UJIAN TENGAH SEMESTER
TA. 2019/2020
Program /Jurusan : Middle Level/DAK – Kantor Depan
Mata Pelatihan : Front Office Cashier ( FOC )
Nama : Tanggal
NIM : Waktu
I. Please choose the correct answer!
1. Below are stated the duties and
responsibilities which performed by
Front Office Cashier, except ……….
a. Obtain the house bank and keep it
balance
b. Receives any payment from its
guests
c. Receives and proceed guest’s
check in
d. Maintain guest’s account and bills
2. Paid Outs generally issued by Front
Office Cashier for their guests, in
order to …….
a. Doctor fees paid
b. Pay guest’s bill outside
c. Reserve some tables to the
restaurant
d. Pay their outstanding to other
hotel
3. During receiving any cash payment
from guests, cashier should present
the prove to their guests by using …
a. Receipt form
b. Cash receipt form
c. Summary transaction report
d. Cash remittance envelope
4. Hotels maintain their separate folios
for each guests, except …..
a. For their guests
b. Staffs
c. Non stayed guests
d. Hotel purchased
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Kelas :
Semester :I
:
: 60 menit
5. Master bills which are not able to be
showed to the guests …..
a. When guests book their room by
them selves
b. When reservation received
through phone conversation
c. When guests are creating their
reservation through third party or
travel agent
d. When guest bill of stay has been
paid by their company
6. During account payment has proceed,
front office cashier should ……..
a. Check the account balanced
b. Check the payment method and
instruction
c. Prepare all supporting bills
d. All the above answers are correct
7. Some cash which received by FO
cashier should be placed and kept
into….
a. Cash drop box
b. Cash remittance envelope
c. A and B are correct
d. Summary transaction report
8. Form that is used by FO cashier in
order to adjust some amount to the
previous revenue which been passed
the night audit process ……….
a. Paid out form
b. Rebate form
c. Correction notification
d. Misc form
 a. Able to count a cash received fast
9. Government usually stated their b. Able to operate and maintain all
purposed to stay and indicated their equipment used
payment instruction by using …. c. Able to solve a problem
a. Personal Account d. Customer relation skills
b. Travel Agent Ledger 13. While posting some charges to the
c. Company ledger guest’s folio, FO cashier should be ….
d. Guarantee letter a. Just posted the transaction
10. A document which is prepared by b. Printed only
outlet cashier to FO cashier, in order c. Printed and attached the
some amount should be charged to supporting bills
guest’s room …. d. Keep the supporting bills
a. Copy guest’s bill 14. In order to keep and maintain petty
b. Summary outlet transaction cash, FO cashier should be note an
c. Cash payment information to the …
d. Charge transfer a. Petty cash summary
11. In order to receive any credit card b. Petty cash log book
transaction, details should be checked c. Petty cash turn over
by FO cashier is: d. B and C are correct
a. Card type 15. Below payment method are stated the
b. Card number hotel’s staff are purchased at the hotel
c. Card expired date and might be paid by adjusting some
d. Card holder name and signature amount to their salary or wedges …..
should be match a. Employee performance report
12. The skills should be applied by FO b. Employee ledger
cashier, in order to use all the c. Employee payment
equipment are provided by the d. Employee KPI
company …..

II. Please to answer the questions correctly!

1. End of shift, front office cashier should prepare a document to summarize their
transaction to………………………………………………………………
2. The envelope which is used by FO Cashier to keep any cash received from
guest’s payment is……………..………………………………………………..
3. Paid outs generally issued by FO cashier for…………………………………….
4. Every single transaction should be written and posted by using 3 flies carbon
copy of forms, 3 carbon copy should be presented to……………………………
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 5. FO cashier should report their daily activities to the…………………………..
6. While exchanging any currencies which is needed by the guests, FO cashier
should pay attention to the………………………………………………………
7. On daily activities of FO cashier, every single Credit card transaction should be
attached with…………………………………………, and signed by the guest.
8. Petty Cash should be placed and kept in……………………………… to keep it
secure.
9. EDC machine is used by FO Cashier to settle guest’s payment by using credit
card, EDC stands for…………………………………………………………….
10. Guest who leaves the hotel without settling their outstanding to the cashier,
commonly is called……………………………………………………………..

III. Answer the questions bellow completely!

1. Describe the definition of Front Office Cashier Section in Front Office

Department!
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

2. Mention all equipment and forms that are used by Front office cashier to run
their daily activities!
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

3. Describe the difference between guest’s folio and master folio!

________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

4. Mention payment or settlement which is usually received by FO cashier!

________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

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5. Explain how the procedure that FO cashier should follow in term of receiving
any Credit Card Transactions!
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

***Good Luck***

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 Answer Keys :
I. Multiple Choices (1 point each correct answer)

1. C 11. D
2. A 12. B
3. B 13. C
4. D 14. D
5. C 15. B
6. D
7. C
8. B
9. D
10. A

II. Short Answers (1 point each correct answer)

1. Summary cashier transaction report/log

2. Cash Remittance Envelope
3. Doctor fees paid , Medicines purchased , Cash against Credit card , Stamp /
Postal charges
4. Guest, FO cashier, Account Department
5. Front Office Cashier Supervisor
6. Bookeeping Rate
7. Credit Card Slip.
8. Petty Cash box/drawer and locked
9. Entry Data Captured
10. Skipper

III. Description (3 points each correct answer)

I + II + III
Scoring System= X 100
40