IN CCA OFFICE:

Pension cases are supposed to be received in the CCA Office at least six months
before date of retirement of the employee. The CCA Office checks the pension case to
verify whether all the required documents have been submitted by your SSA/Unit in
support of your pension case as per Checklist for Complete pension Case.

  The CCA Office verifies the Qualifying Service from point of view of continuity and
eligibility for pensionary benefits. For this purpose notes recorded by DDO in Your
Service Book regarding annual Verification of Service are checked. The correctness of
pay drawn during last two years is verified by the CCA Office. After the above checks
are completed, calculations of Pensionary benefits are made as per procedure given in
the section on Know Your Retirement Benefits. In a situation where the retirement
benefit case has reached the CCA Office in the prescribed time frame, the CCA Office
is in a position to issue your PPO one month in advance of your Date of Retirement as
prescribed by Pension Rules. Similarly the Authority for DCRG and Commuted value
of Pension is prepared to be handed over to the pensioner well in time.

You may like to view the Schedule of Events leading to finalization of Your Pension
Case. Please click here for a Personalized Pension Roadmap which will highlight the
important dates and events towards timely settlement of your Pension Case.

You can also view here:

 
A. SIX MONTHLY LIST OF RETIREES
B. LIST OF PPOS ISSUED

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 C. LIST LIST OF PENDING PENSION CASES
D. LIST OF PENDING GPF CASES
E. CONTACT PERSON FOR PENSION

B. THE ROLE OF CCA IN FORWARDING YOUR LPC TO NEW UNIT OF

POSTING
Last Pay Certificate, in the prescribed Format, is to be routed through CCA Office in
respect of all employees either absorbed or on deemed deputation to BSNL on their
transfer within or outside the Circle. CCA Office verifies the correctness of the entries
made therein, works out the outstanding balances due from/to employee to/from Govt.
and advises to the respective BSNL unit appropriately. Proper and complete
information will have to be provided in LPC in respect of Loans & Advances so as to
enable the responding BSNL Circle to calculate the interest.

In case of retirement from service on superannuation, voluntary retirement, dismissal

from service or death during service, Final LPC has to accompany the claims for
payment of retirement benefits and other dues like accumulations in GPF Account,
etc. The particulars regarding Pay & Allowances drawn, deductions made and the
outstanding dues shown therein, play a vital role in finalization of retirement dues and
recovery of outstanding Govt. dues from DCRG.

(6) STANDARD OF EMPLOYEES

Agenda

Importance of Training
Who Will Do the Training
How Employees Learn Best
Developing
The Workplace Skills Strategy a Job Training
Program
Retraining 20
 Learning

Human capital is increasingly regarded as

one of the major drivers of productivity,
economic growth and competitive
advantage.
Recognizing the importance of human
capital, the training manpower sets out
As a demand-driven approach to human resource and skills development, the Training
to generate:
will build and strengthen relationships with and among workplace partners and better
engage employers, unions to respond to the challenges of workplace skills development.
A skilled, adaptable, motivated and resilient
Trends in workforce
Proportions Viewing Skill Shortages as a ‘Serious Problem’

70%
A flexible, efficient labour market
60% 61%
57% 58% 59%
60% 55% 55%

50%
A responsive
48% strategy to meet employers
40%
needs for skilled workers 1996
30% 31% 2002
30%
A learned employee canc20%
retain customers 2005
20% 16%
and increase business & market share thro’
10%
proper behavior and good public relations
0%
Private Public Private Labour Public Labour
Managers Managers

Importance of Training
Managers: Importance to overall business strategy

21
 Labour leaders: Importance to collective bargaining issues

50%
44%
45%
40% 37%
35%
29% 30%
30%
25% managers
25% 22%
labour
20%

15%
10% 9%
5%
5%

0%
not/slightly important important very important crucial

EXAMPLES OF TRAINING INVESTMENTS

22
 Industry and government in the
United States spend approximately
$90 billion each year on employee
training and education.
Average Japanese companies
spends about 6% of budget on
training.
Study of major automobile
manufactures
RESULTS found U. S
- INDEPENDENT SURVEY
automakers spend about 40 hours
training
99% newtraining
rated employees comparedas
experience to
300
‘very’ hours for Japanese
or ‘quite’ automakers.
worthwhile.
Motorola’s
83% wanted CEO torequired
progress allto
divisions
to spendtraining
further at least 2% of budget on
training. Over next 7 years, profits
94%
increased“much 47% more”
and it or
was“more”
estimated
that each $1.00
confident in use in of
training
ICT yielded
$30.00
Positiveinattitude
return. to new systems
up from 30% to 74%
Negative attitude to new systems
down from 30% to 3%
TRAININGS SHOULD AIM AT

23
 EMPOWERING THE
EMPLOYEES
INCREASING
PRODUCTIVITY
MAKING THE PROCESSES
MORE
IMPORTANCE OF TRAINING AND DEVELOPMENT

EFFICENT AND
Maintain skill levels
EFFECTIVE
Advance skill
so asandto
knowledge to improve
ENSURE ULTIMATE
Performance (efficiency)
ServiceCUSTOMER
delivery (error rate)
SATISFACTION
Profitability (productivity,
manpower)
IMPROVE THE
Integrate new
OVERALL
technologies intoOFwork
PERFORMANCE THE
THE BENEFITS OF TRAINING
ORGANISATION.
Establish standards for
work practices 24
 Gives the supervisor more
time to manage,
standardized performance,
less absenteeism, less
turnover, reduced tension,
consistency, lower costs,
more customers, better
service
Training Process Model
Gives the workers
confidence to do their jobs,
II. Developing
reduces tension, boost &
I. Needs
morale and jobConducting
satisfaction,
Assessment
reduces injuriesTraining
and
III. Evaluating
accidents, gives them a
chanceTraining
to advance.
Gives the business a good
image and more profit.

III. EVALUATING TRAINING EFFECTIVENESS

25
 Formal evaluation: uses
observation, interviews, and
surveys to monitor training while
its going on.
Summative evaluation:
measures results when training is
complete in five ways:
1. Reaction
2. Knowledge
3. Behavior
4. Designs
Types of Evaluation Attitudes
5.Productivity
Train Measure
Post Test Only. Cannot tell if there is a change in knowledge or skill.

Measure Train Measure

Pre-test with Post-test. Detects a change, but cannot tell if training was responsible.

Types of Evaluation Designs

26
 Train
Measure Measure

No
Measure Train Measure
Scientific Method: Training Group and Control Group.

Compare performance of Training Group and Control Group after training. If

Training
Group has higher performance, it can be attributed to a training effect.

(7) CONTRIBUTION IN INDIAN MARKETS

27
The CCA office is pivotal office to imbue confidence amongst the Telecom pensioners
about fulfillment of Government assurance of disbursal of pensionery benefits under Rule
37 A to the beneficiaries. This work encompasses budgeting, drawl, disbursal, vouching
and accounting of the disbursed amount. This office has been dealing with retirement
benefit cases of five units of BSNL and of MTNL, Delhi for those Group A Officers who
are not absorbed there. For disbursal of pension 24 Public Sector Banks (PSB) having
branches all over Delhi are authorized thereby giving services of pension disbursement at
almost doorsteps of pensioners. Likewise all Head Post Offices with sprawling network
of Sub Post Offices are also authorized to disburse pension on behalf on Department of
Telecommunications. Out of 25 authorised PSBs State Bank of India having more than
150 branches throughout Delhi has largest share of total number of pensioners. The banks
and Post Offices (through Director of Accounts-Postal) make payments on the
authorization issued by this office and Pension Payment Orders (PPOs). The bank, after
disbursement of pension takes claim from Reserve Bank of India (RBI) by presenting
debit scrolls and schedules, which in turn are sent to CCA Office for checking and
vouching.

The functions relating to pension also include obtaining pension contribution, its
verification that contributions are recovered as per prescribed rates, leave salary
contribution and deposit of CGEGIS deductions wherever applicable from BSNL and
MTNL.

Apart from above this office also disburses payment of provisional pensions, DCRG and
Commutation directly without any interface of banks or post office. The refund of
CGEGIS and payment of Leave encashment is also done at our office.

CCA Delhi is also responsible for maintenance of GPF accounts of employees of BSNL
and MTNL (as Group A Officers on deemed deputation). As on 31.03.2009 there have
been around 6500 GPF subscribers. This work includes obtaining all subscriptions and
recoveries made by PSUs and crediting the same to Public Accounts. Also, on the other
hand all advances/ withdrawals given by PSUs are remitted to them by debiting Public

28
Accounts. While settling the claims and accepting claims the schedules received along
with Credit and Debit claims are duly checked to ensure that they are as per rules and
their accounting is done. It was found that in few cases contributions were made more
than basic pay and these were got rectified. GPF work also entails final payment along
with DLIS. All endeavors are made to settle such payments without any unwarranted
delay.

The facts and figures in the later part of this chapter give glimpse of the management of
retirement benefits

Contribution received from PSUs for FY 2009-10

UNIT NO OF Leave Salary Pension Loans and

EMPLOYEE Contribution Contribution Advances
S
NTR, BSNL 4600 3543726 257363847 1116400
NTP, BSNL 1235 2578498 66721951 426695
NCES BSNL, 74 459327 10853895 236721
ALTTC, BSNL 320 2413063 29277198 1008071
DNW BSNL, 96 1948492 16632275 110920
Total BSNL 6325 10943106 380849166 2898807
MTNL 100 7105282 8053746 1201252
Total      
BSNL/MTNL 18048388 388902912
6425 4100059

During Financial year 2009-10 this office has settled the following:

(i) Superannuation pension cases 192

(ii) Family pension cases 50
(iii) PPOs issued on revision 396
(iv) Authorities issued on behalf of other CCAs/DOT HQ 273
(v) 1/3rd restoration cases checked and PPOs issued 60

29
Expenditure on account of Pensionary benefits during 2009-10:

(i) Superannuation pension Rs. 109.83 crore

(ii) Family pension Rs. 6.46 crore
(iii) Commuted Value of pension Rs. 12.32 crore
(iv) Gratuity Rs. 13.65 crore
(v) Leave Encashment Rs. 37.53 lakh
(vi) New Pension Scheme (Govt. Contr) Rs. 32,668/-
(vii) Contribution to Pension Rs. 51,485/-

(8) BSNL RANK IN INDIA

The company has started GSM services in most of the circles it got spectrum but has
failed to get GSM frequency in the most lucrative circle of Delhi despite several attempts.
TTSL claimed to have clocked a growth of 100 per cent in the year gone by as it NEW
DELHI: Tata Teleservices has become the fourth largest operator in terms of wireless
subscribers with nearly 77 million users and has overtaken state owned BSNL.

30
BSNL has been relegated to the fifth position with 73.7 million wireless subscribers at
the end of July this year.
TTSL is now behind only Bharti Airtel, Reliance Communications and Vodafone, the
company said in a statement.
Tatas was the first company of introducing the concept of per second tariffs in mobile
telephony that had forced all others to follow.
Both TTSL and TTSL (Maharashtra) offer dual technology (GSM and CDMA) mobile
services across the nation.
After its collaboration with Japan's NTT DOCOMO in November 2008, TTSL has so far
launched GSM services under the "TATA DOCOMO" brand in all the 18 telecom Circles
where it received spectrum from the Government.
"We thank and appreciate every subscriber's ceaseless faith in us as a transparent, caring
and competent telecom services company. Everyone in TTSL has complete satisfaction
as we look back on the year gone by," Anil Sardana, Managing Director of Tata
Teleservices Limited, said.
The introduction of many path-breaking, innovative and pioneering initiatives has been
the reason behind this success, he added.
According to the latest figures released by telecom regulator TRAI, Bharti is the number
one operator with over 139 million subscribers at the end of July this year, followed by
RCom with over 113 million and Vodafone with over 111 million users.
TTSL had started offering CDMA mobile services in 2005 and got permission for dual
technology (GSM also) only in late 2007 and got started getting GSM spectrum in
January 2008. had wireless subscriber base of 38 million in July 2009, the statement said.

(9) BSNL RANK IN WORLD

Domain Information

Domain name bsnl.co.in

Title Bsnl

31
Website Value

Website Worth $1,082,198

Rank Stats

Alexa 2571

Compete 59459

Quantcast N/A

SEO Optimization

Google PR 8

In DMOZ Yes

Server Information

Ip Adress 218.248.240.20

Country Code IN

Country India

Region/State Delhi

City New Delhi

Zip Code N/A

Latitude 28.6

Longitude 77.2

About Bsnl.co.in - Bsnl

32
Bsnl.co.in is worth $1,082,198 USD and had a World rank of #2,571 since our last
update. Bsnl.co.in has a Google PR of 8 and is listed in DMoz. Bsnl IP Adress is
218.248.240.20 and its server is located in India. Here's on this page many information
about the domain name Bsnl.co.in - Bsnl.

 Traffic Stats
 Server Location
 Variations
 Related Sites
 Similar Values
 Domain on IP

Bsnl.co.in Traffic Stats

33
BIBLIOGRAPHY

1. ^"Financial Tables". BSNL Investor Relations.

http://www.bsnl.co.in/company/finance.htm. Retrieved 2009-01-23.
2. ^ "Dealing with a double whammy". May 13, 2006.
http://www.bsnl.in/company/staff.htm. Retrieved 2009-10-15.
3. ^ http://profit.ndtv.com/news/show/dot-puts-up-roadblock-in-bsnls-ipo-plans-
100610 DoT puts up roadblock in BSNL’s IPO plans

34
4. ^ http://www.thehindu.com/business/article544516.ece BSNL reports first-ever
loss of Rs. 1,823 crore
5. ^ Airtel on way to becoming India’s largest telco
6. ^ http://www.trai.gov.in/WriteReadData/trai/upload/Reports/49/Report7jan10.pdf
7. ^ Reliance Life Insurance
8. ^ "BSNL bags 80% of Rs 2,500-crore rural mobile telephony project". The Hindu
(Chennai, India). March 28, 2007.
http://www.hindu.com/thehindu/holnus/006200703280310.htm.
9. ^ BSNL faces bleak fiscal as users flee
10. ^ "Trai slashes ADC by 37%, ILD calls to cost 20% less- The Week That Was-
The Sunday ET-ET Features-The Economic Times". The Times Of India.
http://economictimes.indiatimes.com/Magazines/The_Sunday_ET/The_Week_Th
at_Was/Trai_slashes_ADC_by_37_ILD_calls_to_cost_20_less/articleshow/18043
27.cms.
11. ^ http://www.techshout.com/telecom/2009/02/bsnl-3g-services-launched-in-12-
cities-in-india/

35