Professional Documents
Culture Documents
CHECKLIST
1) Textbook
2) Course outlines
3) Assignment No. 1 & 2
4) Assignment forms (2 sets)
5) Schedule for submitting the assignments
In this packet, if you find anything missing out of the above-mentioned material, please
contact at the address given below: -
Pass Marks: 50
ASSIGNMENT No. 1
(Units: 1–5)
Q. 1 Which are the six steps (or stages) of communication? (20)
Q. 2 Compare the oral and written channels of communication, discuss with arguments. (20)
Q. 4 Which are the possible objectives to use group discussions in communication? (20)
ASSIGNMENT No. 2
Total Marks: 100
Pass Marks: 50
This assignment is a research-oriented activity. You are required to obtain information
relating to any business/commercial organization and prepare a paper of about 10 pages on
the topic allotted to you. You are required to prepare two copies of Assignment # 2. Submit
one copy to your tutor/teacher for evaluation and the second copy for presentation in the
workshop in the presence of your resource person and classmates, which will be held at the
end of the semester prior to final examination. Student studying at the approved Study
Centers of AIOU are required to present the same at their study centers.
Include the following main headings in your report:
a) Introduction to the topic
b) Important sub-topics
c) Practical aspects with respect to the topic
d) Review of theoretical and practical situations
e) Merits, demerits, deficiencies or strengths of the organization with respect to your topic
f) Conclusions and recommendations
g) Annex, if any
You must use transparencies, charts or any other material for effective presentation. You
are also required to select one of the following topics according to the last digit of your
2
roll number. For example, if your roll number is D-3427185 then you will select topic
No.5 (the last digit): -
List of Topics
0. Proposals
1. Strategies for oral communication
2. Strategies for successful interpersonal communication
3. Strategies for group meeting
4. Visual aids in business communication
5. Business communication and legal issue
6. Communication and ethical issue
7. Managing information within organizations
8. Persuasive written massages
9. Written communication reports.
BUSINESS COMMUNICATIONS
COURSE OUTLINE (5002)
Unit No. 1: An Overview of Communication
1.1. Concepts of Communication
1.2. Communication Process
1.3. Barriers in Communication
1.4. Types of Communication
1.5. 7 C’s of Effective Communication
Unit No. 2: Business Communication in Global Context
2.1. Business Communication and the Global Context
2.1.1. Intercultural Communication
2.1.2. National Cultural Variables
2.1.3. Individual Cultural Variables
2.2. Business Communication and Ethics
2.2.1. Influences on Personal Ethics
2.2.2. Ethics in Business Communication.
Recommended Books:
Means L. T. (2009). Business Communications, U.S.A.: McGraw-Hill, Latest Edition.
Murphy A. H., Hildebrandt W. H., & Thomas P. J. Effective Business Communications. New
Jersey, U.S.A.: Prentice Hall, Latest Edition.
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Thill V. J., & Bovee L. C. Excellence Business Communications. Ohio, U.S.A.: South-
Western Educational Publications, Latest Edition.
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