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Learning Modules
in
Food and Beverage Services
for Grade 12
(SY:2020-2021)

Prepared by:

GRETCHEN V. LAURENTE, LPT

Subject Teacher

Module 1:
Name:_________________________

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Module: 1
Table Reservations

INTRODUCTION

The Learning Module on Food and Beverage Services for Grade 12 designed as a specialization course
aimed to develop the knowledge, skills and attitude of the students in performing the task required in food and
beverage service.

In line with the Department of Education’s (DepEd) vision of providing highly skilled and
technologically proficient Tech-Voc graduates who are ready to work in industries or go into business, this
module hopes to pursue this vision by providing rich and intensive learning experiences which are not only
theoretical but actual and authentic based.

By using this module, it is hoped that the students specializing in this area of specialization will possess
the knowledge and skills including the right attitude to understand and perform all the hands-on competencies
prescribed in this area, while at the same time qualify them to a National Certificate II granted by the
Technical Education and Skills Development Authority (TESDA).

A TABLE RESERVATION is an arrange ment made in advance to have a table available at a

restauran t. While most restaurants in the vast majoritv of the world do not require a reservation. and some
have no Policv or simply any channel for making one. so-called higher-end restaurants mainly in overcrowded
cities often require a reservation, and some may have tables booked for weeks in advance . At particularly
exclusive venues, it may be impossible to make a reservation on the same day as the planned visit.

Module: 1
Table Reservation
MODULE 1

Table Reservation

Good day my beloved student! How are you today? I hope you are doing great! Today is the first day to
begin the lesson, this is the continuation of your first semester subject.

Specifically, after completing the task of this module, you should be able to:

1. Discuss the importance of Table Reservations;

2. List dov.rn v.rays of making a Restaurant Reservations;
3. Review the details of reservations; and
4. Employ techniques and etiquette in making reservations.

Initial Task

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Sample Conversation

Receptionist: Thanks for calling Quality Inn. Morine speaking.

Caller: Hello. I'm interested in booking a room for the September long weekend.

Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're
the closest hotel to the convention centre.

Caller: Oh, I didn't realize. Well what about the weekend after that?

Receptionist: So... Friday the seventeenth?

Caller: Yes. Friday and Saturday.

Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation,
though. It's still considered peak season then.

Caller: Okay. Do you have any rooms with two double beds? We're a family of four.

Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a
night.

Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.

Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four
people. The cot is free.

Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?

Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel
up to five days in advance and we will refund your deposit.

Caller: Great, I'll call you right back. I have to find my husband's credit card.

Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool
is open.

A. Check your understanding (5 points each)

Test your understanding of the conversation above with this quick quiz.

1. Why did the caller phone the hotel?

a. to change a reservation

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b. to report a cancellation

c. to inquire about available rooms

2. The caller can't stay on the September long weekend because the hotel

a. is fully booked

b. is hosting a convention

c. is closed for the season

3. What will the caller do before calling back?

a. research other hotels

b. discuss it with her husband

c. find a credit card to pay the deposit

B. Explain

1. What is the importance of telephone etiquette in Table Reservations?

Rubric:

Organization ……………………………………………………………………….10 points

Sentence Structure, Grammar, Mechanics and Spelling……….…………10 points

Focus and Details…………………………………………………………...……..10 points

30 points

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Let’s Discuss

How to book restaurant reservations?

METHOD 1: PLANNING AHEAD

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1. Pick the restaurant. Before you make reservations it's best to decide on what restaurant you'd like to
go to. Not every restaurant is willing to take reservations, even if they are consistently busy. It's important to
know a restaurant's policy before you try to book a table.

2. Decide how many people are in your party. Once you've chosen a restaurant, figure out how many
people are going to go to dinner with you. Depending on the size of your party, your wait time may vary. For
example, if there are only two of you, you are more likely to have an easier time getting a table. On the other
hand, if you are trying to book a table for a party of 10, it's going to be much more difficult. The number of
people in your y may also affect how far ahead you need to book your reservation.

-If you are unsure whether or not a person will be able to make it, book a table including them anyways.
It's easier to have an empty seat rather than trying to add a chair to a table in a crowded restaurant.

3. Set a date and time. Depending on the day of the week, there may be more openings than others.
For example, reserving a table on a weekday is easier than trying to book a table over the weekend. Similarly,
setting a reservation for "off-hours" rather than the regular prime time" hours for breakfast, lunch, or dinner will
make getting a reservation easier.

-You should always have a backup date and time in case there is no availability at the original time you
chose.

METHOD 2: CALLING FOR RESERVATIONS

1. Call as far ahead of time as possible. In many cases, you will be able to make a dinner reservation early in
the same day. However, if you are planning the dinner ahead of time, call earlier. Most restaurants will accept
reservations a few days in advance, and exclusive fine dining venues will often accept (or even require)
reservations weeks or months in advance.

2. Be as courteous as possible when booking a reservation. If you are attempting to book a tough reservation,
remember that your attitude on the phone will go a long way. Be confident but polite: avoid giving the
impression that you feel entitled to a reservation. If the host replies that the restaurant has no availability,
explain your situation and ask politely if there is any way you can be accommodated in the future.

-When calling say, "Hi, I'd like to place a reservation for this coming Saturday at 5. The host will then
likely ask how many people are in your party and tell you if that time and date is available. If it's not available,
try asking "Is there a table available for an earlier/later time?" If the answer is still no, ask if they can give you
their earliest availability and go from there.

3. Call to confirm your reservation. If you book your table a week or more in advance. it's sometimes good to
call the day of your reservation just to double-check that you still have it. You should do this as early in the day
as you can in case there is a problem. This will allow you to make other plans if you need to, or give you time to
work out the problem with the restaurant

4. Call ahead or cancel if you are running late. Once you've secured your reservation, call ahead and
apologize if it looks like you'll be up to 20 minutes late. If you are running much later than that, consider
canceling and rescheduling your dinner. Remember that reservations are made for a reason to make sure as
many guests as possible are served on each night. If you are late it affects other guests reservations.

5. Try to arrive 10-15 minutes before your reservation time. This way you can let the hostess know you've
arrived and ensure that your table won't be given to someone else. Many restaurants will have a bar or waiting
area that you can sit in and get drinks. However, remember to re-approach the hostess when the time for your
reservation comes up so you aren't passed over.

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METHOD 3: BOOKING RESERVATONS ONLINE:

1. Try the restaurant's website. Many restaurants allow you to book a reservation directly on their website.
When doing this, you may also be able to see a list of all available dates and times for either the upcoming week
or month. The restaurant is likely to require you to create a login or provide an email address or phone number
so they can confirm your reservations. However, they should not text or email you anything else outside of
updates on your reservation.

2. Use an online booking site or mobile application. If you are unable to book a reservation directly on the
restaurant's website, you can try an online booking site like Open Table or Reservation Genie. These sites will
allow you to search restaurants based on your preference of time, date, cuisine, and price range. There are also
applications you can put on your phone like NoWait which allows you to put your name in before heading to
the restaurant.

3. Check your email and phone regulary. Once you've made your reservations online, you should receive a
confirmation either by email or via text. Some of these sites or restaurants may require you to click a link or a
button to confirm your reservation. You may also be sent a link to cancel or change your reservation if you need
to.

-Many of these online booking sites also offer coupons or have membership rewards programs through
which you accumulate perks.

-If you can't cancel online, you may have to call the restaurant directly.

ELEMENTS OF RESERVATION SYSTEM

1. Mail - In some countries today this is almost extinct from for maling a reservation.
2. E-mail - Finding the web address of an establishment and contacting them directly
3. Facsimile (fax) - This is another form of communication that is being replaced by technology.
4. Internet booking - People are making reservations by themselves. They may even use a third party or CRS.
5. Third party reservations require you to use an outside reservations company to make a booking.
6. Central reservation system is when a central register controls and maintains reservations for several
venues in one location.
7. Same chain referrals - Hotel chains use this system e.g. Malaysian Hilton can book rooms for Singapore
Hilton

RESERVATION DETAILS

1. Arrival Date - This field is usually compulsory. In some countries the day comes first while in others the
month is first. The date could be recorded in a number of ways: 16 June 2012, June 164 2012, 16/06/2012,
16/06/12, 06/16/2012 or 06/16/12.
2. Name of the guest - In most cases the Surname or Family name will be recorded first with a comma (.) to
identify the end of the family name. Then the first name or initials follow. Try to make sure the spelling of
the name is correct.
3. Number of Adults and Children - is usually required on reservations.
4. Address - Record the address given by the guest. Usually this will be home address of the guest however,
sometimes it might be a company or travel agent address.
5. Contact details - It is essential that you record some form of contact with the guest
6. Passport number, date and place of issue -International visitors may be asked for a passport number in
some countries.
7. Method of payment - It is essential to record the guests preferred method of payment such as credit card,
company charge (approval required) or voucher number.
8. Confirmation number - many systems will automatically generate a confirmation number when you make
a reservation

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9. Date and Taken by - This information is required for intemal use. The date the reservation was taken and
the name of the staff member who took the reservation.

TABLE RESERVATIONS PROCEDURE FOR RESTAURANTS

ANSWERING THE TELEPHONE:

 Wish the caller as per the time of the day:

 Good (morning / afternoon / evening). Roof
 Top Restaurant Albert speaking. How may I help you?

ACKNOWLEDING A RESERVATION REQUEST:

 Certainly Mr. David, (use name if whenever known)

 Yes of course sir or madam, (use name if known)

TAKING THE TABLE RESERVATION DETAILS:

Standard questions

 May I have your name, please?

 When would you like book your table?
 A table for how many guests?
 Where would you like to sit?
 Do you prefer a smoking area? (Only applicable if your restaurant has separate smoking area / zone)

When you check the reservations book

 Please excuse me, (name), while I check the reservations.

 Please allow me to put your call on hold, While I check the availability.
 Just one moment, please (name), while I see what we have available.

Returning to the caller

 I'm sorry to keep you waiting, (name).

 Sorry to keep you on hold, (guest Name)
 May I have your mobile number), please?

Confirming the details

 May I please repeat the table reservation details, A table for (2) (this afternoon / on Sunday, 31
October) at (2.00 p.m.) in the name of (Mr. David). And your (telephone number) is (123456789). Is
that details correct?

Saying goodbye

 Thank you very much for calling. Mr. David. We look forward to seeing you then. Have a great day
ahead.

When a table is not available or where the guest wants one

 I'm afraid we don't have a table at that time. Would (2.30) be suitable?
 I'm afraid we don't have a table available there at that time. But there is a table available (say where)
then. Would that be suitable?

Offering an alternative

 May I help you to reserve a table at another of our restaurants instead?

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 Perhaps you'd like to have (lunch) in the (Wok Restaurant), where there will be a buffet this aftemoon.

PROCESS FOR RECONFRIMNING A RESTAURANT TABLE RESERVATION REQUEST:

Standard reconfirmation

 Good Morning. Mr. David This is Albert from the Roof Top restaurant speaking
 I would like to reconfirm your reservation for a table for 2 this aftemoon at 02:00 pm.
 Thank you very much for making the reservation and we look forward to being of service to you and
your guest) this evening.

Let’s Practice

A. How important to get the necesarry

information of the guest when having a table
reservation request?

Rubric:

Organization ……………………………………………………………………….10 points

Sentence Structure, Grammar, Mechanics and Spelling…………………10 points

Focus and Details…………………………………………………………...……..10 points

30 points

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B. Self-Check 1.1-1 Matching Type:

Match each numbered item with the most closely related lettered item. Write your answer in answer sheets
provided. an

A. Central Reservation System Chain

B. Same Referrals
C. E-mail
D. Mail
E. Third Reservation Party use

______1. Finding the web address of establishment and contacting them directly
______2. Require you to use an outside reservations company to make a booking
______3. Extinct forms of making a reservation
______4. Central register controls and maintains reservations for several venues in one location.
______5. Hotel chains this system e.g. Malaysian Hilton can book rooms for Singapore Hilton

Generalization

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You have completed all the tasks in this module. Now you are very much prepared to learn
new things on the next module.

God bless and see you soon. Stay safe.

Answer Key

Initial Task : A (5 points each)

1. C
2. A
3. C

Initial Task : B

Essay Type: Answers may vary

Rubric:

Organization ……………………………………………………………………….10 points

Sentence Structure, Grammar, Mechanics and Spelling…………………10 points

Focus and Details…………………………………………………………...……..10 points

Let’s Practice: B

ANSWER KEY

1. C

2. E

3. D

4. A

5. B

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Reference

Basbas L.D. (2017). Food and Beverage Services. Quezon City, Philippines .Rex Printing
company, INC. p. 84-86

REFERENCE/S: https://en.wikipedia.org/wiki/Table reservation

► https://www.wikihow.com/Book-Restaurant-Reservations TG_Receive_&_process_reservations 120912

(pd

► https://setupmyhotel.com/train-my-hotel-staff/f-and-b/354-rest-

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