Nama : irfan nur huda

No : 17

Kelas : manajemen pemasaran A

Nim : F3219034

1. Listen to the dialogues and complete the form (**just do part A).

a) Who called?
b) To whom?
c) When? What time?
d) What did he/ she say?

2. Listen to the two telephone conversations and fill in the forms below.

a) Telephone Message

To :

From :

Message :

b) Phone Message

Date :

Time :

To :

From :
 Came

Telephoned Message:
Please call back

Will call again

Wants to see you

Urgent
3. Past Tense

a) When do we use “Past Tense”?

b) What is the formula of Past Tense?

(+) sentence :
(-) sentence :
c) Please make a sentence using past tense.
Left 
Said 
Accepted 

4. Giving Messages
a) Past action: “Could you tell him I + (Verb-2)?” (book page
27)
Come 
Ring 
b) Past action: “Would you like to leave a message?”
“Tell + (Receiver) + (Caller) + (Verb-2), please.” (book page 27)
Mrs. Jones/ Mr. Hall/ sign the contract

Dr. Lane/ we/postpone the meeting

c) Future action: “Could you tell him I’ll +(Verb-1)?” (book page
 27)
Arrange another meeting/ next week


Confirm/ the prices


5. Passing on Messages (4.4 - book page 27)
“Receiver + Caller + wants + you + to (verb-1) + …..”
Dr. Lawrence/ Mr. Maugham/ arrange another appointment for next week.

Mr. Frazier/ The Personnel Manager/ interview the applicant again next week.

6. Write the appropriate past form of the verbs in the brackets.

a) I’m calling from the Insurance Service.

We ……….. you a fax this morning. ( send )
b) Mr. Slater…. it …. not necessary to make an appointment beforehand. ( think, be
)
c) Thursday at 09.00 …… him perfectly well. ( suit )
d) The fax machine ……. Out of order. ( be )