Quality control process

Presented By :
Akshi Tamta
Mahima Bhatnagar
Roshni Rajendra
 Introduction
• Quality control is a universal managerial process
for conducting operations so as to provide
stability—to prevent adverse change and to
“maintain the status quo.”
• Function:
▫ evaluates actual performance
▫ compares actual performance to goals
▫ takes action on the difference

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 Juran Trilogy

Fig 1. The Juran trilogy Diagram

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 4

QC v/s QA
Quality Control Quality Assurance
• Evaluates performance • Evaluates performance
• Compares performance to • Compares performance to
goals goals
• Maintains control • Verifies that control is being
maintained

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 Quality Control Concepts

• Feedback loop
• Process capability
• Self-control

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 Feedback loop

Fig 2 . The generic Feedback loop

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 Elements of Feedback Loop

Fig 3. The Quality control process

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 Self Control

Fig 4. Self Control

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 The PDCA Cycle
• Also called Deming wheel and Shewhart cycle
▫ Plan: includes choosing control subjects and
setting goals
▫ Do: includes running the process
▫ Check: includes sensing and umpiring
▫ Act: includes stimulating the actuator to take
corrective action
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 The PDCA Cycle

Fig 5.The PDCA Cycle

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 The Pyramid of control
Control
by Upper
Control by Managers
Managers,
Supervisors

Control by the Work Force

Automated Controls

Fig 6 . The Pyramid of control

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 Contrast of Quality Control

Table 1. Contrast of Quality Control at Two Levels—Work Force and Upper

Management

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 Planning for Quality Control
• Planning for control is the activity which provides the
system—the concepts, methodology, and tools—through
which company personnel can keep the operating
processes stable and thereby produce the product
features required to meet customer needs

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 The Customers and Their Needs
• The company personnel engaged in control
• carry out the steps which form the feedback loop
• Such personnel require
▫ an understanding of customers’ quality needs
▫ a definition of their own role in meeting those
needs

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 Planning for Quality Control
• helps to bridge that gap
• provides operating personnel with information on
customer needs (whether direct or translated) and
definition of the related control responsibilities of the

operating personnel.

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 Planning for Quality Control
Who plans?
• Staff planners who also plan operating processes
• Staff quality specialists
• Multifunctional teams of planners and operating
personnel
• Departmental managers and supervisors
• Work force
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 Quality Control Concepts
• Flow diagram- helps the planning team to
understand the overall operating process
• Control stations- area in which quality control
takes place

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 Quality Control Concepts

Fig 7 .The Flow Diagram

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 Bibliography
• Joseph M. Juran, A. Blanton Godfrey (1998),
Juran’s Quality handbook, 5th edition, McGraw-
Hill

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