Stakeholder Management

Fall 2020 Final Quiz

Student Name: XAVIER CHAVELET

This is a 40-point Final Quiz.
Questions 1,2,3 = 1 point
Questions 4-14 = 3 points
Questions 15 = 4 points

1. False: Absorption sets the limit to the rate or quantity of change a company
can absorb.

2. False: The degree to which one can experiment with a new change/innovation
before making a decision to adopt or reject is a Behavior Belief known as
Result Demonstrability.

3. Fill in the blank: A new business strategy requires adopting new ideas that
transform business. But it’s not enough. The transformation must achieve
Diffusion.

4. Circle the correct answer: The greatest amount of resistance to change

come from:
A) Front-Line Employees
B) Middle-Level Managers
C) Senior-Level Managers
D) Director-Level Managers
E) Back-Office Supervisors
F) Front-Line Supervisors
G) None of Above

5. Complete the statement: Different stakeholders have different interests in

Change. Executive and management stakeholders are interested in
Outcomes.

6. Circle “Both” the correct answers: Geoghegan’s principles identify five

major groups. Which two of the Five Major Participants are most important
to the adoption & diffusion of change?
A) Laggards
B) Early Adopters
C) Early Stakeholders
D) Innovators
E) Late Majority
F) Early Majority
G) Late Stakeholders
 7. Answer the question: Where in J. Kotter’s Change Process Model does
adoption take place?

In develop a vision & strategy

8. Fill in the blank: It was discussed in class and it is the opinion of your
instructor…… “Leaders do not motivate…..instead Leaders inspire. “

9. Fill in the blank: Change Management is a strategy for managing human side
a project.

10. Fill in the blank: The Guiding Coalition that J. Kotter refers to in his Change
Process Model is really the same as Geoghegan’s Early adopter.

11. Please fill in the blank. It is common and predictable that when a project goes
live that productivity will decrease (drop) for a period of time. This productivity
drop is known as the Valley of despair.

12. Complete the statement: Buckminster Fuller suggests…”To change

something, build a new model that makes the existing model obsolete”.

13. Answer the question: Where in J. Kotter’s Change Process Model does
diffusion take place?

It take place in Anchor New Approaches in the Culture.

14. Fill in the blank: ABC is an international consumer products company. Their
headquarters (HQ) are located in Lyon France and they have field sales
operations worldwide. ABC’s sales strategy is very centralized, with standard
processes and all sales decisions being made by HQ. This is an example of
the Top-Down structure model.

15. Answer the question (your answer can be brief but must be specific not
general): How are conflict and scarcity related?

Scarcity is the fact that we have limited resources with a very great need and
this is what creates conflicts.