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QUESTIONNAIRE FOR STUDENTS – RESPONDENTS :

DEMOGRAPHIC PROFILE :
Instruction : Kindly put a check or tick mark ( / ) on the space provided before the item corresponding
to your answer.
Department / College you are currently enrolled in:
_____/_____ College of Engineering ( CEng – Regular Program )
___________ College of Engineering ( CEng – ETEEAP Program )
___________ College of Architecture and Fine Arts ( CAFA )
___________ College of Maritime Education ( CME )
___________ Others ; please indicate _____________

Year Level you are currently enrolled in :


___________ 1st year ______/____ 3rd year ________ 5th year
___________ 2nd year ___________ 4th year

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a. CUSTOMER REQUIREMENTS : Rank the following characteristics ( Rank 1 being


LEAST IMPORTANT up to Rank 8 being the MOST IMPORTANT ) that the
department / college of private higher educational institution should possess according to
their level of importance :
__4_____ ( a ) Prompt and polite response to queries
___8____ ( b ) Teamwork
____5___ ( c ) Clear and simple procedures
____7___ ( d ) Use of electronic and latest technology in all transactions
________ ( e ) Proactive planning and risk taking
____3___ ( f ) Continuous upgrading of infrastructure, skills and qualification
_____6__ ( g ) Decisions are made based on facts
___1____ ( h ) Open – system communication

b. OBSERVABLE CULTURE : Take a look and observe the department / college you are
currently working with, and then rank the following according to the extent of how the
department/college show / demonstrate it.
( Rank 1 being LEAST OBSERVED and Rank 8 being MOSTLY OBSERVED )
____5___ ( a ) Quick and polite response to inquiries
__6_____ ( b ) Collaborative effort of the administrators, faculty and staff
____1___ ( c ) Easy to follow and user-friendly procedures in all transactions
___4____ ( d ) Transactions are made easy because of the use of technology
__7_____ ( e ) Strategic planning ahead of time and risk taking
__2_____ ( f ) Continuous facilities improvement and training of workforce
___3____ ( g ) Facts are sought before taking actions and making decisions
__8_____ ( h ) Openness of communication with the administrators, faculty
members, staff and classmates.
c. OVER-ALL SATISFACTION : Take a look and observe the department / college you
are currently working with, and then rank your over-all satisfaction regarding the
following:
( Rank 1 being the LEAST SATISFACTION level and Rank 8 being the HIGHEST
SATISFACTION level )
_____4__ ( a ) Quick and polite response to inquiries
___5____ ( b ) Collaborative effort of the administrators, faculty and staff
___1____ ( c ) Easy to follow and user-friendly procedures in all transactions
____8___ ( d ) Transactions are made easy because of the use of technology
___2____ ( e ) Strategic planning ahead of time and risk taking
__3_____ ( f ) Continuous facilities improvement and training of workforce
___6____ ( g ) Facts are sought before taking actions and making decisions
____7____ ( h ) Openness of communication with the administrators, faculty
members, staff and classmates.

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