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  • Prepare Reception Area For Guest Part II

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    komang olin
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    The document provides guidance for preparing a reception area for guest arrivals. It discusses following up on uncertain arrivals and reservations by checking with booking agencies, contacting guests, updating room status and policies. It also recommends compiling arrivals lists that include individual guests, groups, VIPs, and liaising with other departments. Finally, the document notes the arrivals list should be distributed to departments like housekeeping, concierge, porters, security, food and beverage, and laundry to help coordinate guest reception.

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    The document provides guidance for preparing a reception area for guest arrivals. It discusses following up on uncertain arrivals and reservations by checking with booking agencies, contacting guests, updating room status and policies. It also recommends compiling arrivals lists that include individual guests, groups, VIPs, and liaising with other departments. Finally, the document notes the arrivals list should be distributed to departments like housekeeping, concierge, porters, security, food and beverage, and laundry to help coordinate guest reception.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    16 views5 pages

    Prepare Reception Area For Guest Part II

    Uploaded by

    komang olin
    The document provides guidance for preparing a reception area for guest arrivals. It discusses following up on uncertain arrivals and reservations by checking with booking agencies, contacting guests, updating room status and policies. It also recommends compiling arrivals lists that include individual guests, groups, VIPs, and liaising with other departments. Finally, the document notes the arrivals list should be distributed to departments like housekeeping, concierge, porters, security, food and beverage, and laundry to help coordinate guest reception.

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    Penerimaan Tamu

    Prepare reception area for guest


    Arrivals Part II

    PANDE PUTU JUNIARTA SST. PAR., M.PAR

    ALLPPT.com _ Free PowerPoint Templates, Diagrams and Charts


    Follow-up on uncertain arrivals and reservations

    Follow-up
    . on uncertain arrivals should relate to:

    1) Checking with booking agencies

    2) Contacting guests in-person by telephone

    3) Updating room status, reservations and pre-registrations

    4) Advising guests on enterprise cancellation policy.


    Compile arrivals lists

    Arrivals lists may include:

    Individual arrivals

    Group arrivals

    Consideration of VIPs and complimentary guests

    Liaison with departments – such as housekeeping, management, maintenance,

    laundry, food and beverage, room service.


    Distribute arrivals list as required

    Distribute arrivals list may include distribution to:


    1) Housekeeping
    2) Concierge
    3) Porters
    4) Security
    5) Food and beverage
    6) Laundry
    7) Kitchen.
    Thank You

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