Leadership final material

1. During risk taking, project managers “need to avoid the___________ approach to

risk responses.”
Ans: big-bang

2. Demand management is an area of

Answer: Portfolio management.

3. Planning and integration are considered a reminder within the Risk circle of life.
ans: true

4. What type of work results from unplanned demand that requires immediate
attention?
Ans: Emergent work

5. Understand the basics is an attribute of:

Ans: Risk-smart attribute.

6. According to Retfalvi, “project managers must break away from __________ that
impede their road to _______.
Answer: bad habits/ success

7. Focusing on what an individual can or should do is an example of peer to peer

accountability.
ans: “ FAlse”

8. Operational planning includes all of the following except:

Ans: All the following

9. Non-negotiable items is an attribute of:

Ans. Accountability- based behavior.

10. Self-contained work and emergent work are present in most organizations.
Ans: True

11. According to Durbin, “operational planning provides ________ guidance to the

organization about the ____________ and ________ you offer.”
Ans: High Level, Products / Services
12. Demonstration of competence is an attribute of:
Ans. Core leadership skills.

13. Which of the following is not a role of governance in operational planning?

Answer: Decision making. Check the mcqs before answering this question.
Maybe he could change the option.
NOTE: Decision making is the role of governance in Portfolio Governance
Model

14. Taking a systematic approach is considered a core leadership skill of project

managers.
Ans: True

15. How many resource-types are listed for classifying the organization of people?
Ans: 6

16. Hierarchal leadership can result in emergence of silos. Book sentence: Silos
also emerge as a result of different perspectives in the hierarchy of
leadership.
Ans: “True”

17. During operational planning, elements outside your direct control are reflected in:
Ans: Span of influence

18. Financial allocation is an important part of risks associated with Performance

Rating: Book sentence: Performance rating denotes the overall risk to
successful completion in terms of cost, rate of progress, or severity of
issues encountered; for example, using good, fair, and poor options
aligned to green/yellow/red options enables easy creation of a stoplight
report.
Answer: It could be True. Need everyone’s opinion on it.

19. Which ABB attribute demonstrates what you impose on others and on yourself?
Ans: Self accountability
20. How many individual attributes are associated with the project management
leadership model?
Ans: 4

21. Reaching out is an attribute of:

Ans : PM expertise

22. All the following are basic functions the benefits management process offers,
except:
Functions of the benefit management are listed here from the book, see the MCQ
and exclude the option from the list. *
Answer : manage benefit demand (page 299 portfolio)
List
Define target benefits. —
Manage benefit design. “
Manage benefit development.
Measure benefits delivered.

23. Knowing how to plan, manage and handle details is reflected in:
Ans: PM expertise

24. Which of the following is included in a strategic portfolio?

Answer: Work

25. Which type of work is often funded by overhead accounts and more oriented to
internal department and indirect functions?
Answer : Ongoing work

26. Consultants and contractors are best known as:

Answer: People resource

27. Which of the following is a way to handle threats?

Ans: Avoid

28. Service portfolio management includes all the following , except:

Ans: Processes
29. Which of the following are included as part of the work intake management
system?
Ans: All of the options

30. Primary information focuses four areas project managers use to manage
processes.
Ans. True

31. According to text , what are the core leadership skills of a project manager:
Ans: All of the following

32. According to Retfalvi, “Leadership is about__________. Leadership is

about__________.”
Ans: People/ change

33. Which of the following reminders does the Risk cycle of life serve? (Page : 72
leadership)
Answer: open communication

34. Which of the following is not a part of MOST?

Ans. Technical

35. Economy, competition, and finances are considered:

Answer : Change Drivers

36. “One to Many” relationship is best reflected in: Need option

Answer: Demand information (page 50 portfolio)

37. According to text , To increase your success, you also need to balance the
_________ with the _________ at all times.”
Answer : Up side/ Down side

38. According to the text, which of the following should be rejected during excuses?
Ans. Intrapersonal staff issues

39. Trust and confidence is reflected in the PM expertise component.

Ans. True
40. According to the text, one way to understand the culture of an organization is to
look at how it views markets and products.
Ans. True
41. Secondary information includes all of the following except:
Ans: None of the options

42. Which of the following is not considered a leadership attribute? Please review
MCQS for this question , book leadership, page 93
Ans: Sympathies

43. Which of the following best demonstrates how analyzing markets can be used by
an organization?
Answer: All the potions

44. Risk is not about success unless you have the right culture in place.
Ans. False

45. According to the text, you have to call out team members on their actions when
they don’t meet expectations or non- negotiable items.
Ans. True

46. Managing priorities is an important part of work intake management.

Ans: True

47. Understanding and accepting the reality of your surroundings is reflected

in:
Ans: Risk smart attitude

48. Which of the following is associated with Current and Future State?
Answer : All the options
1) Processes Related to Demand and Benefit Management)
2) Processes Related to Managing Work)
3) Processes Related to Managing Capacity and Costs)

49. What is an outcome of applying a portfolio process map?

Answer: Unifying perspective
 50. The ability to communicate with stakeholders is considered a leadership
attribute of project managers.
Answer: FALSE (page number 93 of leadership management)

Leadership PMC201 -Mid term 1:

Project scenarios:

a. Stand alone project outside of program/portfolio

b. Project within a program
c. Project within a portfolio

1. What is portfolio?
A portfolio is defined as projects, programs, subsidiary portfolios, and operations
managed in a coordinated manner to achieve strategic objectives.

2. Challenges faced by project managers today

i. Tighter budgets.
ii. Shorter implementation schedules on traditional projects.
iii. Managing global terms, which may include conflicting cultures.
iv. Tools and software applications.
v. Projects’ impact on end-users.
vi. Communication demands.
vii. Pressure for immediate results/reports.

3. Habits
i. Micromanagement
ii. Failure to follow established processes and procedures
iii. Avoiding conflicts
iv. Failure to prioritize
v. Avoiding accountability

4. Portfolio management improve

i. Transparency
ii. Discipline
iii. Trustworthiness

5. Revolution vs evolution changes

a. Revolutionary change may be a merger or a major occurrence within your
organization
b. Evolution is relentless nature od the pressure of change on your organization

6. Vexing challenges of portfolio management

 1. Departmental silos
2. Interdepartmental politics.
3. Uncontrolled demand
4. Inadequate resources
5. Incomplete requirements
6. Organizational maturity
7. Metrics and reporting
8. Business dynamics

7. Difference between management and leadership

Management: The ability to get the job done.
Leadership: Having a vision, sharing a vision with the team and then setting the course
to achieve the vision.
8. Types of portfolio:
a. Strategic portfolio
b. Investment portfolio
c. Execution portfolio
9. Types of management information
i. People
ii. Money
iii. Work you do
iv. Deliverables you produce
10. Users of common information
a. Executives
b. Financial managers
c. Market or brand managers
d. Investment managers
e. Product managers
f. Resource managers
g. Program / project managers
h. Portfolio management offices

11. How to gain knowledge

a. Education
b. Training
c. Experience

12. Types of negotiation

a. Distributive: Generally deals with a single issue and both parties seek a self-
interest approach.
b. Integrative: Win-win situation where both parties benefit.

13. Types of financials

a. Markups
 b. Cost calculations
c. Sell price
d. Gross margin
e. Fees
f. Contingency/Reserves

14. TSO
Characteristics:
a. Multiple internal/external customers
b. Responsibility to facilitate change and manage operations
c. Manage high-volume of work
d. Results are produced through worker talent/skills/knowledge
e. Resources are organized through a matrix organization structure
f. Dynamic business environment, with constant priority adjustment

15. Advantage and disadvantages of matrix organization

Advantages:

1. Allows professionals with similar development needs, expertise, and capabilities to

operate as a cohesive team, shared workload and synergies
2. Greater flexibility for work assignment
3. Greater control on size and cost of staff
4. Needed expertise can be dispatched ‘just in time’
5. Higher degree of resource flexibility
Disadvantages

1. The specialized teams cannot deliver business value independently

2. Interdependencies exist between different parts of the matrix.
3. Requires skill sets from different parts of the team/functions
4. Careful coordination with other projects

16. Definition of managing a team

a. The process of tracking team member performance
b. Providing feedback
c. Resolving issues
d. Managing team changes to optimize project performance.

17. Benefits of manage a team

a. It influences team behavior
b. Manages conflict
c. Resolves issues
 18. Inputs of manage a team

a. PM Plan
b. Project Documents
c. Work performance reports
d. Team performance assessments
e. Enterprise environmental factors
f. Organizational process assets

19. Outputs of manage a team

a. Change requests
b. PM Plan updates
c. Project documents update
d. Enterprise environmental factors updates

20. Types of skills

a. Technical skills
b. Soft skills
21. List the three scenarios in managing a project:
1. Stand alone project outside of a program/portfolio 2. Project within a program 3.
Project within a portfolio

1) Different type of project?

Answer:- I) Strategic portfolio ii) Investment portfolio iii) Execution portfolio

2) How is conflict related to leadership? UNABLE TO FIND

3) what type of scenario found in portfolio?

Answer:- (a) the initial bussiness drivers for the pmo have subsided or have been
substantially satisfied.

(b) it has failed to fully achive expected improvements.

4) Good and bad habits of pmc?

Answer:- GOOD:(a) project management expertise

(b) core leadership skill.

(c) Risk smart attribute

(d) accountibility based behaviour

BAD:(a) Micro management

(b) faliure to follow established process & procedures.

(c) Avoiding conflicts

(d) Failure to priorties

(e) Avoiding accountability

5) What are the benefits and improvement that are realized through portfolio
management?

Answer:- a) Transparency b) Discipline c) Trustworthiness

6) what are characterstics of leadership in pm?

Answer:- a) Excellent communication skill b) Integrity

c) Problem solving d) Competence e) Team builder

7)What is cycle of change?

Answer:- Begins early in the change cycle when you clearly define and quality the
expected outcome of your investment.

8) What are different type of management information?

Answer:- Primary info:(a) People (b) Money (c) Work (d) Deliverables

Secondary info:(a) Type (b) Priority (c) status (d) Finding (e) Risk level

9) How do you manage disappointed stakeholder?

Answer:- You may get removed, reassigned, or even fired.

10) What is matrix organizational structure?

Answer:- (a) MostTSO, have shaped themselve into a matrix organizational structure

-> Skill sets are grouped into specialized teams.

-> Administration v/s function.

(b) Work is accompolished collectively using a related fixed number of specialized

professional deploy across different project at different times.
(c) Advantages:- (i) Allow professional with similar development needs to expertise and
capabilities to operate as a covises team , shared work place and synergies.

(ii) Greater flexibility for work assignment.

(iii) Greater control on size and cost of staff

(iv) Needed expertise can be dispached just in time.

(v) Higher degree of resources flexibility.

(d) Disadvantages:- (i) the specialized teams cannot deliver bussiness value
independently.

(ii) Inter dependence exist between different part of matrix.

(iii) Requires skill sets from different part of the matrix.

(iv) Careful coordination with other project

(e) Multitasking &disruption:-(i) Matrix organization requires staff to multitasking

(ii) Pro-active task planning is the best way to reduce multi tasking and to counter act
lost productivity.

11) How you manage resources in matrix?

Answer:-Resources are arranged in a matrix organizational structure with various

groups dependent on one other to achieve useful results.

12) What is technical service organization?

it rely on knowledge worker

Answer:- (a) Multiple internal/external customers.

(b) Responsibility to facilitate change & manage operation.

(c) Manage high- volume of work.

(d) Results are produced through worker talent/skill knowledge.

(e) Results are organized through a matrix organization structure.

(f) Dynamic business environment with constant priority adjustment.

13) According to PMBOK, what is managing the team?

Answer:- The process of tracking team member performance, providing feed, back
resolving issues and managing team changes to optimize project performance.

Benefit : It influence team behaviour, manage conflit and resolve issues.

14) What is project management success?

Answer:- PM Success is a contingent right mix of behaviour and Skills. Two elements
for PM success is Trust and confidence.
it understand (i) problem (ii) process (iii) required step to complete (iv) systematic
approach
15) What information is needed to understand team member?

Answer:- (a) PM are team players and team builders.

(b) self-forming teams: these team where individuals put differnces outside and work to
solve specific problem.

(c) Effective team include people from outside the organization.

(d) Understand member (i) strenth and motivation (ii) needs (iii) performance (iv) style of
work

16) What value is achieved by listening to customer?

Answer:-Active listening results in a higher level of attention and that what makes a
leader.

It can uncover risks and issues in a project

17) What are charecterstics and attribute of risk smart attribute?

Answer:-1) Understand the basic

(2) making risk discussions safe.

(3) Look for opportunities.

(4) Foster a risk aware culture

(5) Encourage proper risk taking.

18) what is role of verifing expectation?

Answer:-Any expectations that you set need to be clear, concise, and relate easily to
the project
Focus on performance not the process

19) How can project manager get stronger over their team?

Answer:- By taking control over the team

20) What are general type of work?

Answer:- (a) Strategic projects

(b) Major projects

(c) Other planned work

(d) Service work

(e) Ongoing work

21) what are benefit management process?

Answer:- (a) Define target benefit.

(b) Manage benefit design.

(c) Manage benefit development

(d) Measure benefit delivered

22) What is investment planning?

Answer:- Evaluate investment oppurtunities

Commit people & money to work

23) What are advantages of process mapping?

Answer:-(a) Unify perspectiveness

(b) Improve performance
(c) Manage enabling technology

24) What is 80:20 rule?

Answer:-80% of the defects are caused by 20% of the possible sources of the error

25 What is the role of setting goal in leadership?

Answer:-Deciding to undertake a portfolio management initiative is a top down
prerogative that must have executive support. Ultimately you need to accomplish
implementing portfolio management as a strategic imperative for your organization.

Once you know the issues that the sponsor considers important, make that your first
priority for the implementation, it might be as simple as building a high level reporting
process

Using our assessment results to set objectives, prioritize gaps, and identify
opportunities

26) How do you assess portfolio management system?

Answer:- Using a

i) General operational assessment

ii) An organizational assessment

iii) A functional assessment

iv) An assessment of your supporting technology

27) How do you prepare staff for new function and expectation?

Answer:- By providing adequate proactive support during the transition period.

28)What are staffing role of PMO?

Answer:- (a) Leader

(b) Instructor

(c) Mechanic
(d) Reporting specialist

(e) Analyst
(f) Financial specialist

(g) Marketer
29) Which type of portfolio does the textbook discuss?

Answer:-(a) Strategic portfolios

(b) Investment portfolios

(c) Execution portfolios

30) How do you manage change in portfolio ecosystem?

Answer:- 1) Operational planning:-(a) assess current state performance.

(b) evaluate change events (c) make strategic decision & set goals (d) analyse ideas
and opportunity.

2) Investment analysis:-(a) evaluate investment opportunity (b) commit people & money
to work.

3) Work and resource management:-(a) execute work & manage resources (b) confirm
the value delivered.

31) What need to accompolish before negotiation?

Answer:- There are two main negotiations styles or approaches

32) Distributive and integrative

Distributive negotiation generally deals with a single issue and both parties are out to
get the most for themselves

Integrative negotiations involve reaching a win-win situation where both sides benefit

33) Three key items required prior to negotiations

1.Devolop clear picture who the stakeholders are

2.Determine the safe zone or what you can live with after negotiation is complete

3. third you must be honest with yourself and identify your trigger points

Q1 Project managers have core leadership skills, in that they understand the:
1. Problem
2. Process
3. Required steps to complete
4. Systematic approach

Q2 Retfalvi lists 10 leadership attributes for project managers’ .list 6 of those

attributes.
1. Demonstrate competence
2. Be consistent
3. Be a team player
4. Be an active listener
5. Ensure you empathize
6. Act with integrity
 7. Be a constructive irritant
8. Influence other
9. Have the courage to act
10. Remain calm

Q3 According to the Retfalvi,” Leadership is about People. Leadership is about

change

Q4 what are the four areas of primary information, project managers can use to
make decisions?
1. People
2. Money
3. Work
4. Deliverables

Q5 what type of relationship does demand information have ?

One - to - many Relationship

Q6 According to the textbook, what are the 6 types of resources. Which can be
classified for organizing people?
1. Direct professional
2. Direct hourly
3. Direct part – time
4. Contractor
5. Consultant
6. Intern

Q 7 According to Durbin, what does the MOST stand for?

1. Mission
2. Objective
3. Strategy
4. Tactic

Q8 According to Retfalvi “Project managers, must break away from bad habits
that impede their road to success.

Q 9-(10 MARKS) (1 mark per component /0.5mark per key area)

List the four components of the leadership model and their accompanied key
areas?
1. PM expertise
a) Understand the bag picture
 b) Communicate with clarity
c) Reach out
2. Core leadership skills
a) Demonstrate your competence
b) Be an active listener
c) Be a team builder
3. Risk smart attitude
a) Understand the basics
b) Make a risk discussion safe
c) Foster a risk-aware culture
4. Accountability based behaviour
a) Set clear expectations
b) Identify non- negotiable items
c) Ensure self – accountability

Q 10 According to Durbin. What three areas are portfolio processes related to?
1. Managing work
2. Demand management
3. Managing capacity

Q11According to Durbin, what are the four basic functions the benefits
management process offers?
1. Define target benefits
2. Manage benefits design
3. Manage benefit development
4. Measure benefits delivered

Q12 According to Retfalvi, what are the four ways to handle threats?
1. Risk mitigation
2. Avoidance
3. Transference
4. Acceptance

Q13 According to Retfalvi, the Risk –Cycle of the life serve four reminder?
1. Not a supplementary (or bolt-on) activity. Must be planned and integrated
2. Consists of 6 steps
3. Require open communication and consultation
4. Recurring activity
Q 14 Negative risk = Threats
Positive risk = Opportunities

Q15 According to the Durbin, what does operational planning include?

1. Objective and strategies

2. Financial budgeting
3. Resource capacity planning

Q 16 According to the Durbin, “operational planning provides high level guidance

to the organization about the products and services you offer

Q 17What is the role/ process of governance in operational planning?

1. Define expectation
2. Grants power
3. Verifies performance

Q 18 According to the Retfalvi, what is the difference between accountability and

responsibility?
Accountability: - Accountability is about an individual or a team meeting set
expectations and accepting consequence do not meet those expectations
Responsibility: - Responsibility focuses on what an individual can or should do

Q19 According to Retfalvi, which ABB attribute demonstrates what you impose
on others, you impose on yourself?
Self Accountability

Q20 According to Retfalvi, excuses should be rejected when related to:

1. Bad behaviour
2. Interpersonal staff issues
3. Hiding behind processes
4. Lack of will to get the job done

Q 21 According to Durbin, what are the 6 inclusions of work intake

management?
1. Work intake
2. Classification
3. Prioritization
4. Initial planning and estimating
5. Dispatching
 6. Backing management

Q 22 According to Durbin, what type of work results from unplanned demand that
requires immediate attention?
Emergent work

Q23 According to Durbin, performance rating (PR)can be considered a work

classification , PR demonstrates , overall risk to successful completion in terms
of :
1. Cost
2. Rate of progress
3. Severity of issues encountered
`
Q 24 According to Durbin, which type of work is often funded by overhead
accounts and more oriented to internal departmental and indirect functions?
Ongoing work

Que1: four areas within Pm leadership

1. PM expertise
2. Core leadership skills
3. Risk smart attitude
4. Accountability-based behavior

Que:2 PM leadership attributes

Ans:
1. Demonstrate competence
2. Be consistent
3. Be a team leader
4. Be an active listener
5. Ensure your empathize
6. Act with integrity
7. Be a constructive irritant
8. Influence others
9. Have a courage to act
10. Remain calm

Que3. Primary information vs secondary information

Ans: Primary info.
A. Work
B. Money
 C. People
D. Deliverable

Secondary info:
a. Types
b. Priority
c. Status
d. Funding category
e. Risk level
PI should be simple and purposeful
1. They provide basic content selection for defining portfolio and reporting at
different level
Use SI to further condition and describe portfolio content as needed

Que: 4. How do PMs take decisions

PM understand the:
1. Problem
2. Process
3. Required steps to complete
4. Systematic approach
Or

Elements: 1. Trust 2. Confidence

Que5: what are the resources for organizing and classifying people?
1. Direct professional
2. Direct hourly
3. Direct PT
4. Consult
5. Intern

Que6: what is demand information.

Que7: MOST
1. Mission, 2. Objective, 3.Strategic, 4.Tactic
Que8: Bad habits

1. Micromanagement
2. Failure to follow established processes and procedures
3. Avoiding conflict
4. Failure to prioritize
5. Avoiding accountability

Que9: key areas within the leadership model.

THREE key areas of each component of the project mgmt.. leadership model:
1. PM expertise
 Understand the big picture
 Communicate with clarity
 Reach out
2. Core leadership skills

 Demonstrate your competence

 Be an active listener
 Be a team leader
3. Risk smart attitude
 Understand the basic
 Make risk discussion safe
 Foster a risk aware culture
4. Accountability- based behaviour
 Set clear expectations
 Identify non-negotiable items
 Ensue self-accountability

Que10. What are portfolio processes.

1. Strategic portfolio
2. Investment portfolio
3. Execution portfolio

Que11. What are benefits of mgmt. processes?

1. Clarity of purpose
2. Commitment to common goals
3. Consistency
4. Better informed business decisions
Que12: how do you manage threats?
1. Risk mitigation
2. Avoidance
3. Transference
4. acceptance

Que13 what is risk cycle of life

1. Project RM is not a supplementary activity
2. Project RM consist of 6 basic steps
3. Project RM requires open communication and consultation
4. Project RM is recurring activity

Que14. What is operational planning?

1. Organizational objectives and strategies
2. Financial budgeting
3. Resource capacity planning

Que15. What is role of governance in operational planning?

1. Define expectations
2. Grant power
3. Verifies performance

Que16: difference between responsibility and opportunity.

Responsibility:
1. Focus on what an individual can or should do
2. Define the ability and obligation of an individual or team to accomplish an activity.
Accountability:
1. An individual or team meeting set expectations and accepting the consequences
if they do not meet those expectation

Que17. How do manage excuses

1. Bad behaviour
2. Interpersonal staff issues
3. Hiding behind processes
 4. Lack of will to get the job done

Que. 18 what is included in work intake

Que. 19 different types of work

1. Self-contained work
2. Emergent work
3. Planned work

Que20. What is performance rating and why is it important

what three separate scenarios may a project be managed in? Stand-alone project
outside of a program/portfolio, Project within a program, Project within a portfolio

According to Retfalvi what are the 5 bad habits a project manager may have:
Micro management, Failure to follow established processes and procedures, Avoiding
Conflict, Failure to Prioritize, Avoiding Accountability

According to Durbin, what three improvements are gained from Portfolio

Management? Transparency, Discipline, Trustworthiness

According to Retfalvi, what is the Difference between management and

leadership?
Management: is the ability to get the job done, Leadership: refers to having a vision,
sharing the vision with the team and then setting the course to achieve the vision.

what three processes are used in the cycle of change?

Collect information, Decision, Measure performance

What are the four types of management information? People both direct staff and
other resources (contractors, partners), Work you do (project, operational task), Money,
Deliverables you produce (products and services)

what are the four results of poorly managed Projects? Schedule Delays, Increased
Costs, Overall barriers, Disappointment stakeholder and customers

What are the sic Characteristic of Technical Service Organizations? Multiple

internal/external customers, Responsibility to facilitate change and manage operations,
manage high-volume of work, Results are produced through worker
talent/skills/knowledge, Resources are organized through a matrix organization
structure, Dynamic business environment, with constant priority adjustment
According to the PMBOK, what are the four outputs to manage a team?
Change Request, Project Management Plan updates, Project Documents updates,
Enterprise environment factor updates

Being a team builder means understanding team members: Specific needs,

Preferences, Style of work, Strengths and motivates

According to Durbin, markets are the only place we can: Understand trends in
buyer preferences, see competitive position of a product, listen to the customer,
compared to the alternatives

what are the five attributes of a risk smart attitude? Understand the basics, make
risk decisions safe discussion, look for opportunities, Poster a risk aware culture,
Encourage proper risk taking

Two elements that are critical to project management leadership success? Trust,
Confidence

what is the purpose of governance in operational planning? Define expectations,

Grants power, Verifies performance

Why is ABB Important?

A. Offers PM stronger control over the team B. Being an expert influencer helps you
with stakeholders, but you may have to rely on other managers to sort out problems.
C. Project team members who see themselves as accountable take ownership of
their assigned tasks and understand consequences of not meeting expectations. D.
Without accountability, project results may come failure in financial, organizational,
and reputational repercussions.

According to Durbin categorization of work, what are the 5 general types of work?
Strategic Project, Major Project, Other planned work, Service work, Ongoing work

according to Durbin what are the processes related to demand management?

Operational planning, Investment analysis, Benefit Management, Program management

Application of process mapping is a mechanism to? Achieving organizational

alignment/ unify perspective, improving business performance, Managing enabling
technology.
According to Retfalvi, what are the five recommendations to improving time
management?
Techniques to Develop Project Management Expertise, Techniques to Develop core
leadership skills, Techniques to Develop a risk – smart attitude, Techniques to Develop
accountability based behavior, Recommended Recording

According to Durbin, general state of a Portfolio Management system can be

assessed through? A General operational assessment, An organizational assessment,
A functional assessment of your change related processes

how an organization operates offers significant advantages? Managing daily

operation, Looking or efficiency opportunities, Analyzing the important change

According to Durbin, What the seven roles, when staffing a PMO? Leader-
understanding of objective and vision, Instructor- education and training, Mechanic –
dissemble and rebuild processors, Reporting Specialist- communication, Analyst-
mining information from data sources, Financial Specialist- cost and benefit managers,
Marketer-internal campaigns to gain buy in value added

Three types of portfolio?

Strategic portfolio, Investment portfolio, Execution portfolio

Fostering acceptance: 1) Depends on: a) Communicating reasons for change, b)

Change must be functionally effective, c) Preparing the staff for new expectation.
2. Changes need to be proactively managed. 3. Affected people understand changes
in expectations/new accountability measures 4. Provide support in transition period 5.
Engage managers in deployment

What are the three steps to managing change through a portfolio ecosystem?
Operational planning, Investment analysis, Work and resource Management