LEAH 

A. MULCAHEY
Calle Charleroi 10, 3C Madrid, Spain 28031
Cell: +34 645 402 567
leahmulcahey@gmail.com

EXPERIENCE

ESCUELA EDUCACIÓN INFANTIL- LA JARA

English Language and Culture Assistant (September 2020- Present) Madrid,
Spain
 Work in classrooms of 15-18 Spanish children ranging from ages 3-5
 Facilitate English language learning through the use of TPR and repetition
 Focus on two of the main components of language learning: listening and speaking
 Use song and dance as a way to teach children English

PAPPADEAUX SEAFOOD KITCHEN, PAPPAS RESTAURANTS

Bartender (January 2019- August 2020) Atlanta,
GA
 Attend to all guests’ needs within a timely manner
 Engage in friendly conversation with guests to build rapport and create repeat clientele
 Memorize over 50 cocktail recipes for the restaurant
 Recommend cocktails and menu items based on the guests’ preferences

Floor Manager (July 2016 to December 2018)

 Facilitated the opening in May 2018 of a restaurant projected to have $10 million in sales in the first
year
 Interviewed and hired over 100 team members for new restaurant opening
 Managed staff of over 100 Front of House team members daily
 Responsible for all aspects of training including orientation, scheduling, and progress evaluation
 Strengthened the skills of team members through consistent shift evaluations and setting SMART goals
for development and retention
 Monitored restaurant cleanliness to ensure proper sanitation and maintain excellent sanitation scores
 Planned and directed quarterly continuing education classes to help team members extend their
knowledge of food, drinks, and service standards
 Responsible for responding to and resolving all guest relations issues within a timely manner to ensure
our company’s standard of excellence
 Prepared 25+ team members schedules to ensure all labor hours are within projected budget

POLLOCK DINING COMMONS, PENN STATE FOOD SERVICES

Senior Culinary Apprentice (June 2012  to May 2016) University Park, PA
 Lead the culinary team throughout meal preparation and cleanup
 Monitored and recorded daily food waste and implemented strategies to decrease food cost
 Trained and developed new culinary apprentices on all aspects of the dining commons including the
use of kitchen equipment
 Implemented and upheld food safety procedures to be compliant with the National Restaurant
Association
 Responsible for correctly preparing menu items for meals to be served to over 1,000 students daily
WESTIN CONVENTION CENTER HOTEL, STARWOOD HOTELS AND RESORTS
Housekeeping Intern (May 2014 to August 2014)
Pittsburgh, PA
 Performed daily room inspections for all housekeeping staff to ensure Starwood standards were met
100% of the time
 Reduced guest complaints by re-training staff whose inspection scores were less than 80%
 Communicated daily with non-native English speakers
 Managed the quality of housekeeping and laundry services by working side by side with all room
attendants and housemen

SKILLS/CERTIFICATIONS
 Bilingual in Spanish  Leadership
 TEFL Certified  Time Management
 Customer Service

EDUCATION
BACHELOR OF SCIENCE: HOTEL, RESTAURANT, AND INSTITUTIONAL MANAGEMENT
The Pennsylvania State University, University Park, PA Graduation: May
2016
 Double Major in Spanish, Bachelor of Science
 Cumulative GPA: 3.68
 Specialized coursework in Food Production Management which involved running our own restaurant
 Ranked in the top 2% of the class
 Studied abroad in Seville, Spain for one semester where I learned to fluently speak Spanish

TEFL Certification: International TEFL Academy Certified: January 2020

 Completed 120 hours of online coursework and 20 hours of practical English teaching
 Received a 92% overall for the online classwork portion of the TEFL certification
 Volunteered at a local high school in their ESL classroom to get real- life experience

ACADEMIC ACHIEVEMENTS
 Recipient of the Elizabeth M. King Undergraduate Scholarship for academic year 2015-2016
 Dean's List recipient all 8 semesters of college

EXTRA-CURRICULAR ACTIVITIES
 Penn State School of Hospitality Management THON, Active Member (September 2015-February
2016)
 IFC/ Pan-hellenic Dance Marathon, Rules and Regulations Committee Member (October 2012-
February 2014)
 Relay For Life of Penn State,  Hospitality Committee Member, Culinary Captain (September 2013-
May 2014)